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Reviews of Motto by Hilton Cusco

2.5 out of 5
Motto by Hilton Cusco
Calle Ruinas No. 502, Esquina con Av, Cusco

Reviews

6.2
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 3 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

5.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mixael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Look the hotel is nice but whoever design needs their degree revoked. Not putting noise canceling windows made nights dreadful. Honking non stop all night had to put shirts in the cracks trying cancel some of the noise. From a boutique hotel I expect but not from a Hilton hotel. The majority of the staff is just full except David which I believe that was his name. He went above and beyond helping us with an issue with my tour to machu picchu he saved our whole trip
Stayed 3 nights in Mar 2024
Response from General Manager on 29 Apr 2024
We understand your concerns and apologize for any inconvenience you may have experienced during your stay. We will take into account your feedback about the design, and we are already working on enhancing the triple noise cancellation to improve our facilities. We are glad to hear that David was able to provide you with excellent service and resolve the issue with your tour. We appreciate your feedback and look forward to the opportunity to provide you with a more satisfying experience in the future.Regards,

10/10 Excellent

Robert, Valley Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but comfortable rooms in a great location. The staff was extremely helpful and had no trouble with our lack of Spanish.
Stayed 3 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Robert.Thank you for sharing your experience! We're glad to hear that you enjoyed our comfortable rooms and convenient location. In our team, we strive to provide exceptional service to all our guests, regardless of the language they speak. We look forward to seeing you again soon!Motto By Hilton Cusco

4/10 Poor

Juan, miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I recently had a 4-night stay at Motto by Hilton in Cusco, and my experience was a mix of positives and negatives. One of the standout features of the hotel is its prime location, which is conveniently close to numerous restaurants, shopping areas, a pharmacy (Botica), and a mini-supermarket. This made exploring the city and accessing amenities very convenient. The check-in process at the hotel was smooth and professional, adding to the initial positive impression. The rooms, although relatively new and comfortable, still had a noticeable smell of paint, which may be a concern for some guests sensitive to strong odors. One notable downside of the hotel is the lack of facilities. However, they did offer luggage storage, which was helpful for us when we did a day walk and spent a night in the mountains. My main concern about the hotel was the noise level. Despite its central location, the hotel's rooms were not soundproofed adequately. The poor quality glass windows did little to block out the noise from the surrounding streets, including car traffic and pedestrian activity. This made it challenging to get a good night's sleep, especially for light sleepers or those sensitive to noise disturbances. Overall, Motto by Hilton in Cusco is a decent choice for travelers who prioritize affordability and a central location. However, if you value quiet and uninterrupted sleep, it may be worth considering other options with better soundproofing. Additionally, the hotel's proximity to
Stayed 3 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Juan,Thank you for taking the time to share your feedback regarding your recent stay at Motto by Hilton in Cusco. We truly appreciate hearing about both the positive aspects of your experience and areas where we can improve.We are pleased to hear that you found our hotel's prime location convenient for exploring the city and accessing amenities, and that you had a smooth and professional check-in process. Your compliments are valuable to us, and we are delighted that you found our rooms comfortable.We apologize for any inconvenience caused by the noticeable smell of paint in the rooms. Rest assured, we will address this concern with our housekeeping team to ensure that future guests have a more pleasant experience.Regarding the noise level, we understand how disruptive external sounds can be to a restful night's sleep. We regret that our current soundproofing measures did not meet your expectations and will certainly take your feedback into consideration for future improvements.Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.If there is anything further we can assist you with, please do not hesitate to contact us directly.Warm regards.

4/10 Poor

Juan, miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I recently had a 4-night stay at Motto by Hilton in Cusco, and my experience was a mix of positives and negatives. One of the standout features of the hotel is its prime location, which is conveniently close to numerous restaurants, shopping areas, a pharmacy (Botica), and a mini-supermarket. This made exploring the city and accessing amenities very convenient. The check-in process at the hotel was smooth and professional, adding to the initial positive impression. The rooms, although relatively new and comfortable, still had a noticeable smell of paint, which may be a concern for some guests sensitive to strong odors. One notable downside of the hotel is the lack of facilities. However, they did offer luggage storage, which was helpful for us when we did a day walk and spent a night in the mountains. My main concern about the hotel was the noise level. Despite its central location, the hotel's rooms were not soundproofed adequately. The poor quality glass windows did little to block out the noise from the surrounding streets, including car traffic and pedestrian activity. This made it challenging to get a good night's sleep, especially for light sleepers or those sensitive to noise disturbances. Overall, Motto by Hilton in Cusco is a decent choice for travelers who prioritize affordability and a central location. However, if you value quiet and uninterrupted sleep, it may be worth considering other options with better soundproofing.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Juan.Thank you for taking the time to share your feedback regarding your recent stay at Motto by Hilton in Cusco. We truly appreciate hearing about both the positive aspects of your experience and areas where we can improve.We are pleased to hear that you found our hotel's prime location convenient for exploring the city and accessing amenities, and that you had a smooth and professional check-in process. Your compliments are valuable to us, and we are delighted that you found our rooms comfortable.We apologize for any inconvenience caused by the noticeable smell of paint in the rooms. Rest assured, we will address this concern with our housekeeping team to ensure that future guests have a more pleasant experience.Regarding the noise level, we understand how disruptive external sounds can be to a restful night's sleep. We regret that our current soundproofing measures did not meet your expectations and will certainly take your feedback into consideration for future improvements.Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.If there is anything further we can assist you with, please do not hesitate to contact us directly.Warm regards

8/10 Good

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hub in Cusco, potentially in a slightly noisier part of town but plenty to do!
Stayed 4 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Tom,Thank you for sharing your experience! It's fantastic to hear that you found the hub in Cusco in the heart of our Hotel to be a great spot with plenty to do. Having numerous activities nearby ensures that there's always something to explore and enjoy. We hope you come back soon!

2/10 Terrible

Fabrizio

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
¡Qué pesadilla! La habitación es un infierno con todo el ruido de la calle, gracias a esos conductores que hacen sonar el claxon todo el día y las habitaciones sin vidrios que eviten ese sonido. Y para colmo, ni siquiera tienen la decencia de instalar aire acondicionado en las habitaciones, ¿qué tipo de establecimiento es este? ¿Un horno? Y ni hablar del personal, que actúa como si estuvieran sordos ante nuestras quejas, como si el bienestar de los clientes les importara un bledo. ¡Una experiencia deplorable! No hay manera de que vuelva a pisar este lugar jamás. ¡Indignante!
Response from General Manager on 1 Apr 2024
Estimado Fabrizio. Lamentamos sinceramente que tu experiencia no haya cumplido con tus expectativas durante tu estadía con nosotros. Tus comentarios son extremadamente importantes para nosotros, ya que nos ayudan a identificar áreas de mejora y a garantizar que futuros huéspedes tengan una experiencia más satisfactoria. Tomamos nota de tus preocupaciones y parte del problema durante tu estadía; trabajaremos diligentemente para abordar estos problemas. Agradecemos sinceramente tus comentarios y esperamos que reconsideres brindarnos otra oportunidad en el futuro para demostrarte la calidad de nuestro servicio mejorado. Si hay algo más en lo que podamos asistirte o si deseas discutir tus preocupaciones en mayor detalle, por favor no dudes en ponerte en contacto con nosotros. Tu comodidad y satisfacción son nuestra prioridad absoluta.Cordialmente, Equipo Motto By Hilton Cusco