On the beach, white sand, beach shuttle, sun-loungers
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Reviews of La Carmela De Boracay Resort Hotel

4.5 out of 5
La Carmela De Boracay Resort Hotel
Station 2, Balabag, Boracay Island, Western Visayas

Reviews

6.4
Rating 10 - Excellent. 125 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 285 out of 1000 reviews" "
Rating 4 - Poor. 185 out of 1000 reviews" "
Rating 2 - Terrible. 112 out of 1000 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Herminigildo

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2021

4/10 Poor

Charlene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my companions were expecting that the our room at La Carmela would have a hotel type of amenities. We were assigned to a top floor and and end of the bldg, and so much is lacking in the room, was it because I availed a promo rate thru Expedia? The hotel service, you have to wait for another 24 hrs to get your requested items. Thankful to the front desk who assisted us, she was very accommodating.
Stayed 3 nights in Dec 2021

4/10 Poor

JOHN PAUL

Business traveller
They dont issue any Official Receipt
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Supposedly Boracay closed for upgrades, etc. This place didn't take advantage of it and the only upgraded was the beach front pool.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation. Would be better if there were
It was ok. The bare minimum required was provided. I enjoyed my stay.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We stayed for 6 days and they only changed the sheets ONCE even though we asked several times. Breakfast menu for the whole stay was the SAME. Intercomm is NOT working Room Aircon is DEFECTIVE Towels & Linens smells MURIATIC ACID TV remote is missing. When we asked for one, they gave one but it also is NOT working
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room given to us. Same as was booked. Breakfast was not that great, though
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice amenities and staff
Stayed 3 nights in Feb 2020

2/10 Terrible

Glad, Boracay Island La carmela de voracay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
AC wasn’t working, maintenance supposed to come and fix it, but never came. We had to open and use the fridge to get some cold air out! We requested to change beddings and they never came! Terrible room! It’s dirty my mom got sick it was so humid. Would never stay at this hotel ever!
Stayed 2 nights in Feb 2020

8/10 Good

Paulo

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice. The location Is nice. The customer service is excellent and the buffet is also very good. Planning to come back again.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

10/10 Excellent

Dieter, Volketswil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the various processes for checking and room cleaning
Stayed 3 nights in Feb 2020

6/10 Okay

michelle venice

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
personalized service
Stayed 3 nights in Feb 2020

10/10 Excellent

luzviminda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good stay at La Carmela. Beach front, Nice and courteous staff, value for money, accessible to all (ATM, talipapa, restaurants, etc.) We will definitely be back and will endorsed it to our friends. 5 thumbs up!
Stayed 2 nights in Feb 2020

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Michael, Cebu City

Travelled with family, Travelled with family and small children
The price is a good deal and its location. Very near to the beach front.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
About what we expected for the price......Good location as per availability to bars and restaraunts.....
Stayed 2 nights in Jan 2020

8/10 Good

Cecile

Travelled with family
Liked: Staff & service
Overall, it was a good one! Friendly staff and good food😀
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the place because it’s close by the sea. They are very nice people that helped us a lot during our stay. Breakfast buffet was ok. Thank You cArmela!!!
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities, the staffs are all accommodating
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had some problems with the room but the staff was great and handled everything was fixed as fast as could be expected. The rooms was okay but it was very clean and the shower was great. No drinking water was provided in the room but there were water tanks in the hallways. The food was mediocre at best and was the same every day. The big plus for us was the location. It is right on the beach, right in the middle of station II. Overall a decent stay and would consider going back.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach front, food, pool are excellent.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. They Switched our room to the first floor when they knew we had a senior in our group despite no advance notice.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

6/10 Okay

MARIA

Travelled with family
Liked: Cleanliness
Changes have ruined it last time to stay here
This is the 5th time to stay here use to enjoy having a drink by the pool near the beach nowhere to sit by the pool now main pool smaller unfortunately will have to find somewhere else now service wasnt as friendly as previous stays
Stayed 14 nights in Jan 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good but I didn’t like how you always need to input the wifi password through a log-in page. And the connection was so slow.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
I like the place but very disappointing with regards of my reservation. I will not book anymore in la carmela.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020

2/10 Terrible

Regie, Sydney, Australia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 7th time in Boracay and La Carmela was the WORST accommodation experience so far. Really disappointing - staff are incredibly rude, they laugh at you, refuse to clean your room, hotel amenities are of terrible quality and breakfast gave my entire family food poisoning. Customer service doesn’t exist in this hotel as they are also very racist. I’m Australian/Filipina and they would charge additional fees for almost anything to anyone who looks foreign. They purposely did not equip our hotel room with appropriate linen/ towels etc. and charged us extra when requested. I warn everyone to stay away from this place at all costs.
Stayed 3 nights in Jan 2020

8/10 Good

Nati

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few minutes to the beach very convenient location to go around shopping, swimming , etc..
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Budget accommodation
Just ok. Good for budget travellers
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, we needed to relocate room due to maintenance 😂, they should have done this before we arrive.
Stayed 2 nights in Jan 2020

6/10 Okay

JV

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Great location. Hotel is average to below average. Needs some renovations.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

It’s not so good to stay in this hotel. Service is very poor. Every time I call the front desk, nobody answered. You have to go down and ask the front desk. The only good thing here is the location. Very accessible to everything especially the beach.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

racquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Because of the storm, no signal and the power keeps turning on and off within our stay. Also, i requested we check in early because of our early arrival, we have to wait 2 or 3 hours and have to bribe them to give us a room and not on our correct paid room. Breakfast was not great. I don't know, this hotel used to be awesome but now it isn't. Lights in the room is so dark, towels needs to be change as it looks like its asking to be thrown away. Airconditioning needs cleaning as it is not doing its job. All in all, our stay with this hotel was not pleasing.
Stayed 3 nights in Dec 2019

6/10 Okay

Joanne

Travelled with family
Disliked: Staff & service
Poor customer service: irresponsive to all needs.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Two Blackouts a day. No wifi in the room. Noisy air conditioners. Noise staff early morning. Canned fruits.
Stayed 4 nights in Dec 2019