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Reviews of Elysium The Drift Apartment

4 out of 5
Elysium The Drift Apartment
26 Vievers Road, Palm Cove, QLD

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 21 reviews" "
Rating 8 - Good. 12 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of booking and information for access. Clean, private and very well-equipped unit. Excellent location
Stayed 4 nights in Aug 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Unit was well presented and the pool is great. What I liked best was the air conditioning which was brilliant and the best I've felt anywhere in coping with the extreme humidity days when they occur.
Stayed 2 nights in Feb 2020
Response from Stacey on 11 Feb 2020
Thank you for your kind review. We hope to see you again in beautiful Far North Queensland.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great apartment. Everything included was all that we needed for a great weekend. Thankyou
Stayed 2 nights in Jan 2020
Response from Stacey on 28 Jan 2020
Thank you so much for your kind review. We hope to see you again in our beautiful piece of paradise.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The property was in a great location, very close to everything but our room looked very tired. There were fake flowers everywhere, which made the room look very cheap. Plus there was no chopping board even though there was a kitchen. It made cooking with two kids very hard.
Stayed 4 nights in Aug 2019

8/10 Good

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment but pool one of the key reasons I booked it and it was not heated and very cold. Too cold to swim in 25 degree weather.
Stayed 4 nights in Jun 2019
Response from Sharyon Murphy on 9 July 2019
Thank you M for your review. The large round jacuzzi is heated. The swimming pool is the only pool especially in summertime that you get any relief from the hot weather as it does not get full sun on it. The heated large round jacuzzi is near the BBQ areas. It can sometimes be over looked as it is hidden with large foliage so it gives privacy to guest when using it so that people using the BBQ's don't view into this area.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The grounds were beautiful and the location was handy to the beach and restaurants. The view from the balcony over the grounds and pool was beautiful. Although very cold the pool is stunning and very relaxing to pull up a deck chair and relax. The apartment we were given was on the third level and quite a walk from the elevator which is a drama when you have three kids wanting to go to the pool and beach and back multiple times a day. The kitchen facilities would be ok to cook for one to two people but not a family. Everything was satisfactory for what we paid except for one detail - the master bed smelt like sweat. The linen looked clean so the smell must be coming from the mattress. I had to spray perfume just so I could go to sleep because laying there thinking I was laying in another persons sweat was very uncomfortable for me. I would suggest a waterproof mattress protector to contain the smell.
Stayed 2 nights in Apr 2019
Response from Sharyon Murphy on 8 May 2019
Thank you for your valued review. I am horrified and so sorry that you had this experience. This would have been rectified immediately if it had been brought to our immediate attention. This apartment in particular had new pillows and protectors purchased less than 6 weeks before your stay and we ensure they are replaced every year and as well as laundering of these items on a regular basis. The large lagoon swimming pools and the many comfy sun lounges and electric BBQ’s around the pool area are a great hit with the families. I am glad that you and your family enjoyed the resort facilities and grounds. Directly outside the resort are also many free BBQ’s picnic huts tables and chairs with a great view of beautiful Palm Cove Beach. We look forward to seeing you and your family again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool with the kids and the room was nice and spacious. The location was great too close to lovely cafes and restaurants and not a long walk to the beach and kids park.
Stayed 6 nights in Mar 2019
Response from Sharyon Murphy on 28 Mar 2019
Thank you for your wonderful review. We are glad that you found The Drift Apartments to be well located in beautiful Palm Cove. We look forward to seeing you and your family again soon so you can enjoyed the spacious swimming pools and the many restaurants on offer so close to the apartments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great location.
Stayed 2 nights in Oct 2018
Response from Sharyon Murphy on 13 Oct 2018
Thank you for taking the time to review us :) So happy to hear that you loved Palm Cove

8/10 Good

Sian

Great resort but careful who you book with.
Imagine Drift Is an amazing family friendly resort with privately owned rooms that are managed/let by a variety of agents. This room was let via Elysium, the resort next door. The resort has a fabulous pool area that caters for all ages. The location is incredible with only steps to the beach, and a huge range of restaurants and cafes. The room was un-renovated and not clean. There was open good in the cupboard and the dishes unwashed. The shower curtain was moldy and disgusting, and you couldn’t shower without it touching you. We would stay at Drift again, but be sure to book through the resort itself and the staff are supper helpful. They can point you in the direction of an updated room.
Stayed 2 nights in Sep 2018
Response from Sharyon Murphy on 13 Sept 2018
Thank you for your recent review. There is no amount of apology that we can express as this is not the standard of cleaniness we adhered to. We wished that you had contacted us immediately on arrival as we would rectified this immedately. We have sent the cleaning team over to do a total overhaul of this apartment. Once again, please accept our apology. If there is anything we can do for you in the future, please contact me directly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to beach and restaurants. The 2 bedrooms were great, however the 2nd bed had wheels so it kept on moving and wasn’t great for kids.
Stayed 3 nights in Aug 2018
Response from Sharyon Murphy on 13 Sept 2018
Thank you for your recent review. Floor coasters had been placed but must have moved as they were located under the bed when it was brought to our attention when you check out. I have since purchased extra rubber coasters to ensure that it is not so easily moved by children jumping/pushing on beds. Once again we thank you for staying with us and look forward to welcoming you and your family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top manager
Sharyon was very helpful and went out of her way to make this a nice stay.
Stayed 7 nights in Jun 2018
Response from Sharyon on 19 July 2018
Thank you! Our team looks forward to welcoming you back again in beautiful Palm Cove.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and room. But no wifi is let us down. Check in and out is different building is not convinience.
Stayed 2 nights in Oct 2017

6/10 Okay

Mick, Brisbane Qld

Disliked: Property conditions & facilities
Hotel close to the beach
Issues 1. Design of the rooms for two couples in two double beds that were only separated by frosted sliding glass did not provide any sort of privacy. 2. Very dated, paint work and general condition of items were old and clunky. 3. Water leak from water garden and rock pool resulted in large stagnate pool of water below our unit that resulted in unpleasant smell in the area of building 4 and the bbq area. 4. Lack of cutlery, only 2 forks for 4 people.
Stayed 5 nights in Jul 2017
Response from Sharyon Murphy on 12 Aug 2017
Thank you for your recent feed back. The rooms are called studios rather than apartments so guest are not misled assuming they have a 2 bedroom apartment which they are not as you have indicated in your review. The pictures for the rooms clearly show the divide of the 2 queen beds with the glass divider. We will advise the building manager on the stagnate water as this water is pumped around as it is a water feature and it may have been under maintenance when you stayed. We have since rectified the cutlery issue and we apologies for this oversight. The master bedroom section now has a larger flat screen TV. The building is over 25 years old and has recently had the exterior painted.

8/10 Good

whiskers, launceston Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Everything was nice and close Cairns only 30 minute drive. Palm cove had all I needed accommodation was great huge apartment pool also big area nice and secluded. Very private and everyone adhered to no noise policy after 2230. Definately will go back for another get away.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"This is not a hotel"
This is a self serviced appartments it was over priced for lack of service and location. Very bad bedroom and unit layout. Pool and outdoor area was good. Could not get anything as the booking through the hotel which I did not seee on the ad "read carefully" Had to pay $5 each for a beach towel to hire after paying $590 for two nights. Through the hotel they were free if you stayed with them. Won't be staying again.

8/10 Good

Belinda, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome pool, great location
The pool was the highlight of this hotel. It was MASSIVE and didnt matter how many people were in there, you never felt like you were swimming on top of anyone. I loved the gardens and our room was very private. Excellent place for kids. The fishpond at reception was a real hit!

6/10 Okay

Mike, S

Liked: Cleanliness, property conditions & facilities
Nice hotel. Not welcoming to kids.
Nice hotel good facilities. Elysium staff were lovely but you also have to deal with the Drift staff separately and they made you feel unwelcome because of your kids.

8/10 Good

Muntz, Melbourne, VIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Drift - tranquil inside, close to the beach.
The Drift is a nice place, very close to the beach and the main esplanade strip if you want to grab a coffee or a meal. But it has an extensive pool complex inside, with a real rainforest feel - complete with animal chirps and squawks all night long. The pool was freezing (mid-August) but there is a communal hot tub and plenty of lounges to sunbake on. It's quiet inside, other than the constant animal noises after dark. A bit odd that you would have to pay extra for Wi-Fi, if there was any actual reception in the rooms. So you have to rely on your own 3G or 4G, which works fine, but chews up serious bandwidth if you want to watch Netflix. Our room had a DVD player, but couldn't play HD BluRay discs. Given it's 2016 it's probably about time they got updated tech, yeah? Did I mention there was no Wi-Fi reception? Would I go back there? Sure, but maybe I'd haggle over the rates a bit first.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incorrectly Advertised as BEACHFRONT APARTMENT
apartment was approximately 300 metres from the beachfront & was situated at rear of the complex with absolutely no sea views. Manager when questioned re advertising a beachfront apartment stated that the complex was beachfront but that we should have stipulated ocean views. To her credit she offered to cancel our booking which we did after arranging to stay at Elysium for ONE night only. Charge including cleaning levy for this night was $490 which I guess incorporated a cleaning fee of $230 !!! manager advised they would amend their advertising because it was confusing. A very disappointing experience.

8/10 Good

jackie, francfort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel next to The Beach and with a nice pool
Nice Hotel Nextum to The Beach and with a nice Pool. Room / Appartement is good for 4 People with a Nice balcony.
Stayed 4 nights in Aug 2017