Softly lit and decorated with pale marbles and woods, a health-and-beauty spa features a large couple's room containing a two-person spa tub. The tub is set on a marble platform bordered by a semi-circular marble-brick wall with niches holding candles and seashell sculptures. Above the spa tub, a dark, recessed ceiling twinkles with star-like lights. The spa offers hair and nail care, massage, body wraps and scrubs, hydrotherapy, facials, and Swiss and Scotch showers. (Spa and beauty treatments and services incur surcharges.)
Children and teens enjoy their own facilities. Toddlers 18 months to 3 years gather in a multicolored, air-conditioned clubhouse containing a cushioned playground for supervised activities. Kids ages 4–12 can use an open-air children's club (with supervision) featuring a water park with a 15 x 15 meter (50 x 50 foot) pool containing three water slides and a narrow-channel, elevated, L-shaped pool with a fountain shower at one end. Teens can relax in their own separate area where they can enjoy a ping pong tables, volley ball court, and a soccer field.
Nightly theme shows with professional dancers are held 9–10 PM for children of all ages, featuring popular characters such as Barney, The Little Mermaid, and Shrek.
The resort provides one-way transportation to a Cancún nightclub each night.
An air-conditioned fitness center contains cardio machines, free weights, and a universal gym. A business center is equipped with four computers; wireless Internet access is available (surcharge). Meeting rooms can accommodate up to 500 people. On-site shopping includes gifts, jewelry, and crafts. A doctor's office is open from morning to early evening, with the doctor on call during non-office hours (surcharges for services). The resort purifies its water.
- Swimming pool - indoor
- Swimming pool - outdoor
- Poolside bar
- Swim-up bar
- Swimming pool - children's
- Spa services on site
- Spa tub
- Steam room
- Sauna
- Full-service health spa
- Massage - spa treatment room(s)
- Concierge desk
- Complimentary newspapers in lobby
- Pool table
- Room service (24 hours)
- Bar/lounge
- Free parking
- Secure parking
- Multiple small meeting rooms
- Exhibit space
- Banquet facilities
- Multiple large conference rooms
- Event catering
- Audiovisual equipment
- Business services
- Total number of rooms - 618
- 24-hour front desk
- Porter/bellhop
- Doorman/doorwoman
- Security guard
- Multilingual staff
- Medical assistance available
- Currency exchange
- Hair salon
- Gift shops or newsstand
- Shopping on site
- Babysitting or childcare
- Tour assistance
- Beauty services
- Children's club
- Laundry facilities
- Dry cleaning/laundry service
- Arcade/game room
- Air-conditioned public areas
- Elevator/lift
- Tennis on site
- Wedding services
- Supervised childcare/activities
- Suitable for children
- Health club
- Business center
- Snack bar/deli
- Tours/ticket assistance
- Area shuttle (complimentary)
- Rooftop terrace
- Luggage storage
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