Lobby

Reviews of Novotel Canberra

4.5 out of 5
Novotel Canberra
65 Northbourne Avenue, Canberra, ACT

Reviews

7.2

Good

Rating 10 - Excellent. 266 out of 998 reviews" "
Rating 8 - Good. 337 out of 998 reviews" "
Rating 6 - Okay. 188 out of 998 reviews" "
Rating 4 - Poor. 137 out of 998 reviews" "
Rating 2 - Terrible. 70 out of 998 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Youvrind (Duty Manager) on 15 Apr 2024
Dear Thomas,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

4/10 Poor

Janelle

Travelled with partner
Disliked: Staff & service
Shower head needs replacing. Water sprayed everywhere. Water stopped mid shower for approx 10 seconds. Only 3 pillows provided for a king size bed. Bed linen stiff.
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice place for a short stay
Stayed 3 nights in Mar 2024
Response from Youvrind (Duty Manager) on 5 Apr 2024
Dear Steve,Thank you for your kind words! We're delighted to hear that you found our place suitable for your short stay. Should you ever need accommodation in the future, don't hesitate to reach out. We'd love to host you again!Kind Regards,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, good value
Stayed 2 nights in Mar 2024
Response from Youvrind (Duty Manager) on 5 Apr 2024
Dear Christine,We greatly appreciate your positive feedback! Our team strives to provide helpful assistance to all our guests, and it's wonderful to hear that they made a positive impression on your stay. We're also glad to know that you found value in your experience with us. Should you have any further needs or inquiries, please feel free to reach out. We look forward to welcoming you back for another enjoyable stay in the future!Kind Regards,

10/10 Excellent

Lydia

Stayed 1 night in Mar 2024
Response from Youvrind (Duty Manager) on 15 Apr 2024
Dear Lydia,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for taking the time to share your feedback with us and we look forward to welcoming you back for another enjoyable stay in the heart of the city!Kind Regards,

10/10 Excellent

Nikolay, Thousand Oaks

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place while visiting Australian Capital located in the Central Business District with a lots of places to eat and shop. Close to historic downtown of Canberra and surrounding areas.
Stayed 1 night in Feb 2024
Response from Youvrind (Duty Manager) on 22 Feb 2024
Dear Nikolay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location in the Australian Capital, particularly in the Central Business District, to be very nice. It's great that you enjoyed the convenience of having numerous dining and shopping options nearby.We take pride in our proximity to the historic downtown of Canberra and the surrounding areas, and we're pleased that this added to your overall experience. We appreciate your feedback and look forward to welcoming you back for another enjoyable visit.Best regards,

4/10 Poor

Duane

Housekeeping was poor. No soap in bathroom. No exhaust fan in bathroom but a sign threatening a $500 fine if steam goes outside, did not change any clean glasses.. housekeeping did not pick up one piece of rubbish left on the floor staff very friendly at reception, but housekeeping leaves a lot to be desired. Old facilities, will not stay there again.
Stayed 2 nights in Feb 2024
Response from Tess on 10 Apr 2024
Dear Duane,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, family friendly hotel close to all attractions, food and shopping. Facility were clewan and in good condition. It was perfect for our short stay getaway. Readably priced too.
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 17 Feb 2024
Dear Pauline,Thank you for taking the time to share your positive experience! We are delighted to hear that you found our hotel to be nice, family-friendly, and conveniently located near attractions, food, and shopping. It's wonderful to know that the facilities met your expectations and were in good condition.We're thrilled to have been a part of your short stay getaway, and we appreciate your kind words about our reasonably priced accommodations. If your travels bring you back to the area, we would love to welcome you and your family again.Safe travels!Best regards,

6/10 Okay

Sam N Yaz

Average property. Nothing special. Overall it was clean and tidy. Excellent location.
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 17 Feb 2024
Dear Sam N Yaz,Thank you for sharing your thoughts with us. We appreciate your stay and feedback. We're glad to hear that you found our property clean and tidy and that our location met your expectations.While we aim for excellence in all aspects, we understand that there's room for improvement. If there are specific areas you feel we could enhance to make your experience more special, we'd love to hear your suggestions.We value your input and hope to have the opportunity to welcome you back for an improved stay.Best regards,

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 23 Jan 2024
Dear Brianna,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Suzanne,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We're thrilled to hear that the pool and spa were the highlights of your trip, especially for the kids. Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 Okay

Krista

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 17 Feb 2024
Dear Krista,Thank you for your positive feedback! We're pleased to hear that you had a satisfactory experience during your stay. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share.We appreciate your choosing us and hope to have the pleasure of welcoming you back in the future.Best regards,

8/10 Good

Gary

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Gary,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

Jonathan Cooke

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Jonathan,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Excellent

ROSS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 5 nights in Jan 2024
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Ross,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities
Decent living and convenient location
Stayed 5 nights in Jan 2024
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Mark,Thank you for sharing your thoughts with us! We're pleased to hear that you had a decent living experience and found our location convenient. Your feedback is important to us, and we're glad to know that you enjoyed your stay.If there's anything specific you think we could improve upon, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of hosting you again in the future.Best regards,YouvrindDuty Manager

6/10 Okay

Brian, Perth

Travelled with partner
Disliked: Amenities
Pretty average all round - would not stay again
Stayed 3 nights in Dec 2023
Response from Tess on 10 Apr 2024
Dear Brian,Thank you for choosing to stay at Novotel Canberra and for taking the time to share your feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations.Kind Regards,Tess McLaughlinFront Office Manager

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Youvrind (Duty Manager) on 10 Jan 2024
Dear Gemma,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Creating enjoyable experiences for our guests is our priority, and we're delighted to know that the amenities added to your overall positive stay. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

jangbahadur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Jang Bahadur,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Jennifer,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Excellent

Jayasankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Jayasankar,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 Okay

ward

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Youvrind (Duty Manager) on 17 Feb 2024
Dear Ward,Thank you for sharing your positive feedback. We are delighted to hear that your overall experience was good. If there are specific aspects you enjoyed or any suggestions you'd like to offer, we would love to hear more about your stay.We appreciate your choosing us and look forward to welcoming you back for another enjoyable experience.Best regards,

2/10 Terrible

Kin Lok

Stayed 3 nights in Dec 2023
Response from Tess on 10 Apr 2024
Dear Kin,Thank you for choosing to stay at Novotel Canberra and for taking the time to provide feedback.I'm sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and I apologise for any aspects of your stay that were disappointing. We strive to provide exceptional service and accommodations, and I regret that we were unable to meet your needs on this occasion.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you for sharing your thoughts with us.Kind Regards,Tess McLaughlinFront Office Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
I was very disappointed with the cleanliness of the room and the hotel. The carpet was filthy and the room looked like it had not been cleaned for a long time. When I complained, they moved me to another room, but it was not much better. The carpet was still dirty and the bathtub had peeling paint. I do not recommend this hotel and I will never stay here again.
Stayed 2 nights in Dec 2023

4/10 Poor

James

Liked: Cleanliness
Novotel Preston had . terrific staff . excellent food with broad selection . plentiful parking. . good pricing Novotel Canberra had some decent staff in the restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

Gorana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and great location
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Gorana,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our staff lovely and enjoyed our great location.Your kind words are truly appreciated, and we look forward to welcoming you back for another wonderful experience in the future.Thank you for choosing us for your stay.Best regards,YouvrindDuty Manager

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Malgorzata,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

Grace F Kiew

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Grace,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 Okay

Jeffery

Liked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you and your family back for more memorable moments in the future!"Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

east

Good location
Stayed 2 nights in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Guest,Thank you for your feedback! We're delighted to know that you found our location to be good. We strive to provide our guests with a convenient and enjoyable experience.We appreciate your support and look forward to welcoming you back on your next visit.Best regards,YouvrindDuty Manager

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear JeremyWe very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

10/10 Excellent

Doug

Stayed 2 nights in Nov 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Doug,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms in good condition and comfortable
The room was quite large and comfortable however I found it to be a little dated. The TV wasn't smart and I wasn't able to connect my devices. The decor was dated as well but in good condition and comfortable.
Stayed 3 nights in Nov 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Guest,Thank you for taking the time to share your thoughts on your recent stay with us. We're pleased to hear that you found the room quite large and comfortable. Your feedback regarding the dated decor and non-smart TV is valuable to us.We apologize for any inconvenience caused by the outdated technology in the room. We are constantly working towards improving our amenities and will certainly consider upgrading the TVs and decor to enhance our guests' experience.We appreciate your understanding, and we hope to have the opportunity to welcome your back, providing an updated and even more comfortable stay.Thank you for choosing us.Best regards,YouvrindDuty Manager

2/10 Terrible

Caden

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I wouldn’t stay at Novotel Canberra again… the check in process was long and annoying as we couldn’t park our car at the hotel. The staff need to be retained. We got charged for items that they didn’t have on their room service menu. The reception and room service teams were hard to get a hold of. There was no late night menu and the room was awkward with the bathroom sink in the middle of the room and not part if the bathroom. Would have been nice to have a bath however there was only a shower. The bed was very soft and uncomfortable and only had 2 soft pillows… I had to request more pillows three times before we got more. I won’t be going back to the Novotel Canberra anytime soon.
Stayed 2 nights in Dec 2023

8/10 Good

Stewart

Stayed 3 nights in Nov 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Stewart,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back for more memorable moments in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

6/10 Okay

Stephanie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our stay at the Novotel Canberra was disappointing. We booked a room with a fold out sofa bed for our daughter - the sofa bed mattress was old and saggy and the bed was not made up when we arrived. The morning of our check out, there was a homeless man sleeping on the day bed outside the elevators. He knocked on our door and when we opened the door he told us he had heard gunshots. This made us feel very unsafe. When we reported this to the hotel staff they did not make any offer to follow up or check in with us to ensure we knew they had taken action.
Stayed 1 night in Nov 2023

2/10 Terrible

Denis

Disliked: Staff & service, property conditions & facilities, room comfort
The air conditioning blew out warm air the whole time we were there. We asked to get it fixed and they said they did but it was still hot
Stayed 2 nights in Nov 2023

4/10 Poor

trent

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Lesley

Stayed 2 nights in Nov 2023
Response from Youvrind (Duty Manager) on 23 Jan 2024
Dear Lesly,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an overall good stay with us. Our team works hard to provide a positive experience for our guests, and it's rewarding to know that our efforts made a difference for you. Your input is valuable as we continually strive to enhance our services.We appreciate your choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future.Warm regards,YouvrindDuty Manager

10/10 Excellent

Jill

Stayed 1 night in Nov 2023
Response from Youvrind (Duty Manager) on 21 Jan 2024
Dear Jill,We very much appreciate your comments regarding your stay at the Novotel Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to welcoming you back for more memorable moments in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youvrind Duty Manager

8/10 Good

Victoria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 7 Nov 2023
Dear Guest,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.Warm Regards,Guest Relation TeamNovotel Canberra

10/10 Excellent

Junior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional
Stayed 2 nights in Oct 2023

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know what you are getting with .Novotel. room is clean and a comfortable bed.
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 7 Nov 2023
Dear Guest,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.

10/10 Excellent

Alan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Oct 2023
Response from Guest Relations Team on 7 Nov 2023
Dear Guest,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.

10/10 Excellent

Chris

Travelled with partner
Liked: Amenities
Great location. Rooms were very good. The underground car was pretty tight and congested. Not a place for big cars.
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2023
Response from Guest Relations Team on 7 Nov 2023
Dear Guest,Greetings from Novotel Canberra!!Thank you for your time given to express your wonderful feedback. We are delighted to know that your experience at the hotel was excellent and the hotel suited your needs perfectly.I have shared your feedback with the team and our associates, which truly drives us to give our very best. At Novotel Canberra, we take pride in ensuring our customer’s satisfaction. We deeply value your relationship with Accor Hotels and are committed to provide you the highest level of services.If you have any further queries or comments, please feel free to contact us directly. Looking forward to welcome you back at Novotel Canberra.

4/10 Poor

Michael

Travelled with partner
Disliked: Property conditions & facilities
Room was old, was put in a disabled room so everything was too low and was more like a hospital room than a hotel room. I went with Novotel thinking I would get a half decent hotel room. Well I know better next time and to think I paid just on $200 for a room with bugs hiding under the carpet too.
Stayed 1 night in Oct 2023

10/10 Excellent

Hala, Auckland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Nice clean and tidy Friendly service Close to shops
Stayed 1 night in Oct 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023