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Reviews of Red Oak Inn Detroit - Southfield

2 out of 5
Red Oak Inn Detroit - Southfield
27660 Northwestern Highway, Southfield, MI

Reviews

5.6
Rating 10 - Excellent. 117 out of 748 reviews" "
Rating 8 - Good. 157 out of 748 reviews" "
Rating 6 - Okay. 130 out of 748 reviews" "
Rating 4 - Poor. 117 out of 748 reviews" "
Rating 2 - Terrible. 227 out of 748 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chanita

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible, dirty windows, sheets don’t look clean, smoke burns on them , all of traffic in and out like prostitution is a thing here
Response from RED OAK INN on 12 Mar 2024
WE ARE A NON SMOKING HOTEL BUT SINCE WE DONT CHARGE A DEPOSIT PEOPLE DO WHAT THEY WANT SINCE THEY HAVE NOTHING TO LOOSE WE APOLOGIZE FOR YOUR EXPERIENCE AND HOPE TO SEE YOU AHAIN

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Malgorzata

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The door to the bathroom was not working. There were dead roaches in the bath tube. The refrigerator was not clean.
Stayed 1 night in Nov 2023

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

angelique

Travelled with family
Liked: Staff & service
just need to update they wifi and make sure the room is clean i checked in and it looked like someone was still in the room
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I've stayed here before so I didn't expect "amazing". However my room had not been cleaned, didn't have a shower curtain and roaches were all over the place.
Stayed 1 night in Oct 2023

10/10 Excellent

stephanie harris

Stayed 1 night in Oct 2023

2/10 Terrible

Latanya

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pulled back the sheets and found shredded cheese and ashes!!!!!! The gentleman in office was the only reason I gave them one star! He deserves 5 stars for customer service and satisfaction!
Stayed 1 night in Jul 2023
Response from SAM on 5 Oct 2023
Sorry for your experience, thank you for your feedback

2/10 Terrible

Steven

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing!!
Stayed 6 nights in Aug 2023
Response from SAM on 5 Oct 2023
thank you for your feedback

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from SAM on 5 Oct 2023
thank you for your feedback

6/10 Okay

CHRISTOPHER DAVID

Business traveller, Travelled with group
Disliked: Staff & service, amenities
Low security, 2 fights almost broke out while on my stay.
Stayed 7 nights in Jul 2023
Response from sam on 5 Oct 2023
We are sorry for your experience

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and priced right! There’s no getting around the fact that this is a budget, budget, budget hotel! No coffee in the room. Wi-Fi almost nonexistent. No breakfast. Many of the residents live here. Not a good choice for a family vacation, but perfect for the solo traveler looking to save money, and not expecting anything fancy.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Fahaina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in bad condition and need to close down. Why would web site recommend this place where it look like a where crime is taking place.
Stayed 5 nights in Jul 2023

2/10 Terrible

Markiesha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Linda

Stayed 1 night in Jul 2023

2/10 Terrible

Lavera

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I wouldn’t recommend no one to stay here . It’s dirty & poor house keeping & young men making girls sale themselves for money
Stayed 1 night in Jun 2023

2/10 Terrible

Timarra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst motel ever it was dirty and it smelled bad it had a bad impression and it was roaches infestation
Stayed 1 night in Jun 2023

8/10 Good

Veronica

Stayed 1 night in Jun 2023

2/10 Terrible

Andy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty bugs and room looked like it was hit by tornado
Stayed 4 nights in Jun 2023

6/10 Okay

Fatima

Disliked: Cleanliness, property conditions & facilities
Nasty getaway
Property needs cleaning,,My room fridge was nasty,,I killed 2..ants..1hair on my pillow
Stayed 1 night in May 2023

2/10 Terrible

Keith

Stayed 1 night in Apr 2023

6/10 Okay

Bates

Travelled with family and small children
Ok

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in
Stayed 1 night in Apr 2023

2/10 Terrible

Timothy

Ok
Stayed 2 nights in Mar 2023

2/10 Terrible

SUNCHUNG

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned and the bed was not made

2/10 Terrible

John

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed linens and towels were taken away and not replaced for 2nd night stay. Luggage was gone through and items removed and piled in the corner.
Stayed 2 nights in Feb 2023

6/10 Okay

Shantell

Travelled with family
Disliked: Cleanliness
Decent price, always has been. BUT this hotel really need to have their workers do their jobs right with the cleaning. Sheets were dirty and could tell they were not changed. Bathroom was very nasty. Towels looked to be as if they were not clean. Microwave was extremely dirty. Floors do not seem to be clean
Stayed 1 night in Feb 2023

2/10 Terrible

Dominique

Stayed 1 night in Feb 2023

8/10 Good

Danyell

Stayed 1 night in Feb 2023

2/10 Terrible

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room should have been cleaned hair was all on bed and trash was not emptied
Stayed 1 night in Nov 2022

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried to kick us out early. Room dirty.
Okay, so first off check in was easy and quick. But the elevator was inoperable and we got stuck on the 3rd floor. Toilet ran constantly, bathroom fan didn't work, when using the shower the entire bathroom floor flooded. One towel was provided. Only one drawer opened and it had dirty makeup sponges and paperwork dated back to October
Stayed 2 nights in Nov 2022

2/10 Terrible

Jerrell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no soap or towels in room
Stayed 1 night in Oct 2022

2/10 Terrible

TOM, Pittsburgh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On checking in the room looked like a cheap hotel, with wrinkled sheets, but it's a cheap hotel. Once more lights were turned on, there was plastic silverware and food wrappers in the bed, the floors had not been vacuumed, the mirrors were smeared with something almost opaque, and what originally looked like more dirt on the floor began to move and turned out to be roaches. The more we looked, the more we found. The freezer in the room had the remains of someone else's leftovers in it. On bringing this up to the hotel they said that there was nothing they could do, other rooms would probably be the same, and all they would do is tell me to call Travelocity for a refund since I paid through a 3rd party. There were numbers for Red Roof Inn posted around the property, but they are apparently left over from when it was still affiliated with them before having the franchise pulled for not meeting their standards. This is the first time I have ever walked out of a hotel and refused the room.
Stayed 1 night in Oct 2022

4/10 Poor

Farooq

Stayed 1 night in Oct 2022

10/10 Excellent

Veronica

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact it’s clean!
Stayed 4 nights in Oct 2022

8/10 Good

Elizabeth

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice area, good morning lace to stay.
Stayed 3 nights in Oct 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good stay not excellent
I had to change rooms 3 times then the TV was broken and refrig was frozen over. Maintenance replaced the TV.
Stayed 1 night in Oct 2022

2/10 Terrible

Sierra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Nichole

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad dont do it
Bed bugs, roaches, and some kind of flying beetles. Told us they had a wheelchair accessible room, then gave us a second floor room with no elevator access.
Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bring own blanket/wash cloth/cleaning supplies
LIKE AN OVEN! Room was unbearably hot. Radiant heat not forced air heat Thermostat didn't respond immediately. Windows screwed closed. Used the slip lock to partially prop open door for cool air to lower room temp. No wash cloths.Bathtub and toilet seat/top felt "gritty". Used my foot on hand towel to wipe floor. Floor dirty. Something dark was splashed on bathroom door, from top to bottom. Bed made with only top/bottom sheets but no blanket/bed spread. When room temp finally dropped, slept in jacket because it was cold and thermostat didn't work and had no blanket. Cigarette holes in sheet. No housekeeping staff available at check-in.Other guests were loud and running on porch. Small dog was barking. Thin walls! Next morning, neighbor guest took 6a shower that must have lasted an hour. Direct TV signal choppy interrupting viewing. Bed was comfortable but I got NO rest! Either too cold or too hot. AWFUL PLACE TO STAY. I regret my choice!! 😪
Stayed 1 night in Oct 2022

2/10 Terrible

adel

Disliked: Cleanliness, room comfort
Very bad place
Stayed 2 nights in Sep 2022
Response from red oak inn on 1 Oct 2022
i apologize for your experience. Hope to see you again.

4/10 Poor

Zina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
No soap or adequate air conditioning bed was bad
Stayed 1 night in Sep 2022
Response from red oak inn on 1 Oct 2022
our apologies, but all u had to do was call the and would have switched your room. Hope to see you again.

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I and my lady went out to eat first and returned to the room the sheets and pillow cases were not washed cleanly, I asked for a refund but they said no, we will put you in another room said the clerk answer, I said no so I left
Stayed 1 night in Sep 2022
Response from red oak inn on 1 Oct 2022
our apologies, but all u had to do was call the and would have switched your room. Hope to see you again.

2/10 Terrible

Pamela, Russellville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Linen has stains and cigarettes hole.. color stains.. you have to retrieve your own linen from laundry room in which is under construction and a danger to be in the area… trash bag and toilet paper you have to request daily and go retrieve it from front office… just horrible living condition…. Building NEEDS TO BE SHUT DOWN To BRING UP TO CODE…. !!!!
Stayed 4 nights in Sep 2022
Response from red oak inn on 1 Oct 2022
our apologies, but all u had to do was call the and would have switched your room. Hope to see you again.

8/10 Good

Anthony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Yikes
Stayed 1 night in Sep 2022
Response from red oak inn on 1 Oct 2022
hope to see you again.

4/10 Poor

Dawn

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was a bed to sleep on. Floors were dirty. No covering to the box springs which has several stains on the sides. Bathroom door hard to open and shut, coming apart. Sign out front and on the building “Red____Inn”
Stayed 1 night in Sep 2022
Response from red oak inn on 1 Oct 2022
our apologies, but all u had to do was call the and would have switched your room. Hope to see you again.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Roaches on floor and walls, no microwave or fridge, mold on ceiling, no outlets that worked except the tv. Beds were dirty and bed bugs
Stayed 1 night in Sep 2022
Response from red oak inn on 1 Oct 2022
our apologies, but all u had to do was call the and would have switched your room. Hope to see you again.

2/10 Terrible

LaPorsha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my refrigerator leaked. My power went out in my room, it was roaches coming out the refrigerator the bed was dirty I ended up checking out 2 days earlier. Nasty place
Stayed 2 nights in Aug 2022
Response from red oak inn on 3 Sept 2022
hello we apologize for any problems we you had at our hotel we do have a professional exterminating company working on the roach problem as a guwst brought them to us again we deeply apologize... hope to see you again!