2/10 Terrible
Sharon
31 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was really poor. Reception staff Could not find room key cards, then they couldn’t get key card to work, took several phone calls to get another member of staff to fix the problem. Worst experience ever staying in a hotel. Stayed for 2 nights and guest next door were so loud. Walls paper thin. First night people in room were fighting and swearing for hours. The second night was even worse. More shouting, swearing, screaming, banging, glasses smashing. Just an awful experience. I complained the following morning. Staff said they were aware of an incident that happened in the room next door to me and said they women involved in the incident left the hotel!! Staff said they would look into refunding me but have not heard anything back. Defo won’t be back staying at the hotel. Don’t like the fact that you can hear through paper thin walls!
Sharon
Stayed 2 nights in May 2024