"The hotel is very clean and central to so much in Bath while still being quiet.
A couple downsides that really brought down the experience though:
1) The sauna was down which was a big part of the reason we wanted to stay. This was a known shutdown but was not reflected on hotels.com. This is a major amenity so without it the cost should be adjusted
2) The only available reservation to visit the Thermae spa, one of their partners, was 9-11am the morning of checkout. I asked the front desk if we could extend checkout to just 12pm to accommodate. They said yes but it was going to be an extra 10£. I could see if we were asking for a late checkout on a busy weekend but it was a Monday morning, not known for being a busy check in day for hotels.
3) I was supposed to receive a welcome drink per hotels.com but they did not offer one and no easy way to reference that that was owed per my reservation"
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