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The property was disgusting. I checked in and was lead out of the building to another building and then up one floor above a bar to a small hostel-like venue. I was to find vomit stains on the side of the bed plus a mouldy bathroom and uncleaned floor throughout. I immediately asked for a refund of my payment and they stated they can't issue refunds and that it's up to Expedia to issue refunds. Revolting property that looks NOTHING like the pictures.
Alex
Stayed 4 nights in Feb 2020
Response from Kong on 12 Mar 2020
Dear Value Guest,
Thank you for your comments concerning your recent stay with us. Please accept my sincere apologies for the unpleasant experience with our facilities and the service you received and mentioned in the comments.
I assure you that this matter will be investigated immediately and that action will be taken to prevent a reoccurrence. Sincerely yours, Hotel Manager.
the location is great. the staffs are friendly. the room is small but fully equipped. for the price i’m paying, it is a great deal. the only thing i dislike about is the air con is super noisy in the quiet night and there is only a channel available to watch
Foong Kum
Stayed 12 nights in Jan 2020
Response from Kong on 28 Feb 2020
Dear Value Guest,
First of all thank you for Positive Review ,Your feedback has included important details that useful for our future customers. We are very great to hear that you are enjoyable during stay and appreciate your kind to recommended our hotel to other tourist who looking for the accommodation around this area.
Looking forward the opportunity to serve you in the future. However, for the air con was noisy We’re sorry you were unhappy ,We will fix the issue you experienced. Thanks for letting us know.
Sincerely yours,
Hotel Manager
Dear Value Guest,
Thank you very much for taking the time to review our property
We hope to have the opportunity to serve you again.
Best Regards,
Hotel Manager
The Lobby and desk area was quite clean and friendly.
The room was very small and cramped. There was not enough room to open my suitcase.
StanUlrichsen
Stayed 1 night in Nov 2019
6/10 Okay
Verified traveller
13 Aug 2019
Verified traveller
Stayed 1 night in Aug 2019
Response from Wara C Ms. on 15 Sept 2019
Dear Value Guest,
Thank you very much for taking time to leave your kind comment .
We appreciate your comment and letting us know that you spent good time at our Hotel. We sincerely wish that we could soon welcome you in Bangkok.
Best Regards,
L emplacement a besoin de rafraîchissement mais l emplacement est bien pres du BTS et de centre d achat. Maisnmauvaise odeur dansmla chambre et ils sont pres du boulevard tres bruyant.
Dear Value Guest, Thank you for your comments concerning your recent stay with us. Please accept my sincere apologies for the unpleasant experience with our facilities and the service you received and mentioned in the comments..
I assure you that this matter will be investigated immediately and that action will be taken to prevent a reoccurrence.
Sincerely yours, Hotel Manager.
6/10 Okay
Verified traveller
3 Feb 2020
Verified traveller
Stayed 1 night in Jan 2020
Response from Kong on 28 Feb 2020
Dear Value Guest,
Greeting from iCheckinn Regency Sukhumvit,
Thank you very much for taking the time to review our property
We hope to have the opportunity to serve you again.
Best Regards,
Hotel Manager
Dear Value Guest,
Thank you very much for taking the time to review our property.
We hope to have the opportunity to serve you again.
Best Regards,
Hotel Manager
Dear Value Guest,
First of all thank you for Positive Review ,Your feedback has included important details that useful for our future customers. We are very great to hear that you are enjoyable during stay and appreciate your kind to recommended our hotel to other tourist who looking for the accommodation around this area.
Looking forward the opportunity to serve you in the future.
Sincerely yours,
Hotel Manager
Response from Asst. Reservation Manager on 13 Nov 2019
Dear Value Guest,
Thank you for leaving this positive comment on our Hotel. It is well explained our hotel facilities, even details such as hotel location. In the same time I have informed our Engineer and also hotel manager to follow up with the maintenance system of Television facilities, we are very sorry that we brought you inconvenience, and thank you so much for providing the information to us.
Looking forward to serve you in the future.
Sincerely yours,
8/10 Good
Verified traveller
22 Oct 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 2 nights in Sep 2019
Response from Hotel Management on 28 Oct 2019
Dear Value Guest,
Thank you for your kind leave the positive Score.
We are pleased to know that you are enjoy with our hotel for recent stay. We will sharing the positive rating to our Team and hope fully to serve you in the near future.
Sincerely yours,
6/10 Okay
Verified traveller
18 Oct 2019
Liked: Cleanliness, staff & service
キッチンに置いてある道具が足りない、電気ヒーターは付かなかった。点検不足。
Verified traveller
Stayed 2 nights in Oct 2019
Response from Front Office on 21 Oct 2019
Dear .Guest
Thank you for taking time to review. We sincerely apologized as inconvenience
We will bring your comment to all concern for improvement.
Best regards,
Front Office
6/10 Okay
Verified traveller
18 Oct 2019
Verified traveller
Stayed 2 nights in Oct 2019
Response from Asst. Reservation Manager on 21 Oct 2019
Dear Value Guest,
Thank you for your kind to leave the positive rating. We are appreciate with all positive and negative review from that guest . It's extremely importance to us for improve our service and facilities.
Sincerely ,
10/10 Excellent
Verified traveller
26 Sept 2019
Verified traveller
Stayed 5 nights in Sep 2019
Response from Asst.Reservation Manager on 30 Sept 2019
Dear Value Guest,
Thank you very much for taking time to leave your kind comment . Customer comment are always important with us. We are pleasant to know that apart from our convenient location and comfortable room and our service are make you happy during stay
Thank you for letting us know that you spent best time at our Hotel. We sincerely wish that we could soon welcome you in Bangkok.
Best Regards,
6/10 Okay
Verified traveller
24 Sept 2019
Liked: Property conditions & facilities
周りの環境とても良い
Verified traveller
Stayed 4 nights in Sep 2019
Response from Asst. Reservation Manager on 30 Sept 2019
Dear Value Guest,
Thank you very much for taking time to leave your kind comment .
Guest feedback is extremely important to us . We appreciate for letting us know that you spent good time and appreciate with the environment surrounding our Hotel. We sincerely wish that we could soon welcome you in Bangkok.
Best Regards,
6/10 Okay
Verified traveller
14 Sept 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Wara C Ms. on 15 Sept 2019
Dear Value Guest,
Thank you for your feedback regarding your recent stay at ICheck Inn Sukhumvit 41!.
Our guest’s feedback is extremely important to us and I thank you again for taking the time to comment. I hope we will have the opportunity to welcome you back to our Hotel in the future.
Sincerely,
Dear Value Guest,
Thank you for leaving this positive comment .It is well explained for over all of our hotel. We are very glad to hear that you are enjoy your stay with us.
In this regards, we sincerely hope that we can serve you in the nearest future.
Best Regards,