Dear Allan, Thank you for taking the time to review your stay.We are delighted to learn that you found the room very clean, reflecting our commitment to providing immaculate accommodations. Our team strives to ensure the highest standards of service, and we are thrilled that this was evident during your visit.While you noted the beds were a bit different from what you're accustomed to, we hope the Sweet Bed by ibis design, introduced in 2019, offered you a restful sleep. Our Sweet Bed by ibis mattresses are selected for comfort, and we provide additional pillows upon request for personalized support. We apologize for any inconvenience and appreciate your understanding that our room amenities are thoughtfully chosen to balance guest comfort with environmental considerations.We take pride in our hotel's condition following the renovations in 2019, and we continuously strive to maintain the facilities to the highest standard. Your remarks are invaluable to us, and we are grateful for the opportunity to serve you.We are looking forward to welcoming you again. All the best!Jurgen Van der Haegen, General Manager

Dear Andrea,Thank you for such a positive review.We are delighted to hear that our prime location, merely a stone's throw away from the Central Station and the iconic Grand Place, contributed positively to your experience at ibis Brussels Off Grand Place. It is such a joy to know that the friendliness of our team made a lasting impression.Furthermore, your commendation of the room's cleanliness and amenities fills us with pride, as these are aspects we pay close attention to. While you've rated the hotel condition as somewhat less than perfect, we take solace in the fact that our recent renovations in 2019 have generally been well-received.Exceptional service is what we strive for, and it's rewarding to know that we have lived up to your expectations. We thank you for choosing ibis Brussels Off Grand Place and for highlighting the attributes that make our hotel a preferred choice for travelers.Jurgen Van der Haegen, General Manager

Dear Guest, Thank you for reviewing your recent experience.It is delightful to hear such positive feedback about our hotel's location and its convenient access to transportation and local landmarks. We're glad that these aspects contributed positively to your experience.While our rooms are designed to be cozy and efficient, we understand that preferences on room size can vary. Rest assured that our team is dedicated to providing a comfortable and clean environment for all our guests, as reflected in your satisfaction with the room cleanliness and the hotel's condition.We are also pleased that you found our service to be commendable. Our staff takes great pride in offering a welcoming atmosphere to all our visitors. Should you decide to stay with us again, we would be more than happy to assist in finding the perfect room to suit your needs.Thank you for choosing ibis Brussels Off Grand Place for your 3-night stay. We take pride in catering to our guests' needs the best way we can and hope you will return to enjoy our services once more.We hope to welcome you back. All the best.Jurgen Van der Haegen, General Manager

Dear Moira,Thank you for such a positive review.We are delighted to learn that our room cleanliness met your expectations and contributed to a comfortable experience. It's also gratifying to know that the condition of our hotel impressed you and that you found our service to be exemplary. Our team is particularly proud that you appreciated the amenities provided in your room, reflecting our commitment to ensuring a pleasant and satisfying stay. Should you choose to stay with us again, we hope to continue providing you with the high standard of service and hospitality that ibis Brussels Off Grand Place is known for.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

Dear Daniel,Thank you for taking the time to review your stay.While we are pleased to hear that you found our breakfast to be satisfactory, it is with regret that we note your concerns regarding the AC and mattress. Our hotel employs an environmentally conscious heating and cooling system, which is adjusted based on the external temperature, and we offer additional fans upon request for our guests' comfort. We also take pride in our Sweet Bed by ibis, which was introduced in 2019, designed to enhance sleep quality.We are disheartened to learn of your impression of the hotel's surroundings and the condition of your room. Please be assured that our housekeeping team is dedicated to maintaining a high standard of cleanliness daily. Your feedback is valued as it helps us to monitor and improve our guest experience. Furthermore, we are sorry to hear that the room amenities did not meet your expectations. Our premium rooms offer additional amenities such as coffee/tea making facilities and free mineral water, which may better suit your needs in future stays.We appreciate your comments on our service and hope that our staff provided you with the attentive and efficient service that ibis Brussels Off Grand Place is known for. Our team is available around the clock to assist our guests with any concerns they may have during their stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jurgen Van der Haegen, General Manager

Dear Cynthia,Thank you for such a positive review.It's delightful to know that our staff's friendliness and helpfulness contributed to making your family's visit enjoyable. We pride ourselves on our prime location, and we're glad you took advantage of our proximity to the Grand Place and the vibrant atmosphere it offers during the evenings and weekends.Your kind words about the cleanliness of your room and the overall condition of ibis Brussels Off Grand Place are much appreciated. Our team works diligently to ensure the comfort and satisfaction of our guests, and it's rewarding to see those efforts acknowledged.Thank you for highlighting the high level of service you received; our staff will be pleased to hear that their efforts have been recognized.Jurgen Van der Haegen, General Manager

Dear Nam,Thank you for taking the time to share your opinion with us.We are thrilled to hear that our prime location, conveniently close to the train station and the grandeur of the Grand Place, contributed to the enjoyment of your stay. It's wonderful to know that the room provided a spectacular front-row view of the bustling square and that our double-glazing windows effectively insulated you from the lively atmosphere beneath.While we are pleased that you found the room spacious and well-maintained, we take note of your comments on the hotel's condition and room amenities. We continuously strive to maintain high standards and your feedback is integral to our improvement. That said, we are proud that our recent renovations in 2019 have kept the hotel in very good condition and that our Sweet Bed by ibis ensures a restful night's sleep.Our staff is elated to receive your praises regarding the service provided. Ensuring that your stay is seamless and comfortable is our utmost priority, and we're glad that we met your expectations.We hope to have the occasion to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

Dear Pankaj, Thanks very much for your high rating of our hotel.We are pleased to hear that you found our hotel's cleanliness, condition, and service to your satisfaction. Regarding your comment about the lack of an electric kettle in the rooms, we understand the convenience it can provide. However, as part of our sustainable environmental efforts, we offer these amenities in our premium rooms which are available with an upgrade. This choice reflects our commitment to Planet 21 and reducing energy consumption where possible. We are always looking for ways to improve our guests' experience and appreciate your feedback.We hope to hear from you soon.Best regards,Jurgen Van der Haegen, General Manager

Dear Francisco,Thank you for sharing your positive review.It is a delight to read that our central location provided the perfect starting point for your explorations in Brussels. We are thrilled that the cleanliness of our hotel and the friendliness of our staff met your expectations and contributed positively to your stay. Furthermore, it is gratifying to know that you enjoyed the full breakfast and found our adjoining bar/cafe to your liking. Your appreciation for the room amenities is also much valued, as we strive to offer a comfortable and well-equipped space for our guests.We look forward to seeing you on your next visit.Kind regards,Jurgen Van der Haegen, General Manager

Dear Lesley,Thank you for taking the time to share your review.We are delighted to hear that our central location and proximity to local attractions and transport hubs contributed positively to your stay. The abundance of nearby restaurants and shops is indeed one of the many aspects our guests enjoy. We regret to hear that your experience was marred by noise disturbances in the early morning. While our central location is highly appreciated, it can sometimes come with the vibrancy of city life. We understand the importance of a restful night's sleep and offer rooms at the back of the hotel that tend to be quieter. For any future stays, please feel free to request one of these rooms for a more serene experience. It is gratifying to note your high ratings on room cleanliness, hotel condition, and the service provided by our dedicated team. Moreover, we are pleased that the amenities within our rooms met your expectations, enhancing your overall experience at ibis Brussels Off Grand Place.We look forward to welcoming you back in the future.Best regards,Jurgen Van der Haegen, General Manager

Dear Michael,Thank you very much for this positive review.We are thrilled to hear that our prime location contributed significantly to the enjoyment of your stay in Brussels. It's delightful to know that the condition of our property and rooms met your satisfaction, and that our dedicated staff played a key role in enhancing your visit. Your comments on the room cleanliness and overall service quality truly warm our hearts and inspire us to continue striving for excellence. At ibis Brussels Off Grand Place, we take great pride in our commitment to providing a comfortable and enjoyable experience for all our guests.Thank you again; we look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Cher Kalyan,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception.Bien à vous,Jurgen Van der Haegen, General Manager

Dear Corey,Thank you for sharing your positive review.We are thrilled to hear that the cleanliness and condition of our hotel met your expectations and that our room amenities contributed to a comfortable stay. It is also gratifying to know that our service left a positive impression on you. Our team takes great pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Jurgen Van der Haegen, General Manager

Dear Wendy,Thank you for this positive review.It is delightful to hear such positive feedback regarding our prime location and the cleanliness of our rooms. Our team strives to provide top-notch service, and we are thrilled to see that reflected in your visit. While we are pleased with the high marks, we acknowledge your sentiments towards the hotel condition and room amenities. We take pride in our establishment's upkeep and the recent 2019 renovations, aimed at ensuring a comfortable stay. Our room amenities are carefully selected to balance guest comfort with our environmental commitments. We hope these aspects enhanced the overall satisfaction of your stay.We hope to see you again soon, Kind regards,Jurgen Van der Haegen, General Manager

Dear Angela,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you found our location to be great and that you appreciated the friendliness of our staff. It's heartening to know that the cleanliness of our rooms met your expectations, and we are proud that our team's service contributed to your positive experience. While we note your rating for our hotel's condition, we want to highlight that our latest renovations were completed in 2019, ensuring our facilities are up-to-date. We're also delighted that the amenities in our rooms provided you with comfort during your stay.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Beste Thomas,Fijn dat u de tijd nam voor uw review.We zijn verheugd te horen dat onze kamers aan uw verwachtingen hebben voldaan en dat u tevreden was met de algehele staat van ons hotel. Het doet ons team goed om te lezen dat onze service gewaardeerd wordt. Ook zijn we blij dat de voorzieningen in uw kamer naar wens waren. Onze ‘Sweet Bed by ibis’ bedden en de in 2019 vernieuwde kamers dragen bij aan het comfort dat we onze gasten willen bieden.Met vriendelijke groeten en graag tot een volgende keer,Jurgen Van der Haegen, General Manager

Dear Mark,We thank you for taking the time to review your recent visit.We're thrilled to hear that our central location, adjacent to the Central Station, provided a convenient base for your time in Brussels. Our team is glad that the room met your expectations in terms of cleanliness, and we take pride in maintaining our hotel to the highest standards, as reflected in our most recent renovations in 2019. It's also rewarding to know that you found our service to be exemplary; we strive to make every guest's stay comfortable and hassle-free.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Dear Henrietta,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

Chère Tasneem,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Jurgen Van der Haegen, General Manager

Dear Joseph,We appreciate the time you took to provide this review.We're thrilled to hear that you found your room to be clean and comfortable, and that our breakfast offerings were to your liking. It's always our goal to provide a restful night's sleep with our Sweet Bed by ibis, and a great start to the day with a variety of breakfast options. We regret to hear that your interaction with our front desk team member did not meet your expectations. We pride ourselves on providing exceptional service, and it seems we fell short during your welcome. Please rest assured that we value your feedback and are committed to ensuring all guests feel warmly received.We hope to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

Dear Guillermo,Thank you for this kind review.We're delighted to hear that our front desk team provided exceptional assistance during your stay. It's heartening to know that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your expectations. We also appreciate your recognition of the amenities provided, ensuring a comfortable and satisfying visit.We look forward to seeing you again.Best regards,Jurgen Van der Haegen, General Manager

Dear Guest, Thank you for the time you have taken to write a review.We're delighted to hear that our central location met your needs and that you found comfort in our rooms and showers. It's wonderful to know that you could enjoy a restful sleep in a quiet environment. We are truly sorry to hear about the inconvenience you faced with the taxi service. While we strive to provide the best possible service to our guests, it appears that in this instance, the service did not meet expectations. We value your feedback and take it seriously as part of our commitment to guest satisfaction. Please rest assured that the circumstances you encountered were an exception and not indicative of our usual standards.We are pleased that the quality of our rooms and hotel condition were to your satisfaction, reflecting our commitment to offering a comfortable and enjoyable stay.We look forward to welcoming you back in the future.Best regards,Jurgen Van der Haegen, General Manager

Dear Sarah,Thank you for sharing your review.We're thrilled to hear that our central location, a stone's throw from the Grand Place and the Central train station, contributed to the ease of your trip. It's also rewarding to know that our team's friendliness enhanced your stay and that our commitment to cleanliness met your expectations. We take great pride in maintaining our hotel to ensure that every guest enjoys a comfortable and pleasant experience.We hope to have the occasion to welcome you back. Kind regards,Jurgen Van der Haegen, General Manager

Dear Guest, Thank you for providing us with your feedback.We're glad to hear you enjoyed the breakfast offerings in the morning. Our team takes pride in providing a variety of options to start the day right. Regarding your concerns, we are surprised to hear about the challenges at the front desk as our team is available 24/7 to assist with any needs, including wake-up calls. We apologize if there was an oversight in this service. Our daily housekeeping is committed to maintaining high standards of cleanliness; it's concerning to hear that your room was not up to these standards, and we will remind our staff of the importance of thoroughness in every aspect of their service. We also provide a range of amenities to ensure a comfortable stay, such as extra fans and heaters on request, which we hope can enhance comfort for future stays. Additionally, our payment procedures are designed for convenience, and we typically provide a receipt for all transactions. We regret any confusion during your checkout process.We hope to welcome you again in the future. Best wishes,Jurgen Van der Haegen, General Manager

Querida María Del Carmen,Muchas gracias por su magnífica valoración.Nos complace saber que la atención recibida por parte de nuestro personal, especialmente de Rosa, ha sido de su agrado y que nuestras instalaciones han contribuido a una estancia agradable. Es un placer leer que nuestro desayuno variado cumplió con sus expectativas y que la experiencia en nuestro bar fue igualmente satisfactoria. Estamos comprometidos en ofrecer un servicio excepcional y una experiencia memorable a todos nuestros huéspedes.Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.Un cordial saludo,Jurgen Van der Haegen, General Manager

Cher hôte,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Cordialement,Jurgen Van der Haegen, General Manager

Chère Caroline,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait un plaisir de vous revoir prochainement.Bien à vous,Jurgen Van der Haegen, General Manager

Dear Oksana,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Cher Hôte,Nous vous remercions pour cette appréciation parfaite.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.À bientôt pour une expérience tout aussi agréable. Bien à vous,Jurgen Van der Haegen, General Manager

Dear Robert,Thank you for taking the time to give us your feedback.We're delighted to hear that you found our staff to be very welcoming; our team always strives to provide the best service possible. We are also pleased that you appreciated the value our hotel offers, reflecting our commitment to providing comfortable accommodations at an accessible price point. While our rooms are designed to be functional and efficient, we're glad you recognized the cleanliness and overall condition, which we maintain with the utmost care. We regret to hear that some aspects did not fully meet your expectations, and we appreciate your feedback as it is essential for our continuous efforts to improve our guest experience.We would love to welcome you back on a future occasion. Kind regards,Jurgen Van der Haegen, General Manager

Dear Ariadna,Thank you for sharing this review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on your next stay.Best wishes,Jurgen Van der Haegen, General Manager

Dag Elizabeth,Dank u vriendelijk voor uw recensie.Het verheugt ons dat uw verblijf aan uw verwachtingen voldeed en dat u tevreden was met uw kamer. Het spijt ons dat u de kwaliteit van onze service als een minpuntje aanhaalt. Graag horen we hoe we dit kunnen verbeteren.Vriendelijk bedankt, en we hopen u snel terug te zien.Jurgen Van der Haegen, General Manager

Chère Justine,Merci d'avoir pris le temps de rédiger ce charmant commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Jurgen Van der Haegen, General Manager

Dear James, Thank you for your review of your recent stay.We're thrilled to hear that you had a pleasant stay and appreciated our team's service, the cleanliness of your room, and the overall condition of our hotel. Your satisfaction with the room amenities also brings us great joy. We take note of your comment regarding clothing storage. While our room design emphasizes simplicity and functionality, we understand that storage options are important for our guests. Although not mentioned in your review, for future visits, we would like to point out that additional amenities such as extra pillows and fans are available upon request to enhance your comfort.We hope to have the opportunity to welcome you back on a future occasion. Kindest regards,Jurgen Van der Haegen, General Manager

Cher James,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons vous revoir très vite pour un meilleur séjour au sein de notre établissement.Jurgen Van der Haegen, General Manager

Dear Guest,Thank you for this positive review.We're delighted to hear that our hotel's location met your expectations and provided convenience during your stay, offering easy access to Brussels Central train station and the heart of the city. Our team is also thrilled to receive your recognition for their service, as they strive to offer the best experience for every guest. We apologize if the room amenities did not fully meet your expectations. We pride ourselves on providing comfortable rooms equipped with the Sweet Bed by ibis and other features for a restful night's sleep, and we continuously work to maintain our hotel's condition to ensure guest satisfaction.We look forward to welcoming you back for another memorable experience.Best wishes,Jurgen Van der Haegen, General Manager

Beste Meta,Bedankt voor deze mooie beoordeling.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen.Hartelijke groet,Jurgen Van der Haegen, General Manager

Dear Isobel,Thanks for this kind review.We're delighted to hear that you found our location to be excellent and our staff helpful, reflecting the dedication we have to guest service. It's wonderful to know that your room was spacious and comfortable, which is a testament to our Sweet Bed by ibis designed for your sleeping comfort. We also appreciate your high praise for our breakfast offerings, ensuring a great start to the day for our guests.We look forward to seeing you again. Best wishes,Jurgen Van der Haegen, General Manager

Cher Hôte,Merci pour cet excellent retour.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous espérons avoir le plaisir de vous revoir pour un nouveau séjour tout aussi agréable.Sincères salutations,Jurgen Van der Haegen, General Manager

Dear Sir,We thank you for taking the time to share your feedback about your recent stay.We are delighted to hear that you found our hotel's central location to your liking and that the modernity of our bathroom met your expectations. Our Sweet Bed by ibis is a recent addition aimed at providing guests with a comfortable sleeping experience, and we're glad you could enjoy this feature of our premium rooms. We regret to hear that the cleanliness of the mattress and carpet did not meet your standards. While our housekeeping team works diligently to maintain our rooms, we appreciate your feedback as it helps us focus on areas of improvement. Please rest assured that we take such comments seriously and strive to provide an environment that reflects our high standards.It would be a pleasure to welcome you again. Kindest regards,Jurgen Van der Haegen, General Manager

Dear Michael, Thank you for this review of your recent stay.We're pleased to hear you found our hotel clean and well-run, and that our breakfast offerings were to your satisfaction. It's wonderful to know that our efforts to maintain high standards of cleanliness and service are appreciated by our guests. We’re sorry to hear that the room size and the bed did not meet your expectations. Our rooms are designed to optimize space and provide the necessary comfort with high-quality bedding, which was updated in 2019 for enhanced sleep quality. Regarding the furniture, we strive to balance practicality with style while catering to a wide range of guests. Rest assured, we are always looking for ways to improve our guest experience.Jurgen Van der Haegen, General Manager

Dear Julio,We thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We would be delighted to welcome you back on another occasion.Kind regards,Jurgen Van der Haegen, General Manager

Chère Alicia,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir prochainement,Jurgen Van der Haegen, General Manager

Dear Dwayne,It's a real reward to receive such a great review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to having the opportunity to welcome you back in the future. Best wishes,Jurgen Van der Haegen, General Manager

Chère Jessica,Merci pour ce retour très positif.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Au plaisir de vous revoir à nouveau très bientôt,Jurgen Van der Haegen, General Manager

Dear Christine,Thank you for taking the time to leave a review of your recent stay.We're thrilled to hear you enjoyed our prime location, just a stone's throw away from the Grand Place and the central train station, offering convenience and the best of Brussels right at your doorstep. Regarding your suggestion on room flooring, we appreciate your input and aim to maintain the highest standards of cleanliness and comfort in all our rooms, which are currently carpeted for guest comfort. While we understand preferences vary, please know that our housekeeping team is dedicated to ensuring a clean and welcoming environment for all our guests. We also note your thoughts on the bar opening hours and will consider your feedback as we continually strive to enhance our guest experience.We look forward to welcoming you back in the future. All the best.Jurgen Van der Haegen, General Manager

Beste Karen,Bedankt voor uw review.We zijn blij dat we u van dienst konden zijn met ons hotel. We noteren uw feedback en zullen kijken wat we kunnen verbeteren.Met vriendelijke groet en graag tot nog eens,Jurgen Van der Haegen, General Manager

Beste Margaret,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Een volgende keer staan we met plezier weer voor u klaar.Jurgen Van der Haegen, General Manager