Family Quadruple Room, 2 Queen Beds, Bathtub | Balcony view
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Reviews of Gem Riverside Hotel Hoi An

4 out of 5
Gem Riverside Hotel Hoi An
14, Luong Nhu Bich Street, Hoi An, Quang Nam

Reviews

9.4

Exceptional

Rating 10 - Excellent. 318 out of 430 reviews" "
Rating 8 - Good. 89 out of 430 reviews" "
Rating 6 - Okay. 15 out of 430 reviews" "
Rating 4 - Poor. 4 out of 430 reviews" "
Rating 2 - Terrible. 4 out of 430 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, exceptionally helpful. Arranged everything. Special shout out to Ruby! Would highly recommend:)
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff were so friendly and helpful
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby, Lily and Hung made my stay very comfortable and had time for all my questions. They were friendly and caring about my stay in their hotel and city. The pool was very nice and quiet. I wouldn’t hesitate to stay there again. The back rooms like mine had a noisy rooster that was in a property behind the building which had a consistent 4am 4 or 5 calls each morning but still an ultra positive stay!
Stayed 7 nights in Mar 2024

8/10 Good

Claus, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service. Nice rooms and breakfast buffet.
Stayed 5 nights in Mar 2024

10/10 Excellent

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Gem Riverside. The property was in a great location on a quiet street. It was only a 5minute walk to the old town. The room was massive with a comfy bed. The highlight for us was the pool - it was fantastic. It was very clean & had a shallow and deep end. We would definitely come back!
Stayed 5 nights in Mar 2024

10/10 Excellent

WAI PENG, WEST CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very friendly and helpfully.
Stayed 2 nights in Mar 2024

8/10 Good

Maria Rita Tanya Ledesma

Stayed 2 nights in Mar 2024

6/10 Okay

PHOUA

Travelled with partner, Travelled with group
Liked: Staff & service
Like: The staffs were nice and polite. The hotel location is good. Don't like: Bath tub surface is not even, it slopes down from half of the tub to other end and very slippery, very dangerous, I almost fall couple times taking a shower. Breakfast area is very small, hotel has some chairs and tables set up outside to eat breakfast and was bother by people trying to sell merchandise and begging for money.
Stayed 3 nights in Mar 2024
Response from Gem Riverside Hotel Management on 14 Mar 2024
Dear Mr. PHOUA VANG,Thank you for spending your valued time to share a feedback about our hotel. However, Gem Riverside Hotel Hoi An only have a big restaurant inside of our hotel - We DID NOT HAVE any chairs and tables set up outside to eat breakfast so NOBODY CAN COME to bother by people trying to sell merchandise and begging for money.SO, PLEASE KINDLY DOUBLE CHECK THIS CASE & ADVISE US BACK. IT IS VERY IMPORTANCE TO US.We are extremely sorry to hear that in you recent stay with us we were not able to reach your expectations. For Gem Riverside Hotel Hoi An is always our goal to provide an unforgettable stay for all of our guests.We are looking forward to hearing from you!Hotel Management

10/10 Excellent

Tam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs and customer service
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet hotel that's away from the main activity but only about 8 minutes to walk to central market. Staff are super friendly and want to make sure you enjoy your stay. Pillow top bed was comfortable, absorbing the shoulders and hips after a day of walking around. Room is big and modern with lots of light. While it is a little out of the main tourist area, that is great if you want a quiet and comfortable room with friendly staff. Riverside 'gem' was truly a gem and I'd be happy to stay again.

6/10 Okay

Ivy

Travelled with partner
Liked: Staff & service
Great services and very friendly staff. Located in a quieter area but walkable to the center and most attractions. Room is very spaces and clean. Common areas need some updated and attention. Breakfast is very limited but sufficient.
Stayed 3 nights in Jan 2024

10/10 Excellent

julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing hotel! Staff are super friendly and accommodating! They treated us like family and made us feel at home! Definitely recommend staying here!
Stayed 4 nights in Jan 2024

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and good location
Brilliant place to stay. The staff were great and were great with recommending tours and booked them for us. The Hotel was about a 10 minute walk into town. Highly recommend this Hotel.
Stayed 3 nights in Jan 2024

10/10 Excellent

Allan, Eastbourne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower had no screen on it so everything got wet in the bathroom when someone showered. Peeling wall paper, damaged flooring. Rooms in need of a refresh
Stayed 2 nights in Dec 2023

10/10 Excellent

Khanh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, free breakfast, staff was amazing and kind highly recommended

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous Hotel. The staff were friendly and helpful. I only had breaksfast once - they are not currently offering a breakfast buffet as not enough visitors have returned since Covid, but you could order from the menu and what i had was very nice. The rooms were clean, spacious and above all for me, nice and quiet. Location wise, it is a short 910 minute) walk to the old town where you will find the markets, shops and a great choice of restaurants. The hotel also had a lovely swimming pool and they offered bicycles for riding free of charge. Overall a great hotel and highly recommended.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great Hotel.
What a great place to stay in. The hotel is in a very quiet area very close to the old city, restaurants and night market. The receptionists Mr Bing and Ms Ruby were extremely kind and very helpful. They explained what to go and see while in Hoi An and also helped us to book tours which was cheaper than the tour offices in town. They also stored our bags until the evening so we had our mind at rest, We would definitely recommend a stay in Gem Riverside Hotel. We will be back.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great layout and pool for kids. Excellent staff. Only issue was can hear people talking in units next to us
Stayed 3 nights in Sep 2023

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Ray, Jackass Flat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent hotel, the staff were excellent they couldn't do enough to make our stay enjoyable. The hotel was very clean and the pool was fantastic on those hot days in Vietnam,
Stayed 14 nights in Jul 2023

4/10 Poor

Sujia

Travelled with family
Disliked: Cleanliness, staff & service
Property was not that clean, the air conditioning was very loud, facilities was very average
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Gerda, Lynbrook

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, the staff very friendly and helpful. Wonderful breakfast, walkable to everywhere. Loved.
Stayed 2 nights in Jul 2023

8/10 Good

Alexander

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room had some dead bugs, a live spider, and aome ants. Room got really hot during the day because you cant keep AC going at a decent temperature unless you are in the room. Hotel staff was great and friendly and the area is nice

10/10 Excellent

Ty

Stayed 3 nights in May 2023

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tucked away Gem
Very large nicely furnished room. Balcony with views of river and hills in the background. Peaceful neighborhood within short walking distance to the old town and night market. Will definitely stay again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 18 nights in Mar 2023

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property with friendly helpfull staff and within easy walking distance to markets and Old Town of Hoi An
Stayed 7 nights in Mar 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our family of four stayed at the Gem Riverside Hotel for 5 nights. We were very satisfied with our stay. The staff is excellent and the property was fantastic. If ever in the area, we'd definitely stay here again.
Stayed 5 nights in Mar 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and kind receptionist at the front. The hotel was very clean and spacious and quiet and peaceful. The night market was located across the bridge and then the shopping stalls begin so we didn't need to walk too far to get to the stalls, however google says it's about an 18 minute walk from the hotel to the midst of the night market so take that into account. However, because the hotel is located further away, it was much more quiet, peaceful and tranquil. Very clean as well. It was easy to arrange an airport transfer through this hotel via email before our trip and they called us to verify we were on the 16 seater we booked from the airport.
Stayed 1 night in Feb 2023

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem Gem
We spent two nights at the Gem Riverside while visiting Hoi An. The hotel is located across the river from Old Town. The staff are excellent and accommodating. The room we stayed in was spacious, clean and very comfortable. We enjoyed the balcony and the pool area is beautiful but we did not use the pool this time. The buffet breakfast on day one was very good but were surprised on arrival for breakfast on day two when the buffet was not available. Turns out the staff decided there were not enough people to have a buffet. A minimal a la carte breakfast was offered instead. We enjoyed our stay at this very nice hotel but probably would not choose to stay there again as it was a tad out of the way for us walkers.
Stayed 2 nights in Feb 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 1 night in Jan 2023

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful town, friendly host, clean facilities!
Relative new hotel so all facilities are very clean and new. However, the staff are what makes the difference as they took the time to share the key attractions of Hoi An, making sure we get the best experience in this area. Hotel bicycles are also available for rental which we rode to explore Hoi An. Its truly a beautiful town to visit and Gem Riverside is at the quieter area, less of the buzzling city life and vehicle. We did our laundry here as well! Handwashed, clean and smells really good. Brought my clothes back and 3 weeks later, it still smells awesome. Thanks for the wonderful experience!
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, even better staff!
We only stayed at Gem Riverside for a night but had the best time! The staff was so friendly and helpful, going above and beyond in every interaction. Would recommend to anyone looking to stay in Hoi An!
Stayed 1 night in Jan 2023

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing loved every minute the staff were so helpful!!
Stayed 4 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
good amenities
the location is okay, not too far from ancient town. bicycles are provided, which are good. there is water dispenser for drinking, which is good too.
Stayed 2 nights in Nov 2022

6/10 Okay

alphonsus, Edinburgh

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I visited gem 3 years ago so i expected same quality but sorry gem has went downhill i know everywhere hotels suffering. But we have been to 5 hotels in 3 weeks all trying better than gem and lowering prices so sad to say i want be back.
Stayed 7 nights in Jul 2022

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, staff & location
Amazing hotel, pool, staff, location, etc. Breakfast was limited to manager gave us money on the 3rd morning. Will be visiting again.
Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.
Stayed 3 nights in Mar 2020

10/10 Excellent

Kellie, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the most friendly staff I’ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.
Stayed 9 nights in Mar 2020

10/10 Excellent

M&J, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!
Stayed 5 nights in Mar 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay of our two months in Asia
What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!
Stayed 6 nights in Mar 2020

10/10 Excellent

Rupi, Victoria (BC)

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and quick check on. Thanks to the great staff working at this property, you can’t ask for better service. They are wonderful with kids and show so much respect. We felt valued and welcomed. Quiet and able to walk to town. Thank you Yummy and Haley, and the rest of the staff for making great memories for my family. Hope to be back one day.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Absolutely wonderful stay - Hotel Staff were outstanding both professionally and very welcoming . They were without exception warm, enthusiastic and humorous Spa was also excellent too offering a good service
Stayed 3 nights in Feb 2020

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
Really nice hotel. Service is fantastic. Pool is great. Location is good. It’s a 10 minute walk to the heart of old town Hoi An. My wife likes being away from the action and it’s perfect for her. I like the action and would have preferred to be in the old town. Happy wife, happy life.
Stayed 4 nights in Feb 2020

10/10 Excellent

S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must return hotel.
Stayed 5 nights in Feb 2020