Thank you for your kind words. It is much appreciated.

Ciao Clarissa!

Hi Melanie, thanks for your feedback, and yes we agree, perhaps you should have paid heed to the fine print and then you would have been aware of what you were booking. We do take on board fair comments, and we are in the process of mowing the back yard today, however your hot water comment is untrue! The hot water service at the hotel is a continuous hot flow so there is no way knowing that the hot water runs out! Perhaps the user didn't have the taps set properly, seems you had the cold tap going harder than the hot tap.we have since checked and there are no issues with the hot water whatsoever! We have workers staying with us on a weekly basis requiring long hot showers, without ever any complaints ever!! In fact they are rapt with the amount of hot water they get every shower! Ciao!

Hi Ben, the room you booked is actually 75 on the hotel website, and if you had any sense you could have saved yourself some dosh, but in saying that you won't get any cheaper at that price mate. Not even a powered site at a caravan park. The hotel also has basic rooms at the ratecof 60, however you obviously missed out on it as they are the most popular. The queen rooms are extremely popular at the 82.50 (75) rate, if you don't like paying that rate, try seeing if you can get anywhere cheaper, I bet you can't! Ciao

Thanks for your review

Thanks

Thanks for you review

Thank you for your feedback.

Hahah you're hilarious mate! Read and understand what you booked horror head!

Cheers

Never heard of ya Joy? Tootle loo...Goodbye and goodluck to ya a false baseless review based on nothing? Ciao

Daphne, the hotel is ilon the first floor not third floor? It is clearly noted on every single website including the one you booked from that the hotel is on the first floor? Sharing bathrooms is also outlined on the website, one towel per person is all you need for one night, we are trying to save the environment? Perhaps next time read and understand the hotel's policies before you book then to expect something different when you arrive. Ciao!

Yep no wokkas

Thank you so much Kate! We are extremely happy to hear that you had a good stay with us! We have a cleaner who attends the premises on a daily basis to keep everything neat and clean. She will be chuffed to read your message. Cheers!

Thanks very much for your review!

Hi Joseph & Mary, perhaps you should go back to your agent who booked the room for you and ask him if he's been to SpecSavers lately? Everything you have mentioned is CLEARLY written on the website. Shared Bathrooms - nowhere does it mention ensuites, a double room is a double bed, A live music venue, means music every weekend, what so you expect on a Saturday night, a quiet night before 12am? Man, you and Mary need to read and understand what you booked before you let the agent book for you perhaps? Next time spend an extra 200 and stay elsewhere...Ciao...

Hi Edwina, thanks for your review and we clearly advertise on all our listing's that the hotel is above a pub which is a live music venue, its no secret at all! Perhaps you need read and understand what you booked! Cheers!

Thank you for your review!

Hi Jade, thanks for your review. The building is 160 years old and we have done everything possible ti keep it updated with modern amenities. I'm sure you used more than the heaters and electric blankets? Did you not use the free wifi, tea coffee,?? Hmmmm

Cheers Trevor, thanks for your review and we would be happy to host you anytime!

Cheers mate!

Thanks!

Cheers for the review!

Thank you for your positive feedback.

Rude is bringing 3 children into the hotel without paying for them. Rude is disrupting all the guests at the hotel. Rude is leaving a pig sty behind in the room. Rude is complaining about things that don't exist. Rude is just you.

Thank you!

Thank you! We are very pleased that you enjoyed your stay!

Thanks for your honest feedback.

Thanks for the feedback

Thanks

Are you honestly being SERIOUS!?! EVERY single guest, is emailed an access code (via the booking agent) for entry to the hotel!! Did you NOT think to ring, text or email? We did not hear anything at all from you whoever you are (Anonymous obviously for a reason to hide your identity)! You only have yourself to blame for your utter stupidity this is NOTHING to do with our hotel at all, only complete and utter ignorance on your behalf, be gone with you!

Thanks for your honest review, and you are spot on! We appreciate the feedback and glad that you enjoyed your stay and would be more than happy to host you again in the future!

Thanks for taking time out to review, it is much appreciated.

Thanks for taking the time out to write a great review!

You are a cheap skate mate and nothing but a whinging nut job. Ballarat doesn't not need the likes of you coming into our beautiful town causing grief to small family businesses trying their best to survive after Covid. Go back to the hole you crawled out of you filthy drongo!

Cheers Dean thank you for your honest feedback!

The instructions are long because they cover EVERYTHING from A to Z so we dont get continual calls from guests asking silly questions! Cheers!

Thanks for the positive feedback!