Reception
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Reviews of The Kingsford, Ascend Hotel Collection

4 out of 5
The Kingsford, Ascend Hotel Collection
510 Kingsford Smith Drive, Hamilton, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 208 out of 378 reviews" "
Rating 8 - Good. 122 out of 378 reviews" "
Rating 6 - Okay. 31 out of 378 reviews" "
Rating 4 - Poor. 11 out of 378 reviews" "
Rating 2 - Terrible. 6 out of 378 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

james

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful and the staff super helpful. The easy walk to the ferry made the stay fabulous and the staff had go cards we could use. Definitely a great spot to stay if you travel to Brisbane.
Stayed 2 nights in May 2024

10/10 Excellent

HELEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely reception staff.
Stayed 1 night in May 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room. Clean and comfortable and in great condition. 5 mins from ferry jetty and shops/cafes.
Stayed 1 night in Mar 2024

10/10 Excellent

J.D.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed there twice.
The door on our balcony would not latch and stay shut. Other than that, we enjoyed our stay very much.
Stayed 1 night in Feb 2024

10/10 Excellent

Cathy

Stayed 2 nights in Feb 2024

10/10 Excellent

Suzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, room was very clean and location ideal
Stayed 2 nights in Feb 2024

10/10 Excellent

Chelsy

Stayed 1 night in Feb 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and the staff were so helpful.
Stayed 2 nights in Jan 2024

8/10 Good

Josh

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really happy with the hotel and the staff. My only complaint was the shower head which was terrible, like being sprayed with a hose. Worst shower ever.
Stayed 1 night in Jan 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
always a nice stay , handy to the racecourse
Stayed 1 night in Dec 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Nov 2023

8/10 Good

Carmel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently refurbished, pleasant fit out. Bed very comfortable, quiet, free parking (but need some more spaces), dining available nearby in Racecourse Rd. Staff excellent, very helpful. Only odd thing is the taps, which combine water pressure plus water temperature in one fitting, which probably wastes water. Am likely to stay again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so accommodating and friendly. Property is super clean and the bed is fabulously comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Graham

Stayed 2 nights in Nov 2023

6/10 Okay

James

Stayed 2 nights in Nov 2023

10/10 Excellent

Yadi, Los Angeles

Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 1 night in Sep 2023

10/10 Excellent

Fiona

Stayed 1 night in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night. Reception was excellent, car parks really tiny, would love to see a few sport channels?, pretty much a standard these days?. Value was good, easy walk to numerous eateries
Stayed 1 night in Aug 2023

8/10 Good

NATALIE

Travelled with partner
Liked: Amenities
It was very modern and clean, comfortable bed. Great hotel to stay for one or two nights. Not fussed on a shower curtain and bath was too deep. Staff were friendly, and it was great to have a cafe at property for breakfast. Good location for restaurants, only a short walk to them.
Stayed 1 night in Aug 2023

10/10 Excellent

Barry

Travelled with partner
Liked: Amenities
Lovely receptionist so friendly and helpful. Gave us an early check in and late checkout. Great location handy to ferry and airport and lots of restaurant choices.
Stayed 1 night in Aug 2023

10/10 Excellent

Tanya

Travelled with partner
The reception staff were very friendly and accommodating, as we asked for an early check-in after a long flight, would stay here again & close to lovely Hotel's and restaurants.
Stayed 1 night in Jul 2023

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern facilities & convenient to public transport
Stayed 2 nights in Jul 2023

10/10 Excellent

Manuai

Liked: Staff & service
The hospitality is excellent. Staff were always ready and willing to assist
Stayed 3 nights in Jun 2023

10/10 Excellent

Lucas

Stayed 1 night in May 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean, comfortable room for single or couple.
Stayed 2 nights in May 2023

10/10 Excellent

Ken

Stayed 1 night in Apr 2023

10/10 Excellent

Trevor

Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and functioning facilities.
Stayed 4 nights in Mar 2023

10/10 Excellent

Brett

Business traveller
Liked: Cleanliness
Clean, great room with modern facilities. Pleasant staff and a great cafe/bar downstairs. Only negative is the limited car parks.
Stayed 1 night in Mar 2023

8/10 Good

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
So close to airport and very handy to everything
Stayed 1 night in Mar 2023

8/10 Good

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a one night stay. Parking situation isn’t great.
Stayed 1 night in Mar 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly!
Stayed 1 night in Feb 2023

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and comfortable small airport hotel.
Always lovely and helpful reception. Small but totally fine room with door to a small balcony with neighbourhood views. Some rooms can be noisy but we love the back rooms. They are perfect for pre and post airport arrivals. Nearby selection of cafes and restaurants all walking distance to the hotel.
Stayed 1 night in Feb 2023

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
Clean and comfortable everything as described, staff friendly.
Stayed 1 night in Jan 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Totally fantastic

10/10 Excellent

Nancy

Stayed 1 night in Dec 2022

10/10 Excellent

Brett

Liked: Cleanliness, staff & service
We found our experience to be a very positive one. Our room was very pleasant with a great view of Portside. It’s location to shops and restaurants is a 5 minute walk which makes it very convenient. The staff were also very welcoming. I give happily give five stars.
Stayed 1 night in Nov 2022

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service
Wry nice rooms and friendly staff
Stayed 1 night in Oct 2022

8/10 Good

Kate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not ideal for larger vehicles . Staff extremely friendly and helpful . Room service easy. Room was clean and serviceable given its small size. The only issue was the bed, extremely hard and uncomfortable which meant no sleep.
Stayed 1 night in Oct 2022

10/10 Excellent

Abdullah

Stayed 1 night in Oct 2022

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and modern with a good size suite and amazing bathroom.
Stayed 1 night in Oct 2022

10/10 Excellent

Sophie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice a shampoo, conditioner and body wash. Provided nice slippers. Enjoyed having included tea, coffee water and biscuits for a quick breakfast before leaving if you need to leave early. Liked being able to check out easily by dropping in room card, without hassle.
Stayed 1 night in Oct 2022

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff were nice, free parking is a bonus. The bed was quite hard and the shower head is one I imagine would be in a prison or pool change room with pressure shooting down akin to a spa jet, just enough not to break the skin but enough to make you itchy after a minute of use.
Stayed 1 night in Oct 2022

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay
Home Sweet Home
Stayed 2 nights in Oct 2022

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New flash and up market
Stayed 1 night in Sep 2022

10/10 Excellent

Shamiran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little property! The rooms are exactly as the pictures show - spacious, very clean and modern with everything considered. Well located only a short drive from the airport. This property exceeded my expectations for a quick overnight stay.
Stayed 1 night in Sep 2022

8/10 Good

Shayle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Very clean.
Stayed 1 night in Sep 2022