Outdoor pool, pool umbrellas, pool loungers
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Reviews of Pho Hoi Riverside Resort

2.5 out of 5
Pho Hoi Riverside Resort
Xuyen Trung - Cam Nam, Hoi An, Quang Nam Province

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 176 reviews" "
Rating 8 - Good. 71 out of 176 reviews" "
Rating 6 - Okay. 45 out of 176 reviews" "
Rating 4 - Poor. 18 out of 176 reviews" "
Rating 2 - Terrible. 11 out of 176 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ultimate location
Perfect (quiet and scenic) location, and excellent customer service.
Stayed 2 nights in Jan 2018
Response from Minh Hoa/Ms - Sales Dept. on 24 Jan 2018
Dear Mr/Ms. John, Thank you so much for your five stars review. We are very pleased to have your feedback about recent staying at Pho Hoi Riverside Resort. Please kindly allow us another opportunity to serve you next time you plan your trip to Hoi An. We hope in the future when you return to our resort. We wish you more joy, happiness, and energy. Thank you once again!

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy going riverside hotel.
This was a lovely spot by the side of the river. It felt like we were there out of season. The hotel were very hospitable on arrival and rearranged our booking to rooms that were more suitable for our family which was very helpful. The market/ main old town is a short walk over the bridge (narrow pavements though) so the location is very handy.
Stayed 2 nights in Dec 2017
Dear Caroline, Thank you so much for taking precious time to share experiences on your recent stay at Pho Hoi Riverside Resort. It is truly was our pleasure to know that you all had enjoyed your stay with us. In addition, we are also happy to know that you took advantage of our convenient location. Your word of appreciation has been shared with the entire team and it does serve as a great source of inspiration. We hope if your travel plans bring you back to Hoi An and Pho Hoi Riverside Resort again. Wishing you all the best and Happy New Year. Minh Hoa/Ms - Sales Dept.

10/10 Excellent

Tibor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good choice
Nicely renovated hotel with friendly staff and a step away from the Old Town. Good breakfast.
Stayed 3 nights in Dec 2017
Dear Tibor, Thank you so much for taking your valuable time to write this review and rating. It is truly was our pleasure to know that you all had enjoyed your stay. Your kind word of appreciation has been shared with the entire team and it does serve as a great source of inspiration to the team. We will be anxiously looking forward to your next visit. Kind regards, Minh Hoa/Ms - Sales Dept.

4/10 Poor

Jørgen

Liked: Cleanliness
Disliked: Property conditions & facilities
The best thing to say about this hotel is the location. It is a 5-10 minutes walk to the ancient town. I stayed in the Superior room that was supposed to have a countryside view – the only thing visible from the window was a building block and the window did not open. Bathroom had large visible signs of mould and the smell was overwhelming. I had sore throat/itchy eyes while staying in the room and did not sleep very well. Breakfast was average at best. Buffet style. Dairy products – cheese, milk, butter displayed in +30 degrees without being cooled properly. No fresh bread and no baguettes. Fruit selection had flies in it. The saving grace was freshly made omelettes. I would take my money somewhere else – there are much better options.
Stayed 2 nights in Sep 2017
Dear Jørgen, Thank you very much for taking your time to post a review about your recent stay at Pho Hoi Riverside Resort. We also notice that your partner also wrote some lines sharing his views and we appreciate both of yours. We know that you would like to contribute to the development and maintenance of service quality. We are really sorry that our room and breakfast did not meet your expectation. We do wish to receive the problem you faced during your staying so that we can apologize and suggest a change of room to higher. On the other hand, we are on process of reviewing what you mention to have best improvement so that all of guests are staying with us will have totally pleasure. Your comments are so useful to recheck the services we are providing. Thank you once again and we wish you have a good time. Respectfully, Hoa HPM - Sales Dept.

8/10 Good

Dennis

Liked: Cleanliness, staff & service
Nice stay
Decent property for the price. Staff are friendly and helpful. Faculties not fancy but very clean and acceptable. The only thing I would do differently is not stay in the rooms just outside lobby. Noisy overnight group one night and sound carries too much. But I'm sure on the exterior or by pool it is fine.
Stayed 4 nights in Aug 2017
Dear Dennis, Thank you so much for choosing us to stay during recent trip in Hoi An. And thank you for your good words about our staffs. However we are also very sorry for the inconvenience of the noise from a group at night. We are sorry again that the room and services did not meet your expectation and will surely see the possibilities to change on the next time. Thank you again for your feedback, and we look forward to serving you again in the near future. Wishing you all the best. Hoa - Sales Dept.

6/10 Okay

MLD Canada, Montreal, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just Ok...
The area is quiet yet very close to the main action of Hoi An. The breakfast buffet was average. My most disappointing experience was with the bathroom. Water was running at the bottom of the tub and the staff was unable to address the situation. I had a mini flood in my bathroom during my 2 nights. The staff was very friendly and helpful. I would still recommend this place but expect average accommodations and venue.
Stayed 2 nights in Aug 2017
Response from Hoa - Sales Dept. on 28 Aug 2017
Dear MLD Canada, Thank you for taking your time to share with us a valuable information that helps us sharpen the service. We deeply apologize for the mini flood in your bathroom although the staff tried to fix. From your sharing, we understand that our bathroom should be improved. Thank you for your good words about our staffs. We desire that we may have another opportunity to accommodate you again in the future. Once again, thank you so much for your feedback. Respectfully, Hoa HPM - Sales Dept.

8/10 Good

basil, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town
The hotel is just a walk across the bridge to get to old Town and the views of the river are very pleasing
Stayed 2 nights in Aug 2017
Response from Hoa - Sales Dept. on 26 Aug 2017
Dear Basil, Thank you so much for choosing Pho Hoi Riverside Resort as your address of choice while visiting Hoi An Old Town. We appreciate that you took your time to share your experience at our hotel. We are very happy to read that you enjoyed your stay with us. Your feedback is very valuable to us in order to improve the experience of our guests. Once again, thank you for staying with us and we are looking forward to welcoming you back to our hotel in the foreseeable future. Hoa HPM - Sales Dept.

8/10 Good

Deni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, away from the busy old town. lovely gardens. we had 38 degrees every day, so with the pools in full sun there was no relief in bathing in hot water. breakfast was huge supply, but not the best we had in our 3 week Vietnam stay, but not our worst either. would stay again.
Stayed 1 night in Jul 2017
Thank you for choosing our hotel for your recent stay in Hoi An, Vietnam. We will work hard to make our guests happy and appreciate your feedback!

4/10 Poor

Rob, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to main attraction but ....
We arrived late due to huge thunderstorms in Hanoi. Having checked in and shown to our room at 02.00 in the morning the air con didn't work. An engineer came out and decided it was broken. We were given a family room for the night which was noisy, soulless and with a very hard bed. We were were woken by the 5 am wailing of some music which I think is a daily ritual and then there was the breakfast at 9.00. Well sought of breakfast. Not much choice not well presented and not particularly nice. The staff appeared so disinterested to satisfy their customers. The pool was nice but was in need of some repair around the pool. Broken tiles, very heavy sun loungers, not enough room for the people who were there. All this is a shame because with a little investment the resort has far more potential.
Stayed 4 nights in Jun 2017

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2017
Thank you for choosing our hotel for your recent stay in Hoi An, Vietnam. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean large family rooms. I enjoyed the view over the river. Close to markets and restaurants.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dank
The staff were lovely, but the rooms were dank with visible signs of mould. The smell of mould was overwhelming. I asked, and received, another room but it still had a slight odour. The river flooded earlier, but i think the rooms were brought back onto the market too early. Mould can be very unhealthy. For several days i did struggle with a sore throat that improved once I checked out. perhaps a coincidence?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Know what you booked
There was suppose to be a shuttle to the beach. When we asked we were told to take a taxi. We were given a less than superior room originally at check in not the river view room I had seen on internet it also had no wifi. After several hours we were moved to the room I had booked. That room was perfect and a great view of the river.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Quite and good view hotel
Nice cozy local hotel with nice and friendly staffs. I really appreciate for their kindness. 2 nights stay is not enough for Hoi An, and this is close to the market just between bridge, and 5~10 min walk to Ancient town. So if you prefer to stay quite place, this will be good. But wifi did not work, and breakfast was average.

8/10 Good

Mr & Mrs Koh, Singapore

Liked: Cleanliness, staff & service, room comfort
Front office staff were very warm, friendly & helpful. We hired Mr Vu, their driver, for a half day tour. He was a great tour guide. Brought us round Danang, gave us precautionary tips and recommended good & inexpensive local food. Hotel room amenities can be improved. There was no tissue paper in the room & no shower curtain in the toilet bath. Breakfast can also be improved. Only the omelette was good. The rest of the spread was so-so. Pots of coffee & tea were not hot enough. Service staff had a couldn't-be-bothered attitude. So different from the front office staff.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool.
Very good welcome as Thu, one of the receptionists was extremely thoughtful and helpful at all times.

8/10 Good

Sian, hertford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sian
Lovely hotel great location next to market ,close to bridge etc. buffet style good breakfast included. would have been useful to have been picked up from airport as taxi driver got lost. would definitely recommend and stay again

8/10 Good

Matt & Cindy, Perth, Australia

Liked: Cleanliness, staff & service, room comfort
Good hotel in ideal location.
We were looking for a comfortable hotel, nothing fancy, and this is what we experienced.
Villa Rooms
Swimming Pool
Hotel next to the bridge, a short walk to the old town
View from hotel gardens

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Old Town
Comfortable hotel located about 10 minute walk to the Old Town. Very clean comfortable room and very friendly/helpful staff.

6/10 Okay

Herman

Liked: Cleanliness, staff & service
Perfect location
Amazing location just straight across the bridge into the old town. Beautiful river views, resort surrounded in lush greenery, trees and nature. The coffee at breakfast is really good but what made us stay an extra 12 nights longer than our original booking was the wonderful staff who go out of thier way for you, so friendly and welcoming and helpful.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

leah wild, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a fantastically located home from home
this place couldnt be better located. right by the river and bridge in central hoi an it is quiet, comfortable and well equipped. free tea and coffee, tv, hairdryer, water, comfy beds, levely bedlinen and toiletries, lovely robes provided along with the best breakfast in hoi an. beautiful gardens and pool, helpful friendly staff and a great price. the rooms are spotlessly clean and the guys who helped with my bags were brilliant. on my last morning at 5.30am they were faithfully waiting outside my door to help me to my waiting taxi. this place is so good i have booked a ten night stay with my daughter next month.

2/10 Terrible

Gregory, Nelson Bay

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not a 'resort'
I had stayed at this hotel about 3years ago. It was run down then and on seeing it on hotels.com I thought as if it had been upgraded, I was wrong!! I cannot see how it still has the star rating it has. It is missleading. On check in we found the internal door lock broken, the old style small tv you could not watch, the safe broken and bath room very bad.The bath you would not use as it was so dirty. We did not have hot water on some days, the breakfast was limited and cold. The only saving grace were the staff. I could not give this 'resort' one star and wont be back.

8/10 Good

J

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Marnie, Melbourne, Australia

Liked: Cleanliness, staff & service
Riverside stay in Hoi An
Great value rooms, spacious, clean & cheap & only a little dated. Good location just a short stroll over the bridge to the old town. Loved the garden setting & river views. The beds were hard, breakfast was limited & the restaurant was pricey. Staff were very helpful & organised a boat trip for us straight from their own jetty. A good stay overall.

8/10 Good

Cliff, Ballarat, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good value for money. Great breakfast. Friendly, helpful service.

10/10 Excellent

JAE MIN, Jinju, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location and service, Cheap price
Total service was excellent considering the low fee.

6/10 Okay

Barry, Tauranga

Liked: Staff & service
Disliked: Room comfort
Disappointment for such a beautiful place
This resort hotel has seen better days. The pool& grounds were lovely but sadly the rooms & bathrooms are a bit tired & old now ,needing quite some refurbishment. Bed was hard, no under protector below sheet.Only luke warm water for showers. Breakfast below average,little choice,no fruit. Shame really because the setting and grounds were quite beautiful by the river.The main plus was it's location. A very short walk over bridge to old town HoiAn which is WELLWORTH the visit to this area.

6/10 Okay

Kathleen, Ottawa Illinois

Liked: Cleanliness, staff & service
Excellent price for good location
This hotel is old but charming. The location is perfect as is the price. The pool area is charming. The service proved to be excellent. It is well worth the money.

8/10 Good

Thomas, Perth/Melbourne

Liked: Cleanliness, room comfort
Lovely Grounds
It was lovely after staying in Hanoi w no windows in our room n no place to relax. The grounds are very beautiful n away from the busy night life. My only issue was there wifi. It was always week or not working at all. Also staff at reception didnt help much regarding printing of boarding passes and couldnt explain why they couldnt print????.

6/10 Okay

pamela, melbourne

Liked: Cleanliness, staff & service
Great value
We stayed for 2 nights, for what we paid it was great value.... Breakfast was ok, and room was big, clean and had what we needed, No shower just bath. Great transport back to Airport at cheap price...

10/10 Excellent

Fabrice, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Hoi An
The hotel is located by the riverside, the room is quite big with a balcony and a nice view. Nice swimming pool and quiet. You will need to walk a bit to get to the center (10mn) or just rent a bicycle/motorbike. The staff is very polite and pleasant.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cliff McCann, Australia

Liked: Cleanliness, staff & service, room comfort
Good Value and Service
The staff are helpful and friendly. The breakfast is one of the best. Location to other areas good. Top value for money. Say no more!

8/10 Good

LT, Feuchtwangen

Liked: Cleanliness, room comfort
Excellent location, reasonable price
Excellent location - it's located only the other side of the bridge. 5 mins walk to the market. It's not right in the centre of town. Hence, not that noisy during the day. Right beside the river, with riverview from the restaurant during breakfast. Having said that the breakfast, the coffee has vanilla taste with it. Really not nice. Food is soso, enough to fill up the tummy til lunch time. However, heard from other guests that the hut could be noisy as there're 2 rooms in a single hut separated by a thin wall. Reasonable price including breakfast. I paid USD$35 per night for what I wanted. For that price, I didn't expect luxury facility nor service. Staff not friendly, but then again, didn't top dollar for excellent service. It comes with a swimming pool, which is great during the hot day. Spent about 30 mins per day to unwind. Stayed on second floor, the water pressure could sometimes be a bit low. I'm not too fuzzy about it for the price. They provided 2 bottles of drinking water per day. Mini fridge works ok. Air-cond works ok. Hire a bicycle from a shop opposite. Arranged private transport from the shop opposite as well.

6/10 Okay

Jacqueline Mctague, Birmingham

Disliked: Staff & service
Lovely location shame about the staff
We have stated in about 15 different hotels whilst travelling around Vietnam and Cambodia and this one has to be the worse one of them all. In fairness the place itself wasn't too bad although the building was a bit old and tired the rooms were clean and the location overlooking the river was lovely however the breakfast was uninspiring and the staff quite frankly could hardly be bothered to communicate with us. Wouldn't recommend and wouldn't go back there are far better places to stay in Hoi An than here.

6/10 Okay

Fabian, Zurich

Liked: Cleanliness
Disliked: Room comfort
Lovely place, but not the main part
We actually booked a bungalow room next to the main building. In the end we stayed in the main building which was a bit old fashioned. The beds were very uncomfortable.

10/10 Excellent

Sharon, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Economical; Service: Professional, Respectful, Courteous; Cleanliness: Delightful; good laundry across the road, he can also organise txfr airport :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location

8/10 Good

Harry, Singapore

Liked: Staff & service, room comfort
Great location
The hotel condition turned out didn't reach our expectation. It doesn't have clear river view, and its facilities were too old and really needed replacement. However, we didn't spend much time staying in the hotel. Its location is very good in my point of view: right next to the old town, but not inside it. So, it was very easy for us to wander around the town and have a good rest at night. Cross the road is a bicycle/motorbike rental service, which is very convenient for us to take one or two bicycles and explore Hoi An.

8/10 Good

Andrew, Usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite from tourist area
Perfect to stay away from loud and crazy tourist areas! Very got and calm stays!

2/10 Terrible

Mark, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
Barely a backpackers
Great location but beds are hard, very run down. We left after 1 night and stayed at another place which was $20 more a night but 100 times better. Would not recommend this hotel

2/10 Terrible

Jin ho, spore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to revamp hotel condition
room dirty spooky place no wifi in room location is good will not be back to this hotel

8/10 Good

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great service
Our party of 4 had a terrific time in Hoi An. The stay at Pho Hoi Riverside Resort was everything you could want from a hotel. The staff went out of their way to help at all times. I'LL BE BACK!

4/10 Poor

bloomingtonlady

Disliked: Cleanliness, property conditions & facilities, room comfort
room OK, bathroom terrible.
we were supposed to stay for two nights there. i got out after the first night. the room itself was ok, but the bathroom was dirty and the water was only trickling - one star according to american standard. on the plus side, they have a clean nice pool. the staff are friendly. so it is sad that the hotel is not in a very good shape.

6/10 Okay

Jayne, Melbourne VIC, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities
Pho Hoi Resort
Pretty typical of 3 star Vietnamese Hotel, could do with a complete refurb both inside and out. Bathroom in particular very poor. Great location close to the Old Town.

6/10 Okay

grant, Australia

Liked: Cleanliness, staff & service, room comfort
lovely hoi an
We were originally booked into deluxe room we upgraded to be closer to the pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort