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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
4 Balsam Street, Collingwood, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1000 reviews" "
Rating 8 - Good. 349 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 43 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice, hotel clean
Stayed 2 nights in May 2024
Response from Comfort Inn Collingwood on 10 May 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located and great service
Stayed 1 night in May 2024
Response from Comfort Inn Collingwood on 10 May 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and SuitesCollingwood, Ontario

10/10 Excellent

Brookelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints!
Stayed 2 nights in May 2024
Response from Comfort Inn Collingwood on 10 May 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Sue

Travelled with partner
Liked: Amenities
Very friendly, the room was super clean, the bed was the most comfortable bed ever in a hotel and the breakfast was great
Stayed 2 nights in Apr 2024
Response from Comfort Inn Collingwood on 10 May 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of bedmaking for the room cost was disappointing. Staff were very helpful and plessant. Vety clean room
Stayed 2 nights in Apr 2024
Response from Comfort Inn Collingwood on 3 May 2024
Thank you for your review. We appreciate this and our policy for cleaning is if staying more than two days there is cleaning every third day. We hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

6/10 Okay

VIKRAMJEET

Nothing to say
Stayed 1 night in Apr 2024
Response from Comfort Inn Collingwood on 3 May 2024
Thank you for your review. We appreciate this and we do hope all was well. We hope to see you again one day soon and take care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Tagyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lots of restaurants nearby within walking distance, not sure I feel safe walking after dark though. Grocery and dollar store near hy very handy!
Stayed 1 night in Apr 2024
Response from Comfort Inn Collingwood on 28 Apr 2024
Thank you very much for your review ! We appreciate this and do hope to see you again one day in the future ! Take care and thanks again ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff. Location was excellent for walks along the lake.
Stayed 1 night in Apr 2024
Response from Comfort Inn Collingwood on 27 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay
Stayed 1 night in Apr 2024
Response from Comfort Inn Collingwood on 27 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay it wasn’t to far from the downtown area.
Stayed 2 nights in Apr 2024
Response from Comfort Inn Collingwood on 27 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

simran singh

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was good but I think some repairs or cleaning were going on during the night we stayed, as my boyfriend is a light sleeper he kept waking up. but other than that everything was fine. clean and tidy. Amazing complimentary breakfast.
Stayed 1 night in Apr 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 18 Apr 2024
Thank you very much for your review. We are sorry you were disturbed during the evening. During the evening there are no renos, cleaning etc., but if there was some noise, please do not hesitate to let us know at the front desk and we would investigate for you. We hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 18 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Very nice breakfast with a good variety of options.
Stayed 1 night in Apr 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 12 Apr 2024
Thank you very much for your review. We appreciate this and do hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
People were friendly and helpful
Stayed 1 night in Apr 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 12 Apr 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended and lived up to the recommendation.
Stayed 1 night in Apr 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 5 Apr 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Aravindhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So good !
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 4 Apr 2024
Thank you very much for your review. We appreciate this very much and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

6/10 Okay

Jun Sheng

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 4 Apr 2024
Thank you very much for your review. We appreciate this very much and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Robin, Scarborough

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sound proof. Kids sound and door sound made inconveniences to other guests
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 7 Apr 2024
Thank you very much for your review. We apologize for the noise but please if staying with us the next time, do call down to the front desk and we would definitely make sure the noise would be done ! We do hope to see you again ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

MARIA, salt lake city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So Great Hotel. Almost 5 Stars. We went for a long weekend with my family. The location is great, safe, and convenient. The room was clean, and a good space. The breakfast was so abundant, very good, high quality of products. The staff always made me feel so safe and comfortable and provided so good information. I didn't give the 5 stars because the cleaning service wasn't available daily. I really would stay again
Stayed 2 nights in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 4 Apr 2024
Thank you very much for your very kind review. We appreciate this and do hope to see you again one day in the future ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Eduard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and neat
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 1 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Namrataben

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 4 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel to stay at! The continental breakfast was great!!
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 1 Apr 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Olena

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed in this hotel many times in previous years and it was good. But this year we were disappointed. Cons: Dirty old curtains, damaged old furniture, unvacuumed carpet, mold in the shower, loud fan in bathroom, breakfast was limited, old omelet (for sure not cooked on the same day). Proc: comfortable bed, clean bedding and towels and friendly staff (especially big thanks to the front desk lady Marian?, she was incredibly helpful and considerate). Unfortunately, if the improvements would not happened, next year we will stay in a different hotel.
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 31 Mar 2024
Thank you very much for your review ! We apologize for any inconveniences during your stay. We shall direct all of your concerns to the correct departments. Thank you for your compliment of Marianne ! We will forward this to her for sure ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Avideep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 1 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

2/10 Terrible

Alireza

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 19 Apr 2024
Thank you for your review. We apologize if you did not have a great stay, but cannot correct any problem unless mentioned by the guest leaving the review. We do hope to see you again in the future ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Losam, North York

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites Collingwood, Ontario on 30 Mar 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Jacquie

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 18 Apr 2024
Thank you very much for your review. We hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood Ontario on 27 Mar 2024
Thank you very for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Bhavin

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 18 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Marcy

Travelled with partner
Good variety for breakfast
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites Collingwood on 24 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Comfort Inn and Suites Collingwood, Ontario

6/10 Okay

Rosalyn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This Comfort Inn is a two level property that I would say is fair to call a motel/Inn. It has several places nearby to grab a bite - Wendy's, Mucho Burito, etc. Walmart and Cineplex nearby. 10 minutes to Blue Mountain village. Pros: -location (see above notes) -good breakfast. Plentiful, hot, and staff work hard re-filling everything. Fresh waffles, baked goods, sausages, eggs, potatoes. Plenty of good coffee and fresh juice. -extremely friendly and helpful staff Cons: -very outdated, odd smell to hallways -no pool, as advertised -I found a bunch of ants in our first room, feasting on food crumbs. The amazing ladies at the front desk moved us immediately to a new room. However, the next room was only a slight improvement (i did a good look around for bugs, obviously). I found in our second room: dried chunks of fruit between the bed and nightstand, peanut butter cup wrapper, juice box straw wrappers everywhere, fake fingernail, barbie doll shoe, chips, etc and just generally really un-vacuumed floor. Although i only saw a couple silverfish bugs initially, the next day our bathroom had two ants. Overall, I would not stay here again. The friendly staff and good, free breakfast just dont make up for the lack of cleanliness at this Inn. Note: Expedia advertises this motel as having a pool, which they DO NOT. Huge disappointment to my kids.
Stayed 2 nights in Mar 2024
Response from Comfort Inn and Suites Collingwood on 24 Mar 2024
Thank you very much for your review. We apologize for the inconveniences that you experienced while staying with us. We would have been happy to move you to another room for sure, but we will forward this review to the correct departments. Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in experience. Friendly staff.
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites Collingwood on 24 Mar 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Julia

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 13 Apr 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 27 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful and friendly.
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites Collingwood, Ontario on 23 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Rinku

Travelled with family
Liked: Property conditions & facilities
Overall a nice experience, no major callouts
Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites Collingwood Ontario on 22 Mar 2024
Thank you very much for your review ! We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Wonderful hot breakfast. Close to everything you need.
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 20 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

6/10 Okay

Anna

Stayed 3 nights in Mar 2024
Response from Comfort Inn Collingwood on 20 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Theresa

Travelled with partner
Dry clean and the attendant that checked us in was fabulous and knowledgeable.
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 20 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

4/10 Poor

Cyril

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Room smells cigarette smoke
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 17 Mar 2024
Thank you very much for your review. We are sorry to hear about the room. If staying with us again, please do not hesitate to let us know and we would definitely change you to another room. We do hope to see you again one day soon. Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Lima

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 20 Mar 2024
Thank you very much for your review ! We do hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

4/10 Poor

Obehi

Travelled with family
Liked: Amenities, property conditions & facilities
The shopping areas around the hotel.Also, the quiet environment and the hotel is very clean.
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 14 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Elyse

Stayed 1 night in Mar 2024
Response from Comfort Inn and Suites, Collingwood, Ontario on 1 Apr 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities
Convienient but dated
Stayed 2 nights in Feb 2024
Response from Comfort Inn Collingwood on 13 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Rosanna

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms could have been vacuumed before visitors check-in, since we were told there would not be any room service, during our stay; however we could get extra towels or toiletries if needed. Staff was hospitable. Breakfast was good
Stayed 3 nights in Mar 2024
Response from Comfort Inn Collingwood on 13 Mar 2024
Thank you very much for your review. We are sorry to hear about the inconvenience in your room and we will direct your comments to the correct department. We hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Svet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Very helpful staff is professional and attentive. Breakfast was awesome. Bed sheets and beds very comfortable.
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 13 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon. Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 9 Mar 2024
Thank you very much for your review ! We appreciate this and hope to see you again soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

xing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and affordable price.
Stayed 1 night in Feb 2024
Response from Comfort Inn Collingwood on 6 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place for a simple getaway. Staff was very polite and helpful. Everything is near by. This is my 3rd time staying here and will definitely come back.
Stayed 2 nights in Mar 2024
Response from Comfort Inn Collingwood on 6 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario

8/10 Good

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean hotel. Front desk staff were friendly. Walking distance to everything we needed, which was awesome
Stayed 1 night in Mar 2024
Response from Comfort Inn Collingwood on 6 Mar 2024
Thank you very much for your review. We appreciate this and hope to see you again one day soon ! Take Care ! Comfort Inn and Suites Collingwood, Ontario