Digdaga Holidays from AU$2,508

Marina view was beautiful

We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.

The meals and dining option was a disappointment. Breakfast was the same everyday I was tired of eggs by the 3rd day. They often only change one ingredient in the meal options daily. Example, chocolate chip pancakes change to raisin or the chick peas in the Indian vegetarian option change to green peas. Don’t bother to bring anything classy to wear to the “restaurants.” ALL meals are buffet style including the specialty restaurants you must use the RIU app to make reservation for. I also noticed three people sticking their hands directly into the buffet tray and popping the food directly in their mouth. I notified staff and they didn’t even remove the tray. For late night they only have burgers, hotdogs and mini chocolate muffins. One morning I went to the continental breakfast only to see the leftovers from the late night food options. I notified front desk about this. After the 2nd night we stop having dinner there and just go out to eat a late lunch and have dinner before we get back. The staff was pleasant, rooms kept clean and the beach has ample lounge chairs and umbrella. Was difficult to use the pool as their were filled with kids. Overall I wouldn’t go back.

I had a disappointing check-in experience at the hotel. As an Expedia gold member, I was expecting to receive an upgrade, subject to availability. Surprisingly, there was an available upgrade, but the hotel staff informed me that I needed to be a gold member with their specific program. I requested, at the very least, a room with a view, highlighting my status as an Expedia gold member. However, the receptionist signed me up for their membership, even though I already had a membership with Expedia. The check-in process was frustratingly slow, with an excessive amount of paperwork to sign. While the hotel itself was decent, I believe there is room for improvement in their services. They should be more accommodating to guests who come from different platforms with various memberships. It's disheartening that, despite being a loyal Expedia member since 2010, I was treated in such a manner simply because I didn't make a direct reservation with the hotel.

I wss surprised by the size of the rooms i got the 3 bedrooms suites its huge i loved the view and the location staff are very friendly and welcoming