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Reviews of Zensala Riverpark Resort

4 out of 5
Zensala Riverpark Resort
168 Patan Road, T. Patan, A. Mueang, Chiang Mai, Chiang Mai

Reviews

8.6

Excellent

Rating 10 - Excellent. 71 out of 147 reviews" "
Rating 8 - Good. 55 out of 147 reviews" "
Rating 6 - Okay. 12 out of 147 reviews" "
Rating 4 - Poor. 4 out of 147 reviews" "
Rating 2 - Terrible. 5 out of 147 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Shun Hong Elinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Cheuk Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect, except quite some mosquitoes
Stayed 1 night in Nov 2019
Response from Zensala Riverpark resort on 31 Dec 2019
Dear Values guest Thank you very much for choosing to stayed with us, your time of review our properties it much values for our customer service, we appreciated and hope resort will has opportunities from you on next, and some mosquitoes our will has support for any Mosquito repellent any convenience. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely riverside hotel
Nice views, and large room.
Stayed 1 night in Oct 2019

8/10 Good

Nont

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019
Response from Eem on 23 Aug 2019
Dear Sir/Madam Nont , Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zensala stay
The stay was lovely. The staff, room and food (breakfast) were all amazing.
Stayed 3 nights in Jun 2019
Response from Eem on 26 June 2019
Dear Mr.Andrew, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Danny, HONG KONG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location with free parking space. Great river view with a pool alongside. Rich breakfast and taste good.
Stayed 2 nights in Mar 2019
Response from Eem on 1 Apr 2019
Dear Mr.Danny, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
It was more than ok. Breakfast was good. Staff were very courteous throughout.
Stayed 1 night in Feb 2019
Response from Eem on 23 Feb 2019
Dear Mr.Mike, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property in Chiangmai! Definitely will be back soon to stay there!
Stayed 3 nights in Feb 2019
Response from Eem on 18 Feb 2019
Dear Valued Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice atmosphere and friendly staff. This is my 3rd time I stayed in this hotel.
Stayed 3 nights in Dec 2018
Response from Eem on 22 Dec 2018
Dear Value guest , Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

8/10 Good

Bree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very small, but the property is nice and dinner along the river was great!
Stayed 2 nights in Nov 2018
Response from Eem on 22 Dec 2018
Dear Sir/Madam Bree , Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant resort feel. Reasonable price. Location near to city.
Stayed 4 nights in Oct 2018
Response from Eem on 8 Nov 2018
Dear Value guest Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Paul, Toronto canada

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel room with friendly staff and great food at restaurant.
Stayed 1 night in Oct 2018
Response from Eem on 27 Oct 2018
Dear Mr.Paul, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We appreciate that you had a very great experience stay with us.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

10/10 Excellent

Ems, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both rooms we took on the 1st floor were clean, pleasant, beds comfortable, towels clean and fresh. We requested twin beds but they didn't have them. There was ample parking space. Loved the full size bottles of coconutty shampoo n bath gel provided that made the bathroom that bit more lux. Staff at reception was warm and welcoming, and spoke English which made communicating convenient in comparison to some other hotels. A minor point that would make the stay even better would be 2 pillows instead of 1 per person. We requested extras and got them the following night. Our Rm 6 has a window in the toilet that opens out onto another room's balcony. It made us feel a little uncomfortable to think that someone there could peer into our toilet if he wanted to. All in all, we had a very lovely stay and miss the sight of that flowing brown river.
Stayed 3 nights in Aug 2018
Response from Eem on 11 Sept 2018
Dear Value Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We are sincerely concerned and apologize for any inconvenience caused to you.Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.We do hope we have the opportunity to serve you again in near future. Sincerely, Chompunoot Charoenpon(Ms.) Operation Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go there.
Stayed 3 nights in May 2018

10/10 Excellent

Incee, Chiang Rai.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days in town
If you are looking for a very modernlow profile boutique hotel on the river in town this is it. It does not have a gym, the pool is small, but if you are looking to relax and take in the beauty of the river, this is it. With the exception of the busy street outside, once you pass in to the other side, you will feel as if you have been transported 50 miles outside Chiang Mai. Parking is not great, but catching an Uber is easy to get and cheap. Breakfast is very good with many options. Staff are very friendly.
Stayed 2 nights in Feb 2018
Response from Eem on 4 Mar 2018
Dear Incee, Thank you for taking the time to share your feedback. I appreciate that you enjoyed to stay with us. We certainly look forward to welcoming you back in the very near future. Sincerely, Chopunoot Charoenpon /Operation Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but...
Beautiful hotel but far from the old town... Even taxi drivers couldn't find it!
Stayed 3 nights in Feb 2018
Response from Eem on 6 Mar 2018
Dear Christine, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.We are sincerely concerned and apologize for your expectations.Looking forward to see you again in the near future. Yours sincerely Chompunoot Charoenpon Operation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very cozy and relax. It's a bit far from down town but it is definitely a good choice if you want to be stay away from the crowd.
Stayed 2 nights in Oct 2017

10/10 Excellent

Bill & Cheri, seattle usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and serene right on the bank of the river.
Excellent food. Particularly fond of orange mustard tossed salad dressing. Khun Eem and Khun Jenny at the front desk / restaurant should be on the poster for The Land of a Thousand Smiles. they both made our experience at the Zensala a memorable one.
Stayed 2 nights in Nov 2017
Response from Eem on 27 Nov 2017
Dear Bill and Cheri, Thank you very much for your recent stay with us.We are really happy to read your value feedback regarding our kindly staff, your comment is much appreciated.We look forward to welcoming you back. Sincerely,

8/10 Good

Benoit

Liked: Cleanliness, property conditions & facilities, room comfort
Nice relaxing spot
I would highly recommend this hotel if you are in a need to relax after a few days in Bangkok. Take a Thai written card of the hotel as most taxi drivers don't know the area. Expect to spend 200 baht to get downtown Chiangmai
Stayed 2 nights in Oct 2017

8/10 Good

Neville, South Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was stylish - but where were the guests?
The hotel was fine except we thought it was adjacent to the city - the taxi from the airport charged extra, as did a tour company which charged an additional 300 baht because we were out of the city limit, but still on the way to their tour. There were very few people staying at the hotel which made it slightly uncomfortable. Being two of only four at breakfast was surprising. Also the evening when we arrived on a hot day at about 6pm, we were told the pool couldn't be used for two hours because it had just been chlorinated! The next day we got back to the hotel at around six again and this time were told they were about to spray for mosquitos and we couldn't use the pool for an hour! Who would do these routine maintenance activities when guests are most likely to want to use the pool after a day out sightseeing?!

2/10 Terrible

Gary

Disliked: Property conditions & facilities, room comfort
Very Disappointing Stay
Myself and my partner stayed here for 2 nights following a stay in Bangkok and Chiang Rai. This accommodation is never a 4 star. Maybe we were spoilt as we had just stayed in the Sheraton in Bangkok (4 star) and the Le Meridien in Chang Rai (5 star), this hotel just can not compare. I booked a riverfront suite, this was never a 'suite', the only difference above a standard room was a sofa that you could not sit on and two plates with cutlery ?!?!? There was not enough space to put your clothes away and we just ended up living out of our cases. The Jacuzzi bath did not work and we had to call reception (the guy did come very quickly) who got under the bath and got it working. We couldn't then switch it off until my partner got under the bath and manage to sort it. The location is stated as 1.8Km away from the city centre/night bazaar, no chance, you could not walk it, it was more than double that and the hotel location is in the middle of nowhere. When asked about getting a taxi into the town, reception advised us to download Uber, which proved ok except for some cancellations because the drivers said it was too far away to come and get us in the traffic. I should have checked before I booked, but this 4 star hotel does not have a bar !!!! Pool is tiny and as some rooms have direct access to it, it was a bit disconcerting having to swim in front of other apartments bedrooms, as the pool is only about 3ft wide. Breakfast was great though. Bitterly disappointing.

4/10 Poor

SUMIT KUMAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Miserable rooms far far away from the city.
Wont call it out a resort. Definitely not amongst the 4 or 5-star. At best a 3-star boutique hotel. Property showing signs of ageing. Room quality were definitely not upto the mark and fell miserably short of what I expected. Great breakfast though in the mornings. Far off from the happening place in the city. Property next only to the road - so cannot have a peaceful sleep too as you can hear vehicular movement all through the night. The property is located next to the river which gives it a slight resort like feel - though nothing much, I would say.

6/10 Okay

Fan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
excellent service, inconvenient location
very modern and nicely designed hotel. Service is superb especially GM Katie at front desk couldn't be more helpful and friendly. breakfast is one of the best breakfast I ever had. We did have two issues with the hotel. One is the ants in the room. They were everywhere and went into our clothes, toothbrushes, and suitcases. The hotel tried to fix it but they were there for the whole 3 days we were staying there. Even when I got home I still saw ants crawling over my suitcase. It's really bad. The second one is the location. It's very far from city center (rush hour 30 mins cab ride, cost is low about 8 dollars each way but it adds up if you want to continue go back and forth). the place is great for people who have cars and want to stay away from city center and just go surrounding parks etc as the facility itself is beautiful. but for us it's very difficult as we wanted to go to city center every day to eat and shop, etc. There is nothing around the hotel to eat or see.

10/10 Excellent

Hiang Teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Must Stay!!!
This is a must stay, service was great, food was good and the place is fantastic.

4/10 Poor

Kent, Singapore

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A bit Far from Town
Want with group of friend, for main building room are clean and big, but not to Villa, it stand alone and distance from main building without cover link way, the toilet is outside your room at open field, outsider can see it just stand at next building 2nd floor if you bathing.

8/10 Good

Mark, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and peaceful
Great location next to river!

10/10 Excellent

Apple, Chiangmai Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with hospitallity service from staff.
I received the welcome drink once walk-in to the counter and staff was giving the good hospitality to us that I was really appreciated. The room is quite big and including with jaguzzi that i spend my time in it in the early morning, also the swimming pool with Ping river scenario. I will come to stay here again.

2/10 Terrible

marwa, bahrain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and securty was terrible
It was terribl , ther is no securty in the hotel ,, ther is no staf after 10 ,, the staf no have experince how to spike inglish

8/10 Good

Jose AC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ryan, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
This is my 2nd stay at Zensala. Their location is one of the huge advantage, only about 10-15 mins drive to the old city. Even their location is closed to the old city, they locate just outside of the crowd area and sit besides the ping river, therefore, you can still enjoy a quiet and relax environment. The breakfast was great too. If you want a convenience location to the old city, this is a definite choice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Hon Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy
Great place to chill for a relaxing holiday! Staff was very nice, smiles always on their faces, receptionist and Katie speaks good english, you won't feel troublesome communicating with them. Public pool is small but totally enough since no ones swimming at all! Having the all you can it breakfast is a must! Foods are really good. However, the resort is a bit off town, you will be expecting around 150-250baht if you wanna travel back to thte resort from the old city through tuk tuk. 10-15mins. Room Type: The Loft

8/10 Good

LIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jenner Pang Siew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, Cornwall, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awsome spot
A beautiful setting right on the Ping river. The room was extremely comfortable and well kept. When we arrived we were greeted by a couple friendly staff members who quickly took care of our check in and served up a fresh fruit drink. The pool was awsome as being on the bottom floor we could literally step out our back door into the pool which although not large certainly fit the settings. The only negative I have to say is the people above us were moving their chairs around a bit and the sound resonated down quite clearly. Overall though we had a wonderful stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful stay with no Fuss
Great stay with great hospitality at Zensala. Location, it's outside the old city, however it's not that much a problem for me since I only make around a trip a day either by the red-bus (200 THB) or tuk-tuk (150 THB) from the city. The higher cost for transport is made-up with the serene environment of the hotel :) Suggestion is to take the free shuttle to the old city at 11 am daily. Food, breakfast is excellent, nice number of options and freshly made. No excessive oil especially for the Thai omelette which make me feel that the food is healthily prepared. We took dinner at the hotel by the river. Mosquito is aplenty and expected, but repellent is provided. The seafood pizza is a must try, paired with beer while relaxing in the peacefulness of the slow flowing river. Room, I am a sucker for nice modern design, and this hotel fit my requirement to a tee. We had the suite on the top-most level, it has a study room with a day bed, and windows on both sides. The front facing the river and the rear facing the mountains. At night, this is the perfect spot to chill. Me and my partner would seat there for hours just "blanking" at the river and chit-chatting while sipping wine :) Hospitality, Great! Arrived and the hotel manager Katie attended to us with a brief tour. We were greeted by our name throughout our stay and it heighten our experience with the personal touch. This is the Hotel to stay if you want to find Peace away from the Buzz with no Fuzz.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing place
Stayed 4 days at Zensala . Quiet & friendly staff . Customized breakfast menu . However , quite far from city .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Chiang Mai
Amazing views of the river. Very modern hotel with great traditional thai food as well as other international cuisines. Staff were always very helpful for everything including booking of excursions and trips.

8/10 Good

Nonthadet, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
Me and my wife (we are Thais) stayed at the Villa for 2 nights. This hotel is very nice and quiet, a perfect getaway for someone who wants to be with nature but not too far from all the actions and conveniences. It's about 10 min short drive to where everything is in the center of Chian Mai, it's better though to have your own car or else it'll be a little bit of a hassle to get in and out. For me, everything about this hotel is great except the size of the room in the villa. It is a bit small considering it is a villa. And if you don't want to experience going to toilet and taking a shower in the open space with, do not book the villa. I would most likely recommend this hotel to friends and family, so overall it was a good quick getaway from Bangkok and I had a nice time in one of my favorite city in Thailand.

6/10 Okay

Greer, Sydney, Australia

Liked: Cleanliness, room comfort
Pretty good
Perfect place to stay for peace and quiet. Resort states they have a free shuttle service which runs you into town - however it only goes once a day at 11am. Not very convenient therefore we were not able to take advantage of this service. Had some issues with the hot water during our stay also but as it was pretty warm at the time it wasn't a major issue.

8/10 Good

Léonard, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but missing things for having a remote
Nice place along the river, the hotel plays the "zen card" but a few things are although missing: - a bit far away from the center, you'll need a cab, which may take 10 to 20 minutes to arrive later in the evening. - you can order food (didn't try) but you can't have cocktails and chill out on the terrace for the evening (not without some warm clothes in December) and there will be no staff usually past 10pm - my wife didn't have any hot water while showering since the hotel experienced problems with water alimentation. Since the hotel isn't "convenient" just to have a walk whenever you feel like hotels in the center, they should more focus on providing things than would make you not to want the place even for an hour (for example have yoga class in the morning, more furnished restaurant/cocktails menu, spa/massage, etc.).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Relax environment
Friendly staff

8/10 Good

Manson, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Services, But A Bit Noisy
All the staff was excellent and always gave us a little smile. They were helpful to provide support in arranging transfer services and travel advices. The breakfast offered a wide variety of egg, toast, tea, coffee, sausage and Thai food. All were absolutely delicious. Although Chiang Mai is a bit cold in December especially in the morning (around 11-14°C), I enjoyed the breakfasts at outdoor facing the Mae Ping River. I would suggest the resort to install soundproof doors for all the rooms. All the rooms are just next to the road, the noise from the outside traffic affected my sleep so much. Even the room provided me ear plugs, but it was not a comfortable choice. I was disappointed with the small pool. I thought I could spend some on my pool access room, finally I haven’t gone into water. The resort provides free shuttle services to Tha Phae Gate at 11:00am every day which was convenient and saved me 200 bahts taxi fee per trip.

8/10 Good

Lywylb, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel outside city
Hotel itself is nice , design is modern compared to many in Cjiang Mai. Location is outside city, free dropoff of other hotel does not go there. Pretty boring in the surrounding, a small street in front of hotel without much fun. Airport transfer is expensive. Food wise, very nice both dinner and breakfast

8/10 Good

Nghia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!!
Not the best location if you want to be near the action. Quite noisy with passing by vehicles and barking dogs. With all that said, I enjoyed my stay there. My room was well-kept. The staff was excellent. Any request that I had, they took care of it.

8/10 Good

applejerry, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff are very friendly to attend the customers. The hotel itself is a very lovely boutique hotel with amazing river view. The only shortcoming is the location, a bit far away from downtown. However the lower price compensates for everything.

10/10 Excellent

Richard, China

Liked: Cleanliness, staff & service, room comfort
bad noise of air condition
good of hotel service and environment

10/10 Excellent

Nick, Las Vegas, NV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value-hotel @ Chiang Mai
Excellent, Relaxing, Quiet, Isolated location in Chiang Mai with friendly staff, not-overpriced food, and new facilities.