On the Waterfront Pierhead, V & A Waterfront, Cape Town, Western Cape
Reviews
9.2
Wonderful
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Wonderful hotel in a great location. Staff was very attentive. Take advantage of the add on breakfast which was delicious. Location was right near a mall and many restaurants and activities. Would stay there again
Kathy
Stayed 4 nights in May 2024
Response from Chris on 20 May 2024
Many thanks Kathy. We are glad you enjoyed your stay with us.Kind regards,Chris RaathRooms Division Manager
We absolutely love this hotel and stay here whenever we are in Cape Town. The location is perfect and views of the harbor and Table Mountain stunning. Food and staff are also wonderful. We highly recommend this hotel and definitely will be back.
Christy
Stayed 2 nights in Apr 2024
Response from Chris on 8 May 2024
Thank you Christy for your valued feedback. We are very glad you enjoyed your stay with us and look forward to welcoming you back soon.Kind regards,Chris RaathRooms Division Manager
I stayed there several days two weeks previous. I had a small issue. I was tired suffering jet lag after a 33 hr flight. I complained here on Expedia in frustration. The following day the manager came to my table and was extraordinary. I could not believe it. Issue completely resolved. I was almost embarrassed I brought it up he gave me such complete attention.
robert
Stayed 1 night in Apr 2024
Response from Chris on 26 Apr 2024
Good day Mr Robert,I am glad we could chat and resolve and that you were happier with your hotel experience. We hope to welcome you back soon.Kind regards,Chris Raath
10/10 Excellent
Sandra
23 Apr 2024
Sandra
Stayed 3 nights in Apr 2024
Response from Chris on 20 May 2024
Thank you kindly Sandra
10/10 Excellent
Anne
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
This is the second year in a row staying here. We love the hotel and especially the staff. They are really nice, kind and helpful people. Thank you!
Anne
Stayed 5 nights in Apr 2024
Response from Chris on 25 Apr 2024
Good day Anne,Many thanks for your valued feedback. We are glad you enjoyed your stay with us and hope to welcome you back soon.Kind regards,Chris RaathRooms Division Manager
Early check in was accommodated.
Room was huge & comfortable.
Our room was noisy due to music & building work right outside but timings of the noise were fine. Not unsocial timing.
Amazing staff in the restaurant & bar.
Great location on the waterfront. Wonderful views & service great on terrace.
Lucy
Stayed 4 nights in Mar 2024
Response from Chris on 22 Mar 2024
Many thanks Lucy. We are glad you enjoyed your stay with usKind regards,Chris RaathRooms Division Manager
Good day,Thank you for your review. Please could you kindly share why you did not enjoy your stay with us so we can try do better next time. Thank you.roomsdivision@vahotel.co.zaKind regards,Chris
This is the 2nd time we have stayed at this property and we enjoyed staying here once again. It is in a very convenient spot for the V&A Waterfront with everything on your doorstep. We had to leave some baggage there and the concierge remembered me when I returned a week later and was very helpful on arrival. The staff were friendly and welcoming and the refurbished room clean and well equipped. Would recommend if you want a convenient location for sightseeing around Capetown.
Melvin
Stayed 1 night in Feb 2024
Response from Chris on 27 Feb 2024
Many thanks Melvin. We are glad you enjoyed your stay with us again and we hope to welcome you back soon.Kind regards,Chris Raath
Wish it was more nights at Victoria & Alfred Hotel
Love this location
Staff are trained and excellent
Breakfast is superb
Restaurant is good
Coffee amazing
Rooms perfect and new
Have a Jack Black and enjoy one of the wonders of the world
Stacey
Stayed 1 night in Jan 2024
Response from Chris on 15 Jan 2024
Good day Stacey,Thank you kindly for your valued feedback and beautiful photo. We are glad you enjoyed your stay with us and hope to welcome you back soon.Kind regards,
I had a view of Table Mountain from my room, I think it’s either that or the harbour. The breakfast was good with views of the harbour, although eating outside could be an issue with the seagulls. The staff were excellent and knew the area well.
Belinda
Stayed 4 nights in Dec 2023
Response from Chris on 19 Dec 2023
Many thanks Belinda,We appreciate the feedback and we are glad you enjoyed your stay with us.Kind regards,Chris Raath
2/10 Terrible
Wendy
17 Dec 2023
Disliked: Cleanliness, staff & service
Dreadful, no upgrade or amenities and the stench of rotten drains makes you heave when you go in the room!
Wendy
Stayed 3 nights in Dec 2023
Response from Chris on 19 Dec 2023
Good day Wendy Sincere apologies for the unpleasant experience with us. I noticed you were allocated to a mountain and harbor facing room which is the best room we have to offer. This was an upgrade from your original piazza facing room.We hope to welcome you back soon.Kind regards,Chris Raath
Incredible Hotel with a wonderful team perfectly located in the vibrant Waterfront.
Rooms were spotless and clean - with one of the most comfortable hotel beds I've had in a long time
A wonderful stay here for our honeymoon. We were truly spoiled by staff! Breakfast was beautiful, the room was divine and the hotel is in a gorgeous, lively and central area of Cape Town.
Elizabeth
Stayed 2 nights in Sep 2023
Response from Chris on 13 Nov 2023
Thank you, kindly Elizabeth. We are glad you enjoyed your stay with us and look forward to your return.Kind regards,Chris RaathRooms Division Manager
No air conditioning in my room, they came 7 times to fix it but were unable to resolve the problem. No apology. Some front desk staff were very nice while others were hostile.
Malika
Stayed 3 nights in Oct 2023
Response from Chris on 25 Oct 2023
Good day,Our most sincere apologies for the inconvenience regarding the aircon. We have actioned this promptly. We hope to make this up to you upon your next visit.Kind regards,Chris RaathRooms Division Manager
I am a repeat visitor due to the style of the hotel, it’s location and the staff friendliness. Same staff at the hotel for many years which says so much about how they are treated. Best breakfast location next to the harbour too with a Mountain View 😀
Philip
Stayed 2 nights in Oct 2023
Response from Chris on 21 Oct 2023
Good day Philip,Thank you kindly for your valued feedback and 5-star review. We look forward to your return. Kind regards,Chris RaathRooms Division Manager
Capetown Waterfront is a must see and staying at the Victoria and Albert Hotel lets you be part of the action in the waterfront area. Hotel restaurant is great. Staff are professional and very friendly. I would recommend this hotel to family and friends.
TImothy M.
Stayed 4 nights in Sep 2023
Response from Chris on 3 Oct 2023
Many thanks Timothy,We appreciate the feedback and look forward to your return.Kind regards,Chris RaathRooms Division Manager
4/10 Poor
Clive
24 Sept 2023
Disliked: Staff & service
Having to wait in the corridor for your room to be cleaned after you have checked in . You pay a lot for this hotel . 2pm check in ! your room should be ready .
Clive
Stayed 1 night in Sep 2023
Response from Chris on 26 Sept 2023
Good day Mr. Clive,Thank you for your valued feedback. I have noted that we were only able to check you in a little after 2pm for which I apologize for. We are currently running high occupancies and as such needing a little extra time from time to time to get our beautiful rooms 100%.We hope to make this up to you upon your next visit.Kind regards,Chris RaathRooms Division Manager
A lovely hotel. Perfectly positioned. The service received at reception was excellent but the breakfast service was very hit and miss (the food was fabulous though)
Val
Stayed 5 nights in Aug 2023
Response from Chris on 3 Sept 2023
Thank you, Val. We appreciate the feedback.Kind regards,Chris Raath