Outdoor pool, pool umbrellas
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Reviews of Waterloo Guest House

3 out of 5
Waterloo Guest House
44 High Street, Black River, St. Elizabeth Parish

Reviews

5.4
Rating 10 - Excellent. 1 out of 10 reviews" "
Rating 8 - Good. 4 out of 10 reviews" "
Rating 6 - Okay. 0 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 4 out of 10 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

2/10 Terrible

todd

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in is noon . I arrived around 4:30pm. The original hotel was horrible falling apart. Look like a scene from a horror movie. I went to the front desk the doors where lock and the lights where off. I when to the back looking for staff or someone. The place was empty. Look like a ghost town. Dogs walking around was the only life i saw there. I called the number and got a voice mail. I stayed there until 5:15pm. Kept calling and kept getting the voice mail. I needed a place to stay that night. I ended up booking a room at Port of Call. Called Waterloo again voice-mail. 8pm called again no return just the same voice-mail same message. I never was able to check in. I tried to cancel online and it was too late. I should get a refund. They called me the next day and hang up when i answered. I will call my bank Monday when i get back to the States. I will demand a refund. I will never recommend this hotel to my worse enemy. So unprofessional.
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of being in the town, and having easy access to shopping, and eateries.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. Best amenities were air conditioning and hot water. Will visit again!
Stayed 3 nights in Aug 2023

2/10 Terrible

Ava Marie

Stayed 2 nights in Aug 2023

4/10 Poor

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was dirty but the rooms were okay with ac. The ac was great. There is nothing to do really around so it is not complete the hotels faults for the deterioration on their premises. Not the best best to be or travel to
Stayed 1 night in May 2023

8/10 Good

Radica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Like all the trees on the property, but garbage everywhere.
Stayed 3 nights in Mar 2023

8/10 Good

Angel, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to expend some good time in St Elizabeth, close to YS falls and Pelican Bar
Stayed 1 night in Nov 2022
Response from Mario A. on 15 Nov 2022
Dear Angel,Thank you so much for choosing Waterloo Guest House and for your kind comments. We are certainly here for you and friends on your next visit. Please come again soon!