Luxury Hotels in Nuwara Eliya from AU$189

"We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer. "

"Excellent hotel with professional helpful staff. My only suggestion for improvement would be to have a fridge in the room"

"My room, the views, landscaping/grounds, quality of the facilities, and food at this hotel are all superb and honestly in my view worthy of a much heftier rate. I cannot say enough good things about this hotel. Would highly recommend to anyone looking to stay in this Nuwara Eliya!"

"A magical place. Service was par excellence. Dushyant the manager and Praveen were super helpful. Made our stay very special. "

"A lovely stay at the Heritance Tea Factory. It's a repurposed tea estate factory, with just 50 rooms. Great service, and good a la carte options. Tea here is super, but coffee drinkers will be disappointed. "

"Our stay at Araliya Green City was amazing. We received a traditional welcome (lighting of Oil lamp, garland) Our room ws sòoooooo spacious. It had 4 washrooms, 3 fire places, 2 massive king size beds, living room, dining room, fully functional kitchen with 5 appliances. Washer and dryer. It had the best view. Special Thanks to Thiyagu at the front office who treated us like family. The General Manager - Dinesh pays attention to every details.."

"Great hotel in general, bathrooms and diner could be improved. "

"The physical infrastructure of this hotel is in okay shape (but not great shape). Where the hotel really disappoints is in service. The staff are not well trained, and systems are not in place for reasonable performance. Our check-in process was confusing, where they found my name and booking in their system, and then 5 minutes later asked me if I was sure that I booked at Araliya Green Hills. I ordered a boxed breakfast to take on my early morning hike, but they forgot to put it in. The front desk staff later explained to me that they put in the order, but the kitchen staff messed up. When I asked for it at 5am, instead of simply saying "sorry, the food isn't ready", the staff wasted 10 minutes of my time interrogating me about who did i put the order with, what did I order etc, to try and make the case that I must have forgotten. Luckily I had taken a picture of the written order, and that finally got the staff to stop wasting my time. I won't write more, but there were more incidents like this, which all signaled untrained, unprofessional staff. i think they are trying to run the hotel on a low budget, without properly training staff. There are many other hotels in Nuwara Eliya with much better views and better location. I would strongly recommend staying at one of those instead. Maybe pick a boutique hotel on a hillside if you can. Araliya Green Hills is only worth it if you are paying no more than $80 per night. "