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Reviews of Richmond Hotel & Suites

3.5 out of 5
Richmond Hotel & Suites
House-02, Road-10, Sector-01, Uttara, Dhaka

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 127 reviews" "
Rating 8 - Good. 39 out of 127 reviews" "
Rating 6 - Okay. 33 out of 127 reviews" "
Rating 4 - Poor. 14 out of 127 reviews" "
Rating 2 - Terrible. 14 out of 127 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vijay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Dec 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Nov 2023

4/10 Poor

Ashton

Travelled with family
Disliked: Staff & service, property conditions & facilities
Would not recommend.
Stayed 1 night in Jul 2023

6/10 Okay

Robert

Stayed 1 night in Mar 2023

8/10 Good

KM Tanveerul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Cheap but not good condition or cleanliness
Pictures are a little misleading. I wasn't expecting this hotel to be particularly good but when I got there it was worse than I expected. The condition of the room and bathroom isn't very good and the level of cleanliness is also not very good. It had a working air-conditioner and the bed was pretty comfortable. Service was alright. Overall I would not recommend staying here.
Stayed 1 night in Oct 2022

4/10 Poor

ANAYET

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Abida

Disliked: Cleanliness, amenities, property conditions & facilities
Poor condition
Stayed 1 night in Aug 2022

10/10 Excellent

ABUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Excellent customer service.
Stayed 1 night in Jul 2022

10/10 Excellent

saidul

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very good customer service and close to Airport. I do recommend this hotel.
Stayed 1 night in Jun 2022

2/10 Terrible

Fokhrul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in the hotel few years ago back in 2018. It was decent at that time. Recent stay experience is really terrible. Seems management has changed recently. It should 0 star review. Dirty everywhere, new dining area is like a bedroom with added sink for hand washing. It seemed like new management still using old reviews to get some business. Sad to see its became piece of garbage. I wont stay wont recommend to anyone
Stayed 1 night in Dec 2021

8/10 Good

MD SADEQUR RAHMAN

Stayed 1 night in Jun 2022

10/10 Excellent

MD SADEQUR RAHMAN

Stayed 1 night in Jun 2022

2/10 Terrible

sanchit

Stayed 1 night in Apr 2022

6/10 Okay

Mohammad Khurshed Alam

Disliked: Cleanliness
Stayed 1 night in Feb 2022

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor
Not clean, lots of odor/smell
Stayed 1 night in Jan 2022

6/10 Okay

nurul

Business traveller
...needs employee extensive training...
People belongs to check in / out REQUIRED training how to execute the process... basically by using fake smiles...they are passing the day...
Stayed 2 nights in Oct 2021

2/10 Terrible

Shafiqul, Singapore

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel not keep my reserved, shifting me nearby another poor accommodation which are not same standard and quality. I hope Expedia immediately terminated all kinds of further booking with Richmond Hotel & Suites in Dhaka, Bangladesh
Stayed 1 night in Oct 2021

8/10 Good

Adele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They cooked exactly what we wanted (it wasn't on the menu). They answered calls promptly and were very polite and accommodating. The room was clean, no bugs, had no unpleasant odors. Warm shower water! The only thing I wish they could change is double glass on the window so the traffic noise wouldn't be so loud.
Stayed 3 nights in Sep 2021

10/10 Excellent

Mushfika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go there it is not a very good place for you .
Stayed 1 night in May 2021

6/10 Okay

Nurul

Business traveller
Good for the TRANSIT...
Convenient...very close to the airport...where pick up + drop off included with the booking !
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very careing and reasonable price. Close airport. Good communication
Stayed 1 night in Feb 2021
Response from Management on 9 Feb 2021
Thank you for the kind words. We will endeavor to provide a better service next time.

10/10 Excellent

Mrs Fahema

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from AMC on 17 Feb 2021
Thank you very much for staying with us. We look forward to serving you again in the future.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020
Response from AMC on 17 Feb 2021
Thank you very much for staying with us. We look forward to serving you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020

6/10 Okay

Faruk

Travelled with family
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, not far from airport. Pick up and drop off services are very good. Have been using this hotel every time we/i visited BD (domestic and international transfer) for the last few years. Reasonable price and safe.
Stayed 1 night in Nov 2019

8/10 Good

Varun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for a clean & comfortable room
This is my second stay at this hotel in 13 months. I gave it a good rating last year. It has improved since then. The service was very good (but the phone number on the Hotels.com site was wrong). The room was very clean and smell- and bug-free. Noise from the street was moderate. Bathroom was clean and up to Western standards. Very close to the DAC airport. For the money, it's definitely a winner!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Free shuttle bus to airport is great. Staff where very friendly and helpdul. Will stay here again.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, great facility. Free airport pickup and drop.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Close to airport...which is vital in Dhaka!
If you need to be near the airport, then this is a good location but you will hear lots of honking of car horns all night. Staff was friendly but shuttle did not leave at quoted time for the airport due to another group of slow customers. I still made my flight on time but undue stress before flight.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Free airport transfer was great. Staff where very lovely will stay here agian.
Stayed 1 night in Apr 2019

4/10 Poor

Al-Asaduzzaman

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richmond is closed for renovations. I was sent to the Afford Inn, which is a very old and run down hotel. Not what I had booked. Very disappointed by Expedia and will be calling for a refund. This is what I would call bait and switch tactics.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent service and facilities (pool, gym, steam room and spa). Good food and big breakfast buffet with good service. Overall a wonderful stay.
Stayed 1 night in Sep 2018

2/10 Terrible

Mohamed, great

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubish Management
I never will book again
Stayed 1 night in Aug 2018

4/10 Poor

Samiul, Austria

Liked: Cleanliness
Disliked: Staff & service
When i have checked out, at that time, after completed my payment,one of your staff from reception said something bad about me, i was badly hurt about that. Otherwise everything is good. Restaurant foods were so Yummy and also service was great.
Stayed 1 night in Aug 2018

10/10 Excellent

Md

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located Best value hotel.
Budget price, Satisfactory stay. Free airport pick up & drop, beautiful rooftop breakfast ( included in price)..
Stayed 1 night in Aug 2018
Response from Zaman on 16 Aug 2018
Thank you for staying with us. We are happy to learn about your comfortable stay. We appreciate your vaulable feedback. We wish to see you again at Richmond Hotel & Suites.

4/10 Poor

Capt, Dhaka

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible experience
Stayed 7 nights in Jul 2018

8/10 Good

Kristin, California

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Noisy if you have a room on the side of the street. Otherwise it was a great stay with free airport transfer.
Stayed 1 night in Jul 2018
Response from Zaman on 9 Aug 2018
Hello Kristin, Thank you for staying with us. We appreciate your vaulable feedback and working on improving our rooms. We have a few quiet rooms available now, and are working on sound proofing the street side rooms. We wish to see you again at Richmond Hotel & Suites.

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, room comfort
Great value for money close to Dhaka airport
A clean room with excellent service and good Internet that included pick-up and drop-off at the airport and bell hop service. A good restaurant with a view on the top floor. Mattress was a little hard for what I'm used to.
Stayed 1 night in Jun 2018
Response from Zaman on 9 Aug 2018
Dear Robert, Thank you for staying with us. We are happy to learn about your comfortable stay. We appreciate your vaulable feedback. We wish to see you again at Richmond Hotel & Suites.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the dirtiest hotel.
The picture of front desk is even fake.horrible customer service no manner.I had to leave within 1 hour because of the room condition and dirty.
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location for the airport and free airport transfer
Stayed 1 night in Jun 2018
Response from Zaman on 9 Aug 2018
Thank you for staying with us. We are happy to learn about your comfortable stay. We appreciate your vaulable feedback. We wish to see you again at Richmond Hotel & Suites.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Rooms are ok but very poor customer service.
Stayed 1 night in Jun 2018