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Reviews of Hotel Indigo Bath, an IHG Hotel

3.5 out of 5
Hotel Indigo Bath, an IHG Hotel
2-8 South Parade, Bath, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 378 out of 503 reviews" "
Rating 8 - Good. 86 out of 503 reviews" "
Rating 6 - Okay. 27 out of 503 reviews" "
Rating 4 - Poor. 6 out of 503 reviews" "
Rating 2 - Terrible. 6 out of 503 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebekah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun property in a great location. Excellent staff and service and food.
Stayed 2 nights in May 2024

10/10 Excellent

Al

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel close to everything - attractions, dining and transportation. The staff was friendly and attentive throughout our stay. We indavertently left a valuable item in the room at checkout. The hotel located it and arranged for shipment back to the US. Thank you!
Stayed 2 nights in May 2024

10/10 Excellent

Dean

Liked: Property conditions & facilities
A wonderful stay!
Stayed 1 night in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Zak on 14 May 2024
Thank you for sharing your review with us. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

2/10 Terrible

Mert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff. Apart from that room service was not adequate for that hotel. Asked for house keeping and they didn't even change the towels. No hair dryer in the room. Water are in cans which doesn't feel right. Coffee machine was leaking. While checking out, they forgot to release my deposit which would have been an issue if I didn't remind. For the price that I paid, it could have been much better than this. 2/10
Stayed 2 nights in May 2024
Response from Front of House Team on 14 May 2024
Hi Mert,Thanks for your feedback and we will certainly take your comments on board. Apologies on this occasion your stay did not match our typical high guest experience.

10/10 Excellent

Janine, Thornton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with a very nice shower and tub. Breakfast was also really good.
Stayed 1 night in May 2024
Response from Zak on 11 May 2024
Dear JanineYour feedback is greatly appreciated. We're thrilled to know that you found your room comfortable, enjoyed the shower and tub, and savored our breakfast options. Thank you for awarding us a perfect score! We hope to have the opportunity to welcome you back for another outstanding stay soon.

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly and helpful staff and within easy walking distance of the centre of Bath.
Stayed 3 nights in May 2024
Response from Front of House Team on 14 May 2024
Thanks for your kind 5/5 review, your comments is very much appreciated by us all.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities
Quite noisy as an old building and appears to have no sound insulation
Stayed 1 night in Apr 2024
Response from Front of House Team on 14 May 2024
Hi Paul,Apologies if you experienced any external noise, we are unsure of what noise you did experience, but this is not the experience we would want for you.

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property. Enjoyed our stay very much. Staff was lovely, restaurant The Elders was superb. Our bathroom while very nice was showing its age with some of the caulking and the glass shower divider was loose so let some water spill out. Just a bit more attention to detail and the cleaning would have been 5 stars. I would return. Thank you for a lovely stay.
Stayed 2 nights in Apr 2024
Response from Nic - Front of House Manager on 3 May 2024
Thank you very much for your lovely comments!Hope to welcome you again in the near future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very comfortable and spacious rooms. Breakfast was first rate. I could not have been happier with my choice of hotel.
Stayed 4 nights in Apr 2024
Response from Zak on 25 Apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a positive experience overall. If you have any further feedback or if there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked at the Hotel Indigo (Bath) on a whim and glad we did. This hotel is quirky and unique, very cool.
Stayed 1 night in Apr 2024
Response from Zak on 24 Apr 2024
Thank you for your perfect rating! We're thrilled to hear that you had such a positive experience overall. If you have any further feedback or if there's anything else we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lot's of character in the hotel and each room. Convenient location. Friendly staff. Elder restaurant is nice. Nicely equipped gym.
Stayed 1 night in Apr 2024
Response from Zak on 23 Apr 2024
Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay. It's wonderful to know that you appreciated the character of the hotel and its rooms, as well as the location, friendly staff, gym and the Elder restaurant. Your positive feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Karen, Stillwater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Hotel is very nice and right in the middle of town. Would stay there again.
Stayed 2 nights in Apr 2024
Response from Zak on 21 Apr 2024
Dear Karen, Thank you for your feedback! We're overjoyed to hear that you had a fabulous experience during your stay. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Okay

Alene

Travelled with family
Liked: Cleanliness, amenities
My only reason for average rating is bc our room was located on top floor which was hard to find and without an elevator.
Stayed 2 nights in Apr 2024
Response from Nic - Front of House Manager on 13 Apr 2024
Thank you for sharing your comments following your recent visit to us, we have made a note of your comments and will ensure next time we allocate you a room that better meets your preferences.

10/10 Excellent

shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the hotel comfortable, clean and beautifully designed. I had a pleasant experience and would definitely recommend this facility.
Stayed 4 nights in Mar 2024
Response from Nic - Front of House Manager on 13 Apr 2024
Thank you for your high score following your recent visit to us, hope to welcome you again soon!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Situated close the train and town. Wonderful staff and clean, well decorated rooms.
Stayed 2 nights in Mar 2024
Response from Nic - Front of House Manager on 31 Mar 2024
Thank you for your high score, it is very much appreciated and we are pleased your time with us was enjoyable! Hope to welcome you again in the near future.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and comfortable and the staff were very helpful.
Stayed 4 nights in Mar 2024
Response from Nic - Front of House Manager on 31 Mar 2024
Thank you for your high score, it is very much appreciated and we are pleased your time with us was enjoyable! Hope to welcome you again in the near future.

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT service in an absolutely beautiful area. And the rooms were so quiet!
Stayed 2 nights in Mar 2024
Response from Nic - Front of House Manager on 31 Mar 2024
Thank you for your high score, it is very much appreciated and we are pleased your time with us was enjoyable! Hope to welcome you again in the near future.

10/10 Excellent

Charles

Stayed 1 night in Mar 2024
Response from Nic - Front of House Manager on 13 Apr 2024
Thanks for your 10/10 score, we appreciate it thank you!

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with wonderful staff .
Stayed 1 night in Mar 2024
Response from Hotel Indigo Bath on 5 Mar 2024
Thank you for your lovely review!Hope to welcome you again in the near future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, beautiful property. So many shopping and dining options nearby!
Stayed 1 night in Feb 2024
Response from Tiffany - Reception Manager on 19 Feb 2024
Hello Jessica, Fantastic to see that you have experience our attentive staff and found our property beautiful. The Locations is indeed perfect for shopping. If you have any further feedback you would like to share please email us at : Guestrelations@bath.hotelindigo.com . We hope that you have enjoyed your stay and hope to see you back again very soon. Warmest wishes,

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay at the Indigo.
Stayed 2 nights in Feb 2024
Response from Herbie Johnson | Guest Relations Manager on 21 Feb 2024
Dear Rachel, Thank you for staying with us and for taking the time to provide your lovely feedback. I am delighted to see you enjoyed your stay and we hope to welcome you back soon. Warm regards,

6/10 Okay

Andrew

Travelled with partner
In good area
Stayed 2 nights in Feb 2024
Response from Tiffany - Reception Manager on 19 Feb 2024
Dear Andrew, Thank you for your feedback. I am happy to hear that you have found our location good. If there is any further feedback you wish to share with us regarding your stay, please feel free to Email us at: Guestrelations@bath.hotelindigo.com . We would be delighted to hear from you so that we can improve and have the opportunity to show you the True Indigo Hotel Bath hospitality. Wishing you a lovely week. Warmest wishes, Tiffany

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very relaxing place to stay, the room was beautiful and the staff very helpful and friendly. Great location if arriving by train.
Stayed 2 nights in Feb 2024
Response from Herbie Johnson | Guest Relations Manager on 18 Feb 2024
Dear Maria, Thank you for your delightful review! We're thrilled to hear that you found our hotel a relaxing place to stay, enjoyed the beautiful room, and appreciated the helpful and friendly staff. It's great to know that our location was convenient for your arrival by train.We hope to welcome you back for another relaxing experience in the future.Best regards,

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tiffany - Reception Manager on 19 Feb 2024
Hello Steve, I am delighted to see that you have enjoyed you stay with us. If you have any further feedback you would like to share please email us at : Guestrelations@bath.hotelindigo.com. We look forward to hearing from you. Warmest wishes

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Herbie Johnson | Guest Relations Manager on 16 Feb 2024
Dear Sean, Thank you for staying with us and for taking the time to provide your lovely rating. We hope to have the pleasure of welcoming you again soon. Warm regards,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Herbie Johnson | Guest Relations Manager on 14 Feb 2024
Dear Jonathan, Thank you for staying with us and for taking the time to provide your feedback. I do hope you had a lovely stay and we look forward to the possibility of welcoming you back in the future. Warm regards,

10/10 Excellent

Dawn

Stayed 1 night in Feb 2024
Response from Herbie Johnson | Guest Relations Manager on 12 Feb 2024
Dear Dawn, Thank you for staying with us and for taking the time to provide your lovely rating of the hotel, I hope you had a wonderful stay and we look forward to welcoming you for another great visit!Warm regards,

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 12 Feb 2024
Dear Dawn, Thank you for staying with us and for taking the time to provide your lovely rating of the hotel, I hope you had a wonderful stay and we look forward to welcoming you for another great visit!Warm regards,

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 12 Feb 2024
Dear Jeremy, Thank you for staying with us and for taking the time to provide your lovely rating of the hotel, I hope you had a wonderful stay and we look forward to welcoming you for another great visit!Warm regards,

10/10 Excellent

Ethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great location and great hotel. We would absolutely stay here next time we are in Bath. So glad we stayed here.
Stayed 2 nights in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 2 Feb 2024
Dear Ethan, Thank you for your wonderful feedback! We're delighted to hear you enjoyed our great location and the hotel overall. We can't wait to welcome you back on your next visit to Bath.Warm regards,

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 30 Jan 2024
Dear Paul, Thank you for taking the time to provide your great feedback from your stay. We hope you had a lovely time and look forward to welcoming you again soon. Warm regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Bath
Nice hotel and very friendly staff
Stayed 1 night in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 25 Jan 2024
Dear Paul, Thank you for your kind words! We're pleased you enjoyed your stay at our hotel and experienced the friendliness of our staff. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Teresa

Stayed 1 night in Jan 2024
Response from Herbie Johnson | Guest Relations Manager on 25 Jan 2024
Dear Teresa, Thank you for taking the time to provide your lovely rating! I hope you had a wonderful stay and look forward to welcoming you back for an equally memorable experience. Warm Regards,

10/10 Excellent

Christopher

Stayed 1 night in Jan 2024
Response from Hotel Indigo Bath Team on 17 Jan 2024
Dear Christopher,Thank you so much for such a high score while reviewing your visit at the Hotel Indigo Bath! We are thrilled to see you have enjoyed your stay with us.We hope to welcome you back soon.Kind Wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a mini break
It was a great stay.
Stayed 1 night in Jan 2024
Response from Hotel Indigo Bath Team on 17 Jan 2024
Dear Guest,Thank you so much for taking the time to review your recent visit at The Hotel Indigo Bath!We are DELIGHTED to see such a high score of your visit.Kind Wishes,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing not to like from check in to check out all staff encountered were wonderful from reception to housekeeping. Special mention to Alberto. Thank you Alberto for your wit and your help with our luggage Won’t hesitate returning to stay at Hotel Indigo when next in Bath
Stayed 1 night in Jan 2024
Response from Hotel Indigo Bath Team on 17 Jan 2024
Dear Laura,Thank you so much for taking the time to review your recent visit at the Hotel Indigo Bath. Our aim is to provide our guests with a memorable INDIGO experience and we are THRILLED to see that we have exceeded your expectations. We are proud to see that our friendly services made your stay with us even more special. A special mention to Alberto has been passed to him!Thank you for your kind feedback - we hope to welcome you back soon!Kind Wishes,

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Indigo Bath Team on 17 Jan 2024
Dear Christian,Thank you so much for such a high score while reviewing your visit at the Hotel Indigo Bath! We are thrilled to see you have enjoyed your stay with us.We hope to welcome you back soon.Kind Wishes,

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Even though owned by a chain now, still feels like a small inn. Lovely place!
Stayed 3 nights in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 7 Jan 2024
Dear Carolyn, Thank you for your kind words! We're delighted to hear that despite being part of a chain, our hotel still maintains the charm of a small inn. We appreciate your feedback and look forward to welcoming you back soon.Best regards,

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 2 Jan 2024
Dear Stuart, Thank you for staying with us and for taking the time to provide your lovely feedback. It's wonderful to see you had a nice stay, if there is any additional feedback from your stay, we would love to hear! Warm regards,

10/10 Excellent

David

Had a great time,staff was nice and polite and very helpful
Stayed 1 night in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 16 Dec 2023
Dear David, Thank you for your kind words! We're delighted to hear that you had a great time during your stay. It's wonderful to know that our staff was able to contribute to your positive experience with their politeness and helpfulness. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
Staff were more than helpful, fantastic room, clean spacious and comfortable bed. Wish I could have stayed longer!
Stayed 2 nights in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 15 Dec 2023
Dear Margaret, Thank you for your delightful review! We're thrilled to hear that our staff exceeded your expectations and that you enjoyed our fantastic room, complete with clean, spacious, and comfortable accommodations. We share your sentiment – we wish you could have stayed longer too! Whenever you're ready to return, we'll be here to welcome you back for another memorable stay.Best regards,

10/10 Excellent

Fiona, Arundel

Stayed 1 night in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 15 Dec 2023
Dear Fiona, Thank you for staying with us and for providing your lovely rating. We hope you had a wonderful stay and look forward to welcoming you again in the future. Warm regards,

2/10 Terrible

Emma

Disliked: Staff & service
Hotel does not have parking
Stayed 1 night in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 11 Dec 2023
Dear Emma, Thank you for staying with us and for taking the time to provide your feedback. We do offer Valet parking for our guests at 40 per night, however, we only have a select number of spaces which need to be pre booked during busy periods, which we are always happy to check. Alternatively, there is a public car park opposite the hotel which offers 24 hour parking. We do hope to be able to welcome you back in the future for a more positive experience. Warm regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, incredibly attentive staff
The hotel was beautiful, great location. All staff were incredibly attentive
Stayed 1 night in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 10 Dec 2023
Dear valued guest, Thank you for staying with us and for taking the time to provide your wonderful feedback. I was delighted to read that you loved the location and all of our staff were so attentive. We look forward to hopefully welcoming you back soon! Warm regards,

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean, And stiff was very helpful and friendly, excellent location Beds lovely and comfy
Stayed 1 night in Dec 2023
Response from James Anderton Head Concierge on 5 Dec 2023
Good afternoon Kathleen,I hope you are well and thank you for staying with us. We really appreciate the high rating and it is wonderful to see you had a nice time with us. I am so pleased the beds were lovely and comfy and the staff were helpful and friendly as that is very important to us.We do also take our cleanliness very seriously as an IHG property and it is great that it enhanced your stay.Thank you again and I do hope we shall have you back with us soon.Warmest regards,

10/10 Excellent

Mark

Travelled with family
Stayed 2 nights in Dec 2023
Response from James Anderton Head Concierge on 5 Dec 2023
Dear Mark,Thank you for leaving your score of your stay with us. I am so pleased to see you you rated us so highly and had a nice time with us.I do hope we shall see you again.All the best!

4/10 Poor

J L

Travelled with family
Disliked: Staff & service
We chose a hotel in what we thought would be a quiet street but we we're put in one of the few rooms overlooking the main Street at the side of the hotel & were kept wake until 4am with noisy passers by, heavy traffic & windows that offered no noise cancellation. After a disturbed night, we had to queue to be seated for breakfast for 20 minutes & were then told off for not turning up for the same time slot we’d had the previous day! No one told us that we needed to book a slot every day & we’d only turned up 10 minutes later anyway! Breakfast itself was disappointing & not worth £20.
Stayed 2 nights in Dec 2023
Response from Herbie Johnson | Guest Relations Manager on 8 Dec 2023
Dear J L, Thank you for sharing your experience with us. We apologise for the disruption caused by the street noise and any inconvenience during breakfast. Your feedback is valuable, and we'll use it to improve our communication regarding breakfast slots and enhance the overall experience.We regret that we fell short of your expectations and hope for the opportunity to make amends during a future stay. We hope to welcome you with the quality experience you deserve.Best regards,

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from James Anderton Head Concierge on 5 Dec 2023
Hi there Barbara,Thank you so much for staying with us and taking the time to leave your feedback and score with us. We really appreciate the time and I am so pleased you enjoyed your stay!We hope to have you back soon.

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique and modern
Nice welcome, they were happy to check in bags both before and after stay avoiding dragging cases around the city and when we got to our room they were there waiting. Hotel is spread across several areas a they have converted half the block… rooms in courtyard and elsewhere so needed a guide to show us to our room. Only slight issue was slow service as breakfast but they were full but queried why we had not booked a time slot even though no one asked at check in… also where our room was you have to go outside to go back indoors so could get wet transitioning … there is partial cover in courtyard but in reality you can’t use it as chairs and furniture are placed where you would walk to stay dry… Overall recommend nice boutique hotel
Stayed 1 night in Nov 2023
Response from Herbie Johnson | Guest Relations Manager on 8 Dec 2023
Dear Lance, Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you enjoyed the warm welcome, and we appreciate your understanding of the unique layout of our hotel.Your observations about breakfast service and the layout challenges are noted, and we will certainly address these areas for improvement. We value your recommendation and hope to welcome you back for an even more enjoyable experience.Best regards,