Bar (on property)

Reviews of AmericInn by Wyndham Maquoketa

2 out of 5
AmericInn by Wyndham Maquoketa
1910 Nairn Dr, S Hwy 61 & New Hwy 61, Maquoketa, IA

Reviews

7.8

Good

Rating 10 - Excellent. 105 out of 299 reviews" "
Rating 8 - Good. 106 out of 299 reviews" "
Rating 6 - Okay. 38 out of 299 reviews" "
Rating 4 - Poor. 32 out of 299 reviews" "
Rating 2 - Terrible. 18 out of 299 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Great front desk service
Stayed 1 night in Mar 2024
Response from Ish on 11 Mar 2024
Hello Bryan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with the housekeeper and front desk team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Ish GadhiyaGeneral Manager

10/10 Excellent

Barbara J.

Stayed 1 night in Jan 2024

10/10 Excellent

yosper

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful going again
Stayed 3 nights in Dec 2023
Response from Americinn on 26 Jan 2024
THANK YOU FOR TAKING THE TIME TO TAKE A REVIEW.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Americinn on 7 Jan 2024
thank you for taking the time to do our online review, we appreciate the positive feedback and hope to see you come back.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people following unfriendly rules?
Staff was nice. Housekeeping staff were awesome. The room was fine. Most amenities were locked up though. Game room was locked. Exercise room was locked. Breakfast area was locked at 10am. Continental breakfast was okay. I think they were short on staff and locked things up to compensate. Understandable but still a bit off-putting.
Stayed 3 nights in Dec 2023
Response from Americinn on 5 Feb 2024
Thank You for taking the time to do our survey.We are very sorry for the experience you had with things being locked, our breakfast does close at 10 a.m. and the exercise room is always open to our guests, if there is any issue please contact the front desk and we will take care of it right away asap. Thank you have a nice day and hope to see you again to improve your experience in the future.

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, property conditions & facilities
The staff was friendly at check-in and the hotel was overall clean.
Stayed 1 night in Dec 2023
Response from Americinn on 3 Jan 2024
Thank you for the good feedback.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in & check out were both easy and staff were very friendly. We checked in around 6:30pm and pool was closed, which wasn't a big deal to us as we weren't going to use it. Not sure if it was staff shortage or issue with pool - may be something to look into if you are planning on using it during your stay.
Stayed 1 night in Dec 2023
Response from Americinn on 3 Jan 2024
Thank you very much for leaving the review, we are very sorry if the pool was under maintenance at the time of your stay, it is now up and running though.Hope to see you back again and we will make sure everything is good for you.

10/10 Excellent

Jayne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Americinn on 3 Jan 2024
Thank you!

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Theyvroom was clean and well kept.
Stayed 2 nights in Nov 2023
Response from Americinn on 3 Jan 2024
Gladly too hear your stay with us was good and clean, we hope to see you back again. Thanks

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff & excellent service
Everything was excellent!
Stayed 2 nights in Nov 2023
Response from Americinn on 3 Jan 2024
So much appreciated for the awesome review, hope to see you again so we may continue to give excellent service to you.

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Americinn on 3 Jan 2024
Thank you for the positive review, we hope to see you again.

6/10 Okay

Jake

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Americinn on 3 Jan 2024
Thank you for leaving a review,let us know what we can improve to get you to give us all stars next time

10/10 Excellent

terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Americinn on 3 Jan 2024
Thank you for staying with us and the good review,hope to see you back.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiey.
Stayed 1 night in Oct 2023
Response from Americinn on 3 Jan 2024
We appreciate the positive feedback. Thank you

6/10 Okay

alan

Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Joe

Travelled with group
Liked: Amenities
Awesome
Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from Americinn on 3 Jan 2024
We appreciate the good review,and hope to see you back. Thank you

4/10 Poor

AHMAD

Liked: Cleanliness, room comfort
Disappointed with Hotels.com
First: I was unable to use my Hotels.com card to pay for the stay despite completing the reservation and confirmation on line. Second: No notice of renovation or constructions. Blaring Alarm for 15 minutes was unnerving on the second day. Third: No rules for kids hitting the walls and running around after 10 PM.
Stayed 3 nights in Oct 2023

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub in pool area had mold growing in it. The whirlpool tub took 35 minutes to fill and then when you turned it on it had scum and scale come out the jets. The screens on the windows were not correct and you could not shut them all the way. The breakfast area had very little food in there and we ended up going to a restaurant for breakfast. will not use this place or you for any more motels.
Stayed 1 night in Oct 2023

8/10 Good

Annette

Travelled with family
Liked: Staff & service
Jordan wedding
We stayed extra night and bed was hard, ceilings were stained and the carpet was bare in spots, made room look dingy. Check in person was fast and courteous. Outside of hotel made it seem modern.
Stayed 1 night in Sep 2023

6/10 Okay

Florian

Average
Stayed 1 night in Sep 2023

2/10 Terrible

Alicia, salisbury

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Less then impressed, had to track someone down at check in because he was hiding out back, then he recommended 3 resteraunts that happened to be closed, then going up to room smelled like terrible burning candles. It made us all queezy. Later on we went to see the bar, pool and game room. Bar was closed, the game room was closed down, the hot tub was broken, the babies pool was freezing cold, enough my toddler could not go in. Had to chase the front desk guy down again because there was no stocked towels. The room was dark and dingy. Do not recommend this hotel. We should have been warned at checkin or before when they closed down half the amenities they have. Part of the reason we booked was because of the hot tub, game room and bar.
Stayed 1 night in Sep 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Karen A., Sawyer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. Caves nearby.
Stayed 1 night in Aug 2023

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were disappointed the hot tub was out of order and the swimming pool were only half full of water. Loose wiring behind the towel rack in the pool area.
Stayed 1 night in Aug 2023

2/10 Terrible

Matt

Stayed 1 night in Aug 2023

8/10 Good

Valerie

Liked: Amenities
Been staying at this hotel every year since it first opened. Always adequate for my family-needs. Just find the price of the rooms to be hyper-inflated for my birth town of Maquoketa, Iowa! $170.00 a night including tax for one person, in Maquoketa?? Having stayed in hotels literally in most major cities in the US, and in Europe over 25 years, this price for this chain hotel was just silly. Don’t even have a full-time person at the front desk! He was nice and helpful when one could find him, but he had so many tasks going on. My yearly family reunion is held at the fairgrounds. The hotel is well-located for sure. The pool is surely a draw for families with children! My bathroom was very nice, as I need the grab bars. Thanks for that!! Please expand breakfast a little. Biscuits and gravy is not healthy!! How about scrambled eggs? Protein is good! Thank you for oatmeal packets, bananas, and yogurt. Coffe was excellent. My comments reflect discussion of AmericInn at my reunion with several people who are now going to the Econolodge, which is nicely updated and has a fabulous breakfast for guests.
Stayed 1 night in Aug 2023

10/10 Excellent

DEBORAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel, well kept up good size room.
Stayed 1 night in Jul 2023

2/10 Terrible

Jesus

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property inside needed all walls in hallways, and in rooms and checking in painted.Beds and pillow’s need replaced. Chair in bedroom needed replaced was all stained. Fan didn’t work on bathroom. Need new shower curtain . Breakfast biscuits was a month old hard as a baseball. Gravy to salty & sausage cold. TV had bad viewing static view or way to old. Manager don’t know how to please guests just keeps saying”I’m sorry”. Lawn hasn’t been mowed in weeks.
Stayed 2 nights in Jul 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Lois

Travelled with family
Have to ring for front desk. No one there as you enter. Security concern?
Stayed 2 nights in Jun 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Chad

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property & rooms need updated. My room was musty. My friend changed rooms because of the cigarette smell and staff informed him that the hotel was smoke free. The staff was helpful and accommodating and the location is convenient.
Stayed 1 night in Jun 2023

6/10 Okay

Gene

Stayed 1 night in Jun 2023

6/10 Okay

Toni

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We stayed at this property 8 years ago and it was in much better shape. It seems the owner is trying to fix things, but it is very dated. The carpeting in the room was vacummed to death, the hallway on the 2nd floor had a soft spot, and it had a musty smell when we first got in the room. The pool was spotless.
Stayed 1 night in Jun 2023

6/10 Okay

Sarah, Verona

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Our toilet was dirty and the bathroom door would not close all the way. Bed was comfortable but overall this facility just needs some extra cleaning and TLC.
Stayed 1 night in Jun 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that the hot tub was unusable. That would’ve been OK. Had it been empty but it was very green. There was a lot of things floating in it and it smelled horrific. However, everything else about our stay was good. The room was clean and we got new towels went Housekeep been came through. Staff was very great as far as their politeness, and willing to help.
Stayed 2 nights in Jun 2023
Response from Ish on 20 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. I'm sorry for the hot tub and we are going to empty it out soon but thank you for the comment.We will consider improving our services based on your review. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa563-217-5007

8/10 Good

Phuong

Stayed 1 night in Jun 2023

6/10 Okay

Deanna

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot tub was green slime so thick it looked like flooring. Elevator was sketchy and was inspected last in 2017... so we had to use stairs to 3rd floor every time just to feel safe. Deadbolt did not line up so we could not lock our room. Final night there a guest was banging doors for hours and acting up. I understand this isn't hotels fault, but not being able to lock our door became scary when that was happening. The room itself appeared clean and staff was always nice.
Response from Ish on 20 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations, the elevator is already inspected for this year and it's fixed now. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

2/10 Terrible

Craig

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay was simply unappealing. We will never stay at this location ever again. No towels, TP nor kleenex in the room. In additionthe toilet had bowl left all over the rim of the stool when one lifted the seat. Called and informed the front desk straight away. 3hrs later towels were brought to the room and that is all they were willing to provide. Simply unacceptable.
Stayed 1 night in Jun 2023
Response from Ish on 12 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

6/10 Okay

Mario

Stayed 2 nights in Jun 2023

4/10 Poor

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
My first room had old food in the fridge, I opened the door for a moment and then I couldn’t get the smell out of the room. Then, the door wouldn’t latch in my second room, the lock was the only thing keeping the door shut, the normal sticker did nothing.
Stayed 1 night in Jun 2023
Response from Ish on 12 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,General ManagerAmericInn Maquoketa

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in May 2023
Response from Ish on 1 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

4/10 Poor

Kody

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Don’t expect much..you won’t be let down
Mediocre at best. So…..if your bar is not high, you’ll be fine. Bed is super comfortable. Window is rough, standard def TV, clean bathroom. Nice zero entry pool is a great thing for the littles. Hot tub is a Petrie dish of algae….clearly out of service. Breakfast…..meh.
Stayed 1 night in May 2023
Response from Ish on 30 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As I'm being new manager here, you will see the improvement in the next several months. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

6/10 Okay

Jeff

Stayed 1 night in May 2023
Response from Ish on 14 June 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

6/10 Okay

Kevin

Travelled with family
Disliked: Property conditions & facilities
Every year it gets worse
Hot tub has been broken for several years. Obvious they are not maintaining the building.
Stayed 1 night in May 2023
Response from Ish on 30 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. It might be in the past but as I'm being new manager here, you will see the improvement in the next few months.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

2/10 Terrible

Allan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ish on 23 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we hope to elaborate more to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Ishvar GadhiyaGeneral ManagerAmericInn Maquoketa

8/10 Good

Philip

Liked: Staff & service
Good for 1nights stay
Not bad for a quick stay. Close to the Maquoketa caves. Breakfast was the usual. Carpets appear to be clean but a poor choice in pattern as it gives the illusion it is dirty. Overall good stay
Stayed 1 night in May 2023
Response from Ish on 18 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,lsh GadhiyaGeneral ManagerAmericinn Maquoketa