Exterior

Reviews of Gaylord Texan Resort & Convention Center

4 out of 5
Gaylord Texan Resort & Convention Center
1501 Gaylord Trl, Grapevine, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 690 out of 1112 reviews" "
Rating 8 - Good. 205 out of 1112 reviews" "
Rating 6 - Okay. 108 out of 1112 reviews" "
Rating 4 - Poor. 60 out of 1112 reviews" "
Rating 2 - Terrible. 49 out of 1112 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Priscilla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a really bad experience with billing that took us 3 months to resolve. They billed us for another guests room and charged us almost $2k extra for our visit and did not handle rhe resolution properly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our entire stay! it ws calm and serene and convenient; our spa time was elite as well
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atrium and tasty restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Francisco

Disliked: Cleanliness

10/10 Excellent

Ronald, DANVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals are too pricey
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Rooms are dated and not very clean. Not awful just disappointing for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay and won’t be our last. We have already booked another trip with our whole family this time. Look forward to the summer vibes and what they bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was the pillow cases had makeup stains on them. I’m sure they were washed but stained.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect sraycation
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

6/10 Okay

Ernestine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing resort!!
Stayed 2 nights in Jan 2024
Response from Kathryn on 21 Jan 2024
Glad you enjoyed your stay! You are welcome back any time.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the place was decorated so magical. Our grandchildren loved it!!
Stayed 2 nights in Dec 2023

10/10 Excellent

JODI, paris

Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Thu

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

4/10 Poor

ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators weren’t working so we have to walk with our luggage’s from 5th floor down terrible
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
christmas was great
Stayed 1 night in Dec 2023

10/10 Excellent

Chenglin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Lee

Stayed 1 night in Dec 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
Everything was perfect, staff, room and restaurants the kids had an amazing time! Will go again for sure
Stayed 2 nights in Dec 2023

8/10 Good

Janette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our wifi and were ultimately able to log on; however we had to be on a call with their tech support and provide our MAC address to our device. If we wanted to connect another device the same was needed. I just ended up using my hot spot :/ . We were given a wristband upon check in, it would have been much more convenient if the other wristband would have been given out as well. We needed a second one to sled and ice skate. The line for that curved around the convention center. We also had an issue with the noise level at our adjoining room, security was able to take care of it right away.
Stayed 2 nights in Dec 2023

8/10 Good

NATERICA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and rooms were fantastic! More eating options need to be available. 2 restaurants are not enough for this size of property.
Stayed 1 night in Dec 2023

8/10 Good

Paula

Travelled with family and small children
Liked: Amenities
Very expensive!! Parking $25 a day to also pay in addition to hotel!! All the beautiful Christmas activities for kids are great except each one is so expensive per person!! Sent my daughter and kids here, they had fun but spent well over $1000 in two days just to do activities and food…
Stayed 2 nights in Dec 2023

8/10 Good

Mike

Stayed 1 night in Dec 2023

8/10 Good

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year visiting for Christmas and we really enjoy the hotel and it’s convenience of not having to leave; however they should offer more incentives for overnight guest and the ICE festivities were a lot better last year.
Stayed 4 nights in Dec 2023

10/10 Excellent

Regina

Stayed 1 night in Dec 2023

8/10 Good

Caroline

Stayed 1 night in Dec 2023

6/10 Okay

Shella

Travelled with family
Liked: Room comfort
We came here for our Christmas family stayed. It was our second year on Christmas here. Last year was perfect! We booked a Deluxe Suite room and paid almost $900 for one night and I thought most Suite will be facing the Atrium as we were here exactly for that for Christmas and their decorations- I asked the front desk as soon as we arrived to our room if we could possibly change it to the one facing the atrium and she said that it's more expensive for that and she checked and turned out they were all sold out- and she was pretty rude..... Also, they cannot even provide or offer to provide for a microwave in the suite- told me that I had to walk all the way on the other building to heat up food in the middle of the crowd! probably won't be back next year!
Stayed 1 night in Dec 2023

6/10 Okay

Belen

Liked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
The resort did not manage its holiday load well. Traffic getting into the resort took 45 minutes to get from the highway to parking. Elevators were out on the parking structure. Missed our show because of delays. Christmas breakfast brunch was $50 per head and it was no better than a Holiday Inn. You can do better!
Stayed 2 nights in Dec 2023

8/10 Good

jolene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
NANA CHRISTMAS
THE STAY WAS GREAT AND I OLVED THE FAST PASS. THE ONLY ISSUE WAS OUR ROOM WHEN WE ARRIVED. MY GRANDCHILDREN DISCOVERED WATER BOTTLE,DRINK BOTTLE AND A NOTE UNDER BOTH BEDS. MAYBE CLEANING ROOM TOO FAST TO ACCOMODATE GUESTS.
Stayed 1 night in Dec 2023

10/10 Excellent

Belinda

Stayed 1 night in Dec 2023

10/10 Excellent

Loretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that i had to wait two hours to be able to check in. There was not enough staff at the front desk to handle the load of people arriving..
Stayed 2 nights in Dec 2023

10/10 Excellent

Roger.Nettie

Stayed 2 nights in Dec 2023

6/10 Okay

Carole

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Birthday Disappointment
The biggest problem that I had was with the parking. I understand that people were coming for the Christmas displays but I was unable to park in the garage. The security said there was no room for me to park and directed me to uncovered spaces on the other side of the parking garage. We had to walk past the garage to get to the hotel while dragging luggage. It was my birthday and I stay there every Christmas Eve for my birthday. I'm so disappointed. My husband and I over 50 so that was quite a walk for us.
Stayed 1 night in Dec 2023

10/10 Excellent

ASHISH

Stayed 4 nights in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cord

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay, beautiful scenery
Stayed 2 nights in Dec 2023

8/10 Good

William

Stayed 1 night in Dec 2023

4/10 Poor

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023