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Reviews of Comfort Inn And Suites Hamburg

2.5 out of 5
Comfort Inn And Suites Hamburg
3615 Commerce Pl, Hamburg, NY

Reviews

7.8

Good

Rating 10 - Excellent. 370 out of 1001 reviews" "
Rating 8 - Good. 327 out of 1001 reviews" "
Rating 6 - Okay. 161 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only comment about the property is that you are unable to close shades on the windows to preclude light from the parking lot from coming into the room. In the middle of the night, my room was lit up from the parking lot lights and it did not help my sleeping.
Stayed 1 night in Mar 2024

8/10 Good

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
I got a great last minute deal on this so well worth the money. Excellent breakfast. Furniture seeing its age though
Stayed 1 night in Apr 2024

10/10 Excellent

Taylor, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right off the thruway and close to my daughter’s college. There are many food options nearby.
Stayed 1 night in Apr 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean comfortable ro
Stayed 1 night in Apr 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

DeAnna

Liked: Staff & service
Disliked: Property conditions & facilities
lots of water damage in bathroom stained bedding
Stayed 1 night in Apr 2024

6/10 Okay

Richelle

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room needs some TLC- lots of water damage in the bathroom as well as mold. Housekeeping tried using a key card to enter our room unannounced at 10am, an hour before checkout, while I was getting out of the shower. Thankfully it was deadbolted, but he proceeded to knock (still unannounced) and try to get in.
Stayed 1 night in Apr 2024

4/10 Poor

Mickenzie

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms appeared clean but not updated, wall paper was peeling, fire detector was hanging by one wire. No linens for the bed upon arrival. Pool was so merky that you couldn’t see the bottom of the 4ft pool.
Stayed 1 night in Apr 2024

8/10 Good

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Jan 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find nice staff workers
Stayed 1 night in Mar 2024

6/10 Okay

Kent, Midland

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, comfy bed, clean room and lots of breakfast choices.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jeremiah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater on the First day took 7 hrs to heat the Room, Staff was not Hospitable at all. Rooms smelled, furniture all Dinged up. TV wasn’t a smart TV. Breakfast was undesirable and they didn’t even serve it today. No one at counter at Check out
Stayed 5 nights in Mar 2024

2/10 Terrible

Cassondra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Charlene

Travelled with family
Disliked: Property conditions & facilities
In need of updating. The toilet handle was broken, the shower curtain didn’t close all the way, the shades in the room were too short, and the hallway smelled of smoke. They were out of almost everything at breakfast by 8:30 and we had to ask for anything we wanted. However, the bed was comfortable and the front desk staff was friendly.
Stayed 1 night in Mar 2024

6/10 Okay

Darryl

Stayed 1 night in Mar 2024

6/10 Okay

abbey

Liked: Staff & service
Disliked: Property conditions & facilities
The picture isn’t even the same property. The tv has no guide. Just really outdated. Not worth the cost.

2/10 Terrible

Alisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, dirty and falling apart. The staff is not friendly and even over charge. Be advised you will see extra charges appear on your credit card and all of a sudden the manager cant prove or disprove anything and hangs up phone. Save your time and money this place is nasty
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
The room and hotel were clean. I didn’t like the breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Robert, East Hardwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Convenient access to I- 70
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
No tub in room
Stayed 1 night in Feb 2024

8/10 Good

Austin

Stayed 5 nights in Sep 2023

10/10 Excellent

Tierra

Stayed 1 night in Feb 2024

2/10 Terrible

Zachary

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Called to ask what time pool was open till guy said 10 pm (which is why i chose thos hotel) got there at 8 pm got to go to pool and key card wont work to let me in to fitness /pool area desk guy tried to get me in and also couldn't get in so whatever ill try in the morning wale up amd fitness area was open get to pool and it was empty no sign or pool closure when i called and asked about they could have said it was closed just overall very frustrating
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room -- Clean -- Staff very helpful and friendly
Stayed 1 night in Feb 2024

6/10 Okay

Todd

Liked: Staff & service
Disliked: Property conditions & facilities
The room floor was dirty and the shower head leaked a large stream of water to the wall. The leak caused the volume to become half strength and waste water. The heater in the room was not working. The staff was able to fix it before night.
Stayed 3 nights in Feb 2024

2/10 Terrible

Heidi

Stayed 2 nights in Feb 2024

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel room
Friendly staff, simple, clean, straight forward hotel room. Comfortable bed, only issue is the towels were a little thread bare. To keep costs down they don't clean and remake beds every day and put out fresh towels but it does state that they do it to save energy. If you want a quiet clean no frills hotel room on a budget, this will do the trick.
Stayed 3 nights in Jan 2024

10/10 Excellent

Darrell

Stayed 1 night in Jan 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The girl at check in was really nice and friendly. Told us about the restaurant up the street .It is excellent food and service but is only open for dinners. We stayed two night and they have a great take out as well. The breakfast there wasnt the best . They run out of stuff.
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shawn

Stayed 1 night in Jan 2024

10/10 Excellent

Michel

Stayed 1 night in Jan 2024

8/10 Good

Ninnette

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. Everyone was nice and helpful that worked at the hotel. The pool was closed due to the pump being broken. That’s my only complaint. I’d stay at this hotel again.
Stayed 2 nights in Dec 2023

6/10 Okay

crystal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Our room was very quiet and comforting but unfortunately there wasn't any hot water which made for a crappy night after a cold football game.
Stayed 2 nights in Dec 2023

4/10 Poor

Jeremy

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Elaina

Stayed 2 nights in Dec 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

4/10 Poor

Jeff

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Amandalin

Stayed 2 nights in Dec 2023

10/10 Excellent

Lesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in a hurry
The front desk clerk was friendly. He upgraded our room to king size bed because our first room the tub faucet dripped. He was so kind.
Stayed 1 night in Dec 2023

4/10 Poor

Katie

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Phone in room didn’t work. Water was barely Luke warm after warming for work minutes. I guess it’s what we get for the price we paid. Not sure if I’d stay again.
Stayed 2 nights in Dec 2023

6/10 Okay

brigitte

Travelled with family
Stayed 2 nights in Dec 2023