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Reviews of Hotel Dorado Plaza

3 out of 5
Hotel Dorado Plaza
Calle 25 Nº 31ª - 15, Bogotá, Distrito Capital

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 160 reviews" "
Rating 8 - Good. 49 out of 160 reviews" "
Rating 6 - Okay. 33 out of 160 reviews" "
Rating 4 - Poor. 18 out of 160 reviews" "
Rating 2 - Terrible. 7 out of 160 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Sep 2023

6/10 Okay

CARLOS

Travelled with family
Liked: Cleanliness, staff & service
You get what you pay for.
This hotel had water supply issues while we stayed there. Hot water was a commodity they barely had. Not aure if the way they charge for the room is a country-wide thing, but we were charged "per person" rate. During check-in the concierge took pictures of all our passports and after we asked why she stated it was a requirement by the Colombian Migration authorities, and eventually we did receive an email with all the information and copy of the pictures she took. This is for foreigners tracking purposes. Wi-Fi is weak during peak hours and the breakfast was good, and the cook was friendly. We learned the hotels (at least) in Bogota have an agreement with a tourism company that provides guests with safe and secure transportation to and from your desired destination, with the option of waiting for you, for a very fair-market fee. We hired one them and received a great service.
Stayed 3 nights in Jul 2023
Response from Luis Matias on 10 July 2023
Buen día, Gracias por sus comentarios. Esto nos ayuda a mejorar. La toma de fotos de pasaporte se toma como requisitos de normas internas y políticas gubernamentales de registro de extranjeros, al igual que la toma de datos que se realiza en el check in. Lamentamos mucho las molestias que esto hubiese ocasionado, al igual que trabajamos en mejorar en los aspectos mencionados. Gracias por reservar con nosotros.

10/10 Excellent

jose, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2022

4/10 Poor

Saul

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
I like the service of the employees and the hotel was very close to the airport
Stayed 1 night in Aug 2019
Response from Luis Matias. on 11 Sept 2019
Thanks for your review. We hope you come back.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed at this hotel for the last 3 years and every time this place has gone worse! last time I stayed here, the hotel was so loud gang members yelling at each other. it felt like a downtown bar not a hotel. I won't stay here ever again.
Stayed 1 night in Apr 2019
Response from Luis Matias on 3 May 2019
Buen día, gracias por su comentario. Ya hemos notificado a la policía acerca de la situación que sucedió durante su alojamiento, es algo que no sucede a menudo. Tenemos conocimiento de lo que paso y sabemos el inconveniente que tuvieron 2 habitantes de calle frente al hotel, pero es algo que se sale de nuestras manos y no tiene nada que ver con el servicio que prestamos.

8/10 Good

Verified traveller

Business traveller, Travelled with group
There is a language barrier for their was no single staff could speak even a little bit of English.
Stayed 6 nights in Jan 2019
Response from Luis Matias on 8 Feb 2019
Our staff helps the clients with the best service, however, we'll work on the subject for we'll to be better. Thank you for your comment.

6/10 Okay

Verified traveller

Stayed 6 nights in Jan 2019
Response from Luis Matias on 30 Apr 2019
Gracias por su calificación, su valoración nos hace trabajar por ser mejores. Esperamos poder contar con su visita para una próxima ocasión.

6/10 Okay

Verified traveller

Stayed 6 nights in Jan 2019
Response from Luis Matias on 30 Apr 2019
Gracias por su calificación, seguiremos trabajando para ser mejores cada día. Esperamos poder contar con su visita para una próxima ocasión.

8/10 Good

T, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Clean, Cfortable
Had a little glitch with the check in process regarding pricing confusion between the hotel and Expedia but as always Expedia customer service did not disappoint and cleared everything up with the hotel. Did not have any issues after that. Room was quiet and a nice temperature (rooms in Bogota can be so cold and usually without heating!). Room was clean and the breakfast was simply and very tasty. The only small thing was that I got the last of the hot water and my husband had to shower in very cold water! Would definitely recommend this hotel for the price and the short drive to El Dorado airport.
Stayed 1 night in Mar 2018

4/10 Poor

Nick

Liked: Cleanliness, property conditions & facilities, room comfort
Got charged more than the price on the app. Nice rooms
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel very clean, the staff very friendly, it is very well located
Stayed 14 nights in Feb 2018

8/10 Good

Bruce, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in the the advance reservation, good , clean, nice hot shower, good breakfast and not too far from the airport. A good deal for the price!!!
Stayed 1 night in Feb 2018

8/10 Good

Miguel, Panamá

Liked: Cleanliness
Nice hotel and quiet.
Good. Thanks for be like a home for us in Bogota. Just try to be be more careful when somebody return late in the night because I was like a 1 claiming to open the door.
Stayed 4 nights in Oct 2017

4/10 Poor

Jaime, United States

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
affordable yet not great
it was good for price, which was 24 US price per night. Couldn't sleep and there is no AC which is fine but there were no Windows to open so door had to be left open at times.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but in residential area
We only stayed here one night because it was relatively close to the airport. The negatives: the hotel is in the middle of a residential area and there isn't much around it. We arrived late and needed a restaurant or market and there wasn't one nearby. The positives: the manager was extremely helpful and helped us order something to eat (to be delivered) and ordered us a taxi early the next morning. The room was very clean and comfortable. Aside from the location, this was a great hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
It is located in a neighborhood that looks like it
Nice hotel just seemed like a bad area Breakfast was nice Room was clean Staff was helpful No English speaking staff Close to airport Close to bus terminal

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centric place. Good people.
Nos gusto mucho el trato del personal, el desayuno, y la llmpieza

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I've been in this hotel a couple of times and was good but this time I am very disappointed bathroom smell terrible I couldn't leave the door open fixtures were broken Staff was great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Starr, Newberg, OR

Liked: Cleanliness
Clean and sterile, unexpected fees
Only stayed one day. The price was different than what I booked. They added 16% because I used a credit card. Then another 5000 pesos per day for "security" that was NOT refunded, but was for insurance. I checked back to the booking description and it stated no fees in addition to the quoted charge. The room was modern and sterile. The only windows in the rooms are to the inside corridors, so no view or natural light. The bed was FIRM. There was no outlets near the beds, only in the bathroom and across the room where the mini fridge was. The receptionist had no English, but tried to help by using Google translate on her computer to explain the extra charges. Breakfast was on the top floor and was good. A corn pancake type thing topped with scrambled eggs and hot chocolate. The WIFI was OK, no problems and moderate speed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice place to relax and stay a couple of days

8/10 Good

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and affordable
Very nice hotel

6/10 Okay

Beda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Al llegar nos indicaron que de las 3 habitaciones que habíamos reservado solo tenían 2 disponibles para la primera noche, tuvimos problema TODOS los días con el agua caliente parece que no tienen mucha capacidad con la misma y cuando abren muchas llaves en el segundo piso se va totalmente, a veces salía pero era helada

10/10 Excellent

Jesús Andrés

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente gracias
Excelente servicio. Muy bien ubicado
Stayed 1 night in Nov 2023

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me he hospedado dos veces en este alojamiento, siempre ha sido placentero. Todos los servicios y las habitaciones están como se muestra en el anuncio.
Stayed 3 nights in Nov 2023

10/10 Excellent

JULIETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Erika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con todo lo básico para pasar la noche y luego tomar un vuelo internacional, calidad -precio buena el personal muy atento en general todo bien!
Stayed 1 night in Oct 2023

4/10 Poor

JORGE

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Berimar

Stayed 1 night in Sep 2023

8/10 Good

liseth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente una estadía muy cómoda, limpio, cerca de restaurantes, fácil acceso
Stayed 7 nights in Aug 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Solamente la ubicación ya que para conectar con sus calles principales tienes que tomar puentes
Stayed 1 night in Aug 2023

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno para su precio
Stayed 1 night in May 2023
Response from Luis Matias on 10 July 2023
Muchas gracias por tu comentario. Esto nos ayuda a mejorar y poder seguir prestando el mejor servicio.

10/10 Excellent

Josmile

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023
Response from Luis Matias on 10 July 2023
El hotel y sus colaboradores agradece tu calificación. Esto nos ayuda a seguir trabajando por nuestros huéspedes y seguir prestando el mejor servicio.

10/10 Excellent

rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aparta hotel excelente
Lo recomiendo 100%, agradable estadía, personal amable y diligente.
Stayed 4 nights in Mar 2023

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la estadia en el hotel, cubrio todas las expectativas como siempre... me he hospedado en diversas ocasiones y presta un excelente servicio...
Stayed 4 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bueno en general, no se encuebtra casi nada a los alrededores, tiendas, droguerias, restaurantes, cafes... pero en general volveria
Stayed 2 nights in Jan 2023

10/10 Excellent

María Martha Beda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar cumplió con mis espectativas.
Stayed 3 nights in Nov 2022

8/10 Good

Wanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2022

4/10 Poor

Karina

Travelled with partner
Disliked: Staff & service, amenities
La cama deliciosa para descansar, pero todo se escucha alrededor, la señorita de recepción poco amable y no nos pudo asesorar sobre restaurantes para desayunar. El agua caliente se va si varias habitaciones se bañan al mismo tiempo
Stayed 2 nights in Oct 2022

4/10 Poor

Lina

Stayed 2 nights in Oct 2022

2/10 Terrible

Mónica

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lamentablemente es un hotel en donde NO se puede descansar. El teléfono suena en toda la propiedad al igual que el timbre, entran las personas y todo el hotel se entera. Los blackouts de la habitación igual dejan pasar la luz. Es imposible dormir bien. Adicionalmente el agua es HELADA!!! por insistencia tuvimos que pedir que fuera caliente y solo un día se logró. Los recepcionistas intentaron ser amigables, y se les agradece pero el hotel tiene demasiadas mejoras. Por su ubicación inclusive podrían cobrar más y brindar mejores servicios sin problema!
Stayed 3 nights in Sep 2022

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, personal muy amable, el hotel muy limpio y desayuno delicioso
Stayed 3 nights in Aug 2022

10/10 Excellent

juan

Stayed 4 nights in Aug 2022

8/10 Good

Pedro

Stayed 5 nights in Jun 2022

10/10 Excellent

IVAN

Stayed 1 night in Apr 2022

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, limpio, excelente y buen precio
Stayed 2 nights in Mar 2022

10/10 Excellent

Jesus Miguel vivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar de alojamiento, lo recomiendo.
Stayed 1 night in Jan 2022