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Reviews of Radisson Collection Royal Hotel, Copenhagen

5 out of 5
Radisson Collection Royal Hotel, Copenhagen
Hammerichsgade 1, Copenhagen

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1002 reviews" "
Rating 8 - Good. 239 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahmoud, Cambridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suspended light over the small table in the corner is not convenient. I bumped my head several times on it
Stayed 2 nights in Apr 2024
Response from Rashlin, Radisson Collection Royal Hotel on 24 Apr 2024
Dear Mahmoud, We are delighted to hear that you enjoyed the stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Michael william

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff
Stayed 3 nights in Apr 2024
Response from Christopher on 23 Apr 2024
Dear Michael,We are delighted to hear that you enjoyed the stay here with us and thank you for taking the time to leave a review. We hope to see you again soon. Best regards,Christopher KrugerRadisson Collection Royal Hotel

8/10 Good

Kendrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge (specifically the jovial 71-year-old gentleman) was extremely helpful and very engaging, one of the best I've experienced in my more than 3 decades of global travels. The hotel is exactly as I remembered it 7 years ago during my first stay, kudos to the team for maintaining it well up to this day!
Stayed 3 nights in Apr 2024
Response from Christopher on 18 Apr 2024
Dear Kendrick, We are delighted to hear that you enjoyed your stay with us and the service that was provided. As well, thank you for taking the time to leave a review with us.We hope to see you again soon.Best regards,Christopher KrugerRadisson Collection Royal Hotel

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Central location to relevant sites. Easy to take train from airport to hotel. Concierge very helpful
Stayed 2 nights in Apr 2024
Response from Christopher on 15 Apr 2024
Dear Cheryl, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Radisson Collection Royal Hotel

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff are very pleasant.
Stayed 2 nights in Mar 2024
Response from Andrej, Front Office on 22 Mar 2024
Dear Jacqueline,Thank you for the review. We are glad to hear you had a nice stay with us and we hope to welcome you again.Kind regards,

8/10 Good

Cyrille

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff. Onsite restaurant and great breakfast. Right in the middle of everything, so it's super easy to walk anywhere or there is always a cab right outside
Stayed 5 nights in Mar 2024
Response from Christopher on 16 Mar 2024
Dear Cyrille,We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review.We hope to see you again soon. Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, friendly staff
Stayed 5 nights in Jan 2024
Response from Christian Gazzano on 4 Feb 2024
Dear Juan,Thank you so much for a great review and for rating us 5 out of 5. It is always nice when a guest recognizes our efforts and for that we thank you. We look forward to welcoming you back in the near future. Thank you.Kind regards,Christian GazzanoService managerRadisson Collection Royal Hotel Copenhagen

10/10 Excellent

Alicia

Stayed 3 nights in Jan 2024
Response from Christopher on 29 Jan 2024
Dear Alicia, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Kruger Radisson Collection Royal Hotel

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very poor value
Very poor value. Rooms were too hot to sleep even with the air con at the lowest setting. My colleagues who stayed here complained about this too. Breakfast is of poor quality. Cheap coffee. Fresh fruit - only pineapples, melons and cheap grapes. Omelette made to order is made from a mixture out of pre-made carton and probably full of UPFs. I felt unwell after eating it. Luckily, bread herring and salmon were great. Dinner was expensive and not the best ingredients one would expect at this price. For the room rates they charge one would expect at least 4 star service, not 2.
Stayed 4 nights in Jan 2024
Response from Christopher on 23 Jan 2024
Dear guest,Greetings from Radisson Collection Royal Hotel, Copenhagen. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Collection Royal Hotel, Copenhagen in the near future. Sincerely, Christopher Edelmann KrügerRadisson Collection Royal Hotel, Copenhagen

10/10 Excellent

Maria Sol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christian Gazzano on 18 Jan 2024
Dear Maria Sol,Thank you so much for a great review and for rating us 5 out of 5. It is always nice when a guest recognizes our efforts and for that we thank you. We look forward to welcoming you back in the near future. Thank you.Kind regards,Christian GazzanoService managerRadisson Collection Royal Hotel Copenhagen

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Christian Gazzano on 18 Jan 2024
Dear Joel,Thank you so much for a great review and for rating us 10 out of 10. It is always nice when a guest recognizes our efforts and for that we thank you. We look forward to welcoming you back in the near future. Thank you.Kind regards,Christian GazzanoService managerRadisson Collection Royal Hotel Copenhagen

8/10 Good

Xiaoding

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Xiaoding,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

2/10 Terrible

Christian

Stayed 2 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Christian,Greetings from Radisson Collection Royal Hotel, Copenhagen. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our guests enjoyed the services we provided, as same as sharing guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for any dissatisfaction you may have experienced during your stay. We value your feedback and would be grateful for any additional information you could provide us with regarding areas in which we can improve. Your opinion is of utmost importance to us, and we will make every effort to address your concerns. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Collection Royal Hotel, Copenhagen in the near future. Sincerely, Christopher Edelmann KrügerRadisson Collection Royal Hotel, Copenhagen

10/10 Excellent

Lars

Stayed 1 night in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Lars,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was above and beyond helpful and accommodating to my grandmother and I. VERY happy with our stay.
Stayed 2 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Sydney,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Antonio

Stayed 5 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Antonio,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Kristian

Stayed 3 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Kristian,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Peter,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Oskar Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gute Wahl
Das Hotel ist zentral gelegen in Bahnhofsnähe. Geräumige Zimmer im dänischen Design. Ein Frühstück Buffet , das den Namen verdient. Sehr nettes Personal überall. Komme gerne wieder.
Stayed 2 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Oskar Emil,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Birgitte

Stayed 1 night in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Birgitte,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

6/10 Okay

Gazmend, Grosse Pointe Park

Stayed 3 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Gazmend,Thank you for taking the time to share your feedback from your visit to the Radisson Collection Royal Hotel, Copenhagen . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Collection Royal Hotel, Copenhagen , I look forward to welcoming you back.Sincerely, Christopher KrugerRadisson Collection Royal Hotel, Copenhagen

10/10 Excellent

Lee

Stayed 3 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Lee,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Pongwut, Talingchan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to Copenhagen central station. Hotel is spacious and is a tallest building in this city. Staffs are nice and attentive. Room are spacious but bed mattress needs to be replaced. Breakfast options are excellent. Very convenient walking around and get to hotel from airport by train is very easy.
Stayed 4 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Pongwut,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Núria

Stayed 4 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Nuria,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Maria Lee Winther

Stayed 1 night in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Maria Lee,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Hans Petur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Hans Petur,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Inger Koch

Stayed 4 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Inger Koch,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Max

Stayed 4 nights in Dec 2023
Response from Christopher on 9 Jan 2024
Dear Max,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Arne

Stayed 2 nights in Nov 2023
Response from Andrej, Front Office on 5 Dec 2023
Dear Arne,Thank you for the review. We are glad to hear that you had a nice stay with us and we hope to see you again in the future.Kind regards,

10/10 Excellent

Per-Ove

Stayed 1 night in Nov 2023
Response from Christopher on 9 Jan 2024
Dear Per-Ove,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

10/10 Excellent

Tine

Stayed 1 night in Nov 2023
Response from Christopher on 9 Jan 2024
Dear Tine,We are delighted to hear that you had a delight full stay here with us and thank you for taking the time to leave a review. We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

6/10 Okay

Abdelilah

Stayed 2 nights in Nov 2023
Response from Christopher on 9 Jan 2024
Dear Abdelilah,Thank you for taking the time to share your feedback from your visit to the Radisson Collection Royal Hotel, Copenhagen . We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points will be highly taken under consideration and informed to the concern department heads to seek a prompt improvement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Collection Royal Hotel, Copenhagen , I look forward to welcoming you back.Sincerely, Christopher KrugerRadisson Collection Royal Hotel, Copenhagen

6/10 Okay

Hans Otto

Stayed 2 nights in Nov 2023
Response from Christopher on 24 Nov 2023
Dear Hans Otto, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Radisson Collection Royal Hotel

10/10 Excellent

Christian

Stayed 1 night in Nov 2023
Response from Christopher on 24 Nov 2023
Dear Christian, We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review. We hope to see you again soon! Best regards, Christopher Radisson Collection Royal Hotel

10/10 Excellent

Aster

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that it is close to Tivoli garden ( even if it was closed) and also close to a lot of restaurants
Stayed 2 nights in Nov 2023
Response from Christopher on 20 Nov 2023
Dear Aster,We are delighted to hear that you enjoyed your stay here with us and thank you for taking the time to leave a review with us.We hope to see you again soon.Best regards,ChristopherRadisson Collection Royal Hotel

8/10 Good

Jørgen

Stayed 1 night in Nov 2023
Response from Andrej, Front Office on 19 Nov 2023
Dear Jørgen,Thank you for the feedback. We are glad to hear that you had an enjoyable stay with us and we hope to see you soon.Kind regards,

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent location. Also an historic design property. Great Breakfast.
Stayed 1 night in Nov 2023
Response from Christopher on 17 Nov 2023
Dear Jorge,Thank you for taking the time to leave a review here with us and we are happy to hear you enjoyed your stay here with us.We hope to see you again soon!Best regards,Christopher Radisson Collection Royal Hotel

10/10 Excellent

Linda

Stayed 1 night in Nov 2023
Response from Andrej, Front Office on 16 Nov 2023
Dear Linda,Thank you for the review. We are glad to hear that you had a great stay with us and we hope to see you again.Kind regards,

8/10 Good

Tanja

Stayed 1 night in Nov 2023
Response from Andrej, Front Office on 16 Nov 2023
Dear Tanja,Thank you for the review. We are glad to hear that you had an enjoyable stay with us and we hope to see you again.Kind regards,

8/10 Good

Rickard

Stayed 1 night in Nov 2023
Response from Andrej, Front Office on 10 Nov 2023
Dear Rickard,Thank you for the review. We are glad to hear that you had a nice stay with us and we hope to see you again.Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Service Manager on 5 Nov 2023
Dear guest, Thank you for your review. Your feedback is valuable and can be used for future improvement. We hope that you will consider staying with us in the future again. Kind regards, Oriol Peral - Front Office

10/10 Excellent

Harald

Stayed 2 nights in Oct 2023
Response from Andrej, Front Office on 30 Oct 2023
Dear Harald,Thank you for the great review. We are glad to hear that you had a nice stay with us.Kind regards,

8/10 Good

Amanda, Didcot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in convenient location. My only negative was room service food options for someone who requires gluten free. Only salad available or quinoa. There was lots of gf food options for breakfast, si you would think this would also be available for room service.
Stayed 3 nights in Sep 2023
Response from Andrej, Front Office on 27 Oct 2023
Dear Amanda,Thank you for your feedback, especially regarding room service. We will forward your comment to the relevant department for improvement. Nevertheless, we are glad to hear that you enjoyed your stay with us and we hope to see you again.Kind regards,

8/10 Good

Hiu Ching

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. The hotel is classic but a bit old, especially their bathroom. Fantastic view seeing Tivoli garden. Great service allowing us to early check-in.
Response from Andrej, Front Office on 26 Oct 2023
Dear Hiu Ching,Thank you for the positive feedback, especially in terms of the level of service. We are glad to hear our efforts being recognized.Kind regards,

8/10 Good

Henrik

Stayed 2 nights in Oct 2023
Response from Service Manager on 24 Oct 2023
Dear Henrik, Thank you for the great review. We are glad to hear about our efforts being recognized and we hope to see you again. Kind regards, Oriol Peral - Service manager

10/10 Excellent

Timo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Andrej, Front Office on 23 Oct 2023
Dear Timo,Thank you for the great review. We are glad to hear that you had a nice stay with us and we hope to see you again.Kind regards,

10/10 Excellent

Piers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Andrej, Front Office on 23 Oct 2023
Dear Piers,Thank you for the feedback. We are happy to hear that you had an enjoyable stay with us.Kind regards,

8/10 Good

Aman

Liked: Cleanliness
For the price room isn’t that nice.
Stayed 4 nights in Oct 2023
Response from Service Manager on 21 Oct 2023
Dear Aman, We are sorry to hear that your stay did not live up tp your expectations. However, I hope that after you mentioned these issue the rest of your stay was memorable. We hope to see you again. Best regards, Oriol Peral - Radisson Collection Royal Hotel

8/10 Good

Willy

Stayed 2 nights in Oct 2023
Response from Andrej, Front Office on 19 Oct 2023
Dear Willy,Thank you for your feedback. We are glad to hear that you had a nice stay with us.Kind regards,

8/10 Good

Yusaku

Business traveller
Stayed 2 nights in Oct 2023
Response from Christian Gazzano on 14 Oct 2023
Dear YusakuThank you so much for the review and for rating us 8 out of 10. It is always nice when a guest recognizes our efforts and for that we thank you. We look forward to welcoming you back in the near future. Thank you.Kind regards,Christian GazzanoService managerRadisson Collection Royal Hotel Copenhagen