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Reviews of Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Reviews

8.2

Very good

Rating 10 - Excellent. 490 out of 1007 reviews" "
Rating 8 - Good. 280 out of 1007 reviews" "
Rating 6 - Okay. 119 out of 1007 reviews" "
Rating 4 - Poor. 60 out of 1007 reviews" "
Rating 2 - Terrible. 58 out of 1007 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Marilyn

Liked: Property conditions & facilities
Good walking distance to Tesco
Stayed 1 night in May 2024
Response from Reception team on 22 May 2024
Dear Marilyn!Thanks a lot for your wonderful 5/5 rating. It looks like you had a great time at Sandman Signature London Gatwick and it's great to hear that you appreciated our location.Until next time

6/10 Okay

John

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was run down and filthy
Stayed 1 night in May 2024
Response from Reception team on 22 May 2024
Hi John!Thank you for your review. We apologise for not meeting your expectations on this occasion. Rest assured, the issue you raised about bathroom cleanliness has been passed onto our housekeeping team.We hope you can give us another chance and see an improvement on your next stay.All the best

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reception team on 21 May 2024
Dear Dawn!Thank you for reviewing your recent stay. It appears that we have met most of your expectations and you had a great time at Sandman Signature London Gatwick.Take care

10/10 Excellent

Patty, Windham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in the desk person not friendly. The rest of the staff especially the cafe and bar area were very helpful and friendly. Two of the rooms were very nice, our room was clean but worn.
Stayed 1 night in May 2024
Response from Reception team on 22 May 2024
Dear Patty!Thank you for your review of your recent stay. It looks like we have met most of your expectations and it is great to see that you enjoyed the room and the restaurant offering. Take care

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Sandman Signature Gatwick. The staff were excellent at accommodating us with 2 very tired children. We arrived early in the morning, although not able to check in, they took our bags for us and let the kids use the pool until the room was available. There was unlimited tea/coffee and hot chocolate at our disposal as well. Room was clean and larger than other UK hotels we stayed in. Our room had a mini fridge and a microwave which was a GameChanger for us with kids - got some groceries and the staff had no issues with providing us with cutlery. Restaurant was excellent and good selections for kids and adults. While there is a restaurant in the hotel, it is only open for breakfast or supper (after 4pm). The hotel is within walking distance of TESCO. (7minutes) which we used a bit. You can walk to the Three Bridges train station (about 17 minutes) and there is a bus stop about a 7 minute walk that will take you to Gatwick airport. Things to note: there is no airport shuttle from this hotel. You can order a taxi (about £28) to Gatwick Airport, or you can get a £8 Uber to the train station and get to the airport that way. We used the bus, it was a 7 minute walk to the bus stop (bus 100) to Gatwick airport. Hotel is sitting on a busy roadway. Loudness could depend on room location. Air conditioning in the room was super loud when it cuts in. We did try not to use it, but it was a warm couple of days in Gatwick so we had too.
Stayed 3 nights in May 2024
Response from Reception team on 22 May 2024
Dear Tara!Thank you so much for a detailed review of your recent stay with us, that is highly appreciated. We are pleased to see that you and your family had an amazing time in our hotel and appreciated its amenities, the food and our lovely staff.The loudness of AC has been raised with our maintenance team, we apologise for the discomfort you have faced.We hope we can welcome you again at some point in future!Best wishes

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Hotel and room was absolutely spotless. Great place to stay and worth the money.
Stayed 1 night in May 2024
Response from Reception team on 20 May 2024
Dear Russell!We would like to thank you for leaving a review of your stay. It is amazing to see that you enjoyed your time here and found the staff approachable and helpful as well as appreciated the quality of the rooms.Looking forward to welcoming you again in future.Best wishes

8/10 Good

Veronica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely country setting not far from Gatwick.
Stayed 1 night in May 2024
Response from Reception team on 20 May 2024
Dear Veronica!Thank you for your review. We are pleased to see that you had a good time at our hotel and appreciated the location.Until next time

10/10 Excellent

Barbra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very close to Gatwick Airport. Arrived at hotel via the metro bus which stopped about .3 mile from hotel. Also, close to train station into London. Paid extra to have the breakfast which was a good selection of food…a traditional English breakfast. Hotel was clean & in a safe area.
Stayed 1 night in May 2024
Response from Reception team on 17 May 2024
Dear Barbra!Thanks a lot for reviewing your recent stay. We are pleased to see that you had a comfortable and pleasant stay at Sandman Signature London Gatwick and appreciated the location, the breakfast offering and the cleanliness of the room.We hope to welcome you again at some point in future.Take care!

2/10 Terrible

Jessics

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Reception team on 15 May 2024
Good evening!Thank you for your review. We would like to apologise for not meeting your expectations on this occasion. If you could kindly reach out to us directly to discuss what we could have done to make your stay more comfortable, that would be appreciated.Kind regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Reception team on 14 May 2024
Dear Ryan!We are glad to see that 5/5 rating and we assume you had an amazing stay at Sandman Signature London Gatwick. We would love to welcome you again in future!All the best,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Reception team on 14 May 2024
Hi Leslie!Thank you for rating your stay with us. It seems like we have met your expectations on this occasion.We hope to see you again in future.Take Care!

8/10 Good

Carissa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Georgina on 11 May 2024
Hi Carissa,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met most of your expectations. Thank you so much, You can tell us more where can we improve, Until your next visit.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
No airport shuttle. Parking a tad expensive
Stayed 1 night in May 2024
Response from Reception team on 9 May 2024
Hi Michael, Thank you for choosing Sandman Signature London Gatwick Hotel. By your rating it looks like we have met all your expectations.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed for one night before an early flight from Gatwick. However, we were able to make use of the pool, and the early breakfast was great. The reception staff were excellent as well.
Stayed 1 night in Apr 2024
Response from Georgina on 9 May 2024
Hi Leo,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well and we managed to meet all your expectations.

10/10 Excellent

ARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reception team on 9 May 2024
Dear ArvinThank you for choosing Sandman Signature London Gatwick Hotel. From your rating, it looks like we have met your expectations. Thank you.

2/10 Terrible

Deana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
Stayed 1 night in Apr 2024
Response from Reception team on 1 May 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
Stayed 1 night in Apr 2024
Response from Reception team on 1 May 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
Stayed 1 night in Apr 2024
Response from Reception team on 28 Apr 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 Excellent

Faith, Arouca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room. Friendly and helpful front desk staff
Stayed 1 night in Apr 2024
Response from Reception team on 24 Apr 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 Good

STEPHEN

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and the staff were helpful and friendly
Stayed 1 night in Apr 2024
Response from Reception team on 24 Apr 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for pre flight stay. Convenient for airport and parking on sitr
Stayed 1 night in Apr 2024
Response from Georgina on 22 Apr 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 19 Apr 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Georgina on 9 Apr 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 Okay

Alan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
Stayed 1 night in Apr 2024
Response from Georgina on 9 Apr 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 21 Apr 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 Good

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Very comfortable bed.
Stayed 1 night in Mar 2024
Response from Reception team on 31 Mar 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 Excellent

Phil

Great place to stay, would recommend.
Stayed 5 nights in Mar 2024
Response from Reception team on 27 Mar 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 Excellent

Sinara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back to stay at this hotel.
Stayed 1 night in Mar 2024
Response from Reception team on 27 Mar 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beds are comfortable and near to the airport
Stayed 1 night in Mar 2024
Response from Dmitrijs / Guest Service Agent on 25 Mar 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Response from Dmitrijs / Guest Service Agent on 23 Mar 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
Stayed 1 night in Mar 2024
Response from Guest Service agent on 21 Mar 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel for Gatwick lovely rooms and good staff
Response from Reception team on 18 Mar 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the food was great. A lot farther from the airport than I expected.
Stayed 1 night in Mar 2024
Response from Georgina on 13 Mar 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 Excellent

Juan L

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from reception on 14 Mar 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A lovely hotel and very convenient. Staff are friendly. Would definitely return.
Stayed 1 night in Feb 2024
Response from Dmitrijs / Guest Service Agent on 23 Feb 2024
Dear Kerry!Thank you for your review! What a pleasure it is to see that we have met your expectations and you had a great time in our hotel. Can not wait to welcome you again in future.Best regards.Dmitrijs

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel , decent location
Good enough for 1 night - pre flight or business.
Stayed 1 night in Feb 2024
Response from reception on 21 Feb 2024
Hi Martin,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met your expectations. Until your next visit.

10/10 Excellent

G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport stopover
Great Hotel to stay near Gatwick Airport. 10 mins away by car.
Stayed 1 night in Feb 2024
Response from Dmitrijs / Guest Service Agent on 17 Feb 2024
Dear Gavin!Thank you for your review! What a pleasure it is to see a 10/10 rating and we are glad to see that you appreciated the location of the hotel. We would love to welcome you again in future!All the best!

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
Stayed 2 nights in Feb 2024
Response from Georgina on 15 Feb 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Really good pleasant stay and parking is £10 they should state that .
Stayed 1 night in Feb 2024
Response from Georgina on 13 Feb 2024
Hi MohammadThank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from a 10 out of 10 rating you gave us. I am pleased that you had a pleasant stay.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a reasonable rate/place to stay.
Stayed 1 night in Jan 2024
Response from Dmitrijs / Guest Service Agent on 9 Feb 2024
Dear Pamela!We appreciate the time you took to give us a review. It is great to see that you found the location of our hotel convenient and found the stay to be a good value for money. We would love to welcome you again in future!Take care and all the best!

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the pool
Stayed 2 nights in Jan 2024
Response from Georgina on 6 Feb 2024
Hi Nadine,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that it looks like with your rating we have met your expectations. We will be looking forward to welcome you back again. :)

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, close to Gatwick. Rooms were nice and the staff friendly. The food was basic not much choice especially for vegetarians
Stayed 1 night in Jan 2024
Response from Dmitrijs/ Guest Service Agent on 7 Feb 2024
Dear Colin!Thank you for taking the time to provide a review of your stay. We are pleased to see that you liked the room and had good experience with our staff.In terms of choice of food in the restaurant, we are sorry that we have not met your expectations on this part, your feedback will be passed onto the restaurant team.Take care!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, large room, friendky staff
Stayed 1 night in Feb 2024
Response from Dmitrijs/ Guest Service Agent on 7 Feb 2024
Dear Susan!Thank you for taking the time to give us a review. We are pleased to see that you appreciated the location of our hotel, our lovely staff and the state of the room. We would love to see you stay with us again in future!All the best!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Georgina on 4 Feb 2024
Hi Neil.Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like from your rating that we have met your expectations. I hope to see you back again soon :)

10/10 Excellent

Susan

Stayed 1 night in Jan 2024
Response from Georgina on 4 Feb 2024
Hi SusanThank you for choosing Sandman Signature London Gatwick Hotel. It looks like from your rating that we have met your expectations. I hope to see you back again soon :)

10/10 Excellent

Saptarshi

Stayed 1 night in Jan 2024
Response from Guest Service agent on 21 Mar 2024
Hi Saptarshi,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Guest Service agent on 21 Mar 2024
Hi David,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel close to the airport, perfect for our needs.
Stayed 1 night in Jan 2024
Response from reception team on 31 Jan 2024
Hi Lesley,Thank you for choosing Sandman Signature Hotel. I am pleased that your stay went well and we have met your expectations

8/10 Good

Alice

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Georgina on 30 Jan 2024
Hi Alice,Thank you for the time in giving us your rating. It looks like we almost meet all your expectations. If you could let us know which we need to improve I will be very happy to hear from you.