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Reviews of Byblos Sur Mer

5 out of 5
Byblos Sur Mer
Byblos Port, Byblos

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 131 reviews" "
Rating 8 - Good. 25 out of 131 reviews" "
Rating 6 - Okay. 8 out of 131 reviews" "
Rating 4 - Poor. 8 out of 131 reviews" "
Rating 2 - Terrible. 4 out of 131 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph, Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from the suite overlooking the sea. But you have a road accessing to the nearby parking under your window. And most disturbing is the permanent noise from the huge generator on the right corner ( you are in Lebanon...with no public power supply guaranteed ). Ask for a room away from that corner. You will also experience unbearable noise from parties held in the restaurant facing the hotel. The breakfast is fantastic, and make sure you never miss it, with on demand prepared omelet or fried eggs, mankouche b'zaatar- lebanese thyme and olive oil breakfas pizza, assortment of homemade jams, all sorts of brewed coffees, fruits, cheeses, cold cuts, healthy veggies proteins ( balila, foul ), croissants, lebanese sweets, etc.... The staff is friendly and always ready to help. Overall, you will definitely enjoy your stay here
Stayed 5 nights in Sep 2023

10/10 Excellent

Nada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be sure to stay in a sea view room, the sunset is breathtakingly beautiful! Reception staff were very kind and helpful - super easy check in! The room it’s self was spacious and had a heap of space to hand clothes and pack away luggage. We didn’t really explore the area on this stay, although this location is great for bars and dining (a short stroll from the hotel). You also have access to swim in the ocean just across the road - crystal clear water and just the perfect temperature! Highly recommended for a short or long term stay. Thank you
Stayed 1 night in Sep 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Truly a beautiful experience. the staff was fast, friendly and knowledgeable. Thank you everyone!
Stayed 1 night in Sep 2023

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but rooms loud
Stayed 2 nights in Jul 2023

4/10 Poor

Christelle

Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Eyad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Othman

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Hero

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Raieda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the stay as a gift for my brother and his family coming from the USA; they absolutely loved it! the staff were amazing , friendly and very accommodating. The view of the Mediterranean was breathtaking! Thank you Sur Mer .
Stayed 1 night in Sep 2022
Response from Customer Service on 10 Oct 2022
Dear Raieda,Thank you for you kind feedback! Glad to hear that they enjoyed their stay. Our pleasure to welcome you again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was full of noisy kids this time, which was a bit annoying
Stayed 1 night in Jul 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Robbie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing staff, courteous, and generous. The day serving manager is exceptionally helpful, room service fast and nice, and special credit to the valley guy who goes beyond to satisfy you. Only drawback is the music was playing loud till late last night at the outdoor pool. Overall great experience
Stayed 1 night in Jun 2022
Response from Customer Service Team on 28 June 2022
Dear Robbie, Thank you for your kind feedback! Such a pleasure to hear that you enjoyed your stay at our hotel. Hope to see you again!

10/10 Excellent

suhale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Super clean and modern. Friendly staff. Would stay here again.
Stayed 3 nights in Jun 2022
Response from Customer Service Team on 28 June 2022
Dear Suhale, Pleasure to hear this! You are welcome anytime!

10/10 Excellent

Azzam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
An amazing place and location to die for
Stayed 1 night in Mar 2022
Response from Customer Service Team on 5 Apr 2022
Thank you for your beautiful feedback! You are welcome any time.

8/10 Good

Farah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in Oct 2021

4/10 Poor

Rola

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The location is amazing but , service is slow and not professional, staff not friendly , hotel needs update in every corner
Stayed 1 night in Aug 2021
Response from Customer Service Team on 27 Sept 2021
Dear Rola, Thank you very much for your candid review of your recent stay at our hotel. We are so sorry for the inconvenience caused and certainly disappointed to hear that we did not meet your expectations, but going forward will ensure this does not repeat itself. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. I hope that I can convince you to change your mind about another visit to our property to enjoy the experience that so many of our guests have grown so fond of. With much appreciation,

4/10 Poor

Heidi

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 5 star hotel anymore--they just don't care!
I returned to this hotel as I loved my first visit; however, I will not return again. Though I mentioned that we were celebrating a special event, registered for an "Executive Room," and staying a week, we were given a room next to the kitchen (room 105), which was noisy starting at 7am and until 11:30pm. I requested a move, but was told they were full; however, at breakfast I watched people come and go--we could have easily been moved because of the length of our stay. Throughout our visit, there was no consistent internet--it would work for 5 min and then not again until the next day or not at all. I had to go to the cafe up the street to connect. When we arrived there were no hangers in the closet--I asked for 3 days before they were delivered. The main shower head was broken, only the hand held one worked. They didn't bother to try to fix it, so we just made do. Service sometimes came, sometimes not. We would return at 3pm and have to request that the room be cleaned and then also request additional towels since they consistently only supplied for 1 person. The valet and breakfast people were consistently friendly and wonderful. The front desk people didn't care that we had issues and made no attempt to improve our stay. They just didn't care. When I checked out, I told the manager the continued issues. She made no apologies or any attempt to get me to return. She just didn't care. I told her I will not be returning. This is NOT a 5 star hotel--I was so disappointed
Stayed 6 nights in Aug 2021

8/10 Good

Sean

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great stay for 1 or 2 nights
The hotel is in a central location making it easy to walk from but also means the music is fairly loud in the evenings - Ask for a room furthest from the street & bar noise. This would be the highest floor rooms. The bathrooms (countertops & shower) could do with a deep clean between each stay and the room service food quality was not good. The breakfast selection is also not the standard you’d expect from a 5* hotel so perhaps explore the beautiful restaurants in the area for food. The staff were very accommodating though and the executive suites are large and very comfortable. The welcome snacks are also a very nice touch.
Executive Suite
Sea Facing Room
Sunset View from The Sea Facing Room
Room Service Menu
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, beautiful location, beautiful staff! Sandra, you rock! Thanks for everything! Khaled & Angela
Stayed 2 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view direct to the sea is sooo relaxing. The rooms are large.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff, noisy rooms, poor soundproofing, room smelled of food from kitchens, disorganised reception.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Vilma

Liked: Cleanliness, staff & service, room comfort
We were upgraded to a suite which was super nice od management as there was a wedding that night and they wanted to make sure that the niise does not bother us. Breakfast could be improved as everything on the buffet is cold.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Johnny

Stayed 1 night in Feb 2020

8/10 Good

Julie, Ontario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea view room was very nice. The best part of this experience was the location. Walkable to an amazing market and great outdoor pub night life.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Pros: Awesome location. On the waterfront with a great view. Very nice and clean. Walking distance for the old Souk and other local attractions. Cons: Very average in terms of service. Breakfast menu/buffet is the same and repetitive. Wi-Fi is spotty to unusable throughout the hotel - all the time. Parking is not included.
Stayed 6 nights in Sep 2019

8/10 Good

Bachar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good location staff and clean recommended to all family
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem!!
Wonderful, beautiful hotel! Spacious room with beautiful furniture. Facing the sea, fantastic restaurants, friendly and helpful staff. I will be back !
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one and only choice when you want to stay in the heart of byblos. The view in the port is amazing the room is very clean, the decoration is really nice. And the breakfast if super rich and yummy!
Stayed 1 night in May 2019

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be at. Very helpful and adorable personnel. Rooms are nicely decorated, cozy and well furnished. The hotel is situated nicely and conveniently at the bay next to the port of crusaders. The old town of Bybos is easily accessible by for within a few minutes.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

10/10 Excellent

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Christiane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Sensational experience from beginning to end. Lovely rooms, excellent service, amazing location
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are excellent. Very spacious, comfortable and with sea view. Tea/coffee making facilities and safe. Only improvement for me personally would be bathtub but shower was excellent with very good water pressure.
Stayed 2 nights in Apr 2019

10/10 Excellent

Emily, Florida, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice and clean hotel. We had a view of the sea (although there is a large concrete slab that takes up most of the view) and all the amenities were great. The room comes stocked with snacks if you wish to pay for them. Would consider staying again.
Stayed 1 night in Mar 2019
Response from Anastasia Beainy (Front Office Manager) on 10 Apr 2019
Dear Mrs. Emily, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

MOHAMAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and overall everything was perfect. The breakfast in morning was good also.
Stayed 2 nights in Feb 2019

8/10 Good

zein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019