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Reviews of Sterling Darjeeling

4 out of 5
Sterling Darjeeling
Ghoom Monastery Road, Ghoom, Darjeeling, West Bengal

Reviews

6.6
Rating 10 - Excellent. 7 out of 32 reviews" "
Rating 8 - Good. 9 out of 32 reviews" "
Rating 6 - Okay. 7 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 6 out of 32 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Sterling Darjeeling on 8 Dec 2023
Dear GuestWe're absolutely thrilled that you had such a fantastic experience with us. It's our goal to ensure your complete satisfaction, and we're delighted to have achieved that. Thank you for your support and for choosing us. We can't wait to welcome you back for another wonderful experience!Warm regards,The Sterling Holidays Team

10/10 Excellent

James, Somerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sterling Darjeeling on 25 June 2023
Hi James,Thank you for the 5 star rating. This motivates us to continue to work hard. We would greatly appreciate it if you can recommend us to your friends & relatives. Please do visit www.SterlingHolidays.com to check out our other interesting resorts.

4/10 Poor

Darayus

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Response from Sterling Darjeeling on 19 Sept 2023
We are concerned to know that your experience at Sterling was not a pleasant one. We have shared your rating with our management team.Sincerely,The Sterling Holidays Team

6/10 Okay

Mano, Norwalk

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Really bad approach road coupled with a taxi mafia of very high fare. Bring your own car or avoid.
Stayed 2 nights in Oct 2022

2/10 Terrible

Freq_traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an extremely old and cheap property. No way worth the price they charge. Rooms are filthy and dirty with a pungent smell. The breakfast and lunch buffet is horrible. The room ceiling is only about 7 ft which makes one feel claustrophobic. Overall an extremely disappointing experience. I would not even give one star to this property. Would not recommend this to anyone. We wanted to get out from it asap.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a comfortable hotel with good ambience and helpful staff. The food was good
Stayed 2 nights in Dec 2018

10/10 Excellent

Ashish, California, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018

8/10 Good

Monty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place (beware of road leading to this place)
Great place to stay. The road leading to the resort is a single lane (taking u-turn is impossible and if 2 vehicles came on opposite sides it was v hard). The place itself is amazing with beautiful views including Mt. Kanchanjunga. Manager stopped by to check if everything is all right.
Stayed 1 night in Dec 2018

10/10 Excellent

Harpreet, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.... we stayed in privillage suite with mountain view. And it was worth every penny.... would definately recommend it.
Stayed 4 nights in Nov 2018

10/10 Excellent

Vikas, Bihar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at exotic location,overall it was really awesome,thanks Expedia for making my trip wonderful
Stayed 3 nights in May 2018

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sterling, Darjeeling!!!
The experience, overall, of staying at the Sterling Darjeeling was very good. The resort has received a significant face-lift and is a much better place to stay at now. The Fitness Center and the wifi could offer an area of improvement though. In hindsight, it seems like our booking at Hotels.com mentioned the room being with Mountain View whereas actually it was not. We did not bring it up though.
Stayed 1 night in Jan 2018

10/10 Excellent

Jishnu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall.
Stayed 2 nights in Dec 2017

8/10 Good

suman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Good food Can take taxi to anywhere Bad part is you cannot walk out of the hotel at all You must always have a taxi to go wherever even into town. There is no place to even take morning walk. No garden No heating in rooms-very cold in room

6/10 Okay

rita, california

Liked: Cleanliness, staff & service
Disliked: Room comfort
Cheap
Facility was too cold in march. Even lobby where we had to sit to be to on internet was cold and uncomfortable. No internet option in rooms. I would be happy to pay for it. No TV channels work in the rooms. There was nothing to do in the rooms in cold weather with no internet and TV. Food can be improved. Need different menu every night and need some Punjabi dishes.We were forced to eat in the hotel every night due to limited access to outside,cold weather and limited restaurants in the city. Good food in dining hall,improved drinks in bar,TV / internet in rooms, warm lobby could have made our stay enjoyable.

8/10 Good

Abi, sg

Liked: Staff & service, room comfort
Nice hotel on high altitude
Overall a pleasent experience. Could make it better by providing better toiletries. Able to see mountain k2 from hotel clearly and surrounded by beatiful scenarios.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms are dirty musty and terrible!

6/10 Okay

madhukar , Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Away from city. Approach is very narrow and bad.
Food is good. Cleaniness is bad. Housekeeping is bad.

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Hotel in Solitary
Hotel was not in Darjeeling centre but about 9 Km before that in a place called Ghoom. However the property was well maintained and had a contemporary look. Our stay at the hotel was nice, check in checkout and stay was all smooth.Food cooked at the hotel was nice as well. Only negative was that the hotel did not provide any room warmer in the standard room as i stayed there early November when its quite cold in Darjeeling.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not value for money
It's not worth the price if u r not a member..the food quality is horrible both in room service and buffet..the location of the hotel is worse too...its inside a small lane where there's traffic jam all the time.overall terrible.

6/10 Okay

ratan kumar

Response from Sterling Darjeeling on 1 Mar 2024
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor experience.
The towels and bedsheets were dirty. The room was freezing and the heater didn't work properly. The geezer didn't work so we had no hot water. The front desk had limited staff who worked there. There was a language barrier with some of the staff as some of them didn't speak English. The food was very oily and not tasty. However, the view was spectacular. Great view but Everything else was terrible.

4/10 Poor

Sudar, Kolkata

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor condition of hotel
The only good thing about the stay was the excellent hotel staff. They were so polite and ready to help. They just did not have the tools to do that. The inside of the rooms was really in bad shape ... needs a big makeover. The kitchenette cupboards are falling apart, the bathroom stinks all the time, the tiles are broken, the towels are treadbare and stinking, the carpet is stained all over, the beds are just ok. Its more like bare minimum hotel than a resort. The breakfast buffet was though quite good. But all over the carpets, towels, tablecloths, tiles, kitchen, walls , roofs etc need a big big maintenance.

8/10 Good

Santanu, Kolkata, West Bengal, India

Liked: Cleanliness, staff & service, room comfort
Overall Enjoyable Stay
Overall we had a nice stay. The staff were helpful and courteous and the rooms were clean and comfortable. Look out for the duplex cottages. There are two sore points though: 1. The food prices are exorbitant. Since the property is detached and you do not have dining options nearby you are left with no option other than paying a hefty price for some average dishes. 2. The photo of the room posted on Expedia while making the booking was not representative of the actual room.

2/10 Terrible

mfsalok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience. DIRTY ROOMS. D
Too far from Darjeeling town. Little in house activities to be categorised as resort.

6/10 Okay

Spiko

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good value
I spent 3 nights in the hotel in mid of March. The hotel quality is far from great but I think it is a good value for the money spent considering other hotels in the area. What was really bothering me was the insufficient heating in the room and the shower that was barely trickling. I came there after 4 days trekking in rather cold conditions and was really looking forward to a warm shower which i had to wait for almost 2 hours:-) Overall no other complains, enjoyed a lot free breakfast and the Ghoom monastery in the vicinity.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from Sterling Darjeeling on 1 Mar 2024
Dear GuestWe appreciate your review, and we acknowledge your rating of 6 stars. Your feedback helps us strive for excellence, and we'll work on making your next experience even better.Warm regards,The Sterling Holidays Team

8/10 Good

vijay

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sterling Darjeeling on 1 Mar 2024
DearGuestThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

4/10 Poor

r.c.yadav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would not like to go to this hotel again

10/10 Excellent

Family, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice location, good view of the Kanchandejunga as you step out of the hotel. Very nice staff. Expensive but good food. Very close to Ghoom railway station.

6/10 Okay

Maria & Paul, New Zealand

Liked: Cleanliness, staff & service, room comfort
Good room and value
Nice room - better than expected, very hot water! Good large comfy bed. Very noisy hotel in the mornings. Foyer and restaurant were very cold, we sat in winter woolies and it reminded us of a back-packers ski resort without the fire place! Food was somewhat unique for breakfast buffet and dirty table cloths, but they made a great omlette to order. Staff very helpful and friendly. Overall good value for money though location a little out of the way for Darjeeling to walk.

8/10 Good

Utpal, Kolkata, India

Liked: Cleanliness, property conditions & facilities, room comfort
Sterling
Nice hotel
Response from Sterling Darjeeling on 1 Mar 2024
DearUtpalThank you for your generous 8-star rating! We're delighted to hear that you had a satisfying experience with us. If you have any specific feedback or suggestions to make your next experience even better, please feel free to share. Your satisfaction is our top priority!Warm regards,The Sterling Holidays Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sterling Darjeeling on 1 Mar 2024
Dear GuestWe apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is essential, and we take it seriously. We would appreciate the opportunity to learn more about your concerns. Please contact our customer support team to discuss your specific issues in detail. We're committed to making improvements based on your valuable input.Warm regards,The Sterling Holidays Team