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Reviews of Ramada Resort by Wyndham Phillip Island

4 out of 5
Ramada Resort by Wyndham Phillip Island
2128 Phillip Island Road, Cowes, VIC

Reviews

8.0

Very good

Rating 10 - Excellent. 342 out of 1001 reviews" "
Rating 8 - Good. 391 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kathryn Mary-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the overall experience of our stay was excellent and we certainly plan to return in the Spring, there were a few minor cleanliness issues that could use some improvement. The room itself was quite lovely and comfortable, providing a peaceful respite after long days spent exploring the sights. However, upon closer inspection, we noticed some cobwebs in the corners and windowsills that appeared overlooked by the cleaning staff. Though not off-putting, addressing these small details would elevate the cleanliness level of the room. We also noticed the rubbish bins were not cleaned leaving behind a nasty smell, a quick once-over with a cloth before a fresh liner would remedy this situation. These are relatively small concerns in the grand scheme of things and did not detract too heavily from our enjoyable stay. We recognize that tending to the needs of multiple guests across many cabins can be a challenge, but do hope management will encourage the cleaning staff to be attentive to these types of minor cleanliness issues. The Resort itself is wonderful and we cannot wait to return when the weather warms up in Springtime to enjoy another relaxing getaway. Kathryn and John.
Stayed 2 nights in Apr 2024

4/10 Poor

Mandy

Travelled with family
Liked: Amenities
didnt work for the first night which ruined the experience for my daughter who has autism
Stayed 2 nights in Apr 2024

4/10 Poor

pratishrut

Disliked: Staff & service, property conditions & facilities
Poor service
Stayed 2 nights in Mar 2024

8/10 Good

Malet R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Pradeep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location on the island just opposite to the phillip island park which houses a lot of animals . one with the nature without compromising facilities. What I did not like is the housekeeping is not daily done and this is by design it seems. so be mindful of this when booking at this place.
Stayed 3 nights in Mar 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super handy to go to the Phillip’s Island Penguin March and not have to drive back to Melbourne 90 minutes.
Stayed 1 night in Mar 2024

2/10 Terrible

IRINA

Stayed 1 night in Mar 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night. Was a quick in and out. this resort really requires a longer stay. Seems to be so much to do. There were quite a lot of people behind the counter at check in, i counted 6, yet only one person was checking in guests. Another was in charge of going over the map and facilities at the resort. Didn't seem efficient. Idk what all the other people were doing. Good place for families.
Stayed 1 night in Mar 2024

10/10 Excellent

Chinmay

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is good place to stay at Phillip island. Room was spacious. Only slight issue was that bedrooms did not have an air conditioner unit. Therefore, rooms were a bit stuffy during hot afternoons.
Stayed 2 nights in Mar 2024

8/10 Good

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. I felt the room we stayed in was in a great location and had everything we needed. We went for a swim at lap pool and spa. I felt the lap pool needed some love. Walls looked half done. We also went into the spa and again there were plugs missing and looked half completed. On arrival I was asked if I knew what Wyndham was and I replied no so they organised a ‘presentation that you would receive a free buffet breakfast with’ to attend the following morning. When arriving the next morning to the meeting I realised on what the meeting was and didn’t appreciate that it wasn’t explained what it was and that there was a light breakfast supplied. Overall I did enjoy my stay and would love to come back.
Stayed 2 nights in Feb 2024

10/10 Excellent

Su

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time there!
Stayed 2 nights in Jan 2024

2/10 Terrible

Karl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointing place. Messy, no hot water and no breakfast service. “Room” looked like a trailer plopped on the ground. Don’t waste your money here.
Stayed 1 night in Jan 2024

8/10 Good

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fantastic, rooms have comfortable beds and great kitchen facilities. Totally recommend.
Stayed 1 night in Jan 2024

2/10 Terrible

Khadije

Travelled with family
The villa was very dirty and the beds
Stayed 2 nights in Jan 2024

6/10 Okay

Abir

Travelled with family and small children
The hotel/villa was smaller than we expected as the pics showed were different to what we got. Slightly old and dated. Some things needed attention such as the broken safe and the dirty kettle. Was overall an ok experience however not sure if we’ll stay here again. A positive about this place is location, it is near alot or the popular Phillip Island attractions.
Stayed 4 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay, with good food in the restaurant, and convenient to town and the penguin parade. We had three adults and three kids in a three-bedroom apartment. It was roomy and clean. I would use again.
Stayed 2 nights in Jan 2024

2/10 Terrible

Hoang

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Lying about breakfast including.
Stayed 1 night in Dec 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Individual units with space inbetween Rural setting
Stayed 1 night in Dec 2023

10/10 Excellent

Brieanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed during the week for four nights and I wished we had booked longer. Great facilities, nice and quiet and the perfect location.
Stayed 4 nights in Dec 2023

4/10 Poor

David

Travelled with partner
Disliked: Property conditions & facilities
No hot water, the phone didn’t work, and the HVAC system was in dire need of a cleaning and upgrade. Less pushy sales pitch on checkin and more maintenance would be a great improvement.
Stayed 1 night in Dec 2023

2/10 Terrible

Vy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I have very terrible experience with my stay there. Booked for 2 nights but have to leave 1 day ealier. Poor facilities, toilet cannot flush, stove top cracked, light automatic turn on several times at midnight. Poor customer service from the first receptionist. The only thing is good that the hotel manager undersood with our terrible experience and did refund 1 night for us.
Stayed 2 nights in Dec 2023

8/10 Good

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was fine although feel they need a better check out process. Reception area was quite busy and i had to stand there and wait for 10min just to drop keys off.

8/10 Good

Adriana

Travelled with family and small children
Liked: Staff & service
Really loved the nature and wildlife around the property, the stay was quiet and relaxing, and i think the wildlife added to the experience. Staff were really friendly and it was fun. I do however wish that the restaurant and activities were opened a little later than 8pm especially on a Friday and Saturday as there was not much to do in town. Regardless, me and my family had such a fun time.
Stayed 2 nights in Nov 2023

6/10 Okay

Ting ying

Travelled with family and small children
Liked: Cleanliness
While we stayed in the Resort, kids love to see lots of cute wild animals. However, the facilities like indoor swimming pool is not well maintained.
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb getaway for a weekend. Wished we could stay longer. We will be back
Stayed 2 nights in Nov 2023

8/10 Good

Denise

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for family and spacious. Bothersome checkin proccess.
Stayed 2 nights in Nov 2023

6/10 Okay

Tracey

Stayed 2 nights in Nov 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kayleigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was quiet but not far to drive to Cowes or visit sights. Resort was great, plenty to do and nice villas. Wildlife around the grounds and pathways for some nice short walks. Villa was great, spacious, clean and had everything we needed.

10/10 Excellent

Thuy trang

Beautiful bush surroundings. Quiet. Lots of great facilities. Perfect for a family stay. Friendly staff
Stayed 3 nights in Nov 2023

6/10 Okay

Silvia

Disliked: Cleanliness
Would not recommend
Stayed 2 nights in Nov 2023

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The units were very clean and nicely presented.Everything you need was supplied. We would love to stay longer next time.
Stayed 1 night in Oct 2023

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good family retreat close to wild life park
Stayed 2 nights in Oct 2023

8/10 Good

Heather

Travelled with family and small children, Travelled with group
Great facilities Only negative was both us and our friends also staying both got charged double cost for our stay instead of the accommodation cost and the $100 pending bond. For our friends this happened at check in. For us, we got charged the $100 pending bond which then got changed to a second charge for the accommodation after we’d checked out and if we hadn’t noticed we would have paid double. Be mindful of this!
Stayed 2 nights in Oct 2023

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Wyndham is close to Cowes (3km) and easy drive to penguin parade, maze n’things, Churchill island and panny’s chocolate factory. Bit on the older side with villas in need of modernisation. Staff were friendly and knowledgeable. Tried to get us to attend their timeshare presentation (which we avoided). Cold when we stayed in early October, but heater in main living area was suitable to heat our bedroom. Kids rooms were cold. Pool and gym were in need of a redecoration with old fittings and peeling paint. Gym only had one older treadmill that worked. Overall, comfortable and OK stay, nothing fancy, but nothing terribly wrong.

8/10 Good

Natasha

Stayed 2 nights in Oct 2023

10/10 Excellent

Emily, Sale

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay, will definitely stay again in the future. Very clean and well appointed cabins, plenty of room for four friends and delightful surrounds. The staff were wonderful, I’d hurt my ankle so we arrived a day late and they were kind enough to give us a later checkout and offer extra pillows if I needed to put my foot up. The warmest reception I’ve ever had.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this stay with my family. Everything you need in the one place with small children
Stayed 2 nights in Sep 2023

6/10 Okay

Betty

Travelled with family and small children
Liked: Staff & service
Although the floor plan of our unit worked well for our stay, 2 of the 4 gas burners were not working and as one of the non working burners was the largest and needed it was very frustrating. 3 pools and none were heated so the kids weren't wanting to stay in for long. Outdoor furniture was filthy, and windows looked like they hadn't been cleaned in a year. body wash and shampoo and conditioner dispensers in shower were low in product. We enjoyed the location and would stay again, but our expectation would be adjusted.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A large resort with very private cabins with great amenities, native animals walking through the gardens and the most friendly possum visiting our door at night time was the childrens highlight!
Stayed 2 nights in Sep 2023

8/10 Good

Loida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at a 2 bedroom deluxe villa. Perfect for a family of 2adults & 2 kids. Villa newly renovated and had everything you needed. Pool towels already in the room which was great. Only fault was the shower head would not stay in position and kept falling off from position. And first night there was a cabin near by who obviously was having their own party that had music going into the early hours in the morning.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Kylie

Stayed 3 nights in Sep 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beautiful spacious apartment

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everything was great just a bit old and bedding not comfortable as i could feel the springs or whatever they are made of.
Stayed 2 nights in Aug 2023

8/10 Good

Chun Shing Jason, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice: Spacious facility, amazing family jacuzzi room Not so nice: we were not informed of the non-functioning room phone during check-in, and we weren't able to contact any staff during the first night after we arrive late from the penguin parade
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to stay again Nice resort
Stayed 1 night in Aug 2023

10/10 Excellent

Kaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort rooms are very comfortable, with great facilities.
Stayed 2 nights in Aug 2023

2/10 Terrible

Renee

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023