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Reviews of Quality Inn & Suites Edmonton International Airport

2.5 out of 5
Quality Inn & Suites Edmonton International Airport
8340 Sparrow Crescent, Hwy 2 Edmonton Intl Arpt Exit, Leduc, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ardalan, Edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 2 nights in May 2024

10/10 Excellent

Vijaykumar, Fort McMurray

Nice to stay here. Only thing needs point out that air conditioner is making lots of noise.
Stayed 1 night in May 2024

8/10 Good

JUDY

Liked: Cleanliness, staff & service, property conditions & facilities
We were able to leave our vehicle there while we were on holidays. Way cheaper to park there then park n fly or other hotels. Their shuttle service was quick
Stayed 1 night in May 2024

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Umair

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2024

6/10 Okay

Brigitte

Stayed 1 night in Apr 2024

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Clean and a good value. Close to the airport.
Stayed 1 night in May 2024

10/10 Excellent

Melany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable. The property was clean and quiet. We had a wake-up call for our morning flight. Guest services was polite and our stay was great.
Stayed 1 night in May 2024

10/10 Excellent

Anna Rizza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but Elegant and were comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Amber, Westlock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was nice, beds were comfortable.
Stayed 1 night in Apr 2024

4/10 Poor

Rene

Travelled with partner
Disliked: Staff & service
The receptionist at the front desk is very rude not welcoming. He was acting like he hated customer service as a job. They need to screen who they hire because i wont be back because of him.
Stayed 1 night in May 2024
Response from FD Manager on 2 May 2024
Thank you for staying with us. We are sorry to hear of your treatment. The management team will be sitting down with him as this is not acceptable. We are usually known for our friendly staff, so this is quite disappointing.

8/10 Good

Gregory

Everything is good
Stayed 1 night in Apr 2024

4/10 Poor

Nicholas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were borderline rude. Room itself showed quite a bit of wear.
Stayed 3 nights in Apr 2024

8/10 Good

Dene

Stayed 1 night in Apr 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024

6/10 Okay

scott, ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in good shape here
Stayed 1 night in Apr 2024

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price ang clean
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, comfortable bed and pillows. Pretty basic breakfast. Great stay.
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Laura for staying with us. We appreciate your compliments The restaurant served full breakfast so that's why we offer only a continental breakfast . Looking forward to seeing you again.

10/10 Excellent

Hanh

Awesome
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Hannah for staying with us. You are awesome as well. We can't wait to see you again in the future .

6/10 Okay

Nancy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The staff in the restaurant were fantastic! By the time we arrived there was only 25 minutes left in their opening hours. They offered to create our meal and deliver it to our room for us since they were closing soon. Trying to get the shuttle service from the airport was very onerous. We booked through Expedia and they couldn’t find a record of our reservation and therefore wouldn’t give us the shuttle information. It took close to half an hour on the phone to get it cleared up. Never had such an experience.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Nancy for your compliments. Restaurant would really appreciate your kind words. Will let them know for sure . Looking forward to seeing you again.

10/10 Excellent

Shelley

Liked: Staff & service, property conditions & facilities
Great reasonably priced hotel for a quick sleep before catching a flight
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Shelley for staying with us. We appreciate your positive feedback . Looking forward to seeing you again .

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service
Close to airport. Smaller hotel, nothing fancy but adequate. Breakfast was limited. Only real complaint is that there was no hot water for a shower. It was warm but not hot.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Jeff for staying with us. Our sincere apologies for the inconvenience. Looking forward to seeing you again.

10/10 Excellent

Toby

Liked: Cleanliness, amenities, property conditions & facilities
Good price for the quality
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Toby for staying with us and to your positive feedback . Looking forward to seeing you again.

8/10 Good

Geoffrey, Saint Lina

Liked: Cleanliness, staff & service
Close to the airport
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Geoffrey for staying with us. We appreciate your time for leaving us a feedback . Looking forward to seeing you again.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Ken for staying with us . We appreciate your feedback . Looking forward to seeing you again.

8/10 Good

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fast easy check in. And Friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Patricia for staying with us. We appreciate your kind words. Looking forward to seeing you again.

8/10 Good

Bonnie, Mount Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Bonnie for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us . We appreciate your time for leaving us a feedback . Looking forward to seeing you again.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for staying with us. We appreciate your time for leaving us a feedback . Looking forward to seeing you again.

8/10 Good

Katie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had an issue with the bedding and the front desk attendant was very apologetic and gave us a new room right away. These things happen. Wpuld stay here again
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Katie for staying with us .Sorry for the inconvenience. Looking forward to seeing you again.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean comfortable room, and a super restaurant attached.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Trevor for staying with us . We appreciate your kind words. Looking forward to seeing you again.

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024

8/10 Good

Shelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when flying out of YEG
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Shelly for staying and your positive feedback . We appreciate it. Looking forward to seeing you again.

6/10 Okay

Tammy

Travelled with family
It was average
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Tammy for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Kanchana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Kanchana for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Gold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Gold for staying with us and taking some of your time for leaving us a feedback. We appreciate it. Looking forward to seeing you again.

8/10 Good

Kayla, Marwayne

Stayed 1 night in Apr 2024

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Glen for staying with us. We appreciate your positive feedback. Looking forward to seeing you again.

10/10 Excellent

Junelyn

Liked: Cleanliness, staff & service
Good hotel. Really close to Parknfly. Hotel has free airport shuttle. Carpet is a little worn. Would be nice to offer a to go breakfast baggy for those who are having an early flight.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Junelyn for staying with us. Any concerns , please notify front desk . Sorry for the inconvenience. Looking forward to seeing you again.

10/10 Excellent

ELLARD, Lloydminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quietness of the hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Ellard for staying with us. We appreciate your positive feedback . Looking forward to seeing you again.

10/10 Excellent

TARA

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and covienient to airport
Stayed 1 night in Mar 2024
Response from NL on 12 Apr 2024
Thank you Tara for staying with us. We appreciate your kind words. Looking forward to seeing you again.

8/10 Good

Michael, Prince Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient location. Nice hotel, good prices, just had issues with the keys not working. I would recommend this hotel
Stayed 1 night in Apr 2024
Response from NL on 12 Apr 2024
Thank you Michael for staying with us. We appreciate your positive feedback . By instance, key cards does not work when it's close to phones or wallets, it will demagnetize . Sorry for the inconvenience. Looking forward to seeing you again.

8/10 Good

Betty

Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you Betty for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Kurt

Has food options
Stayed 1 night in Apr 2024
Response from NL on 12 Apr 2024
Thank you Kurt for staying with us. We appreciate your feedback . Looking forward to seeing you again.

10/10 Excellent

Rocky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an over night layover and needed an area that was quiet and safe. This property was both! Great service. Easy to check in and out. Shuttle was very helpful. Will stay again
Stayed 1 night in Apr 2024
Response from NL on 12 Apr 2024
Thank you Rocky for staying with us . We appreciate your kind words. Looking forward to seeing you again.

10/10 Excellent

Buqi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Jan 2024
Response from NL on 12 Apr 2024
Thank you Buqi for staying with us. We appreciate your positive feedback . Looking forward to seeing you again.

8/10 Good

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff person (I'm sorry - I didn't get her name but she was working April 5 at 1pm was pleasant and extremely helpful. Your airport shuttle service is very convenient and helpful. While the hotel is a bit dated, it was very clean, well located and had everything I needed.
Stayed 1 night in Apr 2024
Response from NL on 12 Apr 2024
Thank you Helen for staying with us. Your kind words are beyond. Looking forward to seeing you again .

8/10 Good

Candace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A few more breakfast options would have been great.
Stayed 1 night in Mar 2024
Response from NL on 12 Apr 2024
Thank you Candace for staying with us . Sorry for the inconvenience , so far our breakfast is still continental . Appreciate your feedback, looking forward to seeing you again.

10/10 Excellent

wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find. Unclear signage.
Stayed 1 night in Mar 2024
Response from NL on 4 Apr 2024
Thank you Wesley for staying with us. We are sorry for the unclear signage . If you need our help to locate us, please do not hesitate to call 780-980-0986, we can definitely guide you through . Thank you and looking forward to serving you again.

8/10 Good

Fumiko

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient location.
Stayed 1 night in Apr 2024
Response from NL on 3 Apr 2024
Thank you Fumiko for staying with us. We appreciate your positive review. Looking forward to seeing you again.