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Reviews of at Beach Court Holiday Villas

4 out of 5
at Beach Court Holiday Villas
24 Beach Road, Cannonvale, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 74 out of 176 reviews" "
Rating 8 - Good. 62 out of 176 reviews" "
Rating 6 - Okay. 16 out of 176 reviews" "
Rating 4 - Poor. 16 out of 176 reviews" "
Rating 2 - Terrible. 8 out of 176 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

GAUTAM DAHYABHAI

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Lenny on 15 Feb 2024
Thank you for your amazing review :)

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great property, friendly staff
Stayed 5 nights in Jan 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 29 Jan 2024
Thanks Josh for the 5 out of 5 rating. Richelle, Asia and Brett are a friendly bunch, in great, affordable location. So glad to read you enjoyed your stay.

8/10 Good

Lutz

Stayed 2 nights in Nov 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Jan 2024
Thank you for your 4 out of 5 rating. We can always strive to do better.

10/10 Excellent

nancy

Liked: Cleanliness, property conditions & facilities
The service was wonderful. I definitely recommend to my friends . Thankyou again.nancy.
Stayed 3 nights in Nov 2023
Response from Jeff Aquilina - Managing Director on 25 Nov 2023
Thank you for your stunning 5 out of 5 review, we are so pleased you enjoyed your stay. Be sure to contact is for any special offers for your next visit.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unit was very clean and spacious. It was a quiet place to stay.
Stayed 2 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 19 Oct 2023
Thank you Elizabeth. Beach Court do have a nice, quiet location. Richelle and her team will be thrilled to read your 5 out of 5 rating. Please contact the property directly should you ever wish to return to the Whitsundays.

6/10 Okay

Nicola

Stayed 7 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 17 Oct 2023
Thank you for your stay Nicola.

10/10 Excellent

Janice E

Liked: Cleanliness, room comfort
Very Pleasant.
The Villa is a large 2 bed presented perfectly. Check in and out seamless. Proximity was great and the Restaurant and Bar was a block away with a sensational menu and Chef. Not far from the main street of Airlie but a car needed as 3 km walk.
Stayed 2 nights in Jul 2023
Response from richelle on 10 Aug 2023
Hi Janice i am so pleased you enjoyed your stay

10/10 Excellent

Nicola

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff. So grateful to be allowed to check in early & check out late. Clean, comfortable & spacious.
Stayed 1 night in Jul 2023
Response from Richelle on 10 Aug 2023
Hi Nicola i am so pleased you enjoyed your stay always happy to assisit in early check ins when i can

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very helpful, catered to all questions and replaced light bulb in fridge very promptly, etc. Floor underneath bed could use a vacuum clean, it was dusty - not a major complaint, just worth passing on the feedback.
Stayed 7 nights in May 2023
Response from Jeff Aquilina - Managing Director on 15 June 2023
Dear Stephen,Thank you for your sensational 5 out of 5 review, the team and I are so pleased you enjoyed your stay. Great to read the team looked after you. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and tidy, good parking, fairly quite apart from chairs being dragged around on the floor above our unit.
Stayed 2 nights in Jan 2023

8/10 Good

Edmund

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and relatively clean, two bedroom villa that would fit queen beds or two single beds, ideal for families and a “mansion” for a couple, recommended accommodation for travellers who enjoy preparing home-cooked meals during their holidays

8/10 Good

Erwin, Kelowna

Travelled with partner
Liked: Cleanliness
This a beautiful property awesome pool, helpful staff. Each unit appears to be separately owned and maintained. Unfortunately, our unit was net well equipped or maintained which took away from the experience. A vehicle is a major benefit for visitors to this facility as it is a 45 minute ealk to town.

10/10 Excellent

Alisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at Beach Court, such a spacious apartment, we had everything we needed and more. Very clean and well looked after, no complaints at all. Staff were friendly and welcoming. Location is central to everything. We will definitely stay again.
Stayed 5 nights in Sep 2022

8/10 Good

Geoff

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We did not take the kids with us but this was the perfect place to stay with kids. We will be back.
Stayed 1 night in Aug 2022

4/10 Poor

David

Stayed 2 nights in May 2022

10/10 Excellent

Suzanne

Stayed 4 nights in Mar 2022
Response from Jeff Aquilina - Managing Director on 11 May 2022
Thank you for your sensational 10 / 10 review - we are so thrilled you enjoyed you stay, please be sure to tell all your friends. Hope you can visit us again.

8/10 Good

Geoffrey

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from Jeff Aquilina - Managing Director on 11 May 2022
Dear Geoffrey, thank you for your review, we are so pleased you enjoyed your stay. Hope you can visit us again soon.

10/10 Excellent

penny

Stayed 1 night in Aug 2021

4/10 Poor

Demetry

Business traveller
Disliked: Cleanliness
The cutlery and crockery were dirty. The oven still had crumbs on the tray from previous.
Stayed 4 nights in Nov 2021

4/10 Poor

Judith Clark

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property definitely needs a good clean. The stove top, oven and rangehood were dirty. The plug holes in the kitchen sink, laundry and bathroom were flithy, as were the floor drains. The shower drain emitted an unpleasant odour. The TV remote was dirty. There was mould in the rubber around the fridge.The dryer had washing in it as did the washing machine. The sheer curtain the loungeroom was dirty and there hadnt been any vacuuming done behind the lounge cushions for a long time. Overall extremely disappointing.
Stayed 3 nights in Nov 2021
Response from Jeff Aquilina - Managing Director on 29 Nov 2021
Dear Judith, Thank you for your review, I am sorry you did not enjoy every aspect of your stay. Your feedback is out of character based on the number of fabulous reviews of late, none the less, all feedback it very important to us. I have spoken to the team about the points you raise and we have utilised as a training opportunity. I hope you enjoyed you visit to the region and wish you well for the upcoming festive season. Kind regards Jeff Aquilina Managing Director at Beach Court Holiday Villas at Hotel Group.

10/10 Excellent

Alla

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Friend and Family Getaway
Our stay here was AMAZING! Everything was spotless and all the rooms were made up perfectly. We absolutely loved staying here and would definitely come back!
Stayed 2 nights in Nov 2021
Response from Jeff Aquilina - Managing Director on 22 Nov 2021
Dear Alla, Thank you for your sensational 10 out of 10 review, the team and I are so thrilled you enjoyed your stay. So lovely to read you found the rooms spotless and that you would definitely come back, we look forward to welcoming you back. Kind regards Jeff Aquilina Managing Director at Beach Court Holiday Villas at Hotel Group

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a three bedroom apartment on the top floor. The apartment was very large which was great for the whole family. The lounge room and dining room had loads of seating which you don’t always find in apartments. We could all watch tv and have dinner together. The apartment is a bit older style but had everything we needed and was clean and comfortable. Swimming pool was a beautiful temperature and clean. The area was nice and quiet and great for families, the pool was never crowded and it was a walk to the beach.
Stayed 6 nights in Oct 2021
Response from Jeff Aquilina - Managing Director on 31 Oct 2021
Dear Katelyn, Thank you for your sensational 5 out of 5 review, we are so thrilled you enjoyed your stay. Lovely to read how your family enjoyed time in the apartment. Hope you can visit us again soon.

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, well located for walking.
Stayed 3 nights in Oct 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Kim, Thank you for the sensational 5 out of 5 review, the team and I are so thrilled you enjoyed your stay. We hope you can visit us again.

8/10 Good

Karen, Port Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great sized apartment perfectly located. Walking distance to the shops, water, mariner and short walk to airlie beach. Staff were friendly and extremely helpful.
Stayed 4 nights in Oct 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Andrew, Thank you for your sensational 5 from 5 review. The team and I are so pleased you enjoyed your stay. Lovely to read you found the team friendly and helpful, I will certainly pass on your kind words. Hope you can visit us again.

10/10 Excellent

jia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice staff, clean house good place for holiday. only small suggestion if we could have aircondtion in each bed room
Stayed 1 night in Oct 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear jia, Thank you for your sensational 5 out of 5 review, the team and I are thrilled. Lovely to read you found the property clean and the staff nice, I will be sure to pass on your kind words. Hope you can visit us again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant stay, perfect for families, walking distance to shops and beach / playground equipment. Villa was modern and well appointed. Staff very friendly and helpful.
Stayed 6 nights in Sep 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Melissa, Thank you for your sensational 5 out of 5 review, the team and I are so thrilled you enjoyed your stay. So nice to read you found the team friendly and helpful, I will be certain to pass on your kind words. Hope you can visit us again.

10/10 Excellent

jillian

Travelled with partner
Liked: Amenities, property conditions & facilities
The owners were great the pool area was great it could have been cleaner in our room
Stayed 8 nights in Sep 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Jillian, Thank you for your 5 star review, we are so pleased you enjoyed your stay. Greatly appreciate your feedback which we have shared with the team. Hope you can visit us again.

10/10 Excellent

Selina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Quick check-in Close to everything
Stayed 3 nights in Sep 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Selina, Thank you for your sensational 5 out of 5 review, the team and I are very grateful. So pleased to read you found the team friendly and quick to check in, I will certainly pass on your kind words. Hope you can visit us again soon.

6/10 Okay

Michelle

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was spacious and plenty of room. The parking was tricky to manoeuvre into each time, the beds were very noisy. Every time you moved it squeaked. Unfortunately there was places where it was like it hadn’t been cleaned at all.
Stayed 2 nights in Aug 2021
Response from Jeff Aquilina - Managing Director. on 22 Oct 2021
Dear Michelle, Thank you for your review, I am sorry you did not enjoy every aspect of your stay, the team and I have reviewed your room number and will ensure we work harder to pay closer attention to detail. I hope you can visit us again.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Terrible domestic violence in neighbouring units entire stay. Kitchen was not fully equipped
Stayed 4 nights in Jun 2021
Response from Jeff Aquilina - Guest Service Team on 3 July 2021
Dear Anonymous, sorry you did not enjoy every aspect of your stay. Hope you might visit us again.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Plenty of room however unit needs a refresh and a thorough clean. Very grubby.
Stayed 2 nights in Jun 2021
Response from Jeff Aquilina - Guest Service Team on 3 July 2021
Dear Anonymous, sorry you did not enjoy your stay, we would welcome you to contact the hotel so we can look into your feedback more, the review came from "Anonymous"

8/10 Good

Graeme

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very dirty inside, very little kitchen utensils, very dangerous for children and family’s and no court yards have fences, creek out the back of back door no fence
Stayed 6 nights in Mar 2021

8/10 Good

Verified traveller

Stayed 10 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet and had everthing you needed, it was close to everything and it is out of the hustle bustle of the main bit of airlie beach will recommend it to friends it was good had my two kids they loved it
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This room did NOT match the photos we saw online. It had a strange smell. The blinds were filthy, the fans dusty. There was only dirty blankets in the cupboard and a sheet on the bed. The air con was broken (we were told it was going to be fixed, it was not) I electrocuted myself on the range hood (which they duct taped back on) there was an air freshener sticky taped to the ceiling. The dryer didn't work, the wifi didn't work. We had no bath plug and had to call for one. I found a cockroach crawling in the bedside draw. The shelves in the cupboards were filthy dirty. I complained and got out of there, the owners/managers didn't bother to contact me. I wrote emails, letters, tried to take them to fair trading. Eventually expedia got me a refund but only for the night I didn't stay, not for the 2 I did (should have left straight away, but I was travelling with 3 small children. The owner made out like I was making a big deal over nothing.... SEE PHOTOS!! Would never stay or recommend this place to my worst enemy. Absolutely disgraceful customer service!!
Stayed 3 nights in Sep 2020

8/10 Good

John, Sunshine Coast

Travelled with partner
Liked: Amenities, property conditions & facilities
very roomy and facilities in room were good. In good position to travel around the area..
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2020

6/10 Okay

Lynette

Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free wifi access, Foxtel TV and undercover parking within the villa.
Stayed 5 nights in Jan 2020
Response from Jeff Aquilina on 9 Mar 2020
Dear Anonymous, thank you for your 5/5 recview we are thrilled you enjoyed your stay. Hope you can visit us again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
No Air conditions in bedrooms fans only but to slow and 3 was to high
Stayed 7 nights in Jan 2020
Response from Guest Services on 22 Jan 2020
Thank you for your review. Some of the appartments do not have airconditioning in the bedrooms and most of the year this is fine.

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed at no 16, late check in, maybe that's why we got the worst place. 3 bedrooms, 2 toilets facility, 4 adults and a child. The villa was not clean, king size bed on wheels (why??!!). The air conditioning was not working in one bedroom (32 degrees C outside) one of the toilets was not flushing and both were filthy. There was a collapsed shelf with broken plates, no toilet paper, very grease oven, 2 fingers thick dust everywhere....shall I go on? We were very disappointed with the hole thing and due to the short opening hours of the reception and booking times of our tours, we could only see someone to talk to in the last day. I have got it that some places were privately owned but I would not recommend no 16 on this resort.
Stayed 3 nights in Jan 2020
Response from Emma on 12 Jan 2020
Thank you for your review, I am sorry to read you did not enjoy every aspect of your stay. I have provided your feedback to our housekeeping team as we take cleaning and presentation of our villas very seriously. I hope you can visit us again in the future

8/10 Good

Jill, Cairns

Travelled with family and small children
Liked: Cleanliness
I was very surprised to find no air conditioning in the bedrooms. Just one unit in the living area so everyone had to sleep with doors open. Some of the fan speeds were not working. Not good in the middle of summer in North Qld!
Stayed 4 nights in Dec 2019
Response from Emma on 12 Jan 2020
Thank you for taking the time to review our property. Your feedback is valuable to us in assisting with ways to improve our guest experience. Your concerns have been passed onto the relevant departments.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
it was a self contined villa with poor conditions such as poor
Stayed 2 nights in Dec 2019
Response from Emma on 12 Jan 2020
Thank you for your review, I am sorry to read you did not enjoy every aspect of your stay. If you could provide us with more information in regards to the areas that you considered as poor so that we are able to address them and pass onto the relevant staff. We appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Apartment was very dirty needs a good clean, curtain tracks were disgusting
Stayed 2 nights in Nov 2019
Response from Emma on 12 Jan 2020
Thank you for your review, I am sorry to read you did not enjoy every aspect of your stay. I have provided your feedback to our housekeeping team as we take cleaning and presentation of our villas very seriously. I hope you can visit us again in the future

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything. Very roomy. We arrived late but the staff were extremely helpful. Only fault I found was that the cutlery cups and plates needed washing before using as the previous tenants were pretty lazy and put them away with food still on them. Stay at this property previously and will be back.
Stayed 1 night in Nov 2019
Response from Guest Services Team on 3 Dec 2019
Thank you for your feedback, we are delighted you enjoyed your stay. We will address your concerns with our housekeeping department. We do hope to welcome you back again soon.

6/10 Okay

Julia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
STINKS
It was stinky and felt dirty :((
Stayed 3 nights in Nov 2019
Response from Beach Court Holiday Villas Team on 25 Nov 2019
HiJulia Thank you for your review, I am sorry to read you did not enjoy every aspect of your stay. I have provided your feedback to our housekeeping team as we take cleaning and presentation of our villas very seriously. I hope you can visit us again in the future

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
on arrival, we had to move a linen bag and a bag of rubbish from beside the front door to gain access to our alotted car space. We have stayed approx 6 times previously over the past 15 years, but never in this room before. Although the majority of the furnishings have been updated, the dirty walls and hand marks around the unit on all the doors and light switches were unforunate.It looks like the walls,skirting boards and switches appear to be never cleaned nor painted in a very long time. We paid $250 for 2 nights, but would be happy to pay more if the rooms were clean and repainted.Finally we needed two days away in nice surrounds ,but unforunately for two full days a bob cat was digging up almost all the gardens including outside our ground floor unit. Will we come back again, no would be the answer.
Stayed 2 nights in Nov 2019
Response from Guest Services on 28 Nov 2019
Thank you for your feedback. We regret that you did not enjoy your stay at Beach Court. May you please contact us directly so we can be advised which villa you stayed in so we can direct our team how to recifty and improve our services.