4th floor hallway rug has a dip in the floor, which we had trouble rolling luggage cart thru . The staff not overly friendly, ex., issue with door key cards, had to be redone, she held her hand out without talking to us. Thurday night pool was not suitable for use. Upgraded to a suite for $75, pull out bed was all coils and could not sleep on. Positive note, Breakfast was good.