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Reviews of Quest Ascot

4 out of 5
Quest Ascot
Cnr Lancaster Rd & Duke Street, Ascot Brisbane Suburbs, Ascot, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 114 out of 363 reviews" "
Rating 8 - Good. 148 out of 363 reviews" "
Rating 6 - Okay. 62 out of 363 reviews" "
Rating 4 - Poor. 26 out of 363 reviews" "
Rating 2 - Terrible. 13 out of 363 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Claudine

Travelled with group
Liked: Cleanliness, staff & service, amenities
I was put in a room next to a heavy smoker who was very loud well into the early hours and inconsiderate of other guests. The road is quite busy. It was however clean and tidy and close to the airport. Staff were very helpful
Stayed 1 night in Mar 2024
Response from Reservation on 9 Mar 2024
Dear Claudine, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We always tell our guest to be mindful of the comfort of other guest as well, unfortunately it was not the case this time. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards,Quest Ascot

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night in transit home, conveniently situated between airport and city
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Dear Paul, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 Excellent

Sandie

Stayed 2 nights in Jan 2024

6/10 Okay

Howard

Travelled with partner
The property is close to Brisbane airport and horse racing venue but needs an overhaul.
Stayed 1 night in Jan 2024
Response from Reservation on 14 Jan 2024
Dear Howard, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Can’t fault this accommodation - everything was perfect. I will definitely stay again when i’m in Brisbane.
Stayed 2 nights in Jan 2024
Response from Manager on 13 Feb 2024
Dear Rebecca, Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the overall services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Eden Academy- Hamilton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The pillows were not soft and regret not packing my own. Beds with castors are not appropriate for motels, maybe for choldren not adults.
Stayed 1 night in Dec 2023
Response from Reservation on 28 Dec 2023
Dear Richard, Thank you for choosing to stay at Quest Ascot and taking the time to provide your valued feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept our sincere apologies that your stay was less than perfect. Please be advised, we have different type of pillows in the cupboard for guest to use. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Thank you again for your feedback. We hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice convenient to Eagle Farm racecourse - only downside was the shower - just a dribble
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Dear Jenny, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue regarding the shower in your room, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 Good

Jenny

Liked: Staff & service
The stay was comfortable. The property interior needs some renovations.
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Dear Jenny, Thank you for your feedback about your recent stay with us at Quest Ascot. We are glad you had a comfortable stay with us. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

6/10 Okay

Alison

Travelled with partner
Liked: Staff & service
The service from staff was amazing but unfortunately this was let down by the outdated & noisy rooms from other guests doors slamming & holes in bathroom door not covered up & stains around the place.
Stayed 1 night in Dec 2023
Response from Reservation on 18 Dec 2023
Dear Alison, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

10/10 Excellent

Bob

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a 4-star hotel as advertised. The grounds around the pool need to be weeded, and the pool lounge chair covers were stained and wet so that they could not be used. The patio is shared with the unit next to it, so there is not much privacy. Our bathroom door had a hole in the back of it, and the toilet seat needed replacing as it was old and stained. The website is unclear as to the cooking facilities which were only available in the apartment, not the studio. There were doors slamming in the hallway and the noise from the jets landing at the airport was noticeable.
Stayed 5 nights in Dec 2023
Response from Manager on 12 Dec 2023
Dear Thomas, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. For future reference, we have our staff on site 24/7 and please do not hesitate to contact reception at any time. I believe our team will do everything in their power to solve any issues. We have discussed your feedback with our team to ensure that such issues do not recur in the future. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 Excellent

Benjamin

Stayed 1 night in Dec 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Arrived after hours but no one would answer the after hours number. The number hung up and eventually after around 15-20mins they responded. Not good enough. Otherwise all was fine.
Stayed 1 night in Dec 2023
Response from Reservation on 8 Dec 2023
Dear James, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued feedback with us. We would like to sincerely apologize that you had a negative experience while staying with us regarding to the after hour service team. We can assure you that we have addressed the issues you have raised proactively and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind Regards, Quest Ascot

8/10 Good

Pierre J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place off the main roads. Easy walking distance to Racecourse Road shops and restaurants!
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Dear Pierre, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed in room 6B. It had a broken bathroom door knob which kept locking us out of the bathroom. It happened twice throughout our overnight stay and each time there was someone there to fix it within 15 mins, however it was extremely annoying, especially when busting to go to the toilet! When I pay for a hotel room, I expect to have access to all of it for my entire stay!
Stayed 1 night in Nov 2023
Response from Manager on 13 Nov 2023
Dear Sarah, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the bathroom door knob, please accept our deepest apologies for the inconvenience caused. We take this matter seriously and we have proactively raised this issue to the management and also we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were attentive and so welcoming. I definitely will be coming back again
Stayed 1 night in Nov 2023
Response from Manager on 10 Nov 2023
Dear Brian, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to our staff effort of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

8/10 Good

john

Stayed 2 nights in Nov 2023

8/10 Good

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed here before, reliable standard, good facility, helpful staff, close to main arterial routes & airport
Stayed 2 nights in Oct 2023
Response from Manager on 2 Nov 2023
Dear Elizabeth,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the location of the property and services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
🤔
Good enough space and clean but for foul smell as we entered (late, after hours) the toilet had been used with remnants remaining, horrible. The whole place was clean and nice but a used toilet is NOT cool. Great location close to racecourse st. Friendly reception staff earlier in day when we picked up key.
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Dear Susan, Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. It is very pleasing to hear your positive comments regarding our staff effort and the location of Quest Ascot, Brisbane. However, please be assured that we have addressed the issue you mentioned, and we will try our best that no other guest had to experience the same issues in the future. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot

8/10 Good

sandra

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Sep 2023

6/10 Okay

Mike

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The staff were friendly but it's outdated
Stayed 1 night in Sep 2023
Response from Manager on 4 Sept 2023
Dear Mike, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 Good

Simon

Stayed 2 nights in Aug 2023

10/10 Excellent

Kaide

Stayed 1 night in Aug 2023

8/10 Good

Jill

Stayed 1 night in Apr 2023

10/10 Excellent

Tsuneyuki

Stayed 3 nights in Jul 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to thank you so very much for going out of your way to print our travel documents and deliver them to our room. Even though our stay at your motel was very short, it was a pleasurable experience staying with you and we will definitely return. You provided us with exceptional customer service which is very much appreciated. Until next time, Sally and Brad Cook
Stayed 1 night in Jul 2023
Response from Manager on 23 July 2023
Dear Sally,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass down your wonderful comments to our team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and accommodating.
Stayed 1 night in Jul 2023
Response from Manager on 23 July 2023
Dear Stephen,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. I will be sure to pass on your wonderful comments to the team. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 Excellent

Vicki

Stayed 1 night in Jul 2023
Response from Manager on 23 July 2023
Dear Vicki,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

10/10 Excellent

barry

Stayed 1 night in Jul 2023
Response from Manager on 18 July 2023
Dear Barry,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on 18 July 2023
Dear Adrian,Thank you for providing valued feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the services provided. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

6/10 Okay

Anthony and Christina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We have stayed at the property about 4 years ago as very convenient for early morning flight and was fine for a short stay. This time room was clean but very, very tired especially the bed . The poor condition of the bed with a lack of soundproofing meant we had almost no sleep. May be handy to the airport but unless we hear property is upgraded we won’t be staying there again.
Stayed 1 night in Jul 2023
Response from Manager on 15 July 2023
Dear Anthony and Christina, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Kind Regards, Quest Ascot

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, handy to amenities
Comfortable stay, friendly and efficient staff
Stayed 2 nights in Jul 2023
Response from Manager on 13 July 2023
Dear Jacqueline,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your valued experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regards to the accomodation and staffs at Quest, Ascot. Thank you once again for your stay and your feedback and we look forward to welcoming you again soon. Kind Regards, Quest Ascot

6/10 Okay

Sandra

Liked: Staff & service
Stayed 1 night in Jun 2023

6/10 Okay

Ian

Disliked: Staff & service, property conditions & facilities
/
Stayed 1 night in Jun 2023

6/10 Okay

Lindsay

Stayed 3 nights in Jun 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023

4/10 Poor

Susan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Extremely old and very tied , needs a complete refurbishment, bathrooms , carpet, paint and furniture
Stayed 1 night in Jun 2023
Response from Reservation on 6 June 2023
Hi Susan,Thank you for choosing to stay at Quest Ascot and taking time to provide feedback about your experience.In regards to needs of refurbishment, we have gradually started some renovations from time to time internally and externally. Perhaps on our return you can see even better of Quest Ascot.Thank you and regards,Quest Ascot Management.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly staff. We were also able to get into our room in the morning when we arrived - this doesn't happen at too many properties these days. Walking distance to Eagle Farm for the races and to restaurants. Very quiet.
Stayed 1 night in May 2023
Response from Manager on 6 June 2023
Hi Mary,Thank you for staying with Quest Ascot. It is very pleasing to hear your positive comments with regard to our employee's efforts and the location of Quest Ascot, Brisbane. We look forward to welcoming you again in the near future. Kind regards,Quest Ascot.

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good stay
Stayed 1 night in May 2023

6/10 Okay

Ju-Han

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2023

8/10 Good

Serena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Late night arrival service was good & efficient. Room was clean & comfy. Older style property, convenient location from airport. Only constructive comment would be is the iron surface needs to be cleaned /replaced.
Stayed 1 night in May 2023
Response from Reservation on 20 May 2023
Dear Serena, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regard to the location, cleanliness of the room and late arrival service of Quest Ascot, Brisbane. We have addressed the issue regarding the iron surface and raised proactively, and making sure no other guest had to experience the same issues in the future. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

4/10 Poor

Tracy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very old and dated…noisy air con, steep stairs. Asked for ground floor as mobility issues and arriving at night from overseas but got upstairs unit at the furthest point of property. Also not able to get onsite parking as very limited. Booked this weeks in advance.
Stayed 1 night in Apr 2023
Response from Reservation on 11 May 2023
Dear Tracy, Thank you for your feedback about your recent stay with us at Quest Ascot. We appreciate your comments so we can improve our service apartment in any ways. In regards of the needs of upgrade at our property, we have been working closely with our lovely landlord to provide better guest experience in room. Perhaps on your return you can see the even better of Quest Ascot. Please be advised, there's only limited availability on the ground floor, we tried to call you to inform you that we can't keep you on the ground floor, but unfortunately, you didn't answer the phone. Kind Regards, Quest Ascot

10/10 Excellent

Kenneth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Eagle Farm racecourse and easy accessibility
Stayed 1 night in May 2023
Response from Reservation on 9 May 2023
Dear Kenneth, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments with regard to the location of Quest Ascot, Brisbane. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

8/10 Good

Mondi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice motel and friendly staff
Stayed 1 night in Apr 2023
Response from Reservation on 14 Apr 2023
Dear Mondi, Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Office Team on 28 Apr 2023
Thank you for providing feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience and that you liked the facilities provided. We look forward to welcoming you back to Quest Apartment Hotels soon.Kind Regards, Quest Ascot

8/10 Good

leanne

Stayed 1 night in Mar 2023
Response from Reservation on 17 Apr 2023
Dear Leanne, Thank you for choosing to stay at Quest Ascot and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have discussed your feedback with our team to ensure that such issues do not recur. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Quest Ascot

10/10 Excellent

kym

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Reservation on 17 Apr 2023
Dear Kym, Thank you for providing feedback about your stay at Quest Ascot. We are thrilled that you enjoyed the experience I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest Ascot

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, older style but with good amenity
Stayed 1 night in Mar 2023
Response from Manager on 13 Mar 2023
Dear Stephanie,Thank you for staying at Quest Ascot, Brisbane and taking the time to share your experience with us. All of us are delighted that we could ensure a comfortable stay during your visit. It is very pleasing to hear your positive comments .Thank you once again for your stay and your feedback and we look forward to welcoming you again in the near future. Kind Regards, Quest Ascot