Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
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Reviews of Eden Beach Resort

3.5 out of 5
Eden Beach Resort
Kaya Gobernador Nicolaas Debrot 73, Kralendijk, Bonaire

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 206 reviews" "
Rating 8 - Good. 99 out of 206 reviews" "
Rating 6 - Okay. 43 out of 206 reviews" "
Rating 4 - Poor. 21 out of 206 reviews" "
Rating 2 - Terrible. 13 out of 206 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was the 4th year we have stayed at Eden Beach. We enjoy the resort, the location and the snorkeling on the shore is fabulous. However, we are 75 & 71 years old and getting into the water from the rocky shore is getting more difficult every year. We are truly hoping the pier will be fixed before next winter when we plan to stay on Bonaire again.
Stayed 12 nights in Feb 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly place! quiet, clean, and comfortable. Dive shop and dive site on property.
Stayed 7 nights in Dec 2023

2/10 Terrible

Charles

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have enough staff to man the restaurant for an evening meal. The only thing on offer was a bar snack menu. The pool was used as diving training area. We left after one night but we're unable to obtain any refund.
Stayed 5 nights in Oct 2023

4/10 Poor

Lilian

Disliked: Staff & service, amenities, property conditions & facilities
I missed a coffee maker or a kettle for warm water in the room. I do not have to have breakfast, but coffee is a must! You have to make e reservation for eating; limited options. The room was clean, bed slept well. Room service every day contrary to what the information was given, every 2 days.
Stayed 3 nights in Sep 2023
Response from Guest Relations Department on 20 Sept 2023
Hi Lilian, Thank you for your review. We are doing our very best to listen to the feedback of our clients. We added waterboilers to all the rooms now. We apologize for the inconvenience you experienced during our Food & Beverage. We currently ask clients to make a reservation, because we are a bit understaffed. We also will inform our House Keeping that they should give room service every 2 days instead of every day.We hope that despite everything you had a nice time on Bonaire.Kind regards,Guest Relations

2/10 Terrible

Jim

tv js really bad. check in process is not up to par room is nice and clean
Stayed 1 night in Jul 2023
Response from Katinka, Guest Relations Supervisor on 12 Aug 2023
We're sorry that you've had such a bad experience. Since August 1st, we changed owners and staff. We hope that nobody will have an experience like yours. If you send us an email we can talk about a fitting compensation

8/10 Good

Damalis

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Katinka, Guest Relations Supervisor on 12 Aug 2023
Thank you for your review :) We hope to see you again

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, room comfort
Isabelle 4 night stay
I had a wonderful stay, the room was clean and staff where very friendly.
Stayed 4 nights in May 2023

10/10 Excellent

M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and good service
Stayed 2 nights in May 2023

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eden Beach is a beautiful location. A quiet, comfortable place to stay.
Stayed 7 nights in Apr 2023

8/10 Good

William Scott

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice. Could use more dining. More staff
Stayed 7 nights in Jan 2023

6/10 Okay

Bert

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2022

8/10 Good

jeffrey

Liked: Staff & service, property conditions & facilities, room comfort
Nice first visit to Bonaire
We came in late and the manager made us some sandwiches which was very much appreciated. The bar staff was very accommodating and the housekeeping staff in our room was stellar. The only concerns would be the lack of guest parking and the common areas were in need of some repairs. The room we stayed in was kept clean but lacked basic amenities such as a refrigerator and shelving in the shower area. Overall a decent place to stay with the employees being better then the condition of the resort.
Stayed 7 nights in Jul 2022

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Amenities
Very difficult to reach when planning trip. Did not return phone calls or emails. After hours check in only available due to talking with bartender who found check in person. Parking very limited now or unavailable some night time hours due to crowd at bar so guests coming back from diving or dinner need to park across street and walk about 2 blocks to room.
Stayed 15 nights in Jun 2022
Response from Eden Beach Resort on 11 July 2022
Thank you for your review. We are working on improving our response time, getting back to customers faster and creating more parking lots for our hotel guests. We take pride in our easy and seamless accessibility and provide our guests Direct Access to all our rooms and apartments, without administrative paperwork at our previous Front Desk, which we transformed into the friendliest Guest Relations Department. And yes, indeed, even our very well qualified Azure Beach Club (Bar) Personnel can assist you to your booked home away from home.

4/10 Poor

Zachary

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2022

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was a nice place. The rooms were clean and quiet. Leading to a nice sleep. Staff was very friendly and helpful.
Stayed 9 nights in Feb 2022
Response from Seen on 19 Feb 2022
Thank you Pamela, I will certainly share your feedback. Please let us know of your next visit to our beutiful island

10/10 Excellent

Joan Elise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are snorkel enthusiasts and we are able to enter off the resort’s pier and the snorkeling along the shore is the best we’ve ever seen!
Stayed 7 nights in Jan 2022
Response from Eden Beach Resort on 11 July 2022
Thank you, Joan🙏🏼 Eden Beach Resort is indeed located at the most beautiful spot of Bonaire‼️

6/10 Okay

Dan

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself is nice. Right on the beach with a beautiful reef for diving and snorkeling. It’s a healthy but pleasant and safe walk to town. The rooms are adequate. Our room was missing its smoke detector and the lighting was dark. Customer service was maybe 3 star. The manager on-site was friendly when we saw her. Check-in took 20 mins until someone finally came into the office - and then was disorganized, much like checkout. Beyond that, staff were either indifferent to us, refused requests, or at times seemingly hostile to our presence. It was a holiday weekend and they appeared to be running with all new staff, so maybe it will improve over time. We loved the island, and service elsewhere was good.
Stayed 4 nights in Dec 2021
Response from Seen on 8 Jan 2022
Thank you Dan for your positive comments and feedback which we will certainly share, use and address with our team. We are indeed rebuilding our team and training is absolutely key and ongoing. Attitude, however we cannot condone and will certainly address and coach the individuals appropriately. Safety also is very important and I will make sure we get right on the room inspection to make sure we are up to par. Thanks again and looking forward to your next visit Dan.

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
This property leaves a lot to be desired. The rooms themselves are pretty bare bones, though the beds were comfortable enough to get a good night's sleep. I had to ask multiple times over multiple days to get a second bath towel in the room so my husband and I didn't have to share the single towel that was there upon arrival. Of the 6 nights we stayed, our room was only cleaned for 3 of those days, which is problematic in a small room with no ventilation. Service around the resort is lacking in general. Food at the bar was extremely overpriced, even for the island, and was very much lacking in quality. We did the expensive breakfast at the hotel one morning and it was a total cluster....took us an hour to get food even though it was a buffet. The waterview rooms only have a peek-a-boo view of the water from the balcony. We upgraded to a suite with a kitchen, but there wasn't a microwave and the kitchen is poorly stocked (think 1 cereal bowl total). Although there was a coffee maker in our room (because we had a kitchen, our friends staying in the standard room did not have a coffee maker or mini fridge), there is no coffee/filters/etc for it or even dish detergent to wash up our one bowl.
Stayed 5 nights in Dec 2021
Response from Seen on 7 Jan 2022
Thank you Stephanie, for taking the time to list the items that were not up to par during your stay with us. I am truly sorry and will make sure that the points are addressed with each department. We have only reopened for 6 months after being closed for almost a year and as you saw our going pains are in some areas. This is not an indication of what we strive for but a set back as we build our teams. We would like you to please consider visiting us in the near future and accept a 20% discount on your accommodation. Once again, my sincere apologies.

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stying in a basic room, there is NO ice machine and no way to get more than a cup of ice from the bar.
Stayed 7 nights in Sep 2021
Response from Seen on 22 Sept 2021
Thank you we are working on a few improvements and will certainly use your comments

6/10 Okay

Griselda

Travelled with partner
There was no koffiemaker in the room. The parkinglot to small.
Stayed 5 nights in Aug 2021
Response from Seen on 22 Sept 2021
Sorry about the missed coffee maker, I will make sure I pass this on and have our team work o a better check list system

10/10 Excellent

Daniel J

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely and relaxed setting on the Caribbean Sea next to beach with reef and a pool onsite. Small restaurant on premises. Site of ferry to Klein Bonaire which is a plus. Pleasant and friendly staff, basic but very nice king suite with balcony. Negatives are no gym on site and no W/D but overall wonderful.
Stayed 11 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The swimming pool was much smaller than it seemed on the fotos. It was though nicely located and the staff was very very friendly and very helpful. Excellent service the staff gave.
Stayed 5 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Food menu is very limited
Stayed 5 nights in Jul 2021

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Amazing service, staff did what they could during pandemic to make things happen for us.
Stayed 3 nights in Apr 2021
Response from Eden Beach Resort on 26 Apr 2021
Thank you very much for your review, we appreciated it very much.

2/10 Terrible

Verified traveller

Very bad as the hotel was closed. Had look for another one
Stayed 7 nights in Jul 2020
Response from Eden Beach Resort on 10 Aug 2020
Thank you for your feedback. We have to make sure we comply and safeguard the health of all our guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, great snorkeling just off shore and friendly staff.
Stayed 7 nights in Mar 2020
Response from Eden Beach Resort on 10 Mar 2020
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Beach was great. “Standard” room was disappointing, extra $30/night to have a refrigerator
Stayed 6 nights in Feb 2020
Response from Eden Beach Resort on 4 Mar 2020
Thank you for your feedback

6/10 Okay

Jason

Liked: Cleanliness
Disliked: Amenities
Room was ok. No coffee maker, no washcloth, no fridge.
Stayed 5 nights in Jan 2020
Response from Eden Beach Resort on 4 Mar 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Thank you Good service. Good food Excellent beach smorkeling and diving.
Stayed 12 nights in Jan 2020
Response from Eden Beach Resort on 12 Feb 2020
Thank you very much for your nice and kind comments.

4/10 Poor

Brenda, Saskatoon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The entire place needs a thorough upgrade. Dirty beach chairs, taps falling apart, broken beach umbrellas. The staff are not friendly except for a few. The pool sitting area is made of wood. They are old planks, squeaky, with nails rotted all around some. We asked to lay for an upgrade and they said they were completely booked but I looked in the internet and would have been able to get a bigger room with balcony for an extra 20 a night. Every day bus loads of tourists came from the cruise ships to rent a beach chair for the day. Not cool. The place is a bit of a disaster. Owners clearly don’t care about you.
Stayed 8 nights in Jan 2020
Response from Eden Beach Resort on 5 Feb 2020
Thank you for your feedback we will immediately start working on all this issues.

8/10 Good

Roy, Cobourg

Travelled with partner
Liked: Cleanliness, staff & service
Snorkeling off the dock - good variety of fish easily available.
Stayed 14 nights in Nov 2019
Response from Eden Beach Resort on 16 Dec 2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Eden Beach Resort on 15 Aug 2019
Sorry, we can not see your comments.

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
No phone to connect with the frontdesk,people working making a lot of noice in the morning,you cant relax during the day because is to loud people taking screeming,workers doing a lot of noices with machines etc.....
Stayed 5 nights in Aug 2019
Response from Eden Beach Resort on 14 Aug 2019
Hello, in order to review your case can you please let us know your name and room #.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for family having a trip with children.
Stayed 8 nights in Jul 2019
Response from Eden Beach Resort on 22 July 2019
Thank you for your comments, really appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 15 nights in Jun 2019
Response from Eden Beach Resort on 17 June 2019
Thank you

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Resort
We had an amazing time during our stay at Eden Beach. It’s a perfect location to visit all parts of the island and still be close to the city. There’s amazing snorkeling literally right in front of the resort. The staff was always very helpful and friendly. The rooms are amazing. When we booked our stay, we thought we were getting a double bed room. It turned out to be a two bedroom townhouse, which was an amazing surprise. I would highly recommend anyone visiting Bonaire to stay here. It’s also walking distance to a couple other really good restaurants and small super markets and drug stores.
Stayed 8 nights in Mar 2019
Response from Eden Beach Resort on 28 May 2019
Great to hear you enjoyed Eden Beach, thank you very much for your comments and review.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
On the water, pool and bar, Scuba instruction. but hot water for a shower was not always available from 8AM to 8PM. On sunday after noon, off duty staff brought their families for a dip in the pool. 10-15 kids under 8 years old running around, crying etc
Stayed 2 nights in Apr 2019
Response from Eden Beach Resort on 24 Apr 2019
Thank you for the feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Clean, friendly staff, close to restaurants and shopping. If you are looking for pampering and luxury, this isn't the place for you. However, if you are looking for pampering and luxury, you really shouldn't be going to Bonaire! My only negative, and I feel badly even putting this because it is not Eden Beach's fault, but I feel like people should know, on Friday and Sunday nights, the property next door has very loud events with techno/rave music BLASTING until 1 am. We had a great week here but that last night was awful. I said something at check out and management is aware, but limited in what they can do. For us, and I am sure the many people with kids that were staying at Eden Beach, this was a big problem.
Stayed 7 nights in Mar 2019
Response from Eden Beach Resort on 8 Apr 2019
Thank you for the review and feedback. Unfortunately if you were staying with us last week this is true but to be honest it was an exception as for the last few months they were not having any events and the sound was being controlled aprropriately to not disturb guests but I guess last week it was a little too much.

6/10 Okay

Karen

Liked: Cleanliness
Location was great. Service was slow, even for being on an island. Food was good. A/C unit in room did not work well. I would not stay here again.
Stayed 3 nights in Mar 2019
Response from Eden Beach Resort on 29 Apr 2019
Thank you for your feedback. Can you please let us know which room # you were in. Best regards,

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Nothing. Staff unresponsive, slow to respond. Room was very clean. Kitchen was not equipped well. Had to buy soap, sponges salt/ pepper. Hot water not always ins shower.
Stayed 6 nights in Feb 2019
Response from Eden Beach Resort on 26 Feb 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2019
Response from Eden Beach Resort on 29 Apr 2019
Hello, Do not see any review, please let us know.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious and clean rooms. There were plenty of beach chairs and both the pool and beach area were clean and tidy. Not enough beach towels and they could use newer, fluffier towels. The beach bar was good, however slightly understaffed though not horribly so. We would definitely go back and recommend it.
Stayed 3 nights in Feb 2019
Response from Eden Beach Resort on 1 Apr 2019
Thank you for your feedback. Best regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of room at the beach area. Water taxi at the dock.
Stayed 5 nights in Jan 2019
Response from Eden Beach Resort on 30 Jan 2019
Thank you for your comments and feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is great snorkelling , right off the dock. Taxi's are available , also at the dock, to take you downtown or over to Klein Bonaire -and more excellent snorkelling and diving. The resort also has it's own dive school so people can book dives and leave directly by swimming or boat from the resort. We found the staff generally pleasant and helpful although not always as well informed about hours of operation and amenities as you might hope. The Beach Bar staff for example, were not aware that the restaurant was closed on Saturday night but that a limited menu was available at the beach. On Friday night there was entertainment at the beach - a great singer. I liked that the staff lit fires in the evening along the shore after the sun set. We were pleasantly surprised with our room. It was better than we had expected, the bed was vey comfortable and the closet had good shelves on which we could place our clothes. Our only disappointment was breakfast. We only had breakfast once in the hotel and thought it over priced --$16 per person and lacking in freshness. There were pre=cooked eggs - somewhat dried up, hard boiled eggs, bread, a selection of cheeses and cold cuts and very limited fruit = mostly canned. Overall we would stay again as we loved the beach area and could always get loungers and easily access the water.
Stayed 2 nights in Jan 2019
Response from Eden Beach Resort on 15 Jan 2019
Thank you for your feedback and we will immediately start working on the breakfast

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eden Beach Resort offers many free extras including Yoga, pilates, spin class and TRX. We also took advantage of the Free Cabanas on the edge of the water and the reef 15' off the beach wall was like snorkeling in an aquarium.
Stayed 4 nights in Jan 2019
Response from Eden Beach Resort on 15 Jan 2019
Thank you for the review.

4/10 Poor

Wendy

Disliked: Cleanliness, room comfort
Only worth the beach and diving
If you are just going to dive or snorkel it is fine. Don't expect a clean room. Our roof leaked the first night, the second night tar leaked in from them trying to fix it...into my hair. The second room they gave us smelled like sewer the rest of the trip. The front desk didn't seem to care it inconvenienced us. We had to fight to get a complimentary late check out for our trouble, a $30 value. The beach area was nice and big, however they let anyone come in and use it. It didn't get too full, but I could see it being full when a cruise ship comes in.
Stayed 6 nights in Dec 2018
Response from Eden Beach Resort on 8 Jan 2019
Thank you for your feedback and we will certainly work on it.

6/10 Okay

Verified traveller

Location, beach, and bar are great. Rooms were ok but somewhat dark. Bath towels are about as cheap as you can get. Additionally, they were "out" of beach towels 3 times we asked for them, and the ones we did get were stained and torn with holes. The breakfast buffet was $16.50 but very poorly presented and always a mess. Food at the bar was good though.
Stayed 7 nights in Nov 2018
Response from Eden Beach Resort on 28 Nov 2018
Sorry to hear that and thank you for your feedback, we will start working on all of it.

8/10 Good

Greg, Curacao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaby, the receptionist was our sunshine during a rainy weekend
Stayed 2 nights in Oct 2018
Response from Eden Beach Resort on 17 Oct 2018
Thank you so much for feedback, we will let Gaby know of your satisfaction with her attitude.