Exterior

Reviews of La Quinta Inn & Suites by Wyndham Orange

2.5 out of 5
La Quinta Inn & Suites by Wyndham Orange
2220 Highway 62 S, Orange, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 206 out of 392 reviews" "
Rating 8 - Good. 85 out of 392 reviews" "
Rating 6 - Okay. 47 out of 392 reviews" "
Rating 4 - Poor. 25 out of 392 reviews" "
Rating 2 - Terrible. 29 out of 392 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I10
Stayed 1 night in Mar 2024
Response from Peter P. on 25 Mar 2024
Hello Christopher,Thank you so much for your Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

10/10 Excellent

Joy, Shady Shores

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and friendly. Parking area is clean, well maintained and well lit. The lobby is clean, neat and looks recently updated. Room is also clean, neat and recently updated.
Stayed 1 night in Mar 2024
Response from Peter P. on 22 Mar 2024
Hello Joy,Thank you for the wonderful 5/5 review! We're thrilled you enjoyed your stay with us and hope to welcome you back soon.

2/10 Terrible

Martin

Travelled with family
We booked a room that was supposed to sleep 5 people. We got a room that sleeps only 4. We had to go buy an inflatable bed at Walmart for one person to sleep on the floor.
Response from Peter P. on 11 Mar 2024
Hello Martin,Thank you for comment, we apologize for the misunderstanding with the 3rd party web site, please understand we do not have any rooms within our facility that houses more than 4 people. Rest assured we will contact Expedia and have the matter looked at. Thank you for bringing this matter to our attention.

10/10 Excellent

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Peter P. on 10 Mar 2024
Thank you for your review and great feedback. We certainly appreciate you giving us an amazing 5 Stars. We truly hope to see you back and stay with us again the next time your travels bring you our way.

10/10 Excellent

Jesus

Stayed 1 night in Feb 2024
Response from Peter P. on 22 Mar 2024
Hello Jesus,Thank you for your perfect 5 Star Review! We're delighted you enjoyed your stay with us and are looking forward to welcoming you back soon!

8/10 Good

lynne

Liked: Cleanliness, staff & service
Friendly and helpful staff. Very accommodating for those of us who travel with pets! It’s not the Ritz by any means, but clean and comfortable for the price point!
Stayed 1 night in Feb 2024
Response from Peter P. on 23 Feb 2024
Hello Lynne,Thank you for your review and great feedback. We certainly appreciate you giving our amazing Team a shout out and are so grateful for your rating. We truly hope you come back and stay with us again!

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hot tube and the breakfast.
Stayed 1 night in Feb 2024
Response from Peter P. on 19 Feb 2024
Hello Sandy,We appreciate you taking the time to post your review. Guest satisfaction is our top priority, so we are delighted that you had a great stay with us and you enjoyed our complimentary hot breakfast offerings. It really was a true pleasure having you as our guest and we look forward to seeing you again soon at the LQ Orange TX.

10/10 Excellent

Nohe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpfull and rooms were clean and maintained.
Stayed 4 nights in Feb 2024
Response from Peter P. on 12 Feb 2024
Hello Nohe,Thank you so much for the excellent review We're thrilled you had an excellent your stay with us at the LQ Orange, TX. We will enjoy sharing your kind words and compliments with our team members, it’s always nice to hear our guests appreciate their efforts! Thank you again for staying with us, and we hope to welcome you back again very soon.

8/10 Good

Barbara

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine however each location must have different rules and polices i wasnt happy about some of the policies and amenities
Stayed 2 nights in Jan 2024
Response from Peter P. on 22 Jan 2024
Hello Barbara,Thank you for staying with us. We appreciate you taking the time to provide your feedback. In reference to our policies please feel free to contact us for an explanation.

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was pleasant. Road noise was a little loud but nothing anyone could do about the location
Stayed 1 night in Jan 2024
Response from Peter P. on 19 Jan 2024
Hello Danny,Thank you so much for your wonderful 5 Star Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

4/10 Poor

Katerra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty & ripped linnens
Walking in the lobby was neat & clean. When we got to our room the bed linens were dirty. We stripped the beds & asked for a replacement set plus towels because our room only had 2. They gave us sheets & no new pillows. Two pillows were heavily stained. They didn't have comforters or towels so we had to wait until the next day. All of the towels are stained to some degree. The comforters we did get are ripped. The elevator was out for a full day. The bed was less than comfortable. The breakfast is good, staff is polite & lobby is clean & updated. We usually love staying at La Quinta but this was a disappointment.
Stayed 2 nights in Dec 2023
Response from Peter P. on 30 Dec 2023
Hello Katerra,Thank you for staying with us and providing your feedback, Please accept our sincere apologies. We will be addressing your concerns. We hope to have an opportunity to host you again in the future.

2/10 Terrible

Steven

Live roaches in the room and noisy screaming running children. No way we will ever return
Stayed 1 night in Dec 2023
Response from Peter P. on 28 Dec 2023
Hello Steven,Thank you for staying with us and providing your feedback. We will share and address your concerns with our team and Pest Control Company. We hope to have an opportunity to better host you again in the future.

4/10 Poor

Paul

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Expected Better
The staff was not personable and only spoke when spoken to. Woke up in the morning to use the bathroom and a big roach was alive and on its back in the midle of the floor. Luckily, there weren't any in my bed. The bathroom barely drained while taking a shower, so stood in two inches of water.
Stayed 1 night in Dec 2023
Response from Peter P. on 28 Dec 2023
Hello Paul,Thank you for staying with us. We take pride in our cleanliness standards and we sincerely apologize for this experience. This will be reviewed with our team and Pest Control Company to ensure these matters are addressed and corrected. Thank you again for staying with us, we hope to have the pleasure of hosting you again in the near future.

10/10 Excellent

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Peter P. on 5 Feb 2024
Hello Juan,Thank you for taking the time to rate your stay at La Quinta by Wyndham Orange, TX. We are so happy learn that we met and exceeded your expectations. We look forward to welcoming you back again soon.

8/10 Good

Tennille

Travelled with partner
Liked: Staff & service, amenities
Staff was excellent and very friendly. Room doors slammed shut loudly when people were in and out of their rooms. Chipping paint on doors and in the room. Shower water pressure is not that strong, hair was on the floor in the restroom when I first went in, baby roaches seen at the pool area, tv channels were limited after 10pm. I did feel safe in this hotel but it does need a lot of upgrades. I will stay here again.
Stayed 2 nights in Dec 2023
Response from Peter P. on 11 Dec 2023
Hello Tennille,Thank you for staying with us and providing your feedback. We will share and address your concerns with our team. We hope to have an opportunity to better host you again in the future.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
The room was fine, comfortable bed but the elevator went out and we had to walk down from the 3rd floor.
Stayed 1 night in Nov 2023
Response from Peter P. on 5 Dec 2023
Hello David,Thank you for your rating, you will be pleased to learn that an engineer from the elevator company had the issue repaired within 2 hours of the elevator breaking down. Thank you for your time and please accept our sincere apologies for the inconvenience..

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, the staff friendly and helpful.
Stayed 2 nights in Nov 2023
Response from Peter P. on 29 Nov 2023
Hello Joseph,Thank you so much for the excellent review! We're thrilled you enjoyed your stay with us at the LQ Orange, TX and look forward to welcoming you back again soon.

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hotel got a new credit card system and did not know how to work it. They charged my card multiple times and it is still not fixed.
Stayed 1 night in Nov 2023
Response from Peter P. on 26 Nov 2023
Hello there,Thank you for your review, we appreciate you staying with us please accept our sincere apologies for the credit card issues you experienced. Please call the hotel if the matter has not been resolved. Thank you for your patience.

10/10 Excellent

Mikiel

Stayed 1 night in Nov 2023
Response from Peter P. on 11 Dec 2023
Hello Mikiel,Thank you so much for your wonderful 5 Star Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
We were very pleased with our stay. The staff was friendly and helpful and the rooms were clean.
Stayed 1 night in Nov 2023
Response from Peter P. on 16 Nov 2023
Hello Jackie,Thank you for your review and great feedback. We certainly appreciate you giving our amazing Team a shout out and are so grateful for the top marks. We truly hope you come back and stay with us again!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was not comfortable
Stayed 2 nights in Oct 2023
Response from Peter P. on 1 Nov 2023
Hello James,Thank you for staying with us and providing your feedback. Rest assured we will be addressing your concerns. We hope to have an opportunity to better host you again in the future.

2/10 Terrible

Clorinda

Business traveller
Liked: Staff & service
Disliked: Cleanliness
It bed had white stains, it small old, I had reservation for two night, I only stay one,.
Stayed 2 nights in Sep 2023
Response from Peter P. on 30 Oct 2023
Hello Clorinda,Thank you for staying with us and providing your feedback. Please accept our sincere apologies for your experience and rest assured we will share and address your concerns with our team. We hope to have an opportunity to better host you again in the future.

10/10 Excellent

Brandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter P. on 23 Oct 2023
Thank you so much for your wonderful Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Peter P. on 30 Oct 2023
Hello Juan,Thank you so much for your wonderful 5 Star Rating, we truly appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

4/10 Poor

Brian

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Peter P. on 18 Oct 2023
Hello Brian,Thank you for staying with us and providing your feedback. We hope to have an opportunity to better host you again in the future.

8/10 Good

Anglett

Liked: Cleanliness, staff & service
It was good stay. The linen was not clean white. Not clean looking.
Stayed 2 nights in Sep 2023
Response from Peter P. on 18 Oct 2023
Hello Anglett,Thank you so much for the review. We're thrilled you enjoyed your stay with us at the LQ Orange, TX and look forward to seeing you again soon.

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Our first room wasn’t fresh smelling- we went to front desk and were given another room immediately with a smile! Breakfast was a good treat! Felt safe and comfortable on property!
Stayed 2 nights in Sep 2023
Response from Peter P. on 3 Oct 2023
Hello Deborah,Thank you for your review and great feedback. We certainly appreciate you giving us top marks. We truly hope to see you back and stay with us again the next time your travels bring you our way.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok hotel need new mattress
The beda were not comfortable they need new mattress but room was clean staff was noce
Stayed 1 night in Sep 2023
Response from Peter P. on 3 Oct 2023
Hello There,Thank you for staying with us and providing your feedback. We will address your concerns regarding the mattresses and we hope to have an opportunity to host you again in the future.

2/10 Terrible

Akinniyi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Peter P. on 18 Sept 2023
Hello Mr Akinniyi,Thank you for taking the time to review your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please feel free to contact us to elaborate on where we need to make improvements. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Kristine

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems like a newer hotel
Stayed 1 night in Sep 2023
Response from Peter P. on 18 Sept 2023
Hello Kristine,Thank you so much for the excellent review! We're thrilled you enjoyed your stay with us at the LQ Orange, TX. We look forward to welcoming you back soon.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Peter P. on 17 Sept 2023
Hello Christopher,Thank you for choosing the La Quinta Inn & Suites for your most recent stay! We hope that you would consider us again the next time your travels bring you our way through Orange Texas.

8/10 Good

Austin

Liked: Staff & service, property conditions & facilities
Check in early to use hot-tub/pool
Clerk advised me when checking in that pool & spa closes at 9:30pm, so I had to choose dinner or spa as I checked in at 8:15pm(wanted to maximize all my beach time in the late summer) Clerk was knowledgeable about good restaurants in the area (Tia Juanitas is great!). Bed was comfortable and slept very well, which is rare for me in a hotel bed. Breakfast was average for a free continental, fruits like apples and bananas were tiny.
Stayed 1 night in Aug 2023
Response from Peter P. on 31 Aug 2023
Hello Austin,Thank you for choosing the La Quinta Inn & Suites for your most recent stay! We hope that you would consider us again the next time your travels bring you our way through Orange Texas.

2/10 Terrible

Luai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room says on expedia that it sleeps 4. It was a king and a sleeper sofa. The sleeper sofa was twin size. We arrived very tired at 1am. We signed the non-smoking addendum only to go to our floor and smell marijuana throughout the floor. My wife found hair in the sink. I went to get pillows and they did not have any. Going back to the room and although we were very tired, my wife and I talked and decided to get our refund and leave. Do not recommend.
Stayed 1 night in Aug 2023
Response from Peter P. on 31 Aug 2023
Hello Luai,Thank you for your feedback, please accept our apologies for not meeting your expectations. We will share and address your concerns with our team. We hope to have an opportunity to better host you again in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Late check in went fine and the receptionist was very helpful. Thanks again
Stayed 1 night in Aug 2023
Response from Peter P. on 11 Aug 2023
William,Thank you so much for your wonderful Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

10/10 Excellent

John

Stayed 3 nights in Aug 2023
Response from Peter P. on 17 Sept 2023
Hello John,Thank you so much for your wonderful 5 Star Rating, we appreciate you choosing the LQ Orange for your Stay and look forward to seeing you again the next time your travels bring you our way.

2/10 Terrible

Sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first night I stayed it seemed clean and tidy until the next night I came in my room at 8pm and there was roaches running along side the foot of the beds and the head of the beds. Also house keeping took my sandles and took my drinks out of the fridge after servicing the room my third night staying there. Asked to speak with a manager and they failed to have one on duty for 2 days consistently.
Stayed 4 nights in Aug 2023
Response from Peter P. on 7 Aug 2023
Hello Sharon, Thank you for your review, we are truly apologize for your experience with us. Please note we have our entire hotel sprayed every month by a licenced Pest Control Company and they have been alerted on this matter. Furthermore, in reference to your sandals and drinks going missing, I have talked to our Housekeeping Team and no one took these items, we have very trust worthy employees. I suggest you check your belongings before making these accusations.

6/10 Okay

Tomisa

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Peter P. on 8 Aug 2023
Hello Tomisa,Thank you for choosing the La Quinta Inn & Suites for your most recent stay! We hope that you would consider us again the next time your travels bring you our way through Orange Texas.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!!!
Stayed 1 night in Jul 2023
Response from Peter P. on 2 Aug 2023
Hello Joe,Thank you for your review and great feedback. We certainly appreciate you giving us Top Marks and truly look forward seeing you again the next time your travels bring you our way.

8/10 Good

Roger

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Jul 2023
Response from Peter P. on 28 July 2023
Hello Roger,Thank you for staying with with us at the LQ Orange TX, we appreciate you taking the time to review your stay and look forward to welcoming you back soon.

2/10 Terrible

Diana

Stayed 1 night in Jul 2023
Response from Peter P. on 8 Aug 2023
Hello Diana,Thank you for taking the time to rate your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please feel free to contact us to elaborate on where we need to make improvements. We hope to have another opportunity to better serve you in the future.

8/10 Good

Xueling

Travelled with family
Liked: Staff & service, property conditions & facilities
Overall, it is nice hotel. The only downside is highway noice I can hear it during the night.
Stayed 1 night in Jul 2023
Response from Peter P. on 11 July 2023
Hello Xueling,Thank you for choosing the La Quinta Inn & Suites for your most recent stay! We hope that you would consider us again the next time your travels bring you our way through Orange Texas.

6/10 Okay

tim

Stayed 4 nights in Jun 2023
Response from Peter P. on 28 July 2023
Hello Tim,Thank you for staying with us. We appreciate you taking the time to provide your feedback.

2/10 Terrible

Orlando

Disliked: Property conditions & facilities
I did a cancelation on my room and still got charged the room and the 50 dllrs deposit
Stayed 1 night in Jun 2023
Response from Peter P. on 23 June 2023
Hello Orlando,Please accept my sincere apologies for the cancellation issues you have experienced. According to our system your deposit has been refunded, although this may take a few days to post to your account. Please feel free to call us and we will be more than happy to assist you further on this matter.

10/10 Excellent

Clark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
All employees were great!
Stayed 1 night in Jun 2023
Response from Peter P. on 22 June 2023
Hello Clark,Thank you for your review and great feedback. We certainly appreciate you giving our amazing Team a shout out and are so grateful for the top marks. We truly look forward to welcoming you back again soon

2/10 Terrible

Howard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this for my elderly father and his brother for their brother in laws out of state funeral. I didn’t read the fine print well enough to see the cancellation time was 6 pm. I understood no cancellation fee so I booked them another LaQuinta room closer to my aunt’s house in Bridge City. However, when my 56 yo brother and I (53 yo) tried to stay in the room the front desk clerk refused to let us check in even though I had all the information to do so. I had to go get another room in Bridge City and still pay for a room no one used.
Stayed 1 night in Jun 2023
Response from Peter P. on 16 June 2023
Hello Howard,Thank you for your response, I am sorry for your experience whilst trying to check in, after investigating this matter I understand the person trying to check in had no ID or Credit Card for incidentals. These items are essential when checking in. Once again we are very sorry.

6/10 Okay

Libby

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The motel could use an update. Bathroom mirror edges were broken. Bathtub was scratched. The pool had been closed by the county. I had to to sign a piece of paper to hold a 50 dollar damage deposit.
Stayed 1 night in Jun 2023
Response from Peter P. on 15 June 2023
Thank you for choosing the La Quinta Inn & Suites for your most recent stay. Please note the mirror in the bathroom is not broken we have plastic corner protectors to help with this matter. As for our Swimming pool, this is closed currently because of new state laws requiring a new pool drain covers which are on back order unfortunately. Lastly the 50 deposit is purely for incidentals and this is refunded upon checkout. We hope that you would consider us again the next time your travels bring you our way through Orange Texas.

4/10 Poor

Mary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty old hotel room and the AC put out wet air so felt clammy all night and sheets were damp. Breakfast is kind of pitiful selection. The only thing nice about this hotel were the friendly staff.
Stayed 1 night in Jun 2023
Response from Peter P. on 16 June 2023
Hello Mary,Thank you for your review, I am sorry for your experience whilst staying with us. Rest assured we will look into the issue you have reported and take corrective action, I appreciate your bringing this matter to my attention. I hope you will give us another chance to better serve you in the future.

2/10 Terrible

A David

Disliked: Cleanliness
Stayed 1 night in Jun 2023
Response from Peter P. on 8 June 2023
Hello A David,Your feedback is very important to us, please feel free to contact me to elaborate on the areas where we need to make improvements and take corrective action. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve.

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Peter P. on 12 May 2023
Hello CarolThank you so much for the excellent rating. We're thrilled you enjoyed your stay with us at the LQ Orange, TX and look forward to welcoming you back again soon.

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well priced for the money. Staff was very attentive and even started breakfast early as a lot of guests were working early morning hours.
Stayed 1 night in Apr 2023
Response from Peter P. on 25 Apr 2023
Hello Bart,We appreciate you taking the time to post your review. Guest satisfaction is our top priority, so we are delighted that you had a great stay with us and you enjoyed our complimentary hot breakfast offerings. It was a true pleasure having you as our guest and we look forward to seeing you again soon at the LQ Orange TX.