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Reviews of Fleet Lane

4 out of 5
Fleet Lane
25-27 Hope Street, South Brisbane, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 209 out of 689 reviews" "
Rating 8 - Good. 273 out of 689 reviews" "
Rating 6 - Okay. 120 out of 689 reviews" "
Rating 4 - Poor. 62 out of 689 reviews" "
Rating 2 - Terrible. 25 out of 689 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Lynette

Liked: Cleanliness, property conditions & facilities
We found this property good value , walking distance to shopping & 6 minute walk to QPAC, Museum. Really reasonable for short stay or extended with kitchen & laundry facilities.
Stayed 1 night in May 2024

2/10 Terrible

Karen

Liked: Amenities
Disliked: Cleanliness
Bedding linen wasn’t changed from previous occupants as hair and particles found on sheets. Floor had drink stains so was uncleaned. Blood stain next to light switch. Sticky drink residue on lounge table. Washing in dryer. Place smelled stale. Will never stay here again
Stayed 1 night in May 2024

6/10 Okay

Rebecca

Business traveller
Disliked: Amenities
Basic unit. Fine not good. Internet did not work the entire time I stayed and no communication from staff to help despite letting them know. I stayed on the side of the building facing the city and despite being several floors up was kept up all night from the sound of the garage door opening and closing. Maybe other units are better (of course I imagine each has its own owner and some may be better decorated or cared for than others…) The unit I stayed in was not very well cared for: carpets needed a steam clean, burn marks all over carpet, mould stains in shower grout, marks all over the walls in the living room, no coat hangers or clothes pegs provided, ironing board cover so thin I had to use a towel on it to not ruin my clothes. There were also noisy neighbours on either side of my unit - one unit played very loud music so much it was rattling their door! (although thankfully my unit door blocked most of the noise once inside). Office communication was limited at best (especially after I’d paid the security bond, not a credit card hold but a full payment that I have to wait to be refunded). Location: It is about a 5 min walk to the cultural centre so good for transport, close to Woolworths metro, coffee shops and restaurants, and the arts precinct. So location is pretty good. Car parking was available but I didn’t use. The place is acceptable but not great. If I had a choice I’d probably stay somewhere else next time -unless I could get a nicer unit and/or higher floor.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kara-lee

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and price was really great. Had a two bedroom apartment which was spacious and the balcony was huge.
Stayed 1 night in Mar 2024

6/10 Okay

SHANE, UPWEY

Stayed 5 nights in Mar 2024

6/10 Okay

Emmanuel

Needs to be improved
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my two nights there very much the receptionist was so polite checked me in within 15 mins was fantastic
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Be fleet of foot or miss out..
Fleet Lane Apartments provided a fantastic one-night stay for my partner and me. The accommodations were comfortable, the location was convenient, and the overall experience was delightful. Highly recommend! Plus you MUST check out Coffee Mentality, their coffee is divine.
Stayed 1 night in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
603 - Everything as advertised, would stay again in a heartbeat.
Stayed 1 night in Jan 2024

8/10 Good

Brad

Business traveller
Liked: Cleanliness, property conditions & facilities
Perfectly suitable suite in South Brisbane, convenient for the quayside. Funny smells in the communal corridor, but once in the unit they’re resolved. The flat is due for a good wash, with walls around light switches grubby. Bedside lamps both not working. Be sure to check out the roof top patio at dusk or dawn for great views of the city.
Stayed 1 night in Jan 2024

10/10 Excellent

Meck

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very competitive and affordable for group travel and family travels.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mel

Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Central location Building is in a good condition Decent size for a one bedroom With a small study where there is an extra bed Couch is tiny and TV is not very easy to use
Stayed 1 night in Jan 2024

6/10 Okay

Rudiger

Travelled with group
Disliked: Room comfort
Good location, needs attention
The suite is nice, however, very basic and completely without any decorations. The shower head in one of the bedrooms was loose and couldn't be fixed into position. The internet connection instructions came via text and prooved to be unusable. Two of us tried for half an hour and then gave up. So no internet. The 2 bedroom unit is in a handy location for what we were doing in Brisbane, but it is very basic and could do with a bit of heart, care and attention.
Stayed 1 night in Jan 2024

2/10 Terrible

Edward

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Tania

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
The staff were lovely to deal with from booking to check out, our floor smelt of garbage, it was was super hot upon exiting the lifts which did not help with the stench. The room is nice, cheap flat pak furniture, couch is a rock and the bed is a slab, black mould in the bathroom.
Stayed 1 night in Dec 2023

2/10 Terrible

Mary

Disliked: Cleanliness, amenities, property conditions & facilities
If you're a female who would like to stand outside their property for 2 hours till 11pm at night by yourself, while they get themselves organised, this is the place for you. They will also steal your property you leave behind, I have called 4x in the past week to get back 3 dresses worth 2k, everytime I'm told someone will call me back, I'm now involving the police as this is blatant theft and they obviously they condone this behaviour, or they would have done something by now. Also if you don't like noisy trains, don't come here 🚂.

2/10 Terrible

anastasia

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Meredith

Business traveller
Liked: Room comfort
Good Location
Great instructions on how to access the apartment after hours. The location is good and close to amenities and Southbank in general. Can be quite noisy being close to the train tracks.
Stayed 4 nights in Nov 2023

10/10 Excellent

Penelope

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic we will be back
Stayed 1 night in Nov 2023

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, room comfort
The apartment was well appointed, spotlessly clean. We checked in late, the communication for after-hours check in was a simple process however, I am yet to receive my deposit.
Stayed 1 night in Oct 2023

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Tamara

Travelled with partner
Disliked: Amenities
Nosy, with trains and bright lights shining in. People smoking in a non smoking building. Difficult to check in with parking, and carpark increfibly tight. Difficult to communicate with reception and mixed messages in comms. Furniture was very tired and worn.
Stayed 1 night in Sep 2023
Response from fl on 26 Sept 2023
Thank you for letting us know and we are sorry about the miscommunication .

6/10 Okay

Moran

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Reception on 1 Sept 2023
Dear Guest,Thank you for your review. Speak to us so we can improve your next experience with us!

4/10 Poor

KYLIE

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked two apartments adjacent to each other. The floors of both apartments were filthy and left your feet black on the bottom. Neither apartment was stocked evenly/adequately - two much cutlery in one, none in the other, mugs in one, not the other, etc. Apartment 906 had two faulty air conditioners so we could not heat the room. The iron in both rooms was dirty and spat water. While this apartment is in an excellent location, it is disappointing that it is not stocked appropriately or kept in good maintenance. We were disappointed.
Stayed 2 nights in Jun 2023
Response from FL on 4 Aug 2023
HiThank you so much for letting us know, we will surely discuss about the issues with the management.

8/10 Good

Skye

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Bed was comfy. Very spacious. Staff not very friendly and the signs around were very struck.
Stayed 1 night in Jun 2023
Response from FL on 4 Aug 2023
We are sorry about not being friendly, next time we will keep this in mind .

8/10 Good

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Fleet phone contact number was always busy No one at reception at 9am No exit signs to get out of garage Accommodation was awesome, clean, spacious Receptionist said she would text internet number-never did No sign for property
Stayed 1 night in Jun 2023
Response from Fl on 4 Aug 2023
Hiwe are sorry about the internet and thank you for letting us know about the reception. And there is always a green button on the wall to open the garage door.

6/10 Okay

Scott

Stayed 1 night in Jun 2023

8/10 Good

Kim

Stayed 1 night in May 2023

8/10 Good

Luke, Hughesdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place, as advertised
Stayed 1 night in Apr 2023
Response from Liz on 4 May 2023
Thanks Luke. Hope to see you again soon.

4/10 Poor

Issac

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The first picture that pops up is the jacuzzi, it doesn’t work, in fact that whole area upstairs bbq/lounge chairs/view deck is in shambles. The only positive is the location, it’s perfect walking distance, to almost everything.
Stayed 4 nights in Apr 2023
Response from Liz on 4 May 2023
Hi Issac,We are sorry to see that your stay wasn't 100% satisfied. We will look into the repair on the roof and have them fixed on timely manner.

4/10 Poor

Michelle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Location was great close to Southbank and the museum however the unit smelt damp and the furnishings were old and falling apart Rooftop area is great but the spa was cold
Stayed 2 nights in Mar 2023
Response from Liz on 4 May 2023
Hi Michelle,We are sorry to see your stay isn't perfect. We will look into the apartment carpet issue and rectify.

4/10 Poor

Jim

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed for a week and one reason I picked this place was for the spa, which didn't work at all. There was an a lot of plumbing noise at night from an adjacent unit.
Stayed 7 nights in Feb 2023
Response from Liz on 4 May 2023
Hi Jim,Thanks for your feedback. I will look into the noise issue.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our third stay here and definitely not the last. Such a convenient and comfortable place to stay if you’re visiting the cultural district. Easy walk to the galleries, theatres and dining options.
Stayed 1 night in Mar 2023
Response from Ariel on 13 May 2023
Thank you so much. Hope to see you next time.

2/10 Terrible

Yasemin

Disliked: Amenities
Stayed 1 night in Mar 2023

10/10 Excellent

Sheridan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So glad I found this place. So convenient for shows at qpac. Great kitchen. Great convenience store next door!!!
Stayed 1 night in Mar 2023

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities
Great location for easy walk to Suncorp stadium.
Stayed 1 night in Feb 2023
Response from Liz on 10 Mar 2023
Many thanks Steve. Looking forward to seeing you again soon.

8/10 Good

georges

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from Liz on 10 Mar 2023
Thank you.

2/10 Terrible

Carolyn

Travelled with family
We booked a 2 adult, 1 child stay. There was supposed to be a queen bed, we had a double bed and a very small couch. There was nowhere for my child to sleep. There wasn’t even 3 towels in the bathroom. Called reception after we checked in at 5:30pm and nobody was available to help us. Reception was unavailable after 5pm and at 8am when we checked out. Do not recommend this property.
Response from Liz on 10 Mar 2023
Dear Carolyn,We are sorry that your request isn't able to be fullfiled during after hours. Our staff works very hard everyday to deliver the best guest experience at Fleetlane. If you return again, please ensure the extra bed request is raised prior checking in.

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Liz on 10 Mar 2023
Thanks Jill!

6/10 Okay

Scott

Liked: Cleanliness
Stayed 1 night in Jan 2023
Response from Liz on 10 Mar 2023
Hi Scott,Let us know how we can improve next time!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful 3 night stay room was very clean had everything we need and walking distance for what we needed to do...rooftop was very nice and clean and also had lovely view. Reception lady was very lovely. Carpack was a little tight if you have a big car so lucky we had a small car 🙂
Stayed 3 nights in Jan 2023
Response from Liz on 10 Mar 2023
Thank you Michele,Look forward to seeing you again soon.

10/10 Excellent

Nathan

Stayed 1 night in Dec 2022
Response from Fleet Lane Apartment on 16 Jan 2023
Thank you very much for the review. Wish to see you again next time.

6/10 Okay

Ryan

Travelled with family and small children
Liked: Cleanliness
Was disappointed that the advertised spa had been broken for 6 months. Technically not broken, just waiting for a cover.... that and the noisy air condenser replacing a broken air con made for a noisy stay.
Stayed 2 nights in Nov 2022

8/10 Good

Genevieve

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Fleet Lane is in a great location for walking distance to South Bank, Art Gallery and Museum. Apartment size is fantastic, parking was a tight manoeuvre in a 4WD but once parked did not need to move the vehicle til departure. 2 Bedroom city view apartment with 2 bathrooms was great. Room was clean, but light bulbs not working in lamps and window and glass doors not clean, was a bit disappointing.

4/10 Poor

Ryan

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived after a big day traveling with 3 young kids expecting our booked 3 bedroom apartment but instead they had 2x 2 bed units on different floors. So we had to all squeeze into one 2 bed apartment for the night. We chose this place originally because of the location and the rooftop spa pool. Gutted when we got to the rooftop and the spa pool wasn’t working. Looks like it had not been in use for a long time. Disappointing, especially when it’s the main picture online.
Stayed 1 night in Oct 2022

10/10 Excellent

Amy

Stayed 1 night in Sep 2022

8/10 Good

Amanda, Eimeo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property is in a great location. Such a short walk to Southbank and city with lots of choice for dining and entertainment. Rooms were spacious and clean and pretty quiet. Parking is very very tight though and quite squishy and room is not a serviced apartment so after 8 days the sheets, towels and amenities really needing replacing. Apart from this, staff were very friendly and would stay here again!
Stayed 8 nights in Sep 2022

8/10 Good

Sarah

Travelled with family
It was nice and close to South Bank and QPAC.
Stayed 1 night in Sep 2022

8/10 Good

Alexandra

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022