Terrace/patio
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Reviews of Hides Hotel Cairns

3.5 out of 5
Hides Hotel Cairns
87 Lake Street, Cairns, QLD

Reviews

7.2

Good

Rating 10 - Excellent. 184 out of 1004 reviews" "
Rating 8 - Good. 396 out of 1004 reviews" "
Rating 6 - Okay. 243 out of 1004 reviews" "
Rating 4 - Poor. 106 out of 1004 reviews" "
Rating 2 - Terrible. 75 out of 1004 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Breanna

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very kind and helpful, but the bathroom was covered with ants. The walls are thin and the mattress as well. Good place if you just want to sleep and store luggage but not ideal for enjoying time at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Ben, Inala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasure to start in the middle of the city
Stayed 2 nights in Apr 2024

6/10 Okay

Josette

Travelled with family
Disliked: Amenities
Close to transport
Stayed 3 nights in Mar 2024

4/10 Poor

Cathy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Young people are out at night in the area drinking usually until 4:00 am. Why do they have to yell and scream? I didn't sleep for 3 nights. People staying here need to know this.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very central for train and bus station. Shopping close by and ferry terminals within easy reach. Good selection of places to eat especially P J O’Brian’s Irish pub.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
There was a problem with the booking for a guest before me that took a long time to sort out. Guest had to explain what was going on. Quick acknowledgement, I won't be long with apologies for being kept waiting so long would improve the quality of service.
Stayed 1 night in Feb 2024

2/10 Terrible

Kimberley

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Kimberley, Thank you for taking the time to leave us your rating. I invite you to contact us directly at the hotel if you would like to discuss your experience. We hope to welcome you back in future.

8/10 Good

Rachel

Travelled with family
Disliked: Property conditions & facilities
Aircon was not working as well as it should have been. Other than that it was a great stay.
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Rachel, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into this immediately. We hope to welcome you back in future.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big. Very clean. Room is always tidy the next day. Its got a bar fridge, a wardrobes, Jar for hot water, air conditioner & also a ceiling fan. The best. I enjoyed staying here at Hides Hotel with my son.
Stayed 6 nights in Jan 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Angela, Thank you for your feedback. We appreciate the time you have taken to leave this review. Please contact us at the hotel if you would like to stay again in future.

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel.
Stayed 7 nights in Jan 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Steven, Thank you for your feedback. We appreciate the time you have taken to leave this review. Please contact us at the hotel if you would like to stay again in future.

6/10 Okay

Branden

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Not a hotel so much as a motel. But totally acceptable and nice staff - mostly backpackers…maybe all backpackers.
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Branden Thank you for your feedback. We appreciate the time you have taken to leave this review. We have passed on your feedback to staff. Please contact us at the hotel if you would like to stay again in future.

8/10 Good

shane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well situated within the Cains city area, close to everything. My room was good, the aircon was a bit weak and was concerned it may cut out during the night but it was ok, tried different modes etc Good value for money
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Shane, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into this immediately. We hope to welcome you back in future.

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Terrible beds, aircon noisy and in bad position, and said parking, none was available
Stayed 1 night in Jan 2024
Response from Amber, Hides Hotel Reception on 19 Jan 2024
Hi Steve, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you may have experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further. We hope to welcome you back in future.

2/10 Terrible

Dave

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
One horrible receptionist!
Stayed 4 nights in Dec 2023
Response from Amber, Hides Hotel Reception on 19 Jan 2024
Hi Dave, Thank you for taking the time to leave us your feedback. I would like to start by apologizing for your first impression of the hotel and our staff or any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss your experience further and I will pass on your feedback to management in order to address this accordingly. We hope to welcome you back in future.

6/10 Okay

Huajun

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Quad Room was significantly worse than King Room
The King Room that we stayed in was much better than the quad room. The Quad Room's bathroom doors were very gross (bottom area was black with what looked like mold). The TV was also smaller, and not sure why the fridge is hidden in the bathroom closet. However, the Quad Room was very cheap so you get what you pay for. Would stay again at Hides but in the King Room not the Quad Room.
Stayed 1 night in Dec 2023

8/10 Good

Huajun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay in Cairns
Very convenient stay in Cairns; it's very central and across the street from a Woolworths grocery store. The King room was very good for the price (large TV and clean bathroom). Hotel patio was a nice place to sit during the hot afternoon and play cards at. Check-in time was quite strict, 2PM exactly. There was a small line at 2PM therefore to check-in. The Wi-fi wasn't great; slow and wouldn't always connect.
Stayed 2 nights in Dec 2023
Response from Amber, Hides Hotel Reception on 15 Feb 2024
Hi Huajun, Thank you for taking the time to leave us your feedback. We are glad to hear you enjoyed your stay. I have made note of your feedback and will have management look into the issues you mentioned. We hope to welcome you back in future.

4/10 Poor

Jared, Long Island City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It’s a budget hotel.
Stayed 3 nights in Dec 2023

6/10 Okay

Nicola

Travelled with family and small children
Liked: Staff & service
Ok for a last minute stay.
Stayed 1 night in Dec 2023

10/10 Excellent

andy

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Andy Thank you for taking the time to leave us your feedback. We appreciate the 5 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

4/10 Poor

Jared, Long Island City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DIfficult check-in process.
Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Jared, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further.We hope to welcome you back in future.

8/10 Good

Yong

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Yong,Thank you for taking the time to leave us your feedback. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hides Hotel Cairns
Hotel was conveniently placed for restaurants etc, also close to the waterfront, for the boat trips
Stayed 3 nights in Oct 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Martin, Thank you for taking the time to leave us your feedback. I am glad to hear you found the hotel conveniently located. We appreciate the 10 out of 10 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

helen

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Helen, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

JW

Stayed 1 night in Dec 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi JW, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 8 out of 10 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Frank, Thank you for taking the time to leave us your feedback. I am glad you enjoyed your stay. We appreciate the 4 out of 5 rating and we look forward to welcoming you back to Hides Hotel Cairns in future.

8/10 Good

Janet, Surrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was within walking distance to everything I needed, including close to a tour to Fitzroy Island.
Stayed 2 nights in Nov 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Janet, Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

carmela

Liked: Cleanliness, staff & service
We are happy my 82 years old aunt is happy because the room is very clean and spacious and easy access with the lift available
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Hello Carmela, Thank you for taking the time to leave us your feedback. We are glad to hear that your Aunt enjoyed her time with us at Hides Hotel!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is handy
Stayed 2 nights in Nov 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Hi Stephen, Thank you for taking the time to leave this comment. We are glad you found the hotel conveniently located and we hope to welcome you back again in future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback

10/10 Excellent

Amritpal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
That was fantastic stay in the middle of the city. Very convenient and easy access to restaurants and shopping centre. Will definitely come again.
Stayed 3 nights in Oct 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Amritpal, Thank you for your valued feedback. I am so glad to hear you enjoyed your stay and I will be passing your feedback on to the staff. We look forward to welcoming you back to Hides Hotel in future.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed our stay , we will be back next year . Room clean , great location , close to shops , bars and restaurants . The only negative , the hotel needs some serious tlc parts look very shabby and rundown
Stayed 4 nights in Oct 2023

2/10 Terrible

Colleen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were given the incorrect room, the website did not match, and the bathroom was not clean and there windows were filthy and cracked.
Stayed 2 nights in Sep 2023
Response from Amber, Hides Hotel Reception on 28 Dec 2023
Hi Colleen, Thank you for taking the time to leave us your feedback. I apologise for any inconvenience you experienced during your stay. I invite you to contact us directly at the hotel if you would like to discuss this further.We hope to welcome you back in future.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Good value.
Stayed 6 nights in Oct 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback.

4/10 Poor

Yigit Ozan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The amenities are quite old. We couldn’t stop the toilet flush leaking into the bowl. They had an infant bed and provided upon request but they did not have suitable sheets for it. Our neighbours were quite noisy and people were running in the corridor in the middle of the night.
Stayed 1 night in Oct 2023

10/10 Excellent

Mikko

Liked: Cleanliness, staff & service, property conditions & facilities
Hides is always our stop in Cairns! Best location! We always enjoy there!
Stayed 1 night in Oct 2023

8/10 Good

Lyndon

Liked: Staff & service, amenities
Close to shops. Friendly staff. But not very clean.
Stayed 3 nights in Oct 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback. We hope to welcome you back again soon!

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast terrace was beautiful. The AC in our room was a challenge, but the room was very comfortable. I would have liked a deadbolt on the door though - there was a lot of ruckus in the hallway our first night, and a few sketchy people wandering the halls.
Stayed 3 nights in Sep 2023

4/10 Poor

Jasmehtab

Stayed 1 night in Oct 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback.

8/10 Good

Ayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place for the value of the money fee charged.
Stayed 2 nights in Oct 2023

8/10 Good

khashayar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback. We hope to welcome you back again soon!

8/10 Good

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, just a bit noisy from the pub next door. Bed and pillows very comfy, great size room.
Stayed 4 nights in Oct 2023

6/10 Okay

Josh

Liked: Staff & service
It was swell
Stayed 1 night in Oct 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback. We hope to welcome you back again soon!

8/10 Good

Foo

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious
Stayed 5 nights in Sep 2023

10/10 Excellent

Robert, Hendersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, friendly staff - hotel central to almost everything in Cairns
Stayed 2 nights in Oct 2023

4/10 Poor

Sherri

Disliked: Cleanliness, property conditions & facilities
Stains on the sheets. Hair all over the bathroom door. Hair all through the spare blankets. Bottom of shower had sand/dirt in it. Room was located near some electrical thing that kept turning on and off every couple of minutes. Windows were not able to be opened and were whited out which gave the place a claustrophobic feeling. Mattresses were horrible and uncomfortable. Could feel all the springs.
Stayed 1 night in Sep 2023

6/10 Okay

Shiho

Liked: Staff & service
Disliked: Amenities
騒音がすごい
Stayed 1 night in Sep 2023
Response from Amber, Hides Hotel Reception on 16 Nov 2023
Thank you for your valued feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Okay for a one-night stay.
The room was as shown and clean. My tv wasn't working. I used mt own phone as a hotspot and my tablet: was for just an o/night so I didn't mind. There was no view. The hotel looks rough as you walk through. It does need to be neatened. I was comfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Have not received my $100 deposit yet 4 days later
Stayed 1 night in Sep 2023
Response from . on 19 Sept 2023
Hi Jason,sorry to hear that. It takes usually between 3 and 7 business days to have the deposit back on your account. Keep an eye on it and if after 7 days you still got nothing call your bank or give us a call back. We had a lot of guests having their deposit back on the 6th or 7th day. kind regards,Hides Hotel