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Reviews of Emerald Western Gateway Motel

3.5 out of 5
Emerald Western Gateway Motel
12 Theresa Street, Corner Hospital Road & Theresa Street, Emerald, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 13 out of 41 reviews" "
Rating 8 - Good. 19 out of 41 reviews" "
Rating 6 - Okay. 6 out of 41 reviews" "
Rating 4 - Poor. 2 out of 41 reviews" "
Rating 2 - Terrible. 1 out of 41 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jon Thomas

Business traveller
Liked: Amenities
Clean large rooms and nice restaurant.
Stayed 1 night in Aug 2023

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
shower broken staff not helpful place was a shambles
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Stayed 1 night in Jul 2023

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Tavern and to IGA. Nice big room
Stayed 1 night in May 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff. Nothing was too much. Room was very clean and looked like new.
Stayed 1 night in Feb 2023

2/10 Terrible

Greg

Stayed 1 night in Dec 2022

8/10 Good

Silas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is good
Stayed 2 nights in Nov 2021

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Unfortunately there was no thought put into design when building/fitting out the Therese Apartments. The outside light shines straight into the bathroom shower through a huge panel of frosted glass above the shower which in itself is okay, but you have to close the bathroom door as it shines (like daylight) onto the bed. The air conditioning unit is also right over the bed. The bed is really firm & the linen is aged. The bin had not been emptied prior to my stay & was extremely smelly. The Wifi was hard to connect to (had to stand on verandah to get reception) but did work in room once I was connected. I thought a nice cuppa prior to bed to find I had to ask in reception for milk (not offered at check-in. The only positive was the breakfasts at The Gateway. The meals were excellent quality/quantity, coffee fabulous & service great. However on the first morning I did have a live cockroach on my table. In all I wouldn’t recommend staying here.
Stayed 2 nights in Apr 2021

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were travelling back home. One night stay. Very happy with unit. Clean. Comfortable king size bed. Would recommend.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location, shops very close by. Quiet. The shower head was the only issue.
Stayed 2 nights in Jul 2020

10/10 Excellent

Emmy, Clermont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service and lovely rooms. Will definitely stay again.
Stayed 1 night in Feb 2020
Response from Warmest Regards Phillipa on 23 Feb 2020
Thank you for your positive feedback. We greatly appreciate it and look forward to your return :).

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs for an overnight stay as we travelled through the area. Room was comfortable, restaurant is very good.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central to everything friendly service at check in.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Everything is close to this place. Woolworth is just across the road, so was my bank. There's a KFC too or a tavern if you want proper food. The room was clean and the bed comfy. The bathroom is brand new, modern. It was annoverall good experience. The receptionist lady is super friendly, her dog Millie is cute.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean staff friendly and helpful motel close to shops
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Robin

Great facilities pool was overnight for work travel and stay in places often , when ever in Emerald I will stay here
Stayed 1 night in Nov 2018
Response from Constantin on 7 Jan 2019
Happy New Year !!! and thank you for your review Robin.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
Great location. Very nice motel.
Stayed 1 night in Nov 2018
Response from Constantin-Motel Manager on 21 Nov 2018
Thank you for your feedback, means a lot for us. We look forward to see you again.

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Good location
Room a little tired, convenient location, comfortable bed.
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great motel
Room was comfortable enough. In house restaurant is very good with great food for breakfast & dinner
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic staff and accommodation
The staff and owners are extremely helpful and made us feel very welcomed. Great clean accommodation. An amazing place to eat and sleep
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice as usual. Nice and convenient location. Nice food and staff
Stayed 1 night in Jul 2017

4/10 Poor

Annemarie

Disliked: Property conditions & facilities, room comfort
Dissatisfied
Trouble with my booking, Given a room though Aircon faculty Lightscno working in bathrooms Bed like a board !! Positive was the restaurant was great Wouldn't stay again

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
andrew fletcher
place is great food is fantastic , staff awsome . only issue is they never seem to receive my booking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very clean and tidy fantastic restaurant!!!

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accomidation good just didnt like being so far from resturant . will try get closer room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the best places we have stayed in and staff especially young Annabelle,who went out of her way to help us out.Thank you

8/10 Good

Troy, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel room
Great host. Quiet area with ample parking. Modern, clean and tidy hotel close to local shops, cinema and restaurants.

8/10 Good

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Darren, Buderim

Liked: Cleanliness, staff & service, room comfort
After a wrong room stuff up I was disappointed with wi fi and phone reception which was very poor.

6/10 Okay

on

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air con did not work and it was hot
Too far away from dining area. The air on did not work and was a hot room and night. Little maintenance done here

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night quick stay
Was a good room for the price.

8/10 Good

Mike, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retro Apartments Good for a weekend away
Retro apartments at the Emerald Western Gateway was a good decision. Nice and quiet, plenty of room, clean and tidy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Check the location
I chose the hotel due to location in town, only to find out on arrival there are two section to the motel. The one I booked was a few km away from the main one where the reception and bfast room is.

10/10 Excellent

Fordie, Toowoomba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean and spacious comfort
I enjoyed the Quiet, clean and spacious comfort of the motel's Retro Street units and would have loved to have stayed longer. It would have been a bit of a stroll to the restaurant, but was brilliant for me after a long day's drive

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice room
The room, a fully self contained, was nice and well equiped but the main floor area was not all moped and there was a large cobweb on the ceiling in one corner. Bathroom was clean.

8/10 Good

Verified traveller

Liked: Room comfort
Nice and comfortable
Spacious studio with comfortable bedding. The room needs a bit more ventilation though.

10/10 Excellent

Bill, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful;

8/10 Good

Malcolm, Australia - QLD - Regional QLD

Liked: Cleanliness, property conditions & facilities
Facilities: Modern; Value: Economical; Service: Basic; Cleanliness: Pleasant;