Property entrance

Reviews of The Sebel Canberra Campbell

4 out of 5
The Sebel Canberra Campbell
16 Provan Street, Campbell, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 85 reviews" "
Rating 8 - Good. 18 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 1 out of 85 reviews" "
Rating 2 - Terrible. 3 out of 85 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Neil

Liked: Amenities, property conditions & facilities
Close to the National War Memorial
Stayed 2 nights in Apr 2024

10/10 Excellent

Josh

Liked: Property conditions & facilities
was very nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice hotel, close to sites
Stayed 3 nights in Apr 2024
Response from Bibek on 27 Apr 2024
Dear Linda, Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be conveniently located near the sites you wanted to visit.If there's anything else we can assist you with or if you have any suggestions for how we can make your next stay even better, please feel free to let us know. We're here to ensure you have a comfortable and enjoyable experience with us.We look forward to welcoming you back for another pleasant stay in the future!Warm regards,Bibek Gautam - Duty Manager Sebel Campbell

10/10 Excellent

Ashani

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had such a comfortable stay there, with nothing to fault. The room was impeccably clean and beautifully designed - very cozy. Loved it!
Stayed 2 nights in Apr 2024
Response from Bibek on 15 Apr 2024
Dear Ashani, Thank you for your wonderful feedback! We're thrilled to hear that you had such a comfortable stay and that you found everything to your satisfaction. It's great to know that you appreciated the impeccable cleanliness and beautiful design of our rooms, finding them cozy and inviting.Providing a seamless and enjoyable experience for our guests is our priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to reach out. Safe travels until we see you again!Thank you Kind regards, Sebel CampbellBibek Gautam - Duty manager

10/10 Excellent

Sharon, Newtown

Travelled with partner
Liked: Amenities
We found the concierge friendly, the accommodation excellent. Very quiet, with everything we needed.
Stayed 3 nights in Mar 2024
Response from Bibek on 25 Mar 2024
Dear Sharon, We're thrilled to hear that you had a wonderful experience with our concierge and found the accommodation excellent. It's great to know that everything was quiet and that you had all the amenities you needed during your stay. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing our hotel!Kind Regrds, Bibek Gautam Sebel Campbell

10/10 Excellent

Dave Jamie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bibek on 26 Jan 2024
Hi Dave, Thank you for your feedback. We'd like to welcome you next time in sebel Campbell. Thank you Kind Regards, Sebel Campbell

10/10 Excellent

Jason

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great property, love that it was pet friendly and was filled with all the essential amenitites away from home :-)
Stayed 1 night in Jan 2024
Response from Bibek on 13 Jan 2024
Dear Jason, Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your stay at our property. We take pride in being pet-friendly and providing all the essential amenities to make it feel like a home away from home. If you have any suggestions or if there's anything we can improve upon, please feel free to let us know. We look forward to welcoming you back in the future!Kind Regards, Sebel Cambell

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We liked the luxurious feel to the apartment- it was beautifully styled. Bed was huge and super comfy with lovely linen and soft squishy pillows. Bathroom was luxury andcwe had everything we needed in the kitchen. WiFi worked well and parking space fine if a bit expensive on top of an already expensive apartment for three nights. Would have liked to have been able to ooen windows for some fresh air and also tge guy on reception was not as clear as he coukd have been about how to access parking (English was not his first language). We had a noisy neighbour one night but that sometimes happens I guess.
Stayed 3 nights in Jan 2024
Response from Bibek on 12 Jan 2024
Dear Sheila, Thank you for taking the time to share your detailed feedback with us. We are thrilled to hear that you enjoyed the luxurious feel of the apartment and appreciated its beautiful styling. It's wonderful to know that the bed, linen, pillows, and bathroom met your expectations, and that you found the kitchen well-equipped.We apologize for any inconvenience you experienced with the parking cost. We understand the importance of transparency, and we will review our pricing structure to ensure it aligns with our commitment to providing value for our guests.Your note about the difficulty in accessing parking and the language barrier is duly noted. We will address this with our reception team to enhance communication and make sure that all guests receive clear instructions, regardless of language differences.We regret the disturbance caused by a noisy neighbor and appreciate your understanding that such situations can occasionally occur. Please know that we take such matters seriously and will explore ways to minimize such disturbances in the future.We truly appreciate your valuable feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.If you have any further comments or suggestions, please feel free to share.Kind Regards, Sebel Campbell

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Bibek on 12 Jan 2024
Dear Francis, Thank you for your feedback. We'd love to welcome to next time to sebel campbell. Kind Regards, Sebel Campbell

10/10 Excellent

Yavuz

Stayed 1 night in Jan 2024
Response from Bibek on 28 Jan 2024
Dear Yavuz, Thank you for your feedback. We'd love to welcome you next time at sebel Campbell. Thank you Sebel Campbell

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Bibek on 12 Jan 2024
Dear Grace, Thank youfor your feedback. We'd love to welcome you sebel Campbell next time. Kind Regards, Sebel Campbell.

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Bibek on 12 Jan 2024
Dear John, Thank you for your feedback. We'd love to welcome you next time at sebel Campbell. Kind Regards, Sebel Campbell.

8/10 Good

Karen, Coogee

Liked: Cleanliness, property conditions & facilities
all good
Stayed 1 night in Nov 2023
Response from Bibek on 17 Nov 2023
Hi Karen, Thank you for your feedback. We'd love to welcome you next time. Thank you Sebel Campbell

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern property with good amenities. Not much character but comfortable enough.
Stayed 1 night in Oct 2023
Response from Bibek on 29 Oct 2023
Dear Jasmin, We appreciate your feedback and are pleased to hear that you found our property to be modern with good amenities. Your comfort is important to us, and we're glad to know that you found your stay comfortable. While we understand your comment about the property lacking character, we aim to create a clean and contemporary environment for our guests. Your input is valuable, and we will certainly consider how we can infuse more character into the property without compromising the comfort and convenience we offer. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Sebel Campbell

8/10 Good

Rob

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Bibek on 20 Oct 2023
Dear Rob, Thank you for your feedback. We'd love to welcome you next time to Sebel Campbell. If there is anything please contact us directly to hotel. Thank you Sebel Campbell

10/10 Excellent

Israli

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Rooms are clean.
Stayed 1 night in Oct 2023
Response from Naitik on 10 Oct 2023
Hi Israli, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. We will pass this message to management. Warm regards, The Sebel Canberra Campbell Team

8/10 Good

Bec

Liked: Cleanliness, property conditions & facilities
Quiet, clean apartment, perfectly close to where we needed.
Stayed 1 night in Oct 2023
Response from Naitik on 9 Oct 2023
Hi Bec, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. We will pass this message to management. Warm regards, The Sebel Canberra Campbell Team

4/10 Poor

Kadambari, Lane Cove

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Not worth the price I paid
Stayed 2 nights in Sep 2023
Response from Team Sebel on 2 Oct 2023
Dear Kadambari, Thank you for taking the time to tell us about your experience at The Sebel Canberra Campbell. We are sorry that your experience did not meet your expectations; from location point of view. please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Campbell Team

8/10 Good

Robert

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Naitik on 1 Oct 2023
Hi Robert, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. We will pass this message to management. Warm regards, The Sebel Canberra Campbell Team

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Five stars. Modern, comfortable and all you need for a short central stay.
Stayed 1 night in Sep 2023
Response from Bibek Gautam on 29 Sept 2023
Hi Debra, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a five-star experience during your stay with us. Our team works hard to provide a modern and comfortable environment, ensuring that you have everything you need for a great short stay in the heart of the city. We appreciate your support and look forward to welcoming you back in the future.Thank you Sebel Campbell

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Bibek Gautam on 30 Sept 2023
Hi Michelle, Thank you for your feedback. We'd love to welcome you next time. Sebel Campbell

10/10 Excellent

Mengyue

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Perfect to have an escape with pet. Very friendly and helpful staff. Clean condition of the room. Very much satisfied.
Stayed 1 night in Sep 2023
Response from Naitik on 28 Sept 2023
Dear Mengyue,Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

8/10 Good

Gwen

Liked: Cleanliness, room comfort
I would have prefered to have two chairs in the room. Present seat not comfortable.
Stayed 2 nights in Sep 2023
Response from Bibek Gautam on 27 Sept 2023
Dear Gwen, Thank you for your feedback. We appreciate your suggestion for two chairs in the room, and we will certainly consider this as we strive to improve our accommodations for our guests' comfort and satisfaction. Your input is valuable to us, and we hope to make your next stay even more enjoyable.Thank you Sebel Campbell

10/10 Excellent

Neil, Sandringham

Stayed 4 nights in Sep 2023
Response from Naitik on 15 Oct 2023
Hi Neil, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. We will pass this message to management. Warm regards, The Sebel Canberra Campbell Team

10/10 Excellent

Claudius

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
In immaculate condition, very livable and modern layout!
Stayed 1 night in Sep 2023
Response from Team Sebel on 24 Sept 2023
Dear Claudius,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

10/10 Excellent

Virginia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lack of immediate dining facilities is the only thing that lets this place down. Having said that there is a noodle bar and wine bar within a block. Otherwise - fabulous!
Stayed 1 night in Sep 2023
Response from Bibek Gautam on 15 Sept 2023
Dear Virginia, Thank you for taking the time to share your feedback with us. We truly appreciate your valuable input, as it helps us improve our services and make your future stays even more enjoyable.We're delighted to hear that you found your overall experience at our establishment to be fabulous! It's always our goal to provide a memorable and comfortable stay for our guests.We understand that the lack of immediate dining facilities was a concern for you. While we do not have on-site dining options, we appreciate your understanding in exploring the nearby noodle bar and wine bar within a block. It's wonderful to know that you were able to find suitable alternatives nearby.Your satisfaction is our priority, and your comments will be shared with our team to continuously enhance our guests' experience. If you have any further suggestions or specific feedback, please feel free to share it with us. We're always eager to hear from our guests.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Sebel Campbell

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Poor Customer Service
Receptionist was quite rude and unprofessional. Very poor customer service.
Stayed 1 night in Aug 2023
Response from Bibek Gautam on 2 Sept 2023
Dear Guest, I hope this message finds you well. Firstly, I would like to extend my sincerest apologies for the experience you had during your recent stay at our hotel. Your feedback is incredibly important to us, and we take your comments seriously.I am truly disappointed to hear that our receptionist did not meet the professional and courteous standards of service that we strive to provide to all our guests. Please accept my heartfelt apologies for any inconvenience or discomfort this may have caused you.Once again, I want to thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to restore your faith in our hotel in the future.Warm regards,Sebel Campbell

8/10 Good

Burke

Liked: Cleanliness, property conditions & facilities
The room was great, close to the war memorial for the Vietnam veterans 50th anniversary. Should have two chairs though, not one stool. Nowhere to sit for older people.
Stayed 4 nights in Aug 2023
Response from The Sebel Campbell on 22 Aug 2023
Dear Bruke, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Booking. Com. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Average
The hotel felt brand new and in good condition at first glance but we were shocked when front desk initially said parking was full. It was only when we explained we had driven a long distance that they admitted us in and confirmed there was parking available. Inside our room looked nice and had lots of amenities but it smelt heavily like food. Although its exteriors are nice, The Sebel Campbell needs more floor staff to maintain upkeep and guest services to match it
Stayed 1 night in Aug 2023
Response from Bibek Gautam on 1 Sept 2023
Dear valued guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at The Sebel Campbell. We appreciate your input and would like to address the points you raised.We're glad to hear that you found our hotel to be in good condition and appealing upon your arrival. We apologize for the confusion regarding the parking situation. Our policy is indeed based on a first-come, first-served basis, and we understand that it must have been frustrating to initially hear that parking was full. We're glad we could accommodate you after explaining your situation.We're pleased that you enjoyed the amenities in your room, but we're sorry to learn about the food odor issue. We'll make sure to address this with our housekeeping team to ensure that our guests have a comfortable and odor-free environment.Your feedback regarding our staffing and guest services is duly noted. We understand the importance of providing excellent service to match the quality of our facilities. We'll review our staffing levels and training to ensure that we can maintain the upkeep of the hotel and enhance the guest experience.Once again, thank you for sharing your thoughts with us. We take your feedback seriously and will use it to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Front Office Team The Sebel Campbell

10/10 Excellent

Angelika

Liked: Cleanliness, amenities, property conditions & facilities
Good kitchenette. Was able ti get late checkout when my flight left in the afternoon. Helpful staff.
Stayed 5 nights in Aug 2023
Response from The Sebel Campbell on 9 Aug 2023
Dear Angelika, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Booking. Com. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

10/10 Excellent

Craig and Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Standard, very clean, high standard.
Stayed 2 nights in Jul 2023
Response from Naitik on 1 Aug 2023
Dear Craig & Amanda,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Naitik on 29 July 2023
Dear James,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
location and comfortable,
Stayed 3 nights in Jul 2023
Response from Naitik on 20 July 2023
Dear Tina,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

2/10 Terrible

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Communication with the property was poor.
Stayed 1 night in Jul 2023
Response from Naitik on 13 July 2023
Dear Paul, Thank you for taking the time to tell us about your experience at The Sebel Canberra Campbell. We are sorry that your experience did not meet your expectations; from location point of view. please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Campbell Team

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location for a short Canberra family break with our little woofer!
Stayed 3 nights in Jul 2023
Response from Naitik on 13 July 2023
Dear Carolyn, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

6/10 Okay

Julianna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There is only 20 parking spaces for the hotel rooms in what seems to be an apartment building so parking is not guaranteed and if someone decides to park in your paid spot you have no parking as its attached to an apartment building. The rooms are small but have good features. My gripe is though that the amount of fragrance that is used in this hotel is unnecessary. Anything placed on the floor is now covered in perfume and its asthma inducing. Please stop using so many chemicals in rooms- fresh air is fine! Close to the city but still a way out and not many dining options nearby. will need a car to get around. also only 1 tiny lift for the whole building meaning you can be waiting for 10-15 mins to get anywhere.
Stayed 4 nights in Jul 2023
Response from Naitik on 13 July 2023
Dear Julianna, Thank you for taking the time to tell us about your experience at The Sebel Canberra Campbell. We are sorry that your experience did not meet your expectations; from location point of view. please allow us to express our sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Sebel Campbell Team

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 2 nights in Jul 2023
Response from Naitik on 13 July 2023
Dear Kathryn, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

2/10 Terrible

Mark

Stayed 1 night in Jul 2023
Response from The Sebel Campbell on 3 July 2023
Dear Mark, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback. It is truly rewarding when we receive feedback such as yours. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Team

8/10 Good

James

Travelled with partner
Liked: Cleanliness
Position, cleanliness, convenient with pleasant staff.
Stayed 2 nights in Jun 2023
Response from The Sebel Campbell on 3 July 2023
Dear James, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback. It is truly rewarding when we receive feedback such as yours. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Team

10/10 Excellent

Jack

Stayed 2 nights in Jun 2023
Response from Naitik on 20 July 2023
Dear Jack,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff friendly, kind. Clean
Stayed 4 nights in Jun 2023
Response from The Sebel Campbell on 3 July 2023
Dear Erin, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback. It is truly rewarding when we receive feedback such as yours. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Team

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness
The room was very small, you had to have the bathroom door open to dry yourself properly. The kitchenette was well set out. The staff at reception were not welcoming and didn’t smile. Compared to other motels in Canberra close to civic it was expensive.
Stayed 2 nights in Jun 2023
Response from The Sebel Campbell on 18 June 2023
Dear Peter, Thank you for choosing The Sebel Canberra Campbell and for taking the time to provide feedback about your experience with us. I would like to start by apologizing to you for not meeting your room expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to improve our service in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for choosing The Sebel Canberra Campbell, and if we can be of assistance to you, please feel free to contact us any time. Sincerely, The Sebel Canberra Campbell Team

10/10 Excellent

Lubi

Travelled with family
Liked: Cleanliness, room comfort
Brand new and great location
Great location, clean, comfortable bed and very quite rooms. Friendly reception desk. Fantastic rain shower and quality bathroom facilities.
Stayed 2 nights in Jun 2023
Response from Naitik on 18 June 2023
Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team.

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a 'quiet room'' and instead got one near the lift. The reception staff were helpful and accommodating.
Stayed 2 nights in Jun 2023
Response from Naitik on 18 June 2023
Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

8/10 Good

Robyn

Stayed 1 night in Jun 2023
Response from Naitik on 18 June 2023
Dear Robyn, Thank you for choosing to stay with us at The Sebel Canberra Campbell and sharing your feedback on Expedia. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team of The Sebel Campbell. We look forward to welcoming you back in the near future. Warm regards, The Sebel Canberra Campbell Front Office Team

10/10 Excellent

Christos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and modern with all the amenities one would need during a short stay in Canberra, kitchenette with stove top, microwave, fridge as well as a washer and dryer.
Stayed 1 night in May 2023
Response from The Sebel Campbell on 14 May 2023
Dear Christos,We very much appreciate your comments regarding your stay at The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Business Trip hotel
Well located. Hotel still feels very new. Rooms are well appointed and comfortable. Well set up for business trip.
Stayed 1 night in May 2023
Response from The Sebel Campbell on 7 May 2023
Dear Kim,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.It's always a pleasure to receive positive feedback, I am sure this feedback will serve as an encouragement as we strive to continuously improve the quality of our service.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Sebel Campbell

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
I could from time to time only get 3G on my phone. I was unable to use my phone for contacting any one by talking. Very frustrating and annoying. At other times I could get 4g but I only had two bars of signal. Very poor.
Stayed 5 nights in Apr 2023
Response from The Sebel Campbell on 7 May 2023
Dear Jo,We very much appreciate your comments regarding your stay at the The Sebel Canberra Campbell.You are right to point the mobile network concerns. In Campbell area, we are facing some mobile network issues and we are in contact with the mobile network providers to make it better as soon as possible. We very much appreciate your concerns and we strive to continuously improve the quality of our service.Thank you again for sharing your experience.Sincerely,The Sebel Campbell Front Office Team

10/10 Excellent

Nadine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unable to control aircon. Hot in room with no window. Otherwise great place to stay
Stayed 2 nights in Apr 2023
Response from Arslan on 1 May 2023
Dear Nadine, Thank you for taking the time to provide your experience and going into details as you have to outline your overall journey at the Sebel Canberra Campbell. Very fair feedback that we will take on board and be sure to share with the team to always do better.Thank you again and I do believe the room's window may be open. That's why you couldn't control the Air Con. If these kind of things happen, please contact reception immediately and we will be more than happy to make your stay as comfortable as possible.Kind regards,Front Office Team

10/10 Excellent

Ian

Stayed 1 night in Apr 2023
Response from The Sebel Campbell on 28 Apr 2023
Dear Ian,Thank you for staying at The Sebel Campbell and positive review. We look forward to welcome you at The Sebel Campbell again.Kind regards,Front Office Team