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Reviews of Canyon Cove Hotel & Spa

4 out of 5
Canyon Cove Hotel & Spa
Far East Road, Piloto Wawa, Nasugbu, Batangas

Reviews

6.2
Rating 10 - Excellent. 56 out of 454 reviews" "
Rating 8 - Good. 137 out of 454 reviews" "
Rating 6 - Okay. 114 out of 454 reviews" "
Rating 4 - Poor. 82 out of 454 reviews" "
Rating 2 - Terrible. 65 out of 454 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Ulaanbaatar

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Francis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks good on pictures, but the building is really out of shapes and not maintain. My door was broken, they sent a young man to fix it, and he couldn’t, did the spider man moved climbed on the other side of the neighboring room, unsuccessful. He finally called his boss and they yanked the whole door, a piece came off and they just brushed it off like it was nothing. The tower were raggedy, old and almost fallen apiart. The only thing that saves this place is the swimming pool and it’s beach. Will never come back, was really disappointed at the experience.
Stayed 1 night in Mar 2024

6/10 Okay

Charito

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Towels are not clean and dilapidated; surroundings are not clean
Stayed 2 nights in Feb 2024

4/10 Poor

Martin

Liked: Room comfort
Disliked: Staff & service
Disappointed
No towels Most of menu not available No wifi Bar guys were great and good cocktails Beach really good This place could be so good Pretty cheap though Pico de lores or Punta Fuego look much better options
Stayed 1 night in Jan 2024

4/10 Poor

brian

Stayed 2 nights in Dec 2023

2/10 Terrible

John Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very disappointed. Our bad because we didn't do some research. They need to improve their service.
Stayed 2 nights in Dec 2023

4/10 Poor

Romualdo Jr.

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room floor is always wet due to condensation and air conditioning. Shower drains are clogged. There was no hot shower last night.
Stayed 1 night in Dec 2023

10/10 Excellent

DOUGLASS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NEED MORE RESTAURANT CHOICES
Stayed 1 night in Dec 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience , everyday we need to call maintenance person to open our front door because it was broken it was very inconvenient
Stayed 2 nights in Nov 2023

4/10 Poor

dale

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

2/10 Terrible

Nissim

Disliked: Cleanliness, staff & service, property conditions & facilities
In the picture looks good on reality looks terrible
Stayed 1 night in Sep 2023

8/10 Good

Gregory

Travelled with group
Disliked: Staff & service
The resort itself was satisfactory but my roommate had money stolen the last morning we were there while we were out having breakfast. We met with the manager and the head security afterwards to report the incident and they would follow-up on any info but we have not heard any word since leaving nearly a week ago.
Stayed 6 nights in Sep 2023

6/10 Okay

Timothy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Dolores, Foster city

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs renovation. There’s nothing good in that hotel. Worst hotel ever
Stayed 2 nights in Aug 2023

2/10 Terrible

Jonathan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is one of the old resort in the area. Management did not maintain the buildings. Maintenance is really poor. Checking in is really poor customer service is poor. Hotel Policies thru other booking websites is not updated. Food restrictions is not mentioned. Unexpected Extra fees, lacking toiletries in the rooms. Bugs all over the room. It’s just disappointing
Stayed 1 night in Jun 2023

2/10 Terrible

Joel de

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed with our stay. WiFi was not working, bathroom’s dirty, the private beach was dirty(sanitary pad floating in the water), the blinds in the room were not working, the tv didn’t work and main doors don’t close properly. No dining options after 9 pm and when you bring food inside they will charge you 3 times the value of your food…they call it corkage fee. Check in was a mess!!! The staff look like they’re not trained to answer important questions and keep asking their manager. There were 5 people at the front desk and only one person checking in people, the rest of them are doing paperworks. One of the staff was on lunch break and decided that the best thing to do is be at the lobby and check on his text messages or social media, while there was a long queue for check in. The power went off and generator didn’t kick in till after 2 hours and AC in the room was not working properly. The vents look like they haven’t been cleaned for years. Overall it’s the worst hotel we’ve stayed at.
Stayed 1 night in Jun 2023

4/10 Poor

Gill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

APRIL ROSE FADERAGAO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
quiet place to unwind near the city
Stayed 1 night in May 2023

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Four hour wait to check in. Safe was broken Sink was plugged Mold in sink Turned on the shower it created mud Ring in the toilet No power in the bathroom What is not mood until second day Complaints went unheard Wow
Stayed 3 nights in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Ron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a joke!! Arrived at 3:00pm and did not get my room until 5:00pm. My room was old and not maintained at all. Shower tiles filthy with mold. The swimming pool was always dirty. Request from the front desk would often go unanswered. The staff was inexperienced, untrained and not motivated. There is no spa, gym or sauna. No room service. The pictures of this place on the Internet are great but just false advertisement. I have stayed at many hotels and resorts throughout the Philippines and have always been happy and satisfied. This place was horrible. I will never stay there again.
Stayed 7 nights in Apr 2023

6/10 Okay

Daniel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lazy staff
Stayed 1 night in Apr 2023

6/10 Okay

Halvi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023

6/10 Okay

leizl

Travelled with family
Disliked: Staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Peter

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
The location was great, the rooms I booked were all king size beds.. i booked 6 rooms, not one was a king. The rooms were outdated, electric sockets not bolted in, mosquitoes were bad, no wifi, food selections were the same, no transportation near by, equipment rental over priced
Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

6/10 Okay

Ronaldo

Stayed 2 nights in Mar 2023

4/10 Poor

Mitchell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

6/10 Okay

Emilia

Travelled with family
Liked: Staff & service
The resort could use a little improvement. I booked for 5 people to stay overnight on a full price. Amenities inside our suite were incomplete. Tissue paper left by the previous guests were the once placed there with no extra rolls onsite. Not enough towels, blankets, complimentary bottled water, not enough pillows. Pillows were so old and flat even the pillow cases were not hotel quality. The shower drain doesn’t drain fast, you have to wait for it to go down. I must say breakfast was good, although I have to ask again for vouchers for the rest of my family even though I stated and paid extra for extra guests. The beach is good, but then we were only given 2 beach towels for five guests. This hotel could use a total upgrade.
Stayed 1 night in Mar 2023

8/10 Good

Shiela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like their pool and the beach plus the performance that they do for the guests every night
Stayed 1 night in May 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Soso vacation
The hotel is ok. The swimming pool.is clean. And the beach was kept clean. The downside is that it has many flies literally in the restaurant. The food is pricey and limited choices.
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Mixed review
Upon arrival, we were greeted by the staff and guided me directly to the front desk. Check in is a breeze. Parking is free on a first come first serve basis. Unfortunately, the room is pretty outdated though bed and room size is superb for a family. Comfort room and ac needs renovation as the AC is too loud because of it's age and the comfort room needs renovation as it's like a portal to the 90's. Swimming pool is the best amenity here as it is heated and no foul smell of chlorine. 3 big pools definitely males it really spacious for guest of all ages. Life guards are also in standby. Beach side is so so.. Water quality is great but they should really assign staffs to clean the beach side as there are many dead seaweeds. Food is expensive and there is specific time for food availability as their resto closes in the afternoon and won't open until 6 in the evening. You can't bring your own food so we instead ate outside the resort as there are many restaurants around the area. Check out process is a bit slow though there are 3 people in the front desk, they can only serve 1 customer at a time for some reason. Overall, we enjoyed our stay especially the kids. I wouldn't come back here until they renovate the rooms and improve food service though as there are other resorts in the area that are better overall with the same price.
Stayed 2 nights in Apr 2022

6/10 Okay

Susan

Travelled with family
Initial suite room given to us had the aircon vent leaking from the ceiling. We noted Lack of detailed checking by Management on the room maintenance. However, when we complained, they were gracious enough to transfer us to another suite, and my family felt better and we managed to have a generally relaxing staycation.
Stayed 1 night in Apr 2022

2/10 Terrible

Hiromi

Stayed 1 night in Apr 2022

6/10 Okay

myla

Travelled with family
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We did wonder how the pools circulate the water as we couldn't find anything other than the staff skimming the top. As well as they do allow locals in to swim for the day and witnessed a big group come in swim and bathe themselves with their young kids that had no clothes on in the pools. After that we decided not to swim anymore especially in the kids pool. There isn't much to do outside of the resort and there is only one option in the resort for a restaurant. They did have a couple small vendors outside though. Staff was friendly and they cleaned rooms well shower water pressure at times was like someone spitting on you and rooms were very cold even when set on fan only not ac. We would go back but not more than 3 nights.
Stayed 3 nights in Mar 2020

2/10 Terrible

Olivier

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a bad experience never again
Worst hotel in which we stayed in the Philippines, it is a pity since the location is good but definitely not for an international clientele. Good for them that Filippinos are patient, enduring and don't want to complain. We are trying to introduce a claim on their web site since the management at the hotel said that they could not record it, but so far no answer.
Stayed 2 nights in Mar 2020

10/10 Excellent

Dennis R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WoW! Spectacular!
The staff were super friendly and kind.The resort hotel was properly designed.
Stayed 1 night in Feb 2020

6/10 Okay

Jenny

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Flies everywhere
The place is relaxing indeed, what bothered us is that there were flies everywhere. In our room, in the dining hall. We were really irritated when we were eating, there were a couple of flies roaming around our table and when we asked the staff for a candle because there were too many flies, they didn’t even do anything. The staff also are not welcoming, there were so many staff that we bumped into but there was only one I think who greeted us and asked us if we need help. When we also asked for something, it will take a lot of time to be delivered to our room. The place is great though.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk, Ms Grace, at check-in, was very friendly and professional. However, the security guard working the front door was a little over zealous in doing his job; he asked me twice to move my rental from the drop off while I was trying to unload my family and luggage, even though it was 10pm in the evening and there were no other guests checking in, and when I confronted him about giving me a little more time to set my bags down in the lobby he responded rudely and stated that it was against hotel policy for vehicles to remain once they are unloaded of luggage. Also, they have a very strict policy restricting guests from bringing in food from the outside, so if you dine at a restaurant off property you cannot bring your leftovers back to your room. And there is an extra charge to use the nice floating island on their beach that they proudly advertise on their website as if it was included with your stay (I should have known otherwise); I thought it was a little deceptive, and they do not provide lounge chairs on the beach to relax. Overall, I thought the place was beautiful and their breakfast was very nice, so I would stay at this resort again.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were very fruendly and accomodating plus the facilties are great
Stayed 1 night in Jan 2020

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities, room comfort
Too bad....needs renovationm
Run down place. No internet except in lobby....are u kidding? Great beach. Great pool for kids. Tired facility. Shower dod not work. Electric plugs hanging out from wall. Door chain missing. Half built abandon buildings on site.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

BB, Las Vegas

Travelled with family
Liked: Staff & service, amenities
Hotel had nice views of the beach area. Unfortunately property is a bit rundown. Towels could be retired. It was well worn yet they still used it. Sliders were rusted or corroded. Underbed was filthy. Although hot water was great, bathroom tiles had mildew.
Stayed 3 nights in Jan 2020

8/10 Good

RAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Right by the beach....but the property needs renovation
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Excellent customer service. Quick check in. Food is good. The kids had fun in the pool and with the inflatables . The downsides... smells in the bathroom. Water Drain is slow. Shower door does not close. You have to pay to use indoor amenities like table games, video games
Stayed 2 nights in Jan 2020