Outdoor pool

Reviews of Acacia Motor Inn

3.5 out of 5
Acacia Motor Inn
248 Bourbong Street, Bundaberg West, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 139 out of 245 reviews" "
Rating 8 - Good. 87 out of 245 reviews" "
Rating 6 - Okay. 14 out of 245 reviews" "
Rating 4 - Poor. 2 out of 245 reviews" "
Rating 2 - Terrible. 3 out of 245 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy road right next to room
Stayed 1 night in Mar 2024
Response from Sharlene on 4 Apr 2024
Thanks for your feedback Peter, not a lot we can do about this one

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sharlene on 22 Feb 2024
Thanks for your feedback Linda

10/10 Excellent

Mrs Cindy, Esperance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Accommodation is basic however the location and staff made it a great option/place to stay. Staff was extremely helpful with ‘dining out’ in Bundy suggestions. Great town to visit made more enjoyable by the friendly staff at this accommodation facility. We would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Sharlene on 29 Dec 2023
Thanks for your feedback, we appreciate it. Glad you enjoyed your time with us and we look forward to seeing you again :)

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Lovely motel, well presented. Friendly greeting on arrival and info on where to eat. Lovely meal at the RSL.
Stayed 1 night in Nov 2023
Response from Tom on 16 Nov 2023
Good morning William. Thank you for choosing to stay with us recently and an especially big thank you for your review. We are pleased you enjoyed your stay.Toom

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great tidy venue . Value
Stayed 1 night in Nov 2023
Response from Tom on 14 Nov 2023
Good afternoon Richard. Thank you for taking the time to post such a great review regarding your recent stay with us. We are pleased that we met your expectations and hope to see you again soon.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Tom on 6 Nov 2023
Hi Steven. Thank you for taking the time to give us a review on your recent stay. We are please that you were happy and hope to see you again. Many thanks. Tom

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍👍👍👍 Highly Recommend
Stayed 1 night in Oct 2023
Response from Sharlene on 19 Oct 2023
Thanks for taking the time to give us a review, we appreciate it!

2/10 Terrible

Tim

Travelled with partner
Disliked: Property conditions & facilities
Not what I expected, it was very average, needs a lot of work.
Stayed 3 nights in Sep 2023
Response from Sharlene on 19 Sept 2023
Thanks for your feedback Tim, if you could specifically let us know what you expected and what you believe needs work maybe we can address these concerns.

10/10 Excellent

Jane

Travelled with partner
Liked: Amenities
Stayed 2 nights in Sep 2023
Response from Sharlene on 18 Sept 2023
Thank you for your review, we look forward to seeing you again :)

10/10 Excellent

KAYE

Stayed 1 night in Aug 2023
Response from Sharlene on 5 Sept 2023
Glad you enjoyed your stay with us Kaye :)

8/10 Good

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sharlene on 31 Aug 2023
Thanks for your feedback, we appreciate you taking the time and look forward to seeing you again

8/10 Good

Marlene

Stayed 1 night in Jul 2023
Response from Sharlene on 4 Aug 2023
Thank you for your feedback

8/10 Good

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful only thing on 2nd night the people in room next door were noisy and banging doors etc until around 3.30 am. Other then that was pleasant enough
Response from Sharlene on 8 July 2023
Thanks for your feedback Maree, apologies for noisy guests, they won't be welcome back after breaking the rules.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sharlene on 4 July 2023
Thanks for your review John.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Acacia Motel Team on 24 May 2023
Thank you Nathan for choosing to stay with us and also a big thank you for taking the time to post this review. We are please that you enjoyed your stay and look forward to seeing you again.

8/10 Good

Monique

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were in Unit 1, and we understand that we were very close to the road, but we also found it noisy in other ways too unfortunately. Everything else was wonderful
Stayed 2 nights in Apr 2023
Response from Sharlene on 24 Apr 2023
Hi Monique, I apologise for the noise. They were spoken to a couple of times but unfortunately we can't control other people. Glad you were happy with everything else. If you book more in advance in future we will be able to put you further away from the road. Thank you for taking your time to give us feedback, we appreciate it.

10/10 Excellent

William

Stayed 1 night in Apr 2023
Response from Sharlene on 25 Apr 2023
Thanks for your review, we appreciate it.

10/10 Excellent

Scott

Stayed 1 night in Apr 2023
Response from Sharlene on 18 Apr 2023
Thank you for your review Scott, we appreciate it!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy
Stayed 2 nights in Mar 2023
Response from Sharlene on 14 Apr 2023
Thanks for your feedback David :)

10/10 Excellent

Karlu

Stayed 1 night in Mar 2023
Response from Sharlene on 31 Mar 2023
Glad you enjoyed your stay with us, look forward to seeing you again :)

10/10 Excellent

Jack Zhi Qi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sharlene on 18 Apr 2023
Thank you :)

10/10 Excellent

Caitlin

Stayed 1 night in Mar 2023
Response from Sharlene on 10 Apr 2023
Thanks for your review Caitlin, we appreciate you taking the time! Look forward to seeing you again :)

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite clean and comfortable and very helpful management great breakfast and have rebooted for 2 weeks time 👍👍
Stayed 1 night in Mar 2023
Response from Sharlene on 16 Mar 2023
Thanks for your feedback Greg, we look forward to seeing you again soon :)

10/10 Excellent

Lachlan

Stayed 1 night in Mar 2023
Response from Sharlene on 3 Apr 2023
Thanks for your review Lachlan, we appreciate you taking the time.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were very friendly and helpful. The room was nice and clean.
Stayed 1 night in Feb 2023
Response from Sharlene on 1 Mar 2023
Thank you for your comments Karen, we appreciate you taking the time! Look forward to seeing you another time :)

8/10 Good

Clement J.

Travelled with partner
Liked: Cleanliness, staff & service
Liked the location. Didn't like the fact that the bathroom door didn't close and ?sofa was old and dirty.......
Stayed 1 night in Feb 2023
Response from Sharlene on 9 Feb 2023
Thanks for your feedback Helen. We are in the process of renovating our rooms and are aware of your concerns.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great value
Stayed 2 nights in Feb 2023
Response from Sharlene on 5 Feb 2023
Thank you Kirsty

10/10 Excellent

Jennifer

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly helpful staff. The room had everything that we needed and the air-conditioning was a welcome relief.
Stayed 2 nights in Feb 2023
Response from Sharlene on 5 Feb 2023
Glad you were happy with your stay, we look forward to seeing you again Jennifer

10/10 Excellent

julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was very warm helpful friendly.fantastic breakfast. I had been away a week and this was the only property to offer home cooked breakfast, very tasty and generous. Thank you
Stayed 1 night in Feb 2023
Response from Sharlene on 2 Feb 2023
Thanks for your feedback Julie, we appreciate you taking the time! Glad we could help to make your stay with us comfortable, look forward to seeing you again soon :)

8/10 Good

sharyn

Response from Sharlene on 8 Mar 2023
Thank you for your feedback, we appreciate it.

10/10 Excellent

Yu Chen

Response from Sharlene on 8 Mar 2023
Thank you for taking the time to give us a review

10/10 Excellent

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sharlene on 6 Jan 2023
Appreciate you taking the time to give us a review and glad you enjoyed your stay :)

10/10 Excellent

FILHO

Stayed 1 night in Dec 2022
Response from Sharlene on 6 Jan 2023
Thank you for giving us your feedback, we appreciate it and are happy that you enjoyed your stay :)

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service
Stayed 1 night in Dec 2022
Response from Sharlene on 28 Dec 2022
Thank you so much for your feedback. It is much appreciated :)

10/10 Excellent

Mark

Stayed 2 nights in Dec 2022
Response from Sharlene on 22 Dec 2022
Thanks for taking the time to leave us a review. We look forward to seeing you again :)

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Nov 2022
Response from Tom on 27 Nov 2022
Good morning Kevin. Thank you for choosing to stay with us and thank you also for giving us such a great review. We are pleased you enjoyed your stay and look forward to seeing you again. Tom

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am impressed with the renovated bathroom and the addition of Netflix. I stayed here 2 years ago and I can see that the owners are investing in guest facilities.
Stayed 1 night in Nov 2022

10/10 Excellent

Mark

Stayed 1 night in Nov 2022

10/10 Excellent

Chandrika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Nov 2022
Response from Acacia Motel Team on 21 Nov 2022
Thanks for the great review!!!! We appreciate the feedback :)

10/10 Excellent

Lillian

Stayed 2 nights in Nov 2022
Response from Jo on 18 Nov 2022
Thanks for the 5star review Lillian. We work hard to offer our guests a great experience and are so pleased to hear we are on the right track!! Very much appreciated :) Acacia Motor Inn Bundaberg

10/10 Excellent

Hollie

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Simple no fills room. Comfy bed. Reception staff were very welcoming.
Stayed 1 night in Oct 2022
Response from Tom on 23 Oct 2022
Hi Hollie and thank you for your recent stay and for giving us such a great review. Happy you enjoyed your stay.Many thanks and kindest regards,Tom

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We knew that we would get there very late and they happily looked after us. Very nice people.
Stayed 1 night in Oct 2022
Response from Tom on 15 Oct 2022
Thank you Adrian for choosing to stay with us and thank you also for the very nice review. It is not hard to give good service to people and it is nice when it is appreciated. Many thanks again. Tom

8/10 Good

heath

Stayed 1 night in Oct 2022

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motor inn was a hidden gem. The hospitality of the owners was great. Definitely staying here again when next in Bundy...
Stayed 1 night in Sep 2022
Response from Tom on 3 Oct 2022
G'day Brad. Thank you for staying with us and also a big thank you for great review you have given us. We are pleased you enjoyed your stay and look forward to seeing you again. Many thanks, Tom

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Tom on 23 Sept 2022
Good afternoon. Thank you for staying with us and thank you for posting your positive on line review. We are pleased you enjoyed your stay. Hope to see you again when you are next in town. Thank you again.Tom

10/10 Excellent

Del

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made feel very welcome, only too happy to help with anything. It was just like being in your own home. Thank you very much
Stayed 1 night in Sep 2022
Response from Acacia Motel Team on 11 Sept 2022
Thank you for your review.We are pleased you enjoyed your stay with us.

10/10 Excellent

Tash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a fantastic place to stay. The staff made everything so easy, from check in to being able to purchase food and drinks from the office. I loved the stay and would definitely stay there again next time i visited the area.
Stayed 1 night in Aug 2022
Response from Tom on 7 Sept 2022
Thank you for your kind review Tash. We are pleased you enjoyed your stay with us.

10/10 Excellent

john

Liked: Staff & service, amenities, property conditions & facilities
i liked everything clean quite convent for my visit
Stayed 1 night in Mar 2022
Response from Cam & Jo on 8 Mar 2022
Thanks John! You have made our day - so pleased you enjoyed your stay with us. Thank you for the review :) Warm regards, Cameron & Jo

8/10 Good

Julieanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird set up with air con in one bedroom to cool the whole apartment
Stayed 1 night in Feb 2022
Response from Cam & Jo on 7 Mar 2022
Hi Julieanne, Thanks for the review. As we explained in person to you - the aircon unit in the family room is an extra large unit and completely cools the whole area very effectively. Best regards, Cameron & Jo

8/10 Good

Zol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Cam & Jo on 23 Feb 2022
Thank you for taking the time to review us, greatly appreciated!!!