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Reviews of Hotel Excelsior

5 out of 5
Hotel Excelsior
Frana Supila 12, Dubrovnik

Reviews

9.6

Exceptional

Rating 10 - Excellent. 601 out of 752 reviews" "
Rating 8 - Good. 109 out of 752 reviews" "
Rating 6 - Okay. 26 out of 752 reviews" "
Rating 4 - Poor. 11 out of 752 reviews" "
Rating 2 - Terrible. 5 out of 752 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, convenience, staff were perfect. This Hotel has it all.
Stayed 5 nights in May 2024
Response from Hotel Excelsior on 20 May 2024
Thank you for grading us.

10/10 Excellent

Darrell, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to stay while visiting Dubrovnik without a doubt! Reserved on-site parking. Short walk to Old Town. Awesome private waterfront!!! Super customer service. Beautiful immaculately clean property with very friendly professional staff always ready to assist with a smile. I just can't say enough good things about this property, I will be back and can't wait to return next year!
Stayed 2 nights in Apr 2024
Response from Hotel Excelsior on 20 May 2024
Dear Darrell,It is with great pleasure that we receive your enthusiastic review. We are thrilled to hear that our location, private waterfront, and customer service exceeded your expectations and contributed to a memorable experience in Dubrovnik.Your kind words about our property's cleanliness and our staff's professionalism and friendliness are truly appreciated. Our team takes great pride in ensuring that all our guests feel welcomed and valued, and it's rewarding to know we have succeeded.We are delighted that you are already looking forward to your return next year. Rest assured, we will be here to greet you with the same warmth and excellence you have come to expect from us.Thank you once again for choosing Hotel Excelsior, and we eagerly await the opportunity to welcome you back.Warm regards,Ivor Vlasic Hotel ManagerHotel Excelsior

8/10 Good

Aparajita

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Excellent location and superb views from our room. The room was perhaps closed during the winter period and had not been aired. Therefore had dust, my husband has severe dust allergy and really suffered the 3 nights. In addition the AC was not working so we had to be given a fan. For which the hotel kindly refunded one nights stay. This is a leading hotel and they need to ensure that rooms are functioning well and are clean, Dust free and that basics of cooling is working fine. We gave detailed feedback and they were receptive which was great.
Stayed 4 nights in Apr 2024
Response from Hotel Excelsior on 20 May 2024
Dear Aparajita,Thank you for taking the time to provide us with your valuable feedback. We are pleased to hear that you enjoyed the hotel's location and the views from your room.However, we sincerely apologize for the discomfort caused by the dust and the malfunctioning air conditioning. Please be assured that we take the cleanliness and functionality of our rooms very seriously, and what you experienced is not up to our usual standards.We are grateful that you brought these issues to our attention, allowing us to address them promptly. Your detailed feedback is instrumental in helping us improve our service.We appreciate your understanding and are glad to hear that our gesture of refunding one night's stay was well-received. Rest assured, we are committed to ensuring that such oversights do not recur and that all rooms are in perfect condition for our guests.Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay.Warm regards,Ivor VlasicHotel ManagerHotel Excelsior

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding. The services, waiters in particular were the best ever.
Stayed 4 nights in Apr 2024
Response from Ivor Vlasic on 20 May 2024
Dear Joshua,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a luxurious hotel! Service was top notch the minute we arrived. The hotel offers free valet parking and is located just minutes of walking distance from the old town. You can have breakfast and dinner on the terrace overlooking the old town and walls. The view is breathtaking. The breakfast seletion exceeded my expectation.
Stayed 2 nights in Apr 2024
Response from Ivor Vlasic on 20 May 2024
Dear Eric,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel, we will return.
Stayed 3 nights in Apr 2024
Response from Ivor Vlasic on 30 Apr 2024
Thank you for grading us.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ivor Vlasic on 30 Apr 2024
Thank you for grading us.

10/10 Excellent

Barbara J., State College

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location, wonderful breakfasts, great accomodations, and outstanding staff.
Stayed 6 nights in Apr 2024
Response from Hotel Excelsior on 24 Apr 2024
Thank you for grading us.

10/10 Excellent

Daniel Gerrard Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Excelsior on 24 Apr 2024
Thank you for grading us.

10/10 Excellent

John, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities
The 5 Star rating of Hotel Excelsior is principally because of the management and staff working as one across alll services supporting each other to make your customer experience so special!
Stayed 7 nights in Apr 2024
Response from Hotel Excelsior on 24 Apr 2024
Dear John,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Emery, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star service
Stayed 3 nights in Apr 2024
Response from Hotel Excelsior on 24 Apr 2024
Thank you for grading us.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't say enough nice things about this hotel. Great views, excellent location. I would and will stay here again. My favorite hotel of all 3 hotels that I stayed at in Croatia. Get a sea front room, you will not regret it. The very best views, service, food - everything was perfect!
Stayed 2 nights in Apr 2024
Response from Hotel Excelsior on 24 Apr 2024
Dear Lindsey,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Excelsior is an elegant hotel, incredibly well run, with a stunning view of the sea and old town. Extremely convenient and lovely amenities. The staff and hospitality is second to none. We were here in late March before tourist season had started, so there was some limitation on restaurants and amenities. Otherwise, it was amazing.
Stayed 4 nights in Mar 2024
Response from Ivor Vlasic on 8 Apr 2024
Dear Kristine,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ivor Vlasic on 28 Dec 2023
Thank you for grading us

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible!
We had the most incredible stay here while celebrating our honeymoon - we never wanted to leave! From the moment Marko met us at check-in, we felt so celebrated and well taken care of. We debated whether to stay directly in the old town, but this ended up being so much better. You get to look at the old town as your view and the walk over is so quick and beautiful. We’ll worth getting the patio to enjoy the views and listen to the waves. We cannot say enough great things about Hotel Excelsior and have already recommended it to friends. We hope to be back soon!
Stayed 3 nights in Oct 2023
Response from Ivor Vlasic on 28 Dec 2023
Dear Rachel,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
right on the water excellent views
Stayed 4 nights in Oct 2023
Response from Ivor Vlasic on 2 Nov 2023
Thank you for grading us.

10/10 Excellent

Ingra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel was fabulous. I wouldn't want to stay anywhere else in Dubrovnik. The sea view was amazing. The location was perfect to walk to the old city, but have the sea frontage. I already want to go back! It made my visit to this city wonderful.
Stayed 3 nights in Oct 2023
Response from Ivor Vlasic on 23 Oct 2023
Dear Ingra,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Sanjeev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff .
Stayed 2 nights in Oct 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Patricia, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very accommodating. You have to ask for VIP benefits. They didn’t have an upgrade available at time of arrival but offered o e the next day. It wasn’t much of an upgrade so we did not take it. The breakfast was outstanding!
Stayed 3 nights in Sep 2023
Response from Ivor Vlasic on 23 Oct 2023
Dear Patricia,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2023
Response from Ivor Vlasic on 2 Nov 2023
Thank you for grading us.

10/10 Excellent

cynthia

Stayed 2 nights in Oct 2023
Response from Ivor Vlasic on 2 Nov 2023
Thank you for grading us.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to city
Stayed 3 nights in Oct 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just fine. Nice walk into town
Stayed 3 nights in Oct 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service.
Stayed 3 nights in Sep 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

2/10 Terrible

Mary

Stayed 2 nights in Sep 2023
Response from Ivor Vlasic on 29 Sept 2023
Thank you for grading us

6/10 Okay

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class hotel with outstanding service and ambience. Walking distance to the walled city and a private access to the ocean. Would highly recommend!
Stayed 3 nights in Sep 2023
Response from Ivor Vlasic on 22 Sept 2023
Dear Terence,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Doreen, Syosset

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was absolutely perfect! It was just a gorgeous facility in a perfect setting with unbelievable views of downtown.
Stayed 5 nights in Sep 2023
Response from Ivor Vlasic on 22 Sept 2023
Dear Doreen,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Agda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location is excellent, own beach area,superb breakfast, evening lounge area (music) amd many more....
Stayed 3 nights in Sep 2023
Response from Ivor Vlasic on 19 Sept 2023
Dear Michael,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Rosemarie

Stayed 3 nights in Jul 2023
Response from Ivor Vlasic on 23 Oct 2023
Thank you for grading us.Kind regards Ivor VlasicHotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ivor Vlasic on 15 Sept 2023
Thank you for grading us

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excelsior hotel is a 5 star stay, don’t waste your time looking elsewhere.
Stayed 4 nights in Sep 2023
Response from Ivor Vlasic on 15 Sept 2023
Thank you for grading us

10/10 Excellent

Hiroaki

Stayed 3 nights in Sep 2023
Response from Ivor Vlasic on 28 Sept 2023
Dear Hiroaki,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ivor Vlasic on 15 Sept 2023
Thank you for grading us

10/10 Excellent

Atish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class hotel with excellent location and amenities.
Stayed 2 nights in Sep 2023
Response from Ivor Vlasic on 15 Sept 2023
Thank you for grading us

10/10 Excellent

Fernando

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marko ( concierge) it is outstanding!! The waister ( bar and beach restaurant) are to stressfull but overal all it is very good.
Stayed 3 nights in Aug 2023
Response from Ivor Vlasic on 28 Aug 2023
Dear Fernando,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Keren, Toronto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very luxurious. Phenomenal breakfast buffet included with full yogurt bar, fruit, cereal, pastries and hot made to order menu items also included. The private beach / swimming ledge had beautiful views of the sea and old town.
Response from Ivor Vlasic on 28 Aug 2023
Dear Keren,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property from the moment you walk into the lobby and have a full view of the old city and the bay. The rooms in the newer building are nicer and more modern, buy I would recommend to stay in the older building with a sea view. It is one of the best hotel views I have seen. The deck on the water is the best part of the hotel. We spent most of the time there. The restaurant on the water was average food not up to par for a 5 star hotel. We did mention this at checkout and we got a credit for the lunch we had there. The hotel is only a 10 minute walk to the town.
Stayed 2 nights in Aug 2023
Response from Ivor Vlasic on 25 Aug 2023
Dear Larry,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Kevin, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2023
Response from Ivor Vlasic on 25 Aug 2023
Thank you for grading us.

10/10 Excellent

Utpaul

Stayed 2 nights in Aug 2023
Response from Ivor Vlasic on 25 Aug 2023
Thank you for grading us

10/10 Excellent

Anushirvan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location and views. Beautiful hotel.
Stayed 5 nights in Jul 2023
Response from Ivor Vlasic on 25 Aug 2023
Thank you for grading us

10/10 Excellent

Jabari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel. Great location near the old town. I will definitely stay here next year.
Stayed 2 nights in Jul 2023
Response from Ivor Vlasic on 31 July 2023
Dear Jabari,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Leanelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel! Highly recommend
Stayed 2 nights in Jul 2023
Response from Ivor Vlasic on 31 July 2023
Dear Leanelle,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor VlasicHotel Director

10/10 Excellent

Jeffrey

Stayed 3 nights in Jul 2023
Response from Ivor Vlasic on 25 Aug 2023
Thank you for grading us

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and absolutely beautiful property. A 5 min walk to everything
Stayed 2 nights in Jul 2023
Response from Ivor Vlasic on 31 July 2023
Dear Dana,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness
Staff was friendly. Did not like the amenities (need refurbishing), poor quality. Food quality was very poor
Stayed 2 nights in Jul 2023
Response from Ivor Vlasic on 17 July 2023
thank you for grading us

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Ivor Vlasic on 17 July 2023
Thank you for grading us

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, amazing view, wonderful spa and swim deck. I highly recommend.
Stayed 3 nights in Jul 2023
Response from Ivor Vlasic on 17 July 2023
Dear Anne,Thank you very much for choosing our Hotel Excelsior and taking your time to share your experience! We are happy indeed that you enjoyed your stay and we hope that we will have the opportunity to welcome you in our hotel again.Kind regards Ivor Vlasic Hotel Director

10/10 Excellent

Michele

Stayed 4 nights in Jun 2023
Response from Ivor Vlasic on 3 July 2023
Thank you for grading us