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Reviews of Quality Inn & Suites Warren - Detroit

2.5 out of 5
Quality Inn & Suites Warren - Detroit
30900 Van Dyke Ave, Warren, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 420 out of 1005 reviews" "
Rating 8 - Good. 329 out of 1005 reviews" "
Rating 6 - Okay. 110 out of 1005 reviews" "
Rating 4 - Poor. 69 out of 1005 reviews" "
Rating 2 - Terrible. 77 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emorej

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I just enjoy the time being there it was lovely in peaceful
Stayed 3 nights in Mar 2024

8/10 Good

JaiTanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean great staff there was no where to park overall I’d stay here again for a short affordable stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Tanisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Hi Tanisha,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites Warren - Detroit and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

2/10 Terrible

Tarena

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Thank you for taking the time to complete the survey. We are displeased to see that you gave a low rating. Please reach out to the hotel directly to discuss any of your concerns you had. We hope to serve you in the near future.

10/10 Excellent

Tanisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024

10/10 Excellent

Karol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
Hi Karol,Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the pillows
Stayed 1 night in Mar 2024
Response from Management on 8 Mar 2024
Thank you for sharing your experience and expressing your concerns with us. We look forward to having you back with us again.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was pretty nice and the room was very clean. Although I did not appreciate the front desk. When I checked in she sat there and looked at me like may I help you. She never got up until I said I want to check in like I was bothering her. Other than that it was a pleasant experience
Stayed 1 night in Mar 2024
Response from Management on 9 Mar 2024
It has been an honor having you with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the Front Desk agent you encountered. I have shared your feedback with the front desk to better handle these types of situations differently in the future. Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

10/10 Excellent

Karol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very pleasant.
Stayed 3 nights in Feb 2024
Response from Management on 7 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Princess

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was definitely friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Management on 6 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on 6 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Karol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Feb 2024
Response from Management on 6 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. Enjoyable each time. The king suite is spacious and comfortable. The staff is very nice. My only negative comment is the breakfast. There is no protein. No eggs or breakfast meat. Only cereal, fruit, yougurt and waffles.
Stayed 1 night in Feb 2024
Response from Management on 23 Feb 2024
Hi Julie,Thank you for taking the time to provide feedback regarding your recent stay. We are glad you had an enjoyable, clean and comfortable stay here at the Quality Inn & Suites Warren - Detroit. We have duly noted your request to add some additional items to our breakfast menu and hope to one day fulfill that request. We hope to see you again in the future for any of your lodging needs when visiting the Warren area.

8/10 Good

Steven

Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Hi Steven,Thank you for the great rating and feedback. It was a truly an honor having you stay with us. We hope to see you again soon.

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean. No complaints.
Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Hi Tanisha,Thank you for the great rating and feedback. It was a truly an honor having you stay with us. We hope to see you again soon.

8/10 Good

Jennifer

Travelled with partner
Liked: Staff & service, amenities
Friendly staff enjoyed the breakfast included Rooms could use upgrading but comfortable
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
Hi Jennifer,It has been an honor having you with us. Thank you for taking the time to provide us with your feedback. We hope to renovate some parts of the hotel in the future. However, we are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

vickie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room i got was not what i requested. I was told i was getting 2 rooms with 2dbl bed pull out sofa. There was only 1 sofa
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Hi Vickie,Thank you for bringing this to our attention. I have contacted Expedia to update the description of that room type, as we only do have a room that has the King bed, Queen bed and 1 pullout sofa sleeper. However, it has been an honor having you with us. We look forward to having you back with us again.

8/10 Good

Maria

Stayed 1 night in Dec 2023
Response from Management on 30 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Phinnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was beyond reproach! The staff was polite ,welcoming & very customer oriented! Facility, room & bathroom was clean! Will revisit this location!!
Stayed 1 night in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

10/10 Excellent

Artyom, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on 22 Dec 2023
Thank you for the survey.

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2023
Response from Management on 11 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yearly shopping trip
Great place to stay. Fast check-in and check-out. Rooms are clean and comfortable. Stay here every year for our Black Friday shopping trip. The only disappointment is the breakfast. Very limited choices now than pre-pandemic (cereal, yogurt and waffles).
Stayed 2 nights in Nov 2023
Response from Management on 11 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Chi

Travelled with group
Liked: Staff & service
I have a nice stay
Stayed 1 night in Dec 2023
Response from Management on 11 Dec 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

2/10 Terrible

Alvart

Stayed 4 nights in Sep 2023
Response from Management on 11 Dec 2023
Thank you for taking our survey. Please contact the hotel directly to speak to management regarding any concerns you had during your stay.

6/10 Okay

Jason

Stayed 2 nights in Nov 2023
Response from Management on 11 Dec 2023
Thank you for taking our survey. Please contact the hotel directly to speak to management regarding any concerns you had during your stay.

8/10 Good

Andrew

Travelled with partner
Liked: Amenities
Okay
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi Andrew,Thank you for rating the hotel. We hope you will give us another opportunity to serve you again in the future.

6/10 Okay

daniel

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Peeling paint-stsins on carpet-ovrrall not clean.
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Thank you for taking a survey for the hotel. Your concerns have been addressed with our housekeeping and maintenance department. We hope you will give us another opportunity to serve you again in the future.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi Ana!Thank you for the great rating. We are glad that you had an enjoyable occasion with us and we look forward to having you back with us again.

10/10 Excellent

Tania

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
I love the stay but hated the limited breakfast. It was only waffles and yogurt
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi Tania,Thank you for completing our survey and giving us feedback. We look forward to having you back with us again.

2/10 Terrible

Sheretta B

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nasty, the toilet broke the rude staff gave me a plunger and ask me to fix it myself, after I tried to repair it, it still didn’t work so I was placed in a room with mold on the door, smoke detector hanging, bathroom had a hole in the wall with a patch over it this room was in worse condition than the last one, the cook baby sited the food making sure you didn’t get extra I asked for a refund they said no smh.. PLEASE Do NOT STAY HERE..
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi Sheretta,We would like to express our sincere apologies for the unpleasant experience you had at our hotel. We hope that you will give us another opportunity to serve you again in the future, to prove to you that we can do better.

8/10 Good

Jalisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Hi Jalisa,Thank you for completing our survey. We look forward to having you back with us again.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Good for the price
Safe, Clean and friendly staff. Needs to be updated, especially the beds and bath.
Stayed 1 night in Nov 2023
Response from Management on 17 Nov 2023
Thank you for your feedback as we continuously aim to improve our services.

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast could have been a bit more appetizing.
Stayed 2 nights in Nov 2023
Response from Management on 17 Nov 2023
Thank you for your feedback as we continuously aim to improve our services. We hope to add more items to the menu in the near future.

2/10 Terrible

Maheshaa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I decided to stay here after the good reviews and regretted it immediately after arriving to our room. We walked into an almost broken ceiling, hair in the bath tub and bloody sheets. We checked in close to midnight so when we asked the individual at the front desk for a refund, he said he couldn’t provide us a refund. He went to check our room and said nothing is wrong with it even though we told him our issues. On top of this, the moment we walked out of the room all we smelled was marijuana. We decided to stay given that it was really late, however the next morning we spoke to Expedia and another individual at the front desk again and was provided a refund for the second night we booked. For anyone reading, just spend another $100 or so and get your self a better place to stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 17 Nov 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Marite

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to a lot of amenities
Stayed 3 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your feedback. We hope to see you in the near future!

2/10 Terrible

Terrence

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place is garbage. The rooms are dirty. The bathroom had mold/mildew all along the top edges where the wall meets the ceiling. The exhaust fan in the bathroom was covered in dust. Half used rolls of toilet paper (put on the dispensers INCORRECTLY). Flickering lights. The bed sheets and pillowcases were quite questionable. The pillows were awful. Noisy as hell. Someone was moving furniture around in the room under ours at 1:30 am. Shady characters hanging around outside and in the stairwells. I’d NEVER recommend this place to ANYONE! You can DEFINITELY do better.
Stayed 2 nights in Nov 2023
Response from Management on 17 Nov 2023
We would like to express our sincere apologies for the unpleasant experience you had at our hotel. We understand that the condition of the hotel did not meet your expectations. Please know that your comments regarding the cleanliness and overall upkeep of the hotel are taken very seriously. We assure you that we are taking immediate measures to address these issues and improve the quality of our services.

8/10 Good

james

Liked: Cleanliness, staff & service
i live with roommates in the area, but i needed a night of privacy away from home. this was close and cheap. my expectations were low because of the low price, but it was actually dead quiet and very clean. there were a few flaws...the mini fridge didnt close all the way rendering it semi useless, 2 of the 4 lamps were missing bulbs, and the facial tissue dispenser was empty. but the climate control worked well and the room heated up quick. bed sheets were free of stains or odors, i felt comfortable sleeping in there bed. shower was clean and hot, plenty of clean towels, no noise or riff raff in the lobby or halls. will stay again when i need to get away from everyone for a night.
Stayed 1 night in Nov 2023
Response from Management on 9 Nov 2023
Hi James,Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us. I have duly noted your feedback regarding some minor maintenance/housekeeping issues that we can correct quickly. We look forward to having you back with us again.

10/10 Excellent

adison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service. clean room . everything was perfect
Stayed 1 night in Oct 2023
Response from Management on 9 Nov 2023
Hi Adison,Thank you for your generosity with the rating. We appreciate great feedback. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

BELINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Oct 2023
Response from Management on 9 Nov 2023
Hi Belinda,Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Daud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Friendly staff. Breakfast is okay but not great.
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

4/10 Poor

Belinda

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Worse hotel I have ever stayed in.
The carpet was really dirty, all the lamps had dust ao thick on it. I was housed on the first floor near the parking lot and the heavy curtains would only close half way and the sheers were torn so I had to dress in the bathroom and leave the lights off. They did not come to clean our room the next day and didn't even pull the trash and gift us fresh towels or washcloths. They advertised breakfast and that was only waffles, fruit, coffee and juice no meat.
Stayed 2 nights in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to provide us with your feedback. We are saddened that you were unable to close the black out curtains that each and every room in this hotel is equipped with. We wish you would have made mention of this to the Front Desk, so they can gladly assist you in locating the black out curtain and show you how to close them as well. Our housekeeping is upon request only. We do not enter the room, unless you request the service. This is explained during the check in process and it is in writing on all key-pouches that are handed to you at check in. Our breakfast is continental, not a full breakfast. We hope that you will give us another opportunity to serve you again in the future, to prove to you that we can do better. Again, our deepest apologies for any inconvenience we may have caused you.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and my room was nice and clean. The only thing they could do is put microwaves in the rooms. I checked into my room after attending a party. When I got to the room to eat, I couldn't warm up my food
Stayed 1 night in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to provide us with your feedback. Currently, our suites are the only rooms equipped with a microwave. We do have a 24/7 hour accessible microwave in the lobby for guests to access and use. We hope to equip all rooms in the near future to have a microwave in them; this is definitely a part of our future plans. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
The property was very goodbut the breakfast was the worst Quality Hotel breakfast .
Stayed 4 nights in Oct 2023
Response from Management on 19 Oct 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

8/10 Good

Amariki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the one night stay that we had at the property, the room was quite clean. I only wish they had protein items on their breakfast option. They only had cereals,waffles, a few fruits and juices for the stay that wasn't cheap at all.
Stayed 1 night in Oct 2023
Response from Management on 19 Oct 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.

2/10 Terrible

Rajesh

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very badly maintained never stay
Stayed 3 nights in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to provide us with your feedback. Please reach out to the hotel directly to discuss any issues you may have experienced during your stay. We hope that you will give us another opportunity to serve you again in the future, to prove that we can do better.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Management on 12 Oct 2023
Thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again.