Desk, soundproofing, free WiFi, bed sheets
Check availability

Reviews of B&B HOTEL Reims Bezannes

2 out of 5
B&B HOTEL Reims Bezannes
ZAC de Bezannes, 2 rue Henri Moissan, GPS: Rue Pierre Salmon, Bezannes

Reviews

8.2

Very good

Rating 10 - Excellent. 119 out of 328 reviews" "
Rating 8 - Good. 133 out of 328 reviews" "
Rating 6 - Okay. 54 out of 328 reviews" "
Rating 4 - Poor. 11 out of 328 reviews" "
Rating 2 - Terrible. 11 out of 328 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Nathalie

Disliked: Room comfort
Not even worth the budget price.
No instructions or intercom to enter car park so had to wait until someone was leaving. Reception give you a key code that opens everything including the car park gate but still unclear how you get in without it. Having traipsed around the whole building to find the entrance we then discovered there's a door directly from the car park into the hotel. No signage at all. Room basic but clean. Creaky bed and that was just lying in it! Breakfast was a shambles. Everything had run out (at 8.40) and long wait for bread/pastries to be replenished, no cups, one coffee machine not working, the other producing weak brown water. All in all, not worth even the budget price.
Stayed 1 night in Nov 2023
Response from La réception on 5 Dec 2023
Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis. Nous nous excusons pour le désagrément occasionné lors de votre séjour et espérons avoir l'opportunité de vous accueillir prochainement dans l'espoir d'améliorer votre jugement sur l'hôtel.Concernant l'accès au parking, il vous suffit d'appuyer sur le bouton d'appel à côté de la barrière afin d'y accéder, comme n'importe quel parking privé.Les quelques instants que vous nous avez accordés sont très précieux à nos yeux, car elles permettent d'améliorer nos points faibles.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a quick 2 night 1 day stay in Reims and liked that this was a 2 minute walk from the train station and also inter city busses. Tram stop to go to the city centre and other locations right beside the hotel. Easy access to buy tram tickets on the platform. Grocery store a quick 5 minute walk for snacks/sandwich supplies.
Stayed 2 nights in Nov 2023
Response from La réception on 5 Dec 2023
Toute l'équipe et moi même sommes ravis de vous avoir accueilli au sein de notre établissement. Nous vous remercions pour ce commentaire agréable et nous serons ravi de vous recevoir pour un prochain séjour.

10/10 Excellent

Mary Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very comfortaabble here and felt safe. Clean amd a good place to stay.
Stayed 1 night in Oct 2023
Response from La réception on 10 Oct 2023
Hello,Thanks for your review.Sincerely yours.

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from La réception on 27 Sept 2023
Bonjour Andrew,Merci pour votre retour suite à votre séjour parmi nous, nous avons été ravis de vous recevoir.Vous souhaitant une agréable journée.La réception B&B Bezannes.

6/10 Okay

Juliana

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from La réception on 1 Sept 2023
Bonjour,Toute l'équipe vous remercie d'avoir pris de votre temps afin de nous laisser un commentaire.Nous aurions aimé savoir ce qui ne convenait pas à votre attente durant votre séjour, n'hésitez pas à nous laisser un retour écrit la prochaine fois !Bien à vous.B&B Reims, Bezannes.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Antoine, réceptionniste l'hôtel B&B Reims Bezannes on 25 Aug 2023
Bonjour, Nous vous remercions pour votre note positive sur notre établissement !En vous souhaitant une agréable journée, et à bientôt

10/10 Excellent

Martin, Konstanz

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff
Stayed 1 night in Aug 2023
Response from Antoine, réceptionniste l'hôtel B&B Reims Bezannes on 7 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La direction de l'hôtel B&B Reims Bezannes

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff (especially Monia) who went out of their way to make us feel welcome. Comfortable bed and convenient for the train, tram and bus. Breakfast had all the basics and was lovely and fresh.
Stayed 1 night in Jul 2023
Response from Antoine, réceptionniste l'hôtel B&B Reims Bezannes on 24 July 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La direction de l'hôtel B&B Reims Bezannes

8/10 Good

ian

Stayed 1 night in Jul 2023
Response from Antoine, réceptionniste l'hôtel B&B Reims Bezannes on 20 July 2023
Bonjour Ian,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel B&B Reims Bezannes.La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

10/10 Excellent

Matt

Stayed 1 night in Jun 2023
Response from La réception on 26 June 2023
Bonjour Matt,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims Bezannes lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from La réception on 26 June 2023
Bonjour John,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims Bezannes lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from La réception on 26 June 2023
Bonjour John,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims Bezannes lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

6/10 Okay

Thet

Travelled with family
Liked: Staff & service
Poor room design
Stayed 1 night in May 2023
Response from La réception on 2 June 2023
Dear customer,It was a real pleasure to welcome you.Thank you for taking the time to share your feelings and opinions regarding your stay in our hotel.All your comments and suggestions are very welcome to help us adapt our services to your needs.Awaiting the pleasure of welcoming you again.Best Regards,B&B Reims, Bezannes

8/10 Good

Rebecca

Stayed 1 night in Apr 2023
Response from La réception on 29 May 2023
Bonjour,La satisfaction de nos clients est notre principale prioritée, c'est pourquoi votre retour des suites de votre séjour dans notre hôtel nous encourage à toujours mieux faire afin d'atteindre la staisfaction de chacun de nos clients.Dans l'attente de vous retrouver pami nous.CordialementB&B Reims, Bezannes.

8/10 Good

Sally

Stayed 1 night in Apr 2023
Response from La réception on 19 Apr 2023
Bonjour Sally,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims-Bezannes lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night to break up a long journey but I would definitely use it again.
Stayed 1 night in Mar 2023
Response from La réception on 13 Apr 2023
Hello, We are delighted that you enjoyed your stay at the hotel. The satisfaction of our customers is our main concern and it is always a real pleasure to read remarks like yours. We look forward to welcoming you at the B&B Reims Bezannes during your next stay Hotel management B&B Reims Bezannes

10/10 Excellent

Heather Joy

Stayed 1 night in Dec 2022
Response from La réception on 9 Jan 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,La direction de l'hôtel B&B Reims Bezannes

8/10 Good

Simon

Stayed 1 night in Dec 2022
Response from Lohanne, réceptionniste l'hôtel B&B Reims Bezannes on 6 Nov 2023
Bonjour Simon, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. Au plaisir de vous accueillir au B&B Reims Bezannes lors d'un prochain séjourLa direction de l'hôtel B&B Reims Bezannes

10/10 Excellent

Frederick

Stayed 1 night in Dec 2022
Response from La réception on 14 Dec 2022
Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims Bezannes lors d'un prochain séjour

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover
Good overnight stopover nice welcome and helpful Advised we would get 10% off in restaurant next door if we showed our booking but they said it had finished which was a shame ! Breakfast choice good
Stayed 1 night in Oct 2022
Response from La reception on 7 Nov 2022
We are delighted that you enjoyed your stay at the hotel.The satisfaction of our customers is our main concern and it is always a real pleasure to read remarks like yours.We look forward to welcoming you to B&B Reims Bezannes during your next stay.

8/10 Good

Roberta

Stayed 1 night in Oct 2022
Response from La reception on 7 Nov 2022
We are delighted that you enjoyed your stay at the hotel.The satisfaction of our customers is our main concern and it is always a real pleasure to read remarks like yours.We look forward to welcoming you to B&B Reims Bezannes during your next stay.

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Willing and helpful staff
Our initial room had a problem with the hand basin drain. We were easily swapped to an adjacent room that was fine.
Stayed 1 night in Oct 2022
Response from The Reception. on 18 Oct 2022
Dear Nicholas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

10/10 Excellent

Lulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Right next to they tram into Reims. A very good choice. We loved our stay.
Stayed 3 nights in Sep 2022
Response from La reception on 3 Oct 2022
Dear Lulu,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Fine for a quick overnight stay.
Stayed 1 night in Sep 2022
Response from The Reception. on 19 Sept 2022
Dear Alexander,We are really happy that you enjoyed your stay at B&B Reims-Bezannes. The satisfaction of our guests is very important for us and it is always a real pleasure to read remarks as yours. Looking forward to welcome you again.The reception

10/10 Excellent

Andy

Stayed 1 night in Sep 2022
Response from The Reception. on 19 Sept 2022
Chère Andy,La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Reims-Bezannes lors d'un prochain séjour.La réception

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Clean hotel, good bed, great location for an overnight stay and a good restaurant next door
Stayed 1 night in Aug 2022
Response from The Reception. on 7 Aug 2022
Good morning, we appreciate your feedback. Thank you for trust us. Hope to see you soon... Best regards,

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stopover
This was a one night stopover on our way driving to the south of France. It was perfect - clean, efficient and very friendly reception staff.
Stayed 1 night in Jul 2022
Response from Jalyn-AGM on 31 July 2022
Thank you for such a positive review, a 10 out of 10 is excellent. Thank you for staying with us, we love having you here.

6/10 Okay

Yuk Mei Gigi

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Common area (rooms’ corridor is very smelly, felt not alright.
Stayed 1 night in Jul 2022
Response from La réception on 18 July 2022
Dear, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, B&B Reims Bezannes

6/10 Okay

Spiro

Stayed 1 night in Jun 2022
Response from La réception on 7 July 2022
Ce fut un réel plaisir de vous recevoir. Merci d’avoir pris le temps de nous faire part de votre ressenti suite à votre séjour dans notre établissement. Toutes vos remarques et suggestions sont les bienvenues pour nous aider à adapter nos services à vos besoins. Dans l’attente du plaisir de vous accueillir de nouveau.

10/10 Excellent

Frederick

Stayed 1 night in Jun 2022
Response from K.K. on 14 June 2022
Bonjour, Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis concernant votre séjour au B&B Hôtel REIMS Bezannes. Nous sommes ravis que votre séjour vous ait satisfait. Vos compliments concernant notre hôtel nous renforcent dans notre volonté quotidienne d’offrir le meilleur à nos clients. A très bientôt !

10/10 Excellent

Neil

Stayed 1 night in May 2022

8/10 Good

David I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family room was very spacious.
Stayed 1 night in Apr 2022
Response from La réception on 6 May 2022
Hello, Thank you for leaving a review regarding our hotel. We are glad you enjoyed your stay at the B&B Hotel Reims Bezannes. Hope to see you again very soon.

8/10 Good

Marie-Paule

Stayed 1 night in Apr 2022
Response from La réception on 6 May 2022
Chère Marie-Paule, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.  A très bientôt, Cordialement.

10/10 Excellent

Emma

Stayed 1 night in Apr 2022
Response from La réception on 18 Apr 2022
Bonjour Emma, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation. Au plaisir de vous accueillir au B&B REIMS BEZANNES lors d'un prochain séjour.

10/10 Excellent

Amanda Jayne

Stayed 1 night in Feb 2022
Response from La réception on 22 Feb 2022
Bonjour Amanda, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation. Au plaisir de vous accueillir au B&B REIMS BEZANNES lors d'un prochain séjour.

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top overnight location
Good location with a restaurant next door and the tram stop outside. Very handy for the motorway if you are heading North or South through France. I’ve stayed here many times and it never disappoints.
Stayed 1 night in Dec 2021
Response from La réception on 13 Dec 2021
We are really happy that you enjoyed your stay at B&B Lille Grand Stade. The satisfaction of our guests is very important for us and it is always a real pleasure to read remarks as yours. Looking forward to welcome you again

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from La réception on 18 Nov 2021
Bonjour, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation. Au plaisir de vous accueillir au B&B REIMS BEZANNES lors d'un prochain séjour. La réception.

6/10 Okay

massimo pasquale

Travelled with family
Stayed 1 night in Oct 2021
Response from La réception on 1 Nov 2021
Bonjour, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Le bien-être de nos clients est au cœur de nos préoccupations.  A très bientôt, Cordialement.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Euro 2021 tour
Perfect budget hotel great breakfast, great room perfect
Stayed 1 night in Aug 2021
Response from La réception on 20 Sept 2021
Bonjour, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.  A très bientôt, Cordialement.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The greeting upon arrival was superb and our dogs were welcomed as well. The room was spacious and comfortable and it was appreciated that our request when booking had been implemented. The only criticism is that the shower floor needed more cleaning and the shower chair too. Otherwise all was very clean and Covid rules were implemented well. Whilst the hotel does not have a restaurant, all you need to do is step outside and enter the restaurant next door where the food was delicious and you receive a discount as a hotel guest. We only stayed one night mid travels but for those staying longer the trains and trams are just across the road. :)
Stayed 1 night in Sep 2020
Response from the reception on 22 Sept 2020
Hello, Thank you for taking the time to give us your opinion following your stay at the B&B REIMS Bezannes. I was delighted to see that our services were to your satisfaction, and took due note of the comments you made regarding our possible areas for improvement. Our customers' well-being is our main concern, and your feedback will help us pursue our efforts and thus enhance your satisfaction. We look forward to seeing you again very soon. Yours sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from La réception on 2 Sept 2020
Bonjour, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.  A très bientôt, Cordialement.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from La réception on 22 July 2020
Bonjour, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.  A très bientôt, Cordialement.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from La réception on 29 Feb 2020
Bonjour, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire.  A très bientôt, Cordialement.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very convenient stop on the way to the alps with a good restaurant next door at a very reasonable price.
Stayed 1 night in Jan 2020
Response from Reception Desk on 15 Jan 2020
Dear Guest, Thank you for taking the time to give us your opinion following your stay at the B&B REIMS Bezannes. I was delighted to see that our services were to your satisfaction, and took due note of the comments you made regarding our possible areas for improvement. Our customers' well-being is our main concern, and your feedback will help us pursue our efforts and thus enhance your satisfaction. We look forward to seeing you again very soon. Yours sincerely,

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are repeat guests and every stay is perfect
Stayed 1 night in Dec 2019
Response from Reception Desk on 15 Jan 2020
Dear Frederick, Thank you for taking the time to give us your opinion following your stay at the B&B REIMS Bezannes. I was delighted to see that our services were to your satisfaction, and took due note of the comments you made regarding our possible areas for improvement. Our customers' well-being is our main concern, and your feedback will help us pursue our efforts and thus enhance your satisfaction. We look forward to seeing you again very soon. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from La réception on 2 Oct 2019
Madame, Monsieur, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction et je prends bonne note des points à propos desquels vous souhaiteriez que des améliorations soient apportées. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire. A très bientôt, Cordialement,

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy, will be back.
Clean, comfortable, easy access, good restaurant.
Stayed 1 night in Aug 2019
Response from La réception on 2 Oct 2019
Madame, Monsieur, Je vous remercie de nous avoir accordé ces quelques instants pour vous exprimer suite à votre séjour à l’hôtel B&B de REIMS Bezannes. Je suis ravi d’apprendre que les prestations proposées vous ont donné satisfaction et je prends bonne note des points à propos desquels vous souhaiteriez que des améliorations soient apportées. Le bien-être de nos clients est au cœur de nos préoccupations, et votre témoignage nous encourage à poursuivre nos efforts pour vous satisfaire. A très bientôt, Cordialement,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No hair dryer available. Asked to borrow one but not available. No soap dispenser. Looked like the dispenser had broken and been removed. just a difficult to use container on the
Stayed 1 night in Aug 2019
Response from The reception on 24 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect transit hotel. Modern, clean, comfortable. Easy to get to from autoroute. Good restaurant adjoining. Recommended and will use it again.
Stayed 1 night in Aug 2019
Response from La réception on 23 Aug 2019
Hello, Thank you for taking the time to give us your opinion following your stay at the B&B REIMS Bezannes. I was delighted to see that our services were to your satisfaction. Our customers' well-being is our main concern, and your feedback will help us pursue our efforts and thus enhance your satisfaction. We look forward to seeing you again very soon. Yours sincerely,

6/10 Okay

Verified traveller

Travelled with family and small children
Small double bed and tiny room. Curtain-type shower. Crib for child had no matress or sheets. Good position and fair price.
Stayed 1 night in Jul 2019
Response from The reception on 24 July 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,