Estrada Da Baia De N. Senhora, Esperanca, Sn, Cotai
Reviews
9.6
Exceptional
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The hotel is super comfortable, clean and welcoming as you’d expect with a four seasons hotel. The thing that really sets it apart is the service and the behaviour of the staff who could not have been more helpful and polite.
The staff and service at Four Seasons are just fantastic! Jovy at the front desk was just marvelous. She was sincere, considerate and professional. My sisters and I enjoyed our stay and will choose Four Seasons Hotel again when we visit Macau next year!
The best service and friendly staff, nice environment
Ka Pek
Stayed 2 nights in Jan 2024
6/10 Okay
Hoi Ching
Travelled with family
30 Jan 2024
Disliked: Cleanliness
Good catering service of the restaurant Belcancao, however, there is lacking of manpower from the check in counter. Especially no staff to handle the quarrels between customers, it is quite annoying.
Exceptional facilities, exceptional service, exceptional hospitality. Kudos to the responsive team for making everything so special. Without a doubt one of the finest properties in Macau. Once you stay here, you will not want to stay anywhere else.Four Seasons is simply par excellence! Outstanding.
We spent a night there and it was so impressive. The staff are really nice and helpful and the walking distance to the closest restaurants is not lengthy and it was a relaxing walk. And I like the hotel to be environmentally friendly. I will visit again
A great and quiet hotel within Cotai complex, ideal place for family travel, impressed the staff service and great amenities set up for babies and family!
Definitely come back for Macau stay!
Amazing hotel!! all the amenities are great, the staff are friendly and polite, especially a gentleman “Gordon” in the front desk is very helpful and thoughtful for our 1st trip to Macau.
Also away and just minutes walk from all casinos. Recommend to who wants to enjoy the relax and fun gamble vacation!
Wooden comb and teeth brush is unique.
We enjoyed chinese tea, Nespresso, macarons and fruits.
SHIGERU
Stayed 1 night in May 2023
Response from Vikram K Reddy on 22 May 2023
Dear ShigeruWe sincerely appreciate your feedback regarding your recent stay with us. We are thrilled to hear that you had a wonderful experience and enjoyed your stay, as well as our food offerings and amenities. Our team is overjoyed to know that they were able to make your stay a memorable one, and we will definitely pass on your kind words to them. Your feedback is truly motivating and inspiring, and we are grateful for your patronage of Four Seasons Hotels & Resorts. We hope to have the pleasure of welcoming you back soon. Sincerely,Vikram K ReddyRegional Vice President & General Manager
Dear Alan,Thank you very much for your comments regarding your recent visit and it was a pleasure having you staying with us.We are delighted to learn you enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience.Again, thank you for your patronage and we look forward to welcoming you back soon.Sincerely,Vikram K ReddyRegional Vice President & General Manager
Service excellent, inside amazing, exterior abit wore out
Dragon
Stayed 3 nights in Apr 2023
Response from Vikram K Reddy on 22 May 2023
Dear Dragon,Thank you very much for your review and it was a pleasure having you staying with us.We are pleased to learn you overall enjoyed your stay with us and our staff were able to engage you and provide you with a memorable experience.Again, we appreciate your patronage and look forward to welcoming you back soon.Sincerely,Vikram K ReddyRegional Vice President & General Manager
Dear Chi Heng,We sincerely appreciate your rating regarding your recent stay with us. We are thrilled to hear that you had a wonderful experience and enjoyed your stay. Our team is overjoyed to know that they were able to make your stay a memorable one, and we will definitely pass on your kind words to them. We hope to have the pleasure of welcoming you back soon. Sincerely,Vikram K ReddyRegional Vice President & General Manager
Becky… the rep who checked us in was phenomenal! We had a wonderful time and the staff were super attentive. I would certainly stay at this hotel( and hotels that are part of this brand) again.
Stayed 1 night for my birthday. Plenty of new hotels in Macau but we chose FS because of their service...and so glad we did! Was checked in by Adam Lam. He was very courteous and wished me happy birthday. He asked if we need reservation for dinner and we told him where we liked to go and he said he would try to reserve a table for us. Unfortunately the restaurant was full and Adam recommended another one but we decided to eat elsewhere. We then asked Adam to order a bday cake from Xiao Ting. Adam said usually the cakes are ordered 24hrs in advance but he will arrange. The cake was ordered and arranged to be kept with In Room Dining so we could have it when ever we wanted.
Our room was clean, nice & spacious with the view of the Eiffle Tower from The Parisian hotel next door. We were send a small welcome gift of fruits and bday cupcake (which was sooo delicious).
When we had the birthday cake that evening, we were surprised that it was quite large (I later learnt that Adam asked Xiao Ting to upgrade our cake to 2lbs instead of 1lb). It was a strawberry cream cake and it was HEAVENLY... one of the best cakes we've ever had.
We were able to check out at 2pm (again thanks to Adam) and we had a really relaxing morning in our room.
We were checked out by Victoria who was just as courteous and professional.
Four Seasons met all our expectations and more. Their small gestures meant a lot to us during our short stay. Thank you FS Team !