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Reviews of Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Reviews

5.2
Rating 10 - Excellent. 35 out of 220 reviews" "
Rating 8 - Good. 27 out of 220 reviews" "
Rating 6 - Okay. 45 out of 220 reviews" "
Rating 4 - Poor. 38 out of 220 reviews" "
Rating 2 - Terrible. 75 out of 220 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bea

Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly. Dirty. Will not stay here again.
Stayed 3 nights in May 2024

8/10 Good

Win

Liked: Property conditions & facilities
Quiet
Stayed 2 nights in May 2024

2/10 Terrible

Bhavya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Kaurpreet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t go there. It is so unsafe and dirty. Please read reviews before you go
Stayed 1 night in May 2024

8/10 Good

Lovepreet

Liked: Cleanliness
It was average.
Stayed 2 nights in May 2024

8/10 Good

Linda

Travelled with family
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024

2/10 Terrible

RAY, Toronto

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms not clean, too many homeless people outside and police locked down the hotel.
Stayed 5 nights in May 2024

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was disgusting, it wasnt clean. Hair all over bath tubs, floor wasnt vaccumed. The room spelled like stale cat pee. I guess you get what you pay for, i would never stay here again.
Stayed 1 night in May 2024

8/10 Good

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they should install automated front doors that open and close
Stayed 8 nights in May 2024

8/10 Good

Kathy-Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place but bed wasn't comfortable.
Stayed 1 night in May 2024

2/10 Terrible

Neshat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024

2/10 Terrible

Surbhi, Winnipeg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean . Nice
Stayed 1 night in Feb 2024

2/10 Terrible

Sydney, Lacombe

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible hotel. There were homeless, drug addicts waiting for us outside. They were very loud and aggressive. The check in people seemed very annoyed by our presence. The hotel is under construction and dirty. The bedding was not changed and had blood on it. It looked nice but the closer you looked the worse it got.
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 Terrible

Ivan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in May 2024
Response from General Manager on 18 May 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

8/10 Good

harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
riff raff hanging around outside the front doors
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Channel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 Terrible

Hammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested for non smoking room and room was full of smoke smell. Room was trash, washroom was very dirty and smoke like smoke house. Very very bad experience
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Riya

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Gursharan

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Deondre

Liked: Cleanliness
Disliked: Property conditions & facilities
Serve bread and apple every morning for breakfast
Stayed 6 nights in May 2024
Response from General Manager on 15 May 2024
I apologize for breakfast. We are working on improvements. Again I apologize.

6/10 Okay

Karen

Travelled with pets, Travelled with partner
Liked: Amenities
Great value for the money, basic but sufficient. We stayed before a flight, so good location for that. The hotel is older, but clean enough. They are under renovations, so should be really great once they modernize a bit. Don’t go here if you want luxury or are super picky/stuck up. This is a basic hotel for a basic price- you get what you pay for. We slept great, it was nice and quiet, and pet friendly too.
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Hazem

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not clean at all
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.

2/10 Terrible

Rhianna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had to change rooms 3 times…paid $40 to upgrade because the first two were so bad, which was a huge ripoff, and the 3rd room still had a stained mattress which disgustingly we didn’t see until it was too late. The first room had blood on the wall. If there was any way I could have got the money back we would have just left. The staff were nice but the hotel is gross. The pictures were very misleading. Run.
Stayed 1 night in May 2024

10/10 Excellent

Simran

Liked: Property conditions & facilities
morning staff was nice specially jasss
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 Poor

Joy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Barb

Decent hotel for the price
Stayed 1 night in Mar 2024
Response from General Manager on 11 May 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

6/10 Okay

Barb

Decent hotel for the price
Stayed 1 night in Mar 2024
Response from General Manager on 11 May 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.Kind regards,Managers name General Manager

10/10 Excellent

Balpreet kaur

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from General Manager on 13 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Isaac o

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from General Manager on 9 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Mikiele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Ebad

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to get a refund. They gave us first room and it wasn’t even ready. Than they moved us to secound room and that was dirty as well and missing everything. Complained and no response from management. Horrible experience and will not come back.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.

2/10 Terrible

Ahmad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was okay there couple issues we tried to open the window it fall away from the frame we asked for a pillow the staff they have no extra pillows to give us the shampoo in bathroom was less than accurate over all i would give the hotel less than average
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Armando

Disliked: Staff & service, property conditions & facilities
Need to improve the service to costumers more
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Hello,Thank you very much for your review and feedback. We are sorry you feel this way about our customer service. We believe we have a great team that takes pride in ensuring our guests are always satisfied.Once again I apologize for any misunderstanding and inconvenience this might have caused. If you would like to further discuss this specific situation, please contact me and I will be glad to do so.

6/10 Okay

Christine

Disliked: Property conditions & facilities
Don't judge a book by its cover. Was surprised with the bed, linen, curtains and clean furniture for what appears to be on the verge of becoming a dive. Had a great sleep. Could use new hardware and finishing, brighter hallway carpet. The only downside was being charged $300 for a refundable deposit with a Visa Debit. The rate of the room was $52.
Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from General Manager on 3 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 Terrible

Logan

Disliked: Cleanliness, amenities, property conditions & facilities
Stay away!
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

10/10 Excellent

Victor

Liked: Staff & service, property conditions & facilities
Value for money
Stayed 1 night in May 2024
Response from General Manager on 2 May 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 Terrible

Coen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Please don’t go here unless you absolutely can’t afford anything else. The pictures are deceiving. The lobby is nice but thats where it ends. The elevator’s carpet is stained, and the second we stepped out the hallway smelled like cigarettes and urine. The room smelled different, but not better. Maybe like wet paint, despite the paint peeling. The bed was collapsed in the middle, making it a more effective skate park than sleeping arrangement. Not to mention that the second we stepped foot into there, we instinctually felt very unsafe and anxious. We did not stay the rest of the night. Truly, if you have any other options financially, please look somewhere else.
Stayed 1 night in May 2024
Response from General Manager on 2 May 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Hassan

Stayed 1 night in Apr 2024

2/10 Terrible

Divyansh Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Hello,Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.General Manager.

4/10 Poor

Jonathan

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty and stunk like cigarette smoke. I checked in at 5 and there were people (staff) in my room, with the door and windows opened. I had an event to get to and did not have time to switch rooms or I would have. Breakfast was not good. An apple, donut, old toast, and a juice box that was pre wrapped and I picked it up at the front desk. I would not stay here again, lots of better options I the same price range or cheaper.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

2/10 Terrible

Michelle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room that is really dirty, the bed is wiggling, no floor mat, no hand towels and staff that is not very accommodating and doesn’t answer calls. I hope Expedia does not include this hotel in their list of partners. Super disappointed
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping. Thank you for letting me know. Again I am sorry.

2/10 Terrible

ardalan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not feel safe and there was a horrible smell in the hallways and it was dirty as well around the property but not much dirt inside of the room. I don't recommend it.
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and immediately left after seeing the room. On the way to the room the elevator sounded like it was going to break down. There was a wet mop on the carpet. The hotel had a weird smell to it, moldy and musty. We asked for a refund due to the condition and was denied. We booked into another hotel in the parking lot leaving
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Pankaj

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Overall avg experience but need to focus on cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping staff. Thank you for letting me know. Again I am sorry.

4/10 Poor

Jessica

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It feels like they’re running a homeless camp or halfway house out of this place. I never felt safe in the elevator or at night. People noisy in the halls at all hours of the night. I had to clean the furniture and doors because they were so disgusting. The bed was so uncomfortable and the pillows were folded in half to seem bigger. The space was good with a decent layout but it’s a shame the rest was so hard to get over. I will not be going back and I don’t recommend it for anyone with a family.
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 Okay

Jason, Edmonton

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 Okay

Karim

Travelled with family
Property was alright but good for the price. Breakfast was takeaway in a package with Juice, bread and jam also a muffin or donut (not bad) and apple). I would stay again for the price.
Stayed 2 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.I apologize for breakfast. We are working on improvements. Again I apologize.We look forward to welcoming you back soon.

10/10 Excellent

Gurpreet

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.