Outdoor pool, open 6:00 AM to 6:00 PM, pool umbrellas, pool loungers
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Reviews of Admas Grand Hotel

4 out of 5
Admas Grand Hotel
Circular Road, Entebbe

Reviews

9.2

Wonderful

Rating 10 - Excellent. 51 out of 76 reviews" "
Rating 8 - Good. 19 out of 76 reviews" "
Rating 6 - Okay. 4 out of 76 reviews" "
Rating 4 - Poor. 2 out of 76 reviews" "
Rating 2 - Terrible. 0 out of 76 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eng. Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Will certainly stay again
Stayed 1 night in May 2024
Response from AGH on 28 May 2024
Dear Peter, We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards. Reservations

10/10 Excellent

Brian Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The beauty
Stayed 1 night in May 2024
Response from AGH on 21 May 2024
Dear Brian, We appreciate your feedback, and we are glad we met your expectations. Our goal is to deliver utmost customer satisfaction and your positive feedback is so important to us. Thank you for choosing to stay with us and always do come back again. Regards. Reservations

10/10 Excellent

Abdulkadir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room with 5 star amenities
Stayed 1 night in Mar 2024
Response from AGH on 18 Mar 2024
Dear Abdulkadir,Thank you very much for staying with us and sharing your review online. We are delighted that you enjoyed your stay with us. Please stay with us again when in Entebbe.Thank you.Kind regards,Reservations.

6/10 Okay

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always liked the Admas Hotel, but it seems like every time we go something goes wrong. Last time the AC did not work, this time the door on our room did not lock and the breakfast buffet was cold. It is a very comfortable place and located perfectly and the staff is always very kind, I just wish they would take care of the details.
Stayed 1 night in Mar 2024
Response from AGH on 13 Mar 2024
Dear Keith,Thank you for staying with us and sharing your review online. We have noted your comments and have taken corrective action.Thank you.Kind regards,

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe place to stay
Stayed 2 nights in Mar 2024
Response from AGH on 13 Mar 2024
Dear Randall,Thank you very much for staying with us and sharing your review online. We are delighted that you enjoyed your stay with us. Please stay with us again when in Entebbe.Thank you.Kind regards,

8/10 Good

Epiphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very friendly
Stayed 2 nights in Feb 2024
Response from AGH on 6 Mar 2024
Dear Epiphane,Thank you very much for staying with us and sharing your review online. We are delighted that you enjoyed your stay with us. Please stay with us again when in Entebbe.Thank you.Kind regards,Reservations

10/10 Excellent

Clark

Stayed 1 night in Feb 2024
Response from AGH on 13 Mar 2024
Dear Clark,Thank you very much for staying with us and sharing your review online. We are delighted that you enjoyed your stay with us. Please stay with us again when in Entebbe. Thank you.Kind regards,

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 18 Feb 2024
Dear Darryl,Thank you very much for staying with us and sharing your review online.We are delighted that you enjoyed your stay with us.Please stay with us again when in Entebbe.Thank you.Kind regards,

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discusted!
Staff need to be properly trained before being allowed to work with guests Even had one woman at reception stating that the taxi I had booked to take me to the airport (5 minutes away) was only charged for me, not my wife who was accompanying me, and I should be charged extra. Just terrible and petty. You should be discussed!!!
Stayed 2 nights in Jan 2024
Response from Management on 18 Feb 2024
Dear Martin,Thank you very much for sharing your review online.We have noted your comment and trainings have been done and are on going.Thank you and please stay again with us in future.Kind regards,Reservations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple stay
Stayed 1 night in Feb 2024
Response from Management on 15 Feb 2024
Dear Guest,Thank you very much for choosing to stay with us and sharing your review online. We are delighted that you indeed enjoyed your stay.Please stay again with us in future.Kind regards,

8/10 Good

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff, nice room.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Dear Dirk,Thank you for choosing to stay with us and sharing your review online.Please stay again with us when in this part of Uganda.Thank you.Kind regards,Reservations.

10/10 Excellent

Stan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Jan 2024
Response from Management on 12 Feb 2024
Dear Stan,We are delighted you ranked us highly after your stay.Please stay again with us in future.Thank you.Kind regards,

4/10 Poor

Arturo, Laguna Beach

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
There was dental floss on the carpet from previous guest. Towels are very old and small. Not terrible but a lot of room for improvements. Definitely not a 4 star hotel Pool and surroundings were OK, Food too.
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Dear Arturo,Thank you for staying with us and sharing your review online.We have noted your comments and have taken corrective action.Thank you.Kind regards,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class hotel with our security top of the list. Great choice for breakfast
Stayed 5 nights in Jan 2024
Response from Management on 21 Jan 2024
Dear Alan,Thank you very much for staying with us and sharing your review online.We are delighted to hear that you enjoyed your stay and was impressed by the security provided.Please stay with us again in future.Thank you.Kind regards,Reservation

8/10 Good

Dirk

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Management on 21 Jan 2024
Dear Dirk,Thank you for staying with us and sharing your review online.Please stay again with us when in this part of the world.Thank you.Kind regards,Reservations.

8/10 Good

LOPA

Liked: Property conditions & facilities
Good but dated property
The service was good but the only reason I gave it four stars is because the hotel looks dated. Also the towels were not in good condition. The hand towel was actually ripped and all towels are dingy looking
Stayed 1 night in Jan 2024
Response from Management on 14 Jan 2024
Dear LOPA,Thank you very much for booking to stay with us and sharing your review online.Your sentiments are well noted. We now have a new supply of towels so the towel complaint will no longer arise.The hotel is pretty new (3 years old) and we have ensured that it is well maintained since then.Please stay with us again when in this part of the world.Thank you.Kind regards,

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would come back
Not bad, but too much noises coming from the front of the hotel. Staff is well trained and super nice. Food excellent! Prices affordable.
Stayed 3 nights in Jan 2024
Response from Management on 11 Jan 2024
Dear Adam,Thank you for choosing to stay with us and sharing your experience online.We have noted your comment regarding noise at the front of the hotel. We apologize for this but still wonder what noise this was as we are most times a very quiet hotel.Please stay with us again in future.Thank you.Kind regards,

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on 10 Jan 2024
Dear Vladimir,Thank you very much for sharing your experience online.We are surely delighted that you enjoyed your stay.Please stay with us again when in Entebbe, Uganda.Kind regards,

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 10 Jan 2024
Dear Liza,We are delighted that you scored our property high, a testimony that you enjoyed your stay.Please keep staying with us when in this part of the world.Thank you and kind regards,

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from GM on 29 Dec 2023
Dear Jeffrey,Thank you very much for choosing to stay with us and sharing your experience with the online world. We are delighted that you enjoyed your stay with us.Please stay again with us when in this part of the world.Kind regards

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional staff 👏
I couldn't nake the trip but my wife did...the staff were exceptional with Jovia and her stay was a very pleasant experience...thank you to you all at this hotel .
Stayed 1 night in Dec 2023
Response from Management on 19 Dec 2023
Dear Graeme,Thank you for booking your wife to stay at our hotel. We are delighted that she enjoyed her stay.Please book with us again when in Entebbe.Kind regards,

10/10 Excellent

MR PATRICK

Stayed 2 nights in Dec 2023
Response from GM on 18 Dec 2023
Dear Patrick,Thank you for choosing to stay with us and sharing your experience online. It is surely delightful when our guests leave satisfied.Please stay again with us when in Kampala.Thank you.Kind regards,

10/10 Excellent

Lance

Stayed 1 night in Dec 2023
Response from Management on 14 Dec 2023
Dear Lance,Thank you very much for choosing to stay with us and sharing your review with the online world.We are delighted that you enjoyed your stay with us.Please do stay again with us when in this part of the world.Kind regards,

8/10 Good

EKUNDAYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD PRICE AND CONVENIENT LOCATION
Stayed 1 night in Nov 2023
Response from Reservations on 8 Dec 2023
Dear Ekundayo,Thank you very much for staying at our property and sharing your experience online. We are happy you indeed enjoyed your stay.Please stay again with us when in this part of the world.Thank you.Kind regards,

10/10 Excellent

Mark

Stayed 1 night in Nov 2023
Response from Management on 22 Dec 2023
Dear Mark,Thank you very much for staying with us and rating us well online.Please stay again with us when in Entebbe.Thank you.Kind regards

10/10 Excellent

Mark Ronnie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant in every aspect, so satisfying 🤗👍👍👍
Stayed 2 nights in Nov 2023
Response from Management on 12 Nov 2023
Dear Mark,Thank you for staying with us and sharing your pleasant experience with the online world.We are delighted that we met your expectations.Please stay with us again when in this part of Uganda.Kind regards,Reservations.

4/10 Poor

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Frustrated with front desk
The facility was reasonable, but the service was disappointing. The airline changed our outgoing flight time from 4:00pm to 7:00am, requiring an early departure for the airport. I requested the hotel shuttle. Although many hotels provide the service gratis, apparently that is not the case here and the shuttle ride cost $12 per person. Since I had booked the room with breakfast option and was not going to be able to take advantage of that, I had hoped that perhaps the hotel might comp the shuttle ride instead, but they did not offer. OK, so I asked for 2 bottles of water to take to the room for drinking and teeth brushing. I don't know what the issue was with that, but my goodness, you'd think I'd asked for the presidential suite. Apparently we couldn't just get bottles from the bar or restaurant unless they were paid for; they had to come from housekeeping. After waiting at the front desk for 20 minutes, I asked again about the water, and was told that someone would bring it up to the room. After 45 more minutes, I called down and asked once more. They had "been busy". It's now almost 9 pm. About 15 minutes later, a very nice young man who probably drew the short straw arrived at the door and graciously delivered the water. It was a silly and unnecessary issue and really did not reflect well on the hotel service. Two bottles of water in lieu of two hotel breakfasts seems like an easy fix. Happy to report the shuttle was on time the next morning.
Stayed 1 night in Oct 2023
Response from Management on 5 Nov 2023
Dear Karen,Thank you for booking to stay with us.We noticed you were not happy with the shuttle charge and the delay to deliver bottles of water to your room.We apologize for this.However our shuttle service is outsourced hence the charge. The shuttle charge is not exchangeable for breakfast as the rates are different. We also offer packed breakfast for early departures which we have always handled well.In each room we also provide complimentary bottled drinking water and i am sure these were additional ones given to you on complimentary basis but not as replacement for the missed breakfast.Please get in touch with the manager on gm@admasgrandhotel.com Thank you.Kind regards,

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern facility, well maintained and very excellent customer service. Very nice complementary breakfast
Stayed 2 nights in Oct 2023
Response from Management on 5 Nov 2023
Dear Simon,Thank you very much for choosing to stay with us.We are delighted that you indeed enjoyed your stay with us.Please stay with us again in future.Thank you.Kind regards,Reservations.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable pillows!
Great hotel. Breakfast was delicious!! They have bacon on the buffet!! Staff are excellent. Room was nice. Hot water. Comfortable bed and pillows. TV channels all work!! Only the AC was not very cold. Other than that, a fantastic hotel stay.
Stayed 1 night in Oct 2023
Response from Reservations on 2 Nov 2023
Dear Angela,Thank you very much for staying with us.We are delighted that you did enjoy your stay with us.We have noted you had a challenge with your AC as it was not cooling well enough. If this is reported to us we are able to make adjustments to ensure you are comfortable.Thank you.

8/10 Good

sean

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
They do the best with what they have to work with
I stayed here much longer then almost ALL guests usually stay: fully 15 days aug 27th till sept 10th The staff and the food are the high points which I rate as 5 star hotel level endeavors As for the rest.... 3 star hotel level for room quality and functionality. 2 star level for overall operational stability, ( power outages are very very common..rooms leak literally THROUGH the walls when it rains in first half of day, as this is rainy season in Uganda. I am speaking of their HIGHEST COSTING SUITES! Each and every morning the balcony is replete with carcasses of flying ants! The refrigerators are hit and miss, I had to have mine replaced twice during the room changes I went through.. half of the actual infrastructure is in disrepair and they are not trying to fix it..for whatever reason, case in point: there are two elevators in this 4 story hotel, only one works, and it is very tempermental..can only handle three people at once. I asked and the one which is on the blink has been broken for "months". They employ an engineer for when the one in use does shut down.. so why has he not fixed the other? if the one in use breaks , they are in DEEP TROUBLE. The jacuzzis which are one of the main selling points of the suites are NOT properly maintained.. so my first exposure was in 201, and the thing had apparently not been used for some time. It was full of brown rust water and then the actual motors were badly in need of lubrication. To the point where the noise was too much .
Stayed 3 nights in Aug 2023
Response from Management on 14 Sept 2023
Dear Sean,Thank you very much for choosing to stay with us and sharing your review online.We are happy with your score of the hotel. We have taken the compliments and feedback positively. We have addressed each and every area that needs attention to ensure your next stay is more comfortable.Please stay with us again when in this part of the country.Kind regardsReservations.

8/10 Good

Moses

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Reservations on 4 Sept 2023
Dear Moses,We appreciate your feedback and we are glad you choose to stay with us.

10/10 Excellent

Edwin

Nice
Stayed 2 nights in Aug 2023
Response from Reservations on 6 Aug 2023
Dear Edwin,Thanks for your review and stay with us.Please visit us again when in Entebbe.Thank you.Kind regards,

8/10 Good

Wilberforce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good.
Stayed 3 nights in Jul 2023
Response from Reservations on 3 Aug 2023
Dear Wilberforce,Thank you for staying with us and sharing your breakfast experience online.Please stay with us again in future.Thank you.Kind regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
An Excellent accommodation and facilities are of international standards
Stayed 1 night in Jul 2023
Response from Reservations on 31 July 2023
Dear Mark,Thank you very much for choosing to stay with us and sharing your review online.Please stay again with us when in this part of the world.Kind regards

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservations on 30 July 2023
Dear Susan,Thank you very much for choosing to stay with us and sharing your review online.Please stay with us again in future.Thank you.Kind regards,

10/10 Excellent

Jacob, Butler

Stayed 1 night in Jul 2023
Response from Regards. Reservations on 19 Aug 2023
Dear Jacob,We appreciate your feedback, and we are glad you chose to stay with us.

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Jun 2023
Response from Botha on 25 June 2023
Dear Miriam,Thank you for staying with us and sharing your review online. We are delighted that you enjoyed your stay with us. Please stay again with us in future.Thank you.Kind regards,Reservations.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 2 nights in Jun 2023
Response from GM on 21 June 2023
Dear Edwin,Thank you so much for choosing to stay with us.We are delighted that you enjoyed your stay.Please stay with us again in future.Thank you.Kind regards.Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reservations on 23 May 2023
Dear David,Thank you for choosing to stay with us and sharing your review online.We are delighted that you enjoyed your stay with us.Please stay again with us when in Entebbe.Kind regards,Reservations

6/10 Okay

Hassan

Stayed 1 night in May 2023
Response from Reservations on 9 June 2023
dear Hassan.We appreciate your feedback, and we are glad you chose to stay with us.We always look forward to hosting you.

10/10 Excellent

MR PATRICK

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the THE only hotel in the area with a true 24hr kitchen/ restaurant service. The staff are awesome.
Stayed 1 night in Apr 2023
Response from Botha on 7 May 2023
Dear Patrick,Thank you for choosing to stay with us and we are delighted you are glad you did not make a mistake.Yes, we are the only hotel in the area with a 24hr kitchen/restaurant service. Even arrivals after midnight will always have something to bite and drink.Please stay with us again in future when in this areaKind regards,Reservations

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Apr 2023
Response from Reservations on 12 Apr 2023
Dear Randall,Thank you for staying with us and posting your review online.We are glad that you enjoyed your stay. Please stay again with us when in Entebbe.Kind regards,Reservations.

10/10 Excellent

MR PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located, yet well catered.
Stayed 2 nights in Mar 2023
Response from Management on 15 Mar 2023
Dear Patrick,Thank you so much for staying with us and sharing your review online. We are delighted that you had a positive experience during your stay.Please stay again with us when in this part of Uganda.Kind regards,Reservations.

10/10 Excellent

MR PATRICK

Awesome environment
Stayed 2 nights in Mar 2023
Response from Reservations on 9 Mar 2023
Dear Patrick,Thank you for booking to stay with us. We are pleased you found the environment awesome. Please stay with us again when in this part of Uganda.Kind regards,

10/10 Excellent

Sid

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Reservations on 9 Mar 2023
Dear Sid,Thank you for staying with us. We are delighted you enjoyed your stay with us. Please stay again with us when in Entebbe, Uganda.

10/10 Excellent

MR PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

ROBERT

Stayed 1 night in Sep 2022

8/10 Good

oreste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Rawad

Stayed 1 night in Jun 2022
Response from Ganapathy on 7 July 2022
Well Noted.

8/10 Good

Clarence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022