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Reviews of Hotel Horizon Entebbe

3.5 out of 5
Hotel Horizon Entebbe
Plot 11-13, Portal Lane, Entebbe, Central Region

Reviews

8.2

Very good

Rating 10 - Excellent. 7 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were excellent. My only complaint is the effect of cigarettes' smoking by others while dinning at restaurant
Stayed 2 nights in Feb 2024
Response from Juzer Ali on 2 Mar 2024
Dear Epiphane, Greetings for Hotel Horizon Entebbe. Thank you for taking time to review about the Hotel. I am happy to read that liked our staff members. We shall definitely work on the areas mentioned to offer you better services. We are very much looking forward to welcoming you at Hotel Horizon again.

10/10 Excellent

Jason, Manly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice high quality hotel, with friendly attentive staff and very convenient to the airport.
Stayed 1 night in Dec 2023
Response from Juzer Ali on 16 Dec 2023
Dear Mr. Jason,Greetings for Hotel Horizon Entebbe. Thank you for taking time to review about the Hotel. I am happy to read that liked our quality of rooms and amenities, our friendly staff members and the location of the Hotel.We are very much looking forward to welcoming you at Hotel Horizon again.

8/10 Good

Edwin

Business traveller
Liked: Staff & service
Nice rooms, hotel is by the highway so beware of the car noise!
Stayed 1 night in Dec 2023
Response from Juzer Ali on 16 Dec 2023
Dear Edwin,Greetings for Hotel Horizon Entebbe. Thank you for taking time to review about the Hotel. I am happy to read that liked our rooms and enjoyed your stay with us.We are very much looking forward to welcoming you at Hotel Horizon again.

2/10 Terrible

Rafiki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The customer service was really nice except there’s always that one employee who thinks they have made it, firstly when I arrived at the hotel on a safe BODA, he came near me, I tried to great him, but he ignored me. Instead he took my suitcase without saying a word, with the money this hotel ask per night they need to fix their employees behaviours. The next morning, I saw him and I tried to ask him about something, i said hello like 4x to get his attention, he looked at me and kept on walking. I immediately went I told the 2 receptionists. Overall, the experience was great with other employees, the breakfast was 100/100, the rooms are clean and comfortable bed.
Stayed 1 night in Dec 2023
Response from Juzer Ali on 8 Dec 2023
Dear Mr. Rafiki,Greetings from Hotel Horizon Entebbe. Thank you very much for taking your time and review about the Hotel. I am happy that you enjoyed your stay with us and liked out breakfast and comfortable rooms. I am sorry that you had a bad experience regarding the employee behavior, I will very much appreciate if you can tell me the name of that particular employee so that we can find a way of rectifying this problem.I am very much looking forward to welcoming you again at Hotel Horizon.

10/10 Excellent

CATHERINE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. They were very personal and nice. The hotel was very clean and well kept. I liked how everything was within walking distance. There was a market right across the street. Walter the bell guy went above and beyond his duties.
Stayed 3 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Catherine, Greetings from Hotel Horizon Entebbe. I am happy that you enjoyed your stay with us and you liked our friendly and dedicated staffs, clean rooms and indeed our strategic location as well. We look forward to welcome you again at Hotel Horizon. Regards,

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for the money is great and all the floors have a great view of Lake Victoria! Get one with a balcony if you can!
Stayed 3 nights in Aug 2023
Response from Juzer Ali on 4 Sept 2023
Dear Benjamin, Greetings from Hotel Horizon Entebbe. I am happy that you enjoyed your stay with us and you liked our strategic location and Lake Victoria view from you room. We are very much looking forward to welcoming you again at Hotel Horizon. Regards,

2/10 Terrible

Scott

Stayed 1 night in Aug 2023
Response from Juzer Ali on 18 Sept 2023
Dear Mr. Scott,Greetings from Hotel Horizon Entebbe. Thank you very much for taking time to review about Hotel Horizon, we do hope that you enjoyed your stay with us and liked our service as well.We look forward to welcome you again at the Hotel

10/10 Excellent

Betty

Stayed 2 nights in Aug 2023
Response from Juzer Ali on 1 Sept 2023
Dear Betty, Greetings from Hotel Horizon Entebbe. I am happy that you enjoyed your stay with us and you liked all our services. We are very much looking forward to welcoming you again at Hotel Horizon. Regards, General Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Good size quiet rooms, AC worked winderfully and meal options were all excellent. Great value for money.
Stayed 1 night in Jun 2023
Response from General Manager on 27 June 2023
Dear Mr. Jonathan, Greetings from Hotel Horizon Entebbe. I am happy that you enjoyed your stay with us and you liked our rooms and our wide range of meal options. We look forward to welcome you again at Hotel Horizon. Regards, General Manager

10/10 Excellent

Sihle Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 28 Jan 2023
Dear Sihle,Greetings from Hotel Horizon Entebbe, thank you for taking time to review about the Hotel, we are delighted that you enjoyed your stay with us and also liked our services.We look forward to welcoming you again at Hotel Horizon.

8/10 Good

YUJIRO, Yokohama

Business traveller
Liked: Amenities, property conditions & facilities
Airport transport services this hotel wast good. Punctuality and driver’s skill and attitude were perfect.
Stayed 1 night in Feb 2024
Response from Juzer Ali on 20 Feb 2024
Dear Yujiro,Greetings for Hotel Horizon Entebbe. Thank you for taking time to review about the Hotel. I am happy to read that liked our attitude and skills of our driver. We shall definitely work on the areas mentioned to offer you better services. We are very much looking forward to welcoming you at Hotel Horizon again.